Hard Drive failure - various boot modes won't work, HELP!

Hello all,
First of all, sorry for the essay, but I didn't want to miss out on possible crucial details that could help!
A couple of weeks ago, my beloved 27" iMac had a hard drive failure. It won't boot, but instead goes to the grey 'no entry' sign when booting up. I tried holding Cmd + V on boot and this message repeated itself whilst failing to boot:
"rooting via boot-uuid from chosen/: D94DA2D5-DB38-3517-B05D-70A97AC6EE5B
Waiting on <dict ID="0"><key><IOProviderClass</key><string ID="1"> IOResorces</string><key>IOResourceMach</key><string ID= "2">boot-uuid-media</string></dict>
Got boot device = IOService:/AppleACPlatformExpert/PCI0@0/AppleACPIPCI/SATA@1F,2/AppleIntel5Serie sAHCI/PRT0@0/IOAHCIDiskDriver/IOAHCBlockStorageDevice/IOBLockStorageDriver/Hitac hi HDS722020ALA330 Media/IOGUIDPartitionScheme
BSD root: disk0s2, major 14, minor 2
jnl: unknown-dev: open: phys_blksz 4096 does not match journal header size 512, and journal is not empty!
hfs: late jnl init: failed to open/create the journal (retval 0)
cannot mount root, errno = 19"
I'm not sure how much of that is useful, but I thought I'd copy it all down anyway.
I googled error number = 19 and found articles on an invalid b-tree node and corrupt journals, leaving me to believe that because I recently deleted a Windows Vista partition and reformed the overall HD into a 2TB OSX volume, some windows data may have been left over and corrupted the journal?
So it fails to boot normaly, using Cmd V, and using the OSX install disk, as well as failing to boot from the DiskWarrior 4 DVD I purchased from my local Apple Reseller because I'd heard that it's very good at helping with issues such as what I think my HD is having. I tried Disk Utility whilst booting from the install disk, and tried to repair the drive, and each time I tried it said that invalid content was present in the journal but the disk repair had been successful.
Am I right in thinking that my data is on the drive, it's just that OSX won't register the drive's existence because of a corrupted journal? (the little I know of hard drives is shining brightly through at this point, I'm sure!)
I also tried to boot using target mode by connecting my iMac to a MacBook Pro also running Snow Leopard, but, whilst the iMac clearly went into target mode (bouncing firewire icon on screen), my HD never appeared on the desktop of the MacBook Pro, nor in Disk Utility.
Whilst I have AppleCare, I haven't tried taking it to a mac store yet because of two reasons; 1. The last time I did this I had HD failure on my old 2008 MBP and, whilst I told them to keep the data on it, the first thing they did was reformat the disk. Needless to say, it worked, but I lost all my valuable Data! The second reason is that it's bloody heavy, and I don't own a car!
Before people go on about the way I should have backed up my data, I did, and that's gone as well! D:
System Specs:
First generation of 27" iMacs
2.8Ghz Intel i7 quad core
2TB HD
ATi Radeon HD 4850 512mb VRAM
8GB DDR3 RAM
OS version: not the very latest snow leopard but the one before.
Thanks in advance, and once again sorry for the essay!
Westy

I'm not sure about the DW disk. Check that out at Alsoft's website. Apple doesn't provide data recovery services.
Apple has records of your iTunes purchases. However, the licensing for music only permits you to download it once. I'm surprised that you don't have backups.
If you get an external enclosure in which to put the drive then you might try accessing it from the MBP as an external drive. If you have an external drive you could try using recovery software:
General File Recovery
If you stop using the drive it's possible to recover deleted files that have not been overwritten by using recovery software such as Data Rescue II, File Salvage or TechTool Pro.  Each of the preceding come on bootable CDs to enable usage without risk of writing more data to the hard drive.  Two free alternatives are Disk Drill and TestDisk.  Look for them and demos at MacUpdate or CNET Downloads.
The longer the hard drive remains in use and data are written to it, the greater the risk your deleted files will be overwritten.
Also visit The XLab FAQs and read the FAQ on Data Recovery.
Beyond this you would need to send the drive off to a data recovery service which will be extremely expensive.

