Hard drive crashed, saved programs on external hard drive, reinstalling and having issues getting programs to work. What should I do?

I have a Mac and purchased a student edition of CS6 before you had to subscribe. My hard drive crashed and I was able to reinstall the programs, but there is an error. Does anyone know how to contact support or how to fix the problem?

cjb1990 wrote:
Does anyone know how to contact support
Start from here: Contact Customer Care.

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Hello EucaBlue!
So in Disk Utility, with the external harddrive selected, go to the Partition tab, and then under "Partition Layout:" select 1 Partition.
After than, verify that it is formatting the drive as "Mac OS Extended (Journaled) under "Partition Information"
Also verify that it's using using the GUID Partition Map under the Options button at the lower left of this window.
Then click apply and confirm that you want to format the drive. It will ask you if you're sure, and probably for an Administrator password.
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Happy tinkering!
Paul

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My Apple Macbook hard drive crashed and I had to replace. Now trying to reload CS5 and having issues. When I click download from Adobe download page, a screen pops up saying "Access Denied". I have serial number, but don't even get to a page to enter. Please help…Thanks!!

Make sure you have cookies enabled and clear your cache. If it continues to fail try using a different browser.
You can also download the trial version of the software thru the page linked below and then use your current serial number to activate it.
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CS5: http://prodesigntools.com/all-adobe-cs5-direct-download-links.html

I had my hard drive replaced and I cant get my email to work on the new hard drive. I have the ! in the triangle next to the inbox. I tried "take all accounts online" and it ddidnt work. The email account is working on my iphone and ipad.

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Cant get help with this issue on Apple Support, so I have to go to the Apple store to the Genius Bar to get assistance. All the help issues are so technical in their jargon, that I cannot understand how to fix the issue.

HT201250 I've just used an external drive to back up my Mac with Time Machine. I have Lion, but didn't click and check the "Encrypt Backup Disc". What should I do? Can I delete the external drive and start again, or can I encrypt later?

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I guess if stolen or lost it would protect my "stuff", and if I'm travelling would protect my privacy.
You must understand the purpose and implications of encryption before deciding whether to use it.
Encryption locks your data with a password. If you forget that password, the data is lost beyond any chance of recovery. Neither Apple nor anyone else will be able to help you recover that data if you don't know the password.
By the same token, the password must be strong enough to provide the security you want. For example, if you're the potential target of industrial espionage by a government or large corporation, you need the strongest possible password. To create and manage such a password safely is a task in itself, not to be undertaken lightly.
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http://www.macmaps.com/backup.html

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Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
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or
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Hi,
Two days after receiving my recertified iMac G5 rev. B 2gHz from Apple, I started experiencing the frequent freezes and crashes that have plagued so many others, mainly when I was on the Web, but not always. It has happened in nearly every application on my Mac, although I should mention that I have a DSL connection and I am always connected to it via Ethernet. I removed the 3rd party RAM, tried reseating the Apple RAM in the second RAM slot, spoke to four different reps on AppleChat, reset the SMU and PRAM, repaired permissions umpteen times, emptied caches, ran the Hardware Test multiple times (everything passed), etc. Finally I broke down and reformatted the hard drive and reinstalled 10.4.3, then installed Unlookupd. Sadly, nothing has stopped the crashes. On a good day, my iMac will crash only twice. Unplugging the Ethernet cable and trying to do a Force Quit never works; I always have to press the power button and do a hard restart. On a bad day, like today, my iMac will crash five or six times. I have noticed that the more time I spend in either Mail or a Web brower--any Web browser--the more crashes I have. I have tried Safari, Firefox, Opera, and even the old Internet Explorer, and the crashes happen in all of them.
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Nancy

Note: I eventually ended up taking it to an Apple service provider, where they replaced both the logic board and the power supply. Problem solved.

Hard drive crashed, saved programs on external hard drive, reinstalling and having issues getting programs to work. What should I do?

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