Hard Drive crashed - no back up - a way to recover my purchased songs?

Hello,
I just had my hard drive crash and I had not backed up the majority of the files on my computer including over 50 songs I had recently purchased on iTunes. Is there anyway I can recover these purchases to my computer?!?!
Thank you!

The policy on lost purchases is that you have to pay to download them again:
"Once a Product is purchased and you receive the Product, it is your responsibility not to lose, destroy, or damage the Product, and Apple shall be without liability to you in the event of any loss, destruction, or damage."
You could try contacting the iTunes Music Store Customer Service and you might be able to persuade them to sanction a second free download. There have been occasional reports in the iTunes forum of this happening, however just be aware that they are not under any obligation to do so. If you click on any of the links on this page you'll find a space at the bottom to email your query: iTMS Customer Service
If you have an iPod with the purchases on it the transfer of purchased content from the iPod to authorised computers was introduced with iTunes 7. A paragraph on it has been added to this article: Transfer iTunes Store purchases using iPod

Similar Messages

Hard drive crashed-no back up, no way to recover photos?

Hello
had to change the hard drive.Now have new one and I re-installed Iphoto, of course only streaming photos there.
No way all other photos would be somewhere? apart on the old drive ?
Thank you
C.

No. Time to get a backup stragety enabled to avoid losing everything in the next crash.
OT

My hard drive crashed. How do I get the music I purchased from itunes back?

My hard drive crashed. How do I get the music I purchased from Itunes back?

Thanks Roaminggnome,
I just spoke with a friend who like you is into Apple and he just walked me through the Cloud. At least I was able to get those songs back.
Thanks.
Do you know --- the last time I tried to back up my itunes it asked for 106 cd's do you how to direct the backup to the external drive? By the way I found 3 back up cds from 2010 and 1 of the 3 cd's had an error.
Sincerely,
Nanettefrombrooklyn

HT1329 My hard drive crashed. Is there any way to get my songs onto my new computer without re-loading all of the CDs. I did not make any purchases through the itunes store. Have never used icloud. The songs are on my ipod.

My hard drive crashed. Is there any way to get my songs onto my new computer without re-loading all of the CDs. I did not make any purchases through the itunes store. Have never used icloud. The songs are on my ipod.

See this older post from another forum member Zevoneer covering the different methods and software available to assist you with the task of copying content from your iPod back to your PC and into iTunes.
https://discussions.apple.com/thread/2452022?start=0&tstart=0
B-rock

Hey. Lost all my itunes.except on the cloud when my, when my hard drive crashed. Is there any way to load my ipod back to the computer and not loose what I have in itunes that where not in the cloud?

Hey Lost my itunes on my laptop when my hard drive crashed. They were able to to save a couple of songs and my cloud music. I purchased new music before on my new disc. Can I upload my ipod and save what little is on my hard drive and will I do any bad things to my ipod downloads.

See Recover your iTunes library from your iPod or iOS device.
tt2

Hard drive crashed. how to replace? how to recover data?

My 1st gen 12" aluminum PB with the 60gig hard drive crashed on me. Over the years it has been dropped twice from a 3ft high table onto a concret floor(KIDS!!).
Then one day while using excel the colored wheel appeared and never went away.
When I start it up I get the question mark for a second then just stuck on the apple screen.
Tried disk utilities, target disk mode, etc. I really beleive the disk is toast.
I just bought the new iMac G5 and the new iPod video so I have a replacement on the way.
I still want my PB and i really need some of the data off of the drive. A few files did not get backed up before it crashed.
Question 1: can you reccommend a place to get a new hard drive for it and a new battery? I have been looking on eBay already.
Question 2: How can i get the data off the old drive? I tried booting in Target Disk mode and hooking into my other laptop via firewire but the drive would not mount so i could not get the files I need off of it. I don't want to spend a fortune at one of those data recovery places.