Similar Messages

  • I tried to clear my hard drive and now my computer won't work

    I cleared my hard drive and now my computer won't work

    Well, good to meet you. I hope that didn't offend you somehow. I just recognized the name and wondered if you were another fan of the book.
    Bob

  • I got a new hard drive and my recovery disk won't work

    I need help with my laptop satellite C650D model no. PSC0YC-02V026
    I had to change my hdd and my recovery disk won't work.
    When i run the disk i get an error saying that some files can't be read from file or disk.
    if i click on the ignore button, i get the same message with a different file.
    BOOT64.WIM
    BCD
    BOOT.SDI
    ETFSBOOT
    and at the end i get another error message:
    Restore Wizard: initrecarea.exe - Application Error
    The instruction 0x7656FF26 level refers to the address
    0x01D70000 memory. The required data was not placed
    memory because of an I / O 0xC000009C standard error.
    Error 09-0000-0000
    I even try with an windows 7 iso but when it start, i'm being  asked for the cd/dvd driver, i download the driver but that didn't work either.

    Satellite C650D-02V (PSC0YC-02V026) 
    When i run the disk i get an error saying that some files can't be read from file or disk..
    You can obtain new recovery discs for that Canadian model from Toshiba by calling 800-663-0378.
    -Jerry

  • Reformated Hard-Drive and now my nano won't work!

    I had a problem with my computer, so I reformated my hard drive and reinstalled Windows XP completely. I lost everything, including my 500 song files for iTunes.
    So starting over, I reinstalled iPod Updater and iTunes and I just finished putting all my cds back on iTunes - only 400 or so songs this time because I didn't back up all my music.
    I wanted to plug in my ipod and set it back to factory settings so I can refill it because I know it might think it is another computer (and I know you can't do that), but when I do, iPod Updater doesn't recgonize it.
    What's going on and how can I fix it?
    Dell Dimension 2400   Windows XP  

    UPDATE - My iPod's battery was WAAAY low and I turned it on real quick and plugged it in. On the screen it shows this weird charging thing, but I'm guessing its charging and iPod Updater recgonizes it but when I clicked RESTORE, it said cannot mount iPod.

  • Even with a new hard drive and fresh install, it won't boot

    Here's my story. On Wednesday last week, we had a power outage. (Yes, I had a surge protector. It didn't matter.) The next morning, when I turned my iMac on, it wouldn't boot. It got to the startup icon, but it just spun forever. I restarted and ran fsck, and it gave me a bunch of invalid sibling link errors. I used my Mac Mini to look at the hard drive in Target Disk mode and got the same result. I also tried using Disk Warrior, which hung a couple times before rebuilding the directory, but that didn't help. I took the iMac into the Apple Store, where a Genius checked it out, reset the PRAM, and then got a kernel panic. He told me I'd have to "erase and install," which I did (I had most of my important stuff backed up, but still lost some data, unfortunately.) I rebooted with the Apple install CD and reinstalled the OS. Then I rebooted into the clean install. The machine was extremely slow and took forever to get to the desktop. Then it hung with the spinning beach ball when I tried opening the Applications folder. A couple more pokes around the desktop eventually produced another kernel panic.
    Yesterday, we got the hard drive replaced. I just finished reinstallation the OS, and guess what? It still won't boot. I get the Apple icon after the start up chime, then we get a blue screen that's quickly replaced with a gray screen. Then a black screen, then a gray screen again. This repeats forever with an occasional spinning beach ball until I restart.
    I should note that I can boot into single-user mode and run fsck, and it reports no problems. I'm running DiskWarrior now for lack of any other ideas, and while it booted into the CD, it took forever to do so. I'm completely out of ideas, so other than throwing this machine in the trash and buying a new one, is there anything else I can try to diagnose the problem? Please note I was able to boot into a CD and reinstall the OS twice so far, so it still seems to be functioning to some extent.
    Any ideas?

