Hard Drive Failed - Is there a seperate warranty?

My Hard drive just failed. It is a Toshiba, and I am wondering if the apple warranty is for everything in the Hard drive, or if there are seperate manufactor warranties that apply to their components? I really don't want to have to buy a new hard drive since I am out of warranty. But I was thinking maybe the hard drive has a 2 year warranty. Anyone know?
Powerbook G4 1.5 Mac OS X (10.3.9)

This is not specific to Toshiba or Apple, but in general, system makers have different options when buying drives.
Most big companies, like Dell and HP, buy OEM drives that come without an end-user warranty. Because the drive maker doesn't have to honor the warranty directly for the end user, these drives are cheaper.
However, sometimes drives that come pre-installed in systems are non-OEM and do carry an end-user warranty. This is mostly the case when there are too many drives in the retail channel, and the big distributors "flush" the channel by selling the excess stock off to system makers.
To find out if your drive carries a separate warranty, you'll have to ask Toshiba. The model and serial numbers are available in System Profiler.
Be warned, however, that replacing the Al PB HDD is not a trivial task... if you've never done something like this, I'd recommend asking an Apple-authorized service provider to do it for you.

Similar Messages

My hard drive failed, I'm still under warranty, but they won't send me a replacement

They say it's company policy. Apparently, they don't think I'm capable of doing it myself. If I want them to honor my warranty, I'm going to have to send my entire laptop to them so a trained professional can perform this delicate procedure.
I'd rather not do this.
There's an indeterminate waiting period, a risk of damage during shipping and, if my prior experience with these kinds of operations is anything to go by, a risk of damage during the actual repair itself. Plus, my warranty is up in a month, so if something does go wrong, I'm left holding the bag.
The reallocated sector count's below its threshold. The drive's done. It takes about 5 minutes for anyone to see this.
I've got a friend who worked at Geek Squad. He mentioned I could bring it to them and they'll help me out even though I didn't buy the computer at Best Buy. Something about having programs with manufacturers set up, or something. But the nearest Best Buy is almost an hour away, and his explanation didn't make enough sense to me for me to risk an evening.
Anyone have any suggestions for how I can get my hard drive replaced at minimal cost to me and risk to my laptop?

I've had Dell, HP, Gateway, IBM, Compaq, Lenova, and other computer manufacturer's send replacement drives to users as warranty replacements. They normally take your credit card number so they can charge you if you don't return the defective part by a certain date. I can't understand why Toshiba is so **bleep** about this. I don't blame you for not wanting to send in your laptop to have the hard drive replaced under warranty. Just get a Western Digital Scorpio Blue from Newegg, ZipZoomFly, or some other reputable online reseller and replace it yourself.
If you don't post your COMPLETE model number it's very difficult to assist you. Please try to post in complete sentences with punctuation, capitals, and correct spelling. Toshiba does NOT provide any direct support in these forums. All support is User to User in their spare time.

If my hard drive fails, is there any way to get the OS with out having to download it?

My old white macbook gave up the ghost and my hd just went out. I was wondering if there was a way to get a disk for OSX 10.7.5. Also if Apple has some sort of program where I won't have to pay for it as it is a hardware failure that got me into this mess.
Any suggestions would be greatly appreciated.

Welcome to the Apple Support Communities
In the past, Apple sold OS X Lion on a USB drive, but now it's no more available. The only option to get OS X Lion is to download it from Apple pressing Command and R keys while your Mac is starting.
However, as you have a MacBook, the Mac should came with DVDs to reinstall Mac OS X, so use them

Bought hpg61189 in uk. hard drive failed and us hp denied to configuration. what would be next step?

bought hpg61189 in uk. hard drive failed and US HP denied warranty due to UK configuration. UK HP very difficult to contact - quite a shell game. Any suggestions?
This question was solved.
View Solution.

Well, here is a place to download your own install disks (there is some work in making them but):
http://h30434.www3.hp.com/t5/Notebook-Display-and-Video/bd-p/Display
If that isn't your operating system just look on the right and click on it.
Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may click on the white star in the "Kudos" button for any helpful post to give that person a quick thanks. These feedback tools help keep our community active, so you receive better answers faster.

I just got my MacBook Pro a month ago. However I am realizing I need more hard drive space due to aps and programs. I use am external but am concerned about the space. Is there a way to upgrade my hard drive from apple and keep my warranty valid?

I just got my MacBook Pro a month ago. However I am realizing I need more hard drive space due to aps and programs. I use am external but am concerned about the space. Is there a way to upgrade my hard drive from apple and keep my warranty valid?

That would depend on whether your model actually has a hard drive. If you have the new 2013 Retina model, then you have a fixed storage device built-in that cannot be modified after purchase.

