Hard drive crashed. How do I re-install CS 13 and Lightroom 4?

Hard drive crashed. How do I re-install CS 13 and Lightroom 4?

You install a new copy to the point of activation. At the point you call Adobe customer support the tell then you had a had crash so you can not deactivate the application and need their help activating a new install on the machine.  This is one problem Adobe Customer Support is actually able to handle.   You give them your Adobe ID they enable and additional install your account and watch you activate the product to see if the machine its on  the same machine as one of your prior activation.

Similar Messages

  • Old hard drive crashed, how do I re-install my music from iPod to new drive

    My hard drive crashed and I received a new hard drive from Dell. Reinstalled most applications, however, prior to downloading iTunes - how do I ensure that the songs I purchased, playlists, and other songs I added from CD's are available?
    I also have other users - with iPods, and they had (and have reestablished user accounts) their own iPods and music libraries. I want to be sure their music is transferred as well.
    I do have access to all iTunes music file for each user from the damaged drive. Any assistance is greatly appreciated!

    1). Connect your iPod to your computer. If it is set to sync automatically you'll get a message that it is linked to a different library and asking if you want to link to this one and replace all your songs etc, press "Cancel". Pressing "Erase and Sync" will irretrievably remove all the songs from your iPod.
    2). When your iPod appears in the iTunes source list change the update setting to manual, that will let you continue to use your iPod without the risk of accidentally erasing it. Check the "manually manage music and videos" box in Summary then press the Apply button. Also when using most of the utilities listed below your iPod needs to be enabled for disc use, changing to manual update will do this by default: Managing content manually on iPod and iPhone
    Alternatively open iTunes first and go to Edit>Preferences>Devices and check the box "Disable automatic syncing for iPhones and iPods" and choose Ok. Then connect your iPod.
    3). Once you are connected and your iPod is safely in manual mode there are a few things you can do to restore your iTunes from the iPod. iTunes will only let you copy your iTunes Store purchases directly from an iPod to the computer, you'll find details in this article: Copying iTunes Store purchases from your iPod or iPhone to a computer
    For everything else (music from CDs, other downloads and including iTunes purchased songs and in some cases, videos and games) there are a number of third party utilities that you can use to retrieve the music files and playlists from your iPod. You'll find that they have varying degrees of functionality and some will transfer movies, videos, photos, podcasts and games as well. You can read reviews and comparisons of some of them here:
    Wired News - Rescue Your Stranded Tunes
    Comparison of iPod managers
    A selection of iPod to iTunes utilities:
    TuneJack Windows Only (iPhone and iPod Touch compatible)
    SharePod Windows Only (iPhone and iPod Touch compatible)
    iPod2PC Windows Only
    iDump Windows Only
    YamiPod Mac and Windows
    iPod Music Liberator Mac & Windows
    Floola Mac & Windows
    iPodRip Mac & Windows (iPhone and iPod Touch compatible)
    iPod Music Liberator Mac & Windows (iPhone and iPod Touch compatible)
    Music Rescue Mac & Windows (iPhone and iPod Touch compatible)
    iGadget Mac & Windows (iPhone and iPod Touch compatible)
    iRepo Mac & Windows (iPhone and iPod Touch compatible)
    iPod Access Mac & Windows (iPhone and iPod Touch compatible)
    TouchCopy Mac & Windows (iPhone and iPod Touch compatible)
    There's also a manual method of copying songs from your iPod to a Mac or PC. The procedure is a bit involved and won't recover playlists but if you're interested it's available on page 2 at this link: Copying Content from your iPod to your Computer - The Definitive Guide
    4). Whichever of these retrieval methods you choose, keep your iPod in manual mode until you have reloaded your iTunes and you are happy with your playlists etc then it will be safe to return it auto-sync.
    5). I would also advise that you get yourself an external hard drive and back your stuff up, relying on an iPod as your sole backup is not a good idea and external drives are comparatively inexpensive these days, you can get loads of storage for a reasonable outlay: Back up your iTunes library by copying to an external hard drive

  • Hard drive failure. Need to re install CS6 suite and Lightroom 4. HELP!!!!!!!