    Did you format the new drive, if not it has to be formatted to Mac OS Extended (Journaled) before the OS can be installed. Here is a simple how-to guide:
    http://howto.wired.com/wiki/Format_Your_Mac_Hard_Drive

  • So lately I decided I was tired of Tiger, and decided I would upgrade to Leopard.  Well I made the mistake of erasing the hard drive before I made sure it would work. Well now like the installer was before it failed. And now when I boot it just won't work

    So lately I decided I was tired of Tiger, and decided I would upgrade to Leopard.  Well I made the mistake of erasing the hard drive before I made sure it would work. Well now like the installer was before it failed. And now when I boot I get the normal finder/question mark flashing folder. I also found a power Mac g4 that needs a new operating system. It's running 9.2. It's going to my grandma as a gift. I really need help.

    I think you'll need to find a Retail 10.5 Disc.
    Leopard requirements/10.5.x...
        *  Mac computer with an Intel, PowerPC G5, or PowerPC G4 (867MHz or faster) processor
    minimum system requirements
        * 512MB of memory (I say 1.5GB for PPC at least, 2-3GB minimum for IntelMacs)
        * DVD drive for installation
        * 9GB of available disk space (I say 30GB at least)
    Classic/OS9 Apps no longer supported.
    Trouble is Apple no longer sells it, check eBay & such for the Retail version, not the Gray Discs...
    http://www.ebay.com/sch/i.html?_nkw=mac+os+x+leopard+retail+10.5
    There are workarounds if the 867MHz CPU is the only hangup...
    http://sourceforge.net/projects/leopardassist/
    http://lowendmac.com/osx/leopard/unsupported.html
    List of Applications Not Compatible with Leopard...
    http://guides.macrumors.com/List:Applications_Not_Compatible_with_Leopard

  • Data Recovery After Hard Drive Failure!

    Ok, basically, I've got a 2 1/2 year old iBook G4 with a bombed hard drive, and unfortunately, the last time I backed up was around 3 months ago. Here's what happened right before the crash: some applications like Widgets and Safari were acting fluky, and it wouldn't let me open Word documents, so I restarted, because I thought it might have something to do with the fact that i had downloaded the new version of itunes not that long ago and hadn't restarted since. well, when i restarted, the gray screen with the wheel and the apple symbol went on for a really long time, and then the blue screen came up with the cursor, but nothing else happened, and the blue screen just stayed there. as far as i know, the hard drive wasn't making any unusual noises, just the usual occasional soft sounds that my hard drive has always made (there are usual sounds, right?) a piece of information that might be useful is that the hard drive was almost full (it only had about 5 GB left, which i understand is how much you should leave) could this have caused the failure maybe? anyway, i tried using the hard drive as a target and tried getting another computer to recognize it and pull the files off, but that didn't work. so, i brought it into the apple store, and they got it to boot up but using some external hard drive, i think. they tried disk utility, but that didn't see my hard drive. then the tried disk warrior, and that saw it and repaired it or something, but then it couldn't get the drive to mount. so, i'm assuming that because disk warrior didn't work and couldn't get it to mount, then other software like data rescue, etc... won't either. like all computer users, i've got some REALLY REALLY important data on there, and all the data recovery places i've gotten quotes from are pretty pricey. if the drive doesn't require physical data recovery, only non-physical, as i hope, the cheapest is still $350. even so, the person on the phone there didn't seem to know nearly as much as the people at the more pricier places. so, are there any other options besides expensive data recovery? i read something about using dd - a unix thing, but i don't know the first thing about it (http://www.macosxhints.com/article.php?story=20050302225659382) so i'm not sure i want to risk messing it up even more. and, if worse comes to worst, then i'll use a data recovery place... but can anyone tell me if they've used any of the data recovery companies below, and which ones are good?
    (first three do evaluation for free, and then you decide if you want to continue based on more accurate price idea)
    MacintoshDataRecovery.com
    $500 non physical
    $1100-1600 physical
    Heroic Efforts
    http://www.heroicdata.com/data_recovery
    $350 non physical
    ships to another (very expensive) place if physical
    ACS Data Recovery
    http://www.acsdata.com/index.htm
    $600-700 non physical
    DriveSavers.com
    (recommended by Apple, probably the best, but the most steep, too)
    could cost anywhere from $500-$2700 and $200 evaluation fee even if data is unrecoverable
    Since this is our fourth hard drive failure in four different iBooks in 2 1/2 years, i am starting to become seriously disillusioned about the quality of the hardware Apple uses...not that i would ever get a dell or anything, but still....
    THANK YOU in advance for any tips you might be able to offer, and also for reading this extremely long post!
    katie
    iBook G4   Mac OS X (10.4.3)  
    iBook G4   Mac OS X (10.4.3)  