I have a similar problem, but in a sense it was caused by a glitch in TechTool Pro 4.
disk utility had indicated that I had a couple of bad blocks in my start up disk and recommended that it be replaced. Since I already had a second internal hard drive with plenty of room on it, I simply installed OS 10.4 on the second hard drive and designated it as the startup drive.
Then I ran maintenance on the problem drive. After spending an hour or more grinding through every sector it appeared that the drive would pass master. However for some reason it hung up, stopped making progress and disabled my computer, i.e., I could move the cursor but could not click anything or select anything. Finally my only choice was to manually shut down and restart. Restart seemed to work fine except the disk on which I was performing maintenance did not show up on the desktop.
Finally I was able to locate it using disk utility and discovered that the mount point was missing and it was not mounted. Of course this is what I should have expected since techtool pro unmounts a drive while it performs maintenance and when I had to interrupt, it did not remount.
I spent three days trying to find a way to remount it, including downloading MountMe. Strangely when I ran MountMe it recognized the drive and gave me a successful remount message, but the drive was not actually remounted according to disk utility.
I have moved the drive to a different G-4 with no more success.
So, first I suggest you be cautious about the data rescue software or drive maintenance software.
Now for my greatest problem -- I had used Backup from .Mac but apparently was not careful enough about where the backup file was located. Generally I download to my desktop and then if I want to save a download I move it to an appropriate location. Unwisely I had done the same with backup which means of course that when the old startup drive crashed it took my desktop files with it.
Included among those backups were all of my financial records (Quicken) for the year. Three checking accounts, all of my credit card accounts, all of my business accounts, etc. I am talking about days of contacting credit card companies and banks for replacement of records for the year and, worse yet, they don't have the details in their files regarding the accounts to be charged nor do they have any info about inter account transfer, etc., etc., etc.
So, I am looking for a reasonably priced service provider to copy my defective hard drive for me. I don't think there is any problem with the data on the drive, I just can't get it remounted.
Maybe someone knows how to work around the mount point problem????
My main desktop computer is a G-4 quicksilver with dual 800, OS 10.4.3 and 1.4 GB of memory.
thanks,
John Cleek

Hard drive crashed but backed up - how do I restore to a new PC?

My PC crashed but I had it backed up to an external hard drive, so I've got my whole iTunes folder structure and files from my old PC in tact. I bought a new PC, and would like to get the media (purchased songs; songs from CDs; purchased movies) from the external hard drive and on to my new PC. The PC was running iTunes 7.x and I've installed the latest 9.x iTunes, so we're dealing with this version issue too.
Any easy way to do this?

+so I've got my whole iTunes folder structure and files from my old PC in tact.+
Do a shift-start of itunes.
Press AND HOLD the shift key while starting ituens. Keep pressing until you get a prompt to choose a library.
Browse out to your exHD drive and choose the ITL file there.
Does everything show up? If so, you can
1. Save a copy of that ITL file just because.
2. change the itunes media folder location to your C: drive
3. Consolidate everything to your C: drive
4: Copy the ITL file over to your C: drive and do another shift-start from there
Or perhaps you want to leave everyhing on the exHD drive? If so, just try the shift-start.

My hard drive crashed while backing up!

How's this for luck: I finally bought an external drive and was in the process of making a bootable backup to a Maxtor One Touch Firewire 800 drive when my G5's internal drive crashed! I was able to insert the OSX startup disc which opens the installer, and then allows me to open Disk Utility. After several seconds of gathering disk information, I finally get two hard drive icons on the left side of the window. The top one gives me generic info about the drive (74.5GB and the model number). Under that is another hard drive icon followed by "Disk1s9", and that is greyed out. (I do not see the actual name that I gave the drive.) When I select it, Disk Utility tells me that the drive is not mounted, and the 'mount' button on the toolbar becomes active.
I placed a call to Apple Care. He had me unplug and then replug the drive. After that my drive was named Disk0s9 in Disk Utility, but was still not mounted. They told me I needed to go to a repair center. The tech at the Genius Bar of a local Apple Store used one of their drives to try to run Disk Warrior on my drive. At one point I saw my name for the drive on the screen, but Disk Warrior did not seem to start when prompted, and I was told that I was in possession of a dead drive and given the business card for a data recovery service.
Of course, I would like to save the contents of my drive. I'm just wondering if there is anything that I can try before shelling out for data recovery? I'm assuming that clicking the 'mount' button in Disk Utility is not the answer or the people at Apple would have suggested it? Any suggestions will be greatly appreciated!
Next time I'm going to back up individual files first and worry about bootable copies later.

You are going to need another SATA drive anyway at this point. And surprised you went this long probably on just one?
Install 10.4.6 on the new drive (assuming you don't want to install on the Maxtor) - later versions of Tiger have improved on Disk Utility than what 10.4.0 had. Apple sells 10.4.6 DVDs now also.
DW can take a long time. But it is possible it is salvageable. Even put SATA drive in a universal SATA/FW case and deal with it there.
DiskJockey and Data Rescue are two good options. Disk Utility can also has a Restore tab to allow copying one drive to another. A sector copy might be of use, too.
TechTool Pro (4.1.2) might even be of help (DW has not been updated and there IS a need for it, but it has been over a year they've been working on that update).
People have even put hard drives in the freezer (sealed and moisture proof) to get access to a drive.
Heat kills drives. And it could be your system and the drive got too warm.

Hard drive crashed and I have no way to access my iTunes. Can I transfer my music from my iPhone to new computer

My hard drive is dun. I'm get a new Mac. Can I put my music form my IPhone and iPod onto my new Mac.