I had all my files, including bookmarks, backed up to my NAS when my hard drive failed. How do I import these bookmarks to Firefox on my new notebook? Is there a single HTML file I should be looking for on my NAS?

I had all my files, including bookmarks, backed up to my NAS when my hard drive failed. How do I import these bookmarks to Firefox on my new notebook? I can easily find the folder "Favorites" on my NAS, but can't get Firefox to "see" this folder, or my bookmarks.

If you open Firefox then Firefox will always use the default profile folder as found via profiles.ini on your system drive.
You either need to import the file in your current default profile or copy the file to your current profile folder while Firefox is closed.
Firefox 3 stores the bookmarks and the browser history in [http://kb.mozillazine.org/places.sqlite places.sqlite] and no longer creates an HTML backup by default.
There are also (five) JSON backups in the bookmarkbackups folder within the Firefox profile folder.
You can either copy the file places.sqlite to your [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder] or import the most recent JSON backup from the bookmarkbackups folder of that old profile.
See:
http://kb.mozillazine.org/Backing_up_and_restoring_bookmarks_-_Firefox
http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
See http://kb.mozillazine.org/Profile_folder_-_Firefox
"Application Data" in XP/Win2K and "AppData" in Vista/Windows 7 are hidden folders.
See http://kb.mozillazine.org/Show_hidden_files_and_folders
Go to: Control Panel > Folder Options > "View" tab > under "Hidden files and folders", select "Show hidden files and folders".
You may want to un-check the box "Hide extensions for known file types" to see the file extensions of all files.

HT1420 I have a number of devices linked to a single iTunes account. Of these devices, two of the originals were computers whose hard drives failed and I was unable to die authorise them before the failure occurred. Is there a way of deauthorising them on

I have a number of devices linked to a single iTunes account. Of these devices, one was a laptop whose hard drive failed, and one was an iPad which died. My question is if it is possible to remotely deauthorise these devices or is it necessary to deauthorise all devices on the account and then reauthorise those devices which are still current.
Thanks
Tan Anu

iPads don't count in the number of authorisations, only computers count. Individual computers can only be deauthorised directly on them, but if you have 2 or more computers authorised then you can 'deauthorise all' (which you can only do once every 12 months) and you can then reauthorise the computers that you still have and need (deauthorising a computer doesn't remove any content from it).

Brand new hard drive failed - is it me?!

Hello (Kate HS's other half here)
I recently had to replace the HD on our iMac (the original one failed more or less on it's second birthday)
I fitted a 250gb Hitachi drive about a month ago, restored data from backups and everything seemed great, until tonight...
I was watching TV via Eye TV when the computer froze - and when i forced shut down and restarted I was greeted by a blinking question mark. Booted from Disk First Aid and it couldn't see the HD. Hardware test shows " 2STF/1/4 " error.
Could it be that something other than HD could be causing this - or some other fault is destroying hard drives? (first time i had warning noises and regular crashes for a few days, this time there was nothing - instant death)
Could I have done something wrong when fitting it?
Or what are the odds of having 2 hard drives fail in the space of a month..?
Hope you can help.
iMac G5 20" 1.8Ghz Mac OS X (10.3.9)

To Apple Discussions!
Since your HD is only a month old it should still be under warranty. I would contact the manufacturer and/or get a new one.
In case it's not the HD, see your computer comes under the following program since you have an 20" G5 iMac. Hopefully, it's a Rev B:
The 20-inch iMac G5 Repair Extension Program for Power Supply Issues (Rev B)
**WARNING: DUE TO SECURITY REASONS, PLEASE DO NOT POST YOUR COMPUTER'S SERIAL NUMBER ON THESE MESSAGE BOARDS.**

My hard drive failed and I can't afford the professional data recovery. Do I have any other options?

I have a 13" Early 2011 Macbook Pro. Last week the hard drive failed (for the second time), and when I took it to the Apple Store I was told it would cost $177 to replace the hard drive and the cables. I intend on going through with this and getting it fixed, however the man I talked to said I should hold on to it a little longer before giving it to them for repair in case I want to recover my data. When I researched how to recover the data, my answers mostly consisted of taking it to a professional to do so. I found a local authorized service provider who said they could do so, however I was told it would cost at least $400 to recover my data (possibly more depending on how much data there is to recover).
I can afford to pay $177 to fix the hard drive. I cannot, however, afford to pay an additional $400+ to get all of my data back. Yes I realize I should have backed my files up onto an external hard drive (I'm not the most computer-savvy person), but honestly, all I really need is my photos. When my hard drive was in the process of failing, I got a flash drive and put a lot of my files onto it so I would at least have some of them when I got my Macbook fixed. At this point, I can't even turn it on, so I am not able to go into iPhoto and get my pictures.
Is there any way I can do this myself? There is no way I can get this done professionally. I would love to be able to all of my data and files back, but if I can just get some that is better than nothing. Any help would be appreciated!

obesity wrote:
It was really empty. Clicked on, nothing.
But no prohibited signs, like these:
Get info on folder, zero kb. Just one user account on each mac.
I did navigate back several days prior to my Mac dying. Still nothing.
Sounds like it may have been excluded, or perhaps damaged.
Just for future reference, it's always a good idea to keep "secondary" backups. See #27 in Time Machine - Frequently Asked Questions for some suggestions.