    I have read good reports concerning Data Rescue although I have not used it myself.
    Once you get your data back, focus on a regular (even daily) backup routine, because as you know only so well, the question is not if a drive will fail, it's when.
    My condolences, by the way.

  • IMac Drive Failures and Boot Camp - large install experience and question

    We have a large 24" iMac install, purchased in August of '08, 49 machines spread across 6 offices. All run Windows Vista in Boot Camp as their primary (and mostly sole) operating mode - I will be happy to explain why after we get this cleared up, but that is not the point of this question.
    We have had 11 hard drive failures, a rate of over 22% in one year. No machine has failed twice. The equipment was purchased in different groups so a bad lot is unlikely. I am aware that there is an HD failure issue with the iMac's but this seems to be extreme. Personally I've been building apples and pc's since my first apple kit, have a mac plus in a box somewhere, and am fond of these machines (as is the staff) but I've never seen a failure rate like this.
    It has been suggested that it is the use of Boot Camp that is causing these failures. While I have seen viruses over the years that can lead to hardware failure I've never seen validated (or even simply non-malignant) software have the same effect.
    Any thoughts on this? Could BC be the cause? Is this failure rate unusual? Have folks heard of similar cases? Thanks.

    no one has any thoughts on this?

  • Trying to restore my Mac OS  after a hard drive failure and my password is no longer recognized, however I can log in by double clicking on the Lion Icon? How can I reset my password

    I am trying to restore my Mac OS after a hard drive failure and my password is no longer recognized, however I can log in by double clicking on the Lion Icon? How can I reset my password

    First, make sure caps lock is not on.
    Another reason why your password might not be recognized is that the keyboard layout (input source) has been switched without your realizing it. At the login screen, you can cycle through the available layouts by pressing the key combinationcommand-space or command-option-space. See this support article.
    If the user account is associated with an Apple ID, and you know the Apple ID password, then maybe the Apple ID can be used to reset your user account password.
    Otherwise*, boot into Recovery mode. When the OS X Utilities screen appears, select
    Utilities ▹ Terminal
    from the menu bar. In the window that opens, type this:
    res
    Press the tab key. The partial command you typed will automatically be completed to this:
    resetpassword
    Press return. A Reset Password window opens. Close the Terminal window to get it out of the way.
    Select your boot volume ("Macintosh HD," unless you gave it a different name) if not already selected.
    Select your username from the menu labeled Select the user account if not already selected.
    Follow the prompts to reset the password. It's safest to choose a password that includes only the characters a-z, A-Z, and 0-9.
    Select
     ▹ Restart
    from the menu bar.
    You should now be able to log in with the new password, but your Keychain will be reset (empty.) If you've forgotten the Keychain password (which is ordinarily the same as your login password), there's no way to recover it.
    *Note: If you've activated FileVault, this procedure doesn't apply. Follow instead these instructions.