Hi,
With a single user activation license, you can install Acrobat on two machines.
If you want to install the software on third machine, then you might need to deactivate it from the old one.
If the hard disk has crashed, then please contact Adobe Customer Service as they would be able to help you out for the same.
Contact Customer Care
Regards,
Anubha

Hard Drive Crashed... Library Files Not Recovered

The hard drive that contained my iTunes library crashed on me the other day. I have been able to recover all of the musical content from the drive but not the actual itunes.itl and .xml files or any recent versions. There are lot of .tmp files that I have recovered as well.
I also have a copy of some of my library on my iPod (auto sync wasn't turned on so it's not the whole library). What is the best way of recreating the library files? Is it safe to just create a new library and then drag and drop in all of my music? What effect will this have on syncing with my iPod?
Any advice on this would be greatly appreciated.

+apart from updating the file paths+
Not sure what you mean by this, and it's important. itunes doesn't 'update' file paths. If both your old and new setup were using itunes defaults, it should be OK.
+just reimport the whole iTunes folder that I have recovered and would it just be a simple case of searching for duplicates and then deleting them out of the library?+
Also, it depends on your setting of "Keep itunes media folder organized".
If that is checked, you can reimport the itunes folder again and itunes will skip the exact duplicates. If it DOES make any dupes, they should be easy ti find using the Date Added field and Show Duplicates.

Hard drive crashed... How can I recover my Photoshop install.

bought full blown CS6 (IIRC) for use in processing astrophotograph images on a dedicated laptop about 3 years ago... Ssd just died. Lost everything and now need to reinstall all sorts of stuff. But my photoshop was purchased via download, and I can't find (heck remember) what I might have done with the key (?). My email, address, etc have not changed.
how would anyone recommend I go about working this with Adobe support?
I Don't know where to start, and I've dozens of other expensive software for which I've no disks either. (anyone else hate that nothing comes with discs anymore)
thanks so so much in advance for any pointers, or assistance! Apologies if this isn't even the right forum
regards
DAve

The first thing you oughta do is contact Adobe Support thru chat and ask them to reset your activations so that you have the activation you lost back for your use. I don't tknow if they can help you with your serial number but chances are it will be needed for the deactivation.
As far as finding your serial number goes, if you registered your software when you first installed it then the serial number should be available thru your Adobe account online in the products section. You might also find a download link there if you originally downloaded thru Adobe.
For chat: (may not be available on the weekend)
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Hard drive crash

hard drive crashed, have back up recovery but usb ports dont work or cannot recognize them but was told that i need disks. Called HP and was told that I had to buy them. Pretty sure that when I bought the computer that I had the right to have all copies of my operating system. So now I am having issues getting my computer running again, without the disk from HP I am screwed, what to do? Any suggestions

@rovare,
Hello and thank you for posting on the HP support forums. Here is a link that will help you in getting your recovery media.
HP PCs - Obtaining HP Recovery Discs or an HP USB Recovery Drive | HP® Support
HP PCs - Obtaining HP Recovery Discs or an HP USB Recovery Drive
You may have to pay for recovery disks. The systems come with a recovery partition and in most cases even when new if you want the disks separate you need to pay for them.
Thank you again for posting and have a great day.
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
D5GR
I work on behalf of HP

Hard drive crash - How to restore data from my iPod?

Hi there,
I had to replace the hard disk and in my daughter's PC and now need to get the songs back from her iTouch to her computer. As you can imagine, I had no backup prior to this hard drive crash... Now how can I get the songs and applications from the iTouch back in the PC? I have authorized iTunes using the same account but it does not allow me to do any tranfer from the Itouch to the PC.
Please help... I don;t want to loose everything we have purchase and installed on the iTouch...
Thanks,
Christian Dubuc

That post of mine linked to above is quite an old one and isn't meant to specifically address an iPod Touch. You might want this more up to date information.
If your iPod is set to sync automatically you need to take care connecting to an empty iTunes. You can use a keyboard command to prevent your iPod auto-syncing with iTunes. While connecting the iPod to the computer on Windows with iTunes installed hold down the Shift + Ctrl keys together. This will stop the iPod from auto-syncing with iTunes and the iPod will appear in the source list. Wait until you are sure the iPod has mounted, and that it will not auto sync and then you can let the keys go. This may take between 20 to 30 seconds depending on your computer: iTunes - Keyboard Shortcuts for Windows
Alternatively open iTunes first and go to Edit>Preferences>Devices and check the box "Disable automatic syncing for iPhones and iPods" and choose Ok. Then connect your iPod.
If at any point you get a message that your iPod is linked to another library and asking if you want to link to this one and replace all your songs etc, press "Cancel". Pressing "Erase and Sync" will irretrievably remove all the songs from your iPod.
iTunes will only let you copy your iTunes Store purchases directly from an iPod to the computer, you'll find details in this article: Copying iTunes Store purchases from your iPod or iPhone to a computer
Purchased applications can be downloaded over again, see this article for details: How to redownload purchased applications from the App Store
For everything else (music from CDs, other downloads and including iTunes purchases) there are a number of third party utilities that you can use to retrieve the music files and playlists from your iPod Touch or iPhone. You'll find that they have varying degrees of functionality and some will transfer data (such as playcounts and ratings), movies, videos, photos, podcasts and games as well.
A selection of iPod/iPhone to iTunes utilities:
Senuti Mac Only (iPod Touch & iPhone compatible)
SharePod Windows Only (iPhone and iPod Touch compatible)
TuneJack Windows Only (iPhone and iPod Touch compatible)
iPodRip Mac & Windows (iPhone and iPod Touch compatible)
Music Rescue Mac & Windows (iPhone and iPod Touch compatible)
iPod Music Liberator Mac & Windows (iPhone and iPod Touch compatible)
iGadget Mac & Windows (iPhone and iPod Touch compatible)
iRepo Mac & Windows (iPhone and iPod Touch compatible)
iPod Access Mac & Windows (iPhone and iPod Touch compatible)
TouchCopy Mac & Windows (iPhone and iPod Touch compatible)