    My Mac Book Pro crashed about a month ago. Turns out I needed to replace my hard drive, but I wasn't able to deactivate my CS6 suite or my Lightroom 4. Is it possible to re install my CS6 and Lightroom 4 on the same Mac Book Pro that has a new hard drive?
    Also I no longer have the old hard drive. Apple didn't give it back to me.

    yes.
    if you need to reset your activation count, request same from adobe support, https://helpx.adobe.com/contact.html
    if you need the installation file(s)
    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
    Lightroom:  5.6| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • Hard drive crashed - how to import my data back to itunes?

    my hard drive crashed.
    I reload windows, install itunes,
    but when i connect iphone it wants to delete everything off it.
    oddly enough it imported the photos. why cant it jsut import everything?
    the reason why i dont want to wipe it and start over is because I have dozens of addresses stored in Tomtom.
    if i tell to setup new device it will delete all apps including the saved data in those apps
    so i'm wondering how can I get round this problem?
    i have all my apps saved on  a second drive.
    why cant itunes just recognize this is your phone and let all app data remain on it and resync? why does it have to delete everything even after i verify my account?

    You should be able to:
    Backup the device to the new installation
    Transfer your purchases into a newly authorized library
    Recover any other media using third party tools as suggested in this post from forum regular Zevoneer
    Restore the device from the backup
    This process should switch the association of the device to the new library, preserving the data and settings in your apps.
    May also be prudent to attempt a backup to iCloud directly from the device before you start... Settings > iCloud > Storage & Backup > iCloud Backup > On. It won't save any media but it would preserve the general account settings and documents in case anything goes wrong while you are trying to extract your other data.
    When you get it all fixed, make a backup!
    tt2

  • My hard drive crashed. how can i reload dreamweaver on a new hard drive?

    my hard drive crashed. how can i reload dreamweaver on a new hard drive?

    You can per install Dreamweaver again the same way you installed previously. Do you get any error messages while installing? If yes please attach a screenshot(if possible) and provide more details abount the version/OS and the exact error message.
    Thanks
    Nikhil

  • My hard drive crashed how can i get my old music from my itune account

    my hard drive crashed how can i get my old music from my itune account

    If you have the media on an iDevice then you should be able to get most of your non-iTunes purchases back as well. See this post from forum regular Zevoneer for options.
    tt2

  • I have a pc running vista and the hard drive crashed how can i transfer my songs from Ipod nano 5th gen to my new hard drive and into itunes

    I have a pc running vista and the hard drive crashed how can i transfer my songs from Ipod nano 5th gen to my new hard drive and into itunes

    Right click on your device in the device list and choose "transfer purchses" to copy all music bought in iTunes to your new iTunes library.
    For all other media you'll have to use 3rd party software, examples are mentioned in this thread:
    http://discussions.apple.com/thread.jspa?threadID=2013615&tstart=0

  • Hard drive crashed, how do i restore?

    My hard drive crashed, how do i restore my settings (contacts, calendar, ect) from iCloud or my iPhone?
    I had time machine, but that hard drive failed too.

    Just sign in to iCloud again on the newly restored Mac and your contacts and calendars will be there.

  • Hard drive crashed, how do I set up itunes sync from iphone with new computer?

    hard drive crashed, how do I set up itunes sync from iphone with new computer?

    hard drive crashed, how do I set up itunes sync from iphone with new computer?

  • Hard drive crash: how to re-install Photoshop?

    I had photoshop on my Mac but the hard drive crashed.  How can I download photoshop to the new hard drive?  I did not receive DVDs, I downloaded from the adobe website.

    How can I download photoshop to the new hard drive?
    Which version?
    You can download from https://helpx.adobe.com/download-install.html
    You'll need to enter your serial number to re-license the software on your new hard drive.

  • Hard drive crashed. how to replace?  how to recover data?