Macbook Pro Hard Drives Failing

Hi all,
I've been having massing problems with my Macbook Pro 15" 2.53 Ghz laptop. I got one brand new with apple care in December of 2008. The hard drive was the standard 320 Gb @ 5400 RPM.
Within approximately two weeks of operation the computer failed (froze and after a hard shutdown wouldn't boot). It turned out the hard drive failed. Two weeks! So I took it back to Apple and they replaced the hard drive (took them one week so I lost a week of productivity).
One week after receiving the laptop back, the hard drive failed again! This time I believe the OS got corrupted somehow as the symptom was that it would not boot.
So back to Apple and they straight out replaced it with a new one. One week later, guess what? Failure. So back again and they replaced it.
I'm now on my 3rd laptop from Apple and this hard drive is failing. Luckily I was able to back everything up. I downloaded a utility called SMART Utility and it tells me 60 some sectors are bad on this disk.
Is anyone else having issues like this? Its absolutely ridiculous. Currently the computer is working despite the failed sectors and horrible sounds coming from the hard drive but I expect failure soon. I'll be taking this back to Apple and showing them the results of the SMART Utility, but I'm at the end of the rope here.
I've owned multiple Macbook Pros before and absolutely loved them. But now I am so disillusioned by this... To Apple's credit they have had great customer service, but now I'm at the point where I need to be able to rely on my machine.
Has anyone heard anything?

I would second Michael's comment. While hard drives do fail, the rate at which yours are failing would appear to be well beyond the statistical average. I would generally think the next level would be a problem with the MacBook itself causing the failures, but from what I can tell from your comment is that they have replaced your MacBook twice (and you're on your third?). So that would seem to rule out a problem with the MacBook itself. You mentioned that you've had other MacBooks before and it doesn't sound like you've had problems with them... so I wouldn't expect that you're doing anything unusual that would cause the problem.
You're either had a remarkable run of bad luck, or there's something going on that's out of the ordinary causing these drives to fail. I would imagine that when stores get machines, they're likely shipped from batches that are manufactured at similar times. If they had a batch of faulty drives from the manufacturer, it's possible a single store could have gotten several of them. That would still not really explain why your initially replaced drive failed as it would likely have come from a totally different batch than what would have been used in manufacturing at the time your notebook was put together. I guess it's always possible that they might put in a drive that that wasn't new.

Hard drive failed. All content lost?

Hello,
I have a MacBook Pro that I purchased fall of 2012. Recently the hard drive failed and I was not smart enough to back the computer up before it failed. I am mostly concerned about the music that may be lost once I sync my phone to another computer. I have over 30 gigs of music - a lot of which includes old CD's that I no longer have. So, is all of my music (that I did not purchase from iTunes) really lost or is there something I can do? I have my entire music library on my phone and iPod classic.
Any help is appreciated...

Your i-device was not designed for unique storage of your media. It is not a backup device and media transfer was planned with you maintaining a master copy of your media on a computer which is itself independently backed up against loss. To use a device with a new computer you transfer the content from the old computer (or its backup) directly to the new computer, not the device to the new computer. Media syncing is one way, computer to device, updating the device content to the content on the computer, not updating or restoring content on a computer. The exception is iTunes Store purchases which can be transferred to a computer.
iTunes Store: Transferring purchases from your iOS device or iPod to a computer - http://support.apple.com/kb/HT1848 - only purchases from iTunes Store
For transferring other items from an i-device to a computer you will have to use third party commercial software. See this document by turingtest2: Recovering your iTunes library from your iPod or iOS device - https://discussions.apple.com/docs/DOC-3991
By the way, if you no longer have the CDs then you also relinquish your right to have any copies of the music from those CDs.

Hard Drive Failed Need Help!