Any way to get music from ipod back into library after hard drive crash?

I just survived and am recovering from a hard drive crash. For some reason, on my backup, I only retained about 500 of my 2500 songs in my library. All of my music is intact on the ipod however. Is there any way at all to resolve this issue and get the music from the ipod into the libary, or in the alternative, any way to back up the stuff on the ipod? Thanks.

Connect your iPod to your computer. If it is set to update automatically you'll get a message that it is linked to a different library and asking if you want to link to this one and replace all your songs etc, press "Cancel". Pressing "Erase and Sync" will irretrievably remove all the songs from your iPod. When your iPod appears in the iTunes source list change the update setting to manual, that will let you use our iPod without the risk of accidentally erasing it. Check the "manually manage music and videos" box in Summary then press the Apply button. Also when using most of the utilities listed below your iPod needs to be enabled for disc use, changing to manual update will do this by default: Managing content manually on iPod and iPhone
Once you are safely connected there are a few things you can do to restore your iTunes from the iPod. If you have any iTunes Music Store purchases the transfer of purchased content from the iPod to authorised computers was introduced with iTunes 7. You'll find details in this article: Copying iTunes Store purchases from your iPod or iPhone to a computer
The transfer of content from sources such as songs imported from CD is designed by default to be one way from iTunes to iPod. However there are a number of third party utilities that you can use to retrieve the music files and playlists from your iPod. You'll find that they have varying degrees of functionality and some will transfer movies, videos, photos, podcasts and games as well. Have a look at the web pages and documentation, this is just a small selection of what's available, they are generally quite straightforward. You can read reviews and comparisons of some of them here:
Wired News - Rescue Your Stranded Tunes
Comparison of iPod managers
TuneJack Windows Only (iPhone and iPod Touch compatible)
iPod2PC Windows Only
iDump Windows Only
SharePod Windows Only
iPodRip Mac & Windows
YamiPod Mac and Windows
Music Rescue Mac & Windows
Floola Mac & Windows
iGadget Mac & Windows (iPhone and iPod Touch compatible)
iRepo Mac & Windows (iPhone and iPod Touch compatible)
iPod Access Mac & Windows (iPhone and iPod Touch compatible)
TouchCopy Mac & Windows (iPhone and iPod Touch compatible - Windows version only)
There's also a manual method of copying songs from your iPod to a Mac or PC. The procedure is a bit involved and won't recover playlists but if you're interested it's available on page 2 at this link: Copying Content from your iPod to your Computer - The Definitive Guide
Whichever of these retrieval methods you choose, keep your iPod in manual mode until you have reloaded your iTunes and you are happy with your playlists etc then it will be safe to return it auto-sync. I would also advise that you get yourself an external hard drive and back your stuff up, relying on an iPod as your sole backup is not a good idea and external drives are comparatively inexpensive these days, you can get loads of storage for a reasonable outlay.

HT1473 My laptop hard drive crashed and I lost my ringtones, but they're still on my iPhone. If I sync my iPhone with the reimaged hard drive, I'll lose the ringtones from my iPhone. Is there any way to transfer ringtones from my iPhone back into iTunes

My laptop hard drive crashed and I lost my ringtones, but they're still on my iPhone. If I sync my iPhone with the reimaged hard drive, I'll lose the ringtones from my iPhone. Is there any way to transfer ringtones from my iPhone back into iTunes?

Thanks, but ringtones not purchased from iTunes, created them just before computer crashed.just before the next scheduled biweekly backup.
I found and downloaded TouchCopy 12 for PC and was able to copy the ringtones from my iPhone to my Windows laptop very easily. It also enables you to transfer photos, memos, voice messages, etc.

Hard Drive crashed - no back up - a way to recover my purchased songs?

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