    My 1st gen 12" aluminum PB with the 60gig hard drive crashed on me. Over the years it has been dropped twice from a 3ft high table onto a concret floor(KIDS!!).
    Then one day while using excel the colored wheel appeared and never went away.
    When I start it up I get the question mark for a second then just stuck on the apple screen.
    Tried disk utilities, target disk mode, etc. I really beleive the disk is toast.
    I just bought the new iMac G5 and the new iPod video so I have a replacement on the way.
    I still want my PB and i really need some of the data off of the drive. A few files did not get backed up before it crashed.
    Question 1: can you reccommend a place to get a new hard drive for it and a new battery? I have been looking on eBay already.
    Question 2: How can i get the data off the old drive? I tried booting in Target Disk mode and hooking into my other laptop via firewire but the drive would not mount so i could not get the files I need off of it. I don't want to spend a fortune at one of those data recovery places.

    I have a similar problem, but in a sense it was caused by a glitch in TechTool Pro 4.
    disk utility had indicated that I had a couple of bad blocks in my start up disk and recommended that it be replaced. Since I already had a second internal hard drive with plenty of room on it, I simply installed OS 10.4 on the second hard drive and designated it as the startup drive.
    Then I ran maintenance on the problem drive. After spending an hour or more grinding through every sector it appeared that the drive would pass master. However for some reason it hung up, stopped making progress and disabled my computer, i.e., I could move the cursor but could not click anything or select anything. Finally my only choice was to manually shut down and restart. Restart seemed to work fine except the disk on which I was performing maintenance did not show up on the desktop.
    Finally I was able to locate it using disk utility and discovered that the mount point was missing and it was not mounted. Of course this is what I should have expected since techtool pro unmounts a drive while it performs maintenance and when I had to interrupt, it did not remount.
    I spent three days trying to find a way to remount it, including downloading MountMe. Strangely when I ran MountMe it recognized the drive and gave me a successful remount message, but the drive was not actually remounted according to disk utility.
    I have moved the drive to a different G-4 with no more success.
    So, first I suggest you be cautious about the data rescue software or drive maintenance software.
    Now for my greatest problem -- I had used Backup from .Mac but apparently was not careful enough about where the backup file was located. Generally I download to my desktop and then if I want to save a download I move it to an appropriate location. Unwisely I had done the same with backup which means of course that when the old startup drive crashed it took my desktop files with it.
    Included among those backups were all of my financial records (Quicken) for the year. Three checking accounts, all of my credit card accounts, all of my business accounts, etc. I am talking about days of contacting credit card companies and banks for replacement of records for the year and, worse yet, they don't have the details in their files regarding the accounts to be charged nor do they have any info about inter account transfer, etc., etc., etc.
    So, I am looking for a reasonably priced service provider to copy my defective hard drive for me. I don't think there is any problem with the data on the drive, I just can't get it remounted.
    Maybe someone knows how to work around the mount point problem????
    My main desktop computer is a G-4 quicksilver with dual 800, OS 10.4.3 and 1.4 GB of memory.
    thanks,
    John Cleek

  • Hard drive crash - How to restore data from my iPod?

    Hi there,
    I had to replace the hard disk and in my daughter's PC and now need to get the songs back from her iTouch to her computer. As you can imagine, I had no backup prior to this hard drive crash... Now how can I get the songs and applications from the iTouch back in the PC? I have authorized iTunes using the same account but it does not allow me to do any tranfer from the Itouch to the PC.
    Please help... I don;t want to loose everything we have purchase and installed on the iTouch...
    Thanks,
    Christian Dubuc