Hey guys, heres my story. My hard drive failed last week (wouldnt go past white screen), took it to genius bar, they ran Disk Warrior and it seemed to fix it. As a precautionary measure I bought a 1tb external drive and backep up my system via time machine. Today my imac froze and I am having the same problem, wont boot past white screen. I am 2 months out of my warranty and need to know what is the easiest fastest and cheapest fix since I am a college student. Also are any of these options possible?
1) Install OS X as a clean system and use my external HD to load my system.
2) Buy another external HD and boot up from that?
3) Buy another internal HD and have someone install it (not sure how much this would cost though)
If anyone can help me out I would really appreciate it.

All 3 of those are possible however #1 and 2 are not favorable. I would suggest to first run a few tests to make sure that your hard drive is actually bad.
1) The first test like Larry suggested is to boot up to your Mac OS install disk, but do not go through the installation process. Instead go to the Utilities Menu at the top and open Disk Utility. If your drive does not show up in the left hand column then the drive is likely bad.
2) Insert the original iMac install disk like in step 1 but this time when you startup hold down the "d" key. This will load up the Apple Hardware Test. Run the Extended test. If it passes everything then this means your computer is ok just the hard drive is bad.
3) However if in step 1 Disk Utility does see the hard drive first try Repairing the Disk. If this fails you might try reformatting the drive and reinstalling Mac OS X as the problem could be an issue with the system software.
4) Which should actually be step 1 is to disconnect all of your external devices like hard drives and see if you still cannot boot. Keep everything disconnected during testing.
The problem is hard drive failures can be intermittent. One minute it works the next minute it doesn't even see a hard drive. Good luck though and let us know how it goes.
George

Hard drive failed, now I need to re-purchase iTune's library

My father's hard drive failed and now his iTune's library is gone. I have two questions.
1. How can I buy a list of songs from the iTune's music store? I want to avoid re-purchasing individual songs and albums; it will take forever.
2. Is there a valid way to recover the songs that are on his iPod nano? This is only a partrial solution if it can get done.
Thank you in advance for any insight.

If he still has the library on his Nano, hope is not lost. There are programs that will allow you to copy from the iPod. I've heard of Yamipod and iPodRip. You could Google those and give it a try. Not sure if they work on Nano, but I would think so.
Diane Wordsmith

Hard drive failed on original Macbook. No OSX discs came with it. Now what?

I had my hard drive fail on my original Macbook and I didn't get any OSX discs when it came from Apple all those years ago. So do I try and find Tiger, the original OS, or look to upgrade to Leopard? I can't find any answers on what really to do here and I need to get it up and running because it's the first week of school and I don't have a computer (thank goodness for my iphone).
I've looked on Amazon for OSX and found some Leopard. I have 2.0Ghz with 2GB RAM in my Macbook now and will be getting a new hard drive Friday. The Leopards on there run for about $275 new. I was hoping it wouldn't be that much, but I might now have any other options.

bentaulbee wrote:
I can do a clean install on a new hard drive with the Snow Leopard Upgrade version?
I did a bit of research and found out that you can not without a previous install of Leopard. I did, however, find that the Mac Box Set has a full install DVD AND contains iLife and iWork. It can be found [here|http://store.apple.com/us/product/MC209Z/A].

Hard drive failed? Options?

Out of warranty iBook G4. Lots of problems with this puppy. Latest is failure on startup -- flashing ? folder icon. Appears hard drive is not there. Sounds of sick frog/cricket from drive. Apple Hardware Test says:
Mass storage: Error detected
ERROR CODE 2STF/1/4: ERROR CODE
So I guess the choice is taking it to the Apple store 50 miles away to get a new hard drive. Any ballpark estimate of the repair cost?
Is there an alternative of replacing the disk myself (I've replaced drives in my Toshiba laptop and desktop before)? Any links to instructions would be appreciated. Thanks.
G4 iBook/G4 dual/iMac G3 Mac OS X (10.3.5)

Hi Dave,
Have you tried reinstalling your system software? Do you get any messages like ATA or anything next to that error? I don't know how much it will cost; only a Apple Certified Technician can tell you. I have seen people who's iBooks are 4 years old with no warranty get something replaced for free (except labor charge). The other thing is that, this may not even be a hard drive issue; it may be "covering" up a bigger problem.
If you don't want to bring it to your local Apple Store, you can find a guide on replacing your hard drive at iFixit.com; previously known as PBFixit. You can purchase drives, tools, etc from iFixit as well.
Jon
Mac Mini 1.42Ghz, iPod (All), Airport (Graphite & Express), G4 1.33Ghz iBook, G4 iMac 1Ghz, G3 500Mhz, iBook iMac 233Mhz, eMate, Power Mac 5400 LC, PowerBook 540c, Macintosh 128K, Apple //e, Apple //, and some more... Mac OS X (10.4.5) Moto Razr, iLife '06, SmartDisk 160Gb, Apple BT Mouse, Sight..

Hard Drive Failed - Is there a seperate warranty?

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