    That post of mine linked to above is quite an old one and isn't meant to specifically address an iPod Touch. You might want this more up to date information.
    If your iPod is set to sync automatically you need to take care connecting to an empty iTunes. You can use a keyboard command to prevent your iPod auto-syncing with iTunes. While connecting the iPod to the computer on Windows with iTunes installed hold down the Shift + Ctrl keys together. This will stop the iPod from auto-syncing with iTunes and the iPod will appear in the source list. Wait until you are sure the iPod has mounted, and that it will not auto sync and then you can let the keys go. This may take between 20 to 30 seconds depending on your computer: iTunes - Keyboard Shortcuts for Windows
    Alternatively open iTunes first and go to Edit>Preferences>Devices and check the box "Disable automatic syncing for iPhones and iPods" and choose Ok. Then connect your iPod.
    If at any point you get a message that your iPod is linked to another library and asking if you want to link to this one and replace all your songs etc, press "Cancel". Pressing "Erase and Sync" will irretrievably remove all the songs from your iPod.
    iTunes will only let you copy your iTunes Store purchases directly from an iPod to the computer, you'll find details in this article: Copying iTunes Store purchases from your iPod or iPhone to a computer
    Purchased applications can be downloaded over again, see this article for details: How to redownload purchased applications from the App Store
    For everything else (music from CDs, other downloads and including iTunes purchases) there are a number of third party utilities that you can use to retrieve the music files and playlists from your iPod Touch or iPhone. You'll find that they have varying degrees of functionality and some will transfer data (such as playcounts and ratings), movies, videos, photos, podcasts and games as well.
    A selection of iPod/iPhone to iTunes utilities:
    Senuti Mac Only (iPod Touch & iPhone compatible)
    SharePod Windows Only (iPhone and iPod Touch compatible)
    TuneJack Windows Only (iPhone and iPod Touch compatible)
    iPodRip Mac & Windows (iPhone and iPod Touch compatible)
    Music Rescue Mac & Windows (iPhone and iPod Touch compatible)
    iPod Music Liberator Mac & Windows (iPhone and iPod Touch compatible)
    iGadget Mac & Windows (iPhone and iPod Touch compatible)
    iRepo Mac & Windows (iPhone and iPod Touch compatible)
    iPod Access Mac & Windows (iPhone and iPod Touch compatible)
    TouchCopy Mac & Windows (iPhone and iPod Touch compatible)

  • Hard Drive Crash - How to Copy from iPOD to new computer

    My hard drive crashed and is dead, with over 3000 files of songs in my iPOD library. Can I use my iPOD, which still has the library, to copy those files to a new hard drive recently installed? How? If I just synch with the new version, will I lose anything from the iPOD? (Novice here).
    Thanks

    Connect your iPod to your computer. If it is set to update automatically you'll get a message that it is linked to a different library and asking if you want to link to this one and replace all your songs etc, press "Cancel". Pressing "Erase and Sync" will irretrievably remove all the songs from your iPod. When your iPod appears in the iTunes source list change the update setting to manual, that will let you use our iPod without the risk of accidentally erasing it. Check the "manually manage music and videos" box in Summary then press the Apply button. Also when using most of the utilities listed below your iPod needs to be enabled for disc use, changing to manual update will do this by default: Managing content manually on iPod and iPhone
    Once you are safely connected there are a few things you can do to restore your iTunes from the iPod. If you have any iTunes Music Store purchases the transfer of purchased content from the iPod to authorised computers was introduced with iTunes 7. You'll find details in this article: Copying iTunes Store purchases from your iPod or iPhone to a computer
    The transfer of content from sources such as songs imported from CD is designed by default to be one way from iTunes to iPod. However there are a number of third party utilities that you can use to retrieve the music files and playlists from your iPod. You'll find that they have varying degrees of functionality and some will transfer movies, videos, photos, podcasts and games as well. Have a look at the web pages and documentation, this is just a small selection of what's available, they are generally quite straightforward. You can read reviews and comparisons of some of them here:
    Wired News - Rescue Your Stranded Tunes
    Comparison of iPod managers
    TuneJack Windows Only (iPhone and iPod Touch compatible)
    iPod2PC Windows Only
    iDump Windows Only
    SharePod Windows Only
    iPodRip Mac & Windows
    YamiPod Mac and Windows
    Music Rescue Mac & Windows
    iPod Music Liberator Mac & Windows
    Floola Mac & Windows
    iGadget Mac & Windows (iPhone and iPod Touch compatible)
    iRepo Mac & Windows (iPhone and iPod Touch compatible)
    iPod Access Mac & Windows (iPhone and iPod Touch compatible)
    TouchCopy Mac & Windows (iPhone and iPod Touch compatible)
    There's also a manual method of copying songs from your iPod to a Mac or PC. The procedure is a bit involved and won't recover playlists but if you're interested it's available on page 2 at this link: Copying Content from your iPod to your Computer - The Definitive Guide
    Whichever of these retrieval methods you choose, keep your iPod in manual mode until you have reloaded your iTunes and you are happy with your playlists etc then it will be safe to return it auto-sync. I would also advise that you get yourself an external hard drive and back your stuff up, relying on an iPod as your sole backup is not a good idea and external drives are comparatively inexpensive these days, you can get loads of storage for a reasonable outlay.

  • Hard drive crashed. how do I transfer from iphone 3gs to itunes on new computer?

    My hard drive crashed.  I installed iTunes on my new computer.  How do I transfer my information on iphone 3gs onto the new iTunes?

    It has always been very basic to always maintain a backup copy of your computer.
    Use your backup copy to put everything back.
    If for some reason you have failed to maintain a backup ( not good), then you can transfer itunes purchases from your iphone.  Without syncing :  File>Transfer Purchases   Authorize your computer for your itunes account first.
    If you sync to a blank computer, then your contacts and calendars will be erased as well.  Another reason to always maintain a backup.
    Enter one unique contact and calendar entry on the new computer.  When you first sync you should get the option to merge the data.

  • All of my imovie events are stored on an external hard drive.  How do I backup this external hard drive? If the external hard drive crashes, how do retrieve the imovie events?

    I have all of my imovie events stored on an external hard drive in order to save space on my MacBook Pro's internal drive.  I currently back up both my MacBook Pro and the external hard drive  using a second external hard drive via Time Machine. I have a few questions:
    1. How can I be sure that the external drive is actually being backed up.
    2. How do I retrieve the imovie events if the 1st external hard drive crashes?
    Thank for your help!

    Let me give you some thoughts. I can tell you my plan, but ultimately you will need your own plan that makes sense for you.
    I do not think that your idea of having two separate Time Machine destinations will work. You can have two external drives as Time Machine volumes, but they will both back up the same data set. You cannot dedicate one to iMovie and one to everything else. They will both have everything, so you may still have a space problem.
    One way to overcome this is to back up the iMovie volume by using a tool like SuperDuper! or Carbon Copy Cloner. The good news is that your Event files should be pretty stable and there is no need to back them up every 15 minutes. So something like SuperDuper, which you can set to automatically backup once a day, for example, is probably fine. I am pretty sure that this would work if you kept the Projects on the same external drive. As long as Projects and Events are on the same drive, then the cloning stragy should work (but you should always test.)
    Because projects change more often than events, and projects can become corrupted, I would definitely back up the Project Library to Time Machine. You can do this even though it is on an external drive. (And even though you may be periodically backing up the entire drive that contains the projects.)
    Here are some thoughts on how I approach backup, copied from an earlier answer...
    ============================================================
    Great question. I think the issue of backup is a important one, and one I always worry about since I have a lot of video footage that is irreplaceable.
    For back-up, it is helpful to define the risk you are trying to protect from.
    For example,
    1) risk of corruption in iMovie --> I  use Time Machine
    2) risk of hard drive failure --> I use SuperDuper! nightly for bootable backup) and Time Machine all the time
    3) Risk of theft or fire --> offsite backup
    Here is what I do...
    1) I back up my boot disk with SuperDuper automatically each night so I always have a bootable system.
    2) I back up my original video files. For my Motion JPEG, VHS-->AIC, DV, and 8MM to DV, the EVENT is the copy I back up. (I keep the tapes, but I never want to have to import the tapes again.)
    For my AVCHD high def video, I back up the camera archive of the AVCHD, but I am not currently backing up the Event files, because I would need from 4 to 8 TB to back up these events depending on whether I made one copy or two. I can always re-create the Event from the camera archive.
    3) I use CrashPlan for my offsite backup. It costs less than $4 per month, and I seeded the initial backup to an external drive to minimize having to transfer video files over the Internet. I currently have over 2TB of data backed up to CrashPlan, which includes my entire boot drive, and the files described in #2.
    4) All of the above is automated, so I don't have to think about it too much. If I have to manually do stuff, I tend to get behind.
    You have to consider the value of total multiple redundancy vs. the likelihood that 2 or three unlikely events would all happen at once. For example, CrashPlan could lose my data. My hard disk could fail. I could lose everything in a fire. But it is unlikely that they would all happen at once, except in nuclear war, in which case, who cares?

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