  • Hard drive failure - options for data recovery and AppleCare coverage

    I have been handed a relative's 12 month old MacBook Pro with a factory-installed 500GB hard drive which appears to have failed. When attempting to boot the MacBook I am met with the classic clicking and grating noise which I know is a tell-tale sign of hard drive failure. The drive will not boot and I am shown the question mark folder icon, indicating that the operating system cannot be found. Have booted into internet recovery mode, Disk Utility appears to have found no sign of the hard drive's existence and shows none of its partitions. I have attempted putting the MacBook into FW target-mode and mounting the disk from another laptop, but to no avail; while it will go into target mode the drive simply isn't visible. The SATA connection to the drive is definitely OK - I have tested with another 2.5 inch hard drive which showed up fine in Disk Utility and was bootable. Have run Apple Hardware Test/Diagnostics but this returned no errors. It seems like a pretty clear cut case of drive failure.
    I put this all to the relative whose laptop this is and asked them whether the MacBook had been dropped recently, explaining to them that this is one of the likeliest causes for such sudden failure. Sheepishly they admitted that they had indeed dropped it, although not from too great a distance and onto a carpeted floor. Apparently in the days immediately after the shock the hard drive continued to boot but the system was very slow and beset by spinning beech ball hangups. It is only in the last few days that the hard drive has become completely unbootable, and seemingly unreachable.
    I have two questions that I would be grateful for some help with.
    Firstly, is there any possibility of recovering data from this drive without going to a data recovery specialist? The user did have backups of most important data, but some recently imported photos were not backed up. Is it any use me trying any third-party data recovery software utilities, bearing in mind that I can't even mount the drive in target mode?
    Second, the MacBook is still covered by the extended AppleCare warranty for the next two years. Is it worth my relative's while making a Genius Bar appointment to see whether Apple would replace this drive for free, given that the damage was most likely user-inflicted? Is there any chance that this sudden failure could be unrelated to the drop the MacBook suffered the other day - perhaps just a result of the 'normal' failure rate? I am more than happy to exchange the drive for a new one myself and my relative is happy to pay for the new part (I was amazed at how cheap hard drives are now), but would we be better off trying an Apple Store? My prediction would be that while we might get lucky and have an obliging genius who agrees to swap the drive without asking too many questions, we could also have one who concludes the damage is not covered by the warranty and insists on charging for the new hard drive (at a mark-up I assume) and labour.
    Any thoughts about these two issues or the hard drive failure more generally are very welcome. Thanks.

    1, Data recovery software is your only alternative if there is no backup. It may or may not be able to revoker anything from that hard drive. If it does then the only other choice is to go to a data recovery service. If have to go that route expect to pay for it, like $$$$.
    2, Yes. They will at least tell him what the problem is and the cost if any to fix. There is a good chance they will fix it for nothing and only charge for data recovery if they can do it.

  • Experiencing strange performance issues after a hard drive failure - Help!

    I bought my mid-2012 i5 Macbook Pro in December of 2012. I realized when shopping for computers that I wanted an SSD installed, but that it would be a lot cheaper if I bought the SSD and installed it rather than customizing it in the Apple Store. So I bought a nice Samsung 128GB SSD (820 or 840 - can't remember which) and did the installation. I went ahead and installed two 4GB sticks of RAM while I was at it. Everything was just dandy: my boot time was just under 9 seconds, and all of my data-heavy apps booted in no-time at all. Then all **** broke loose.
    About two weeks ago, I opened my computer and I got the dreaded "? File Folder" notification with a gray screen. I immediately thought hard drive failure. No matter how many times I tried to boot, the computer just would not talk to the SSD anymore. I used Internet Recovery to get into my Disk Utility, and the entire partition was gone. I assumed the worst but wanted to be sure - I bought a hard drive enclosure and hooked the SSD up to an older Macbook, and lo and behold: it worked perfectly. I was not only able to recover data, but I could write data to the drive. Nothing appeared wrong with the drive when I plugged it into the old Macbook, but my newer Macbook still would not recognize it. Even my fiance's Windows 7 PC recognized the drive as "?" (since it was formatted for Mac, but hey - it recognized that it existed!).
    I decided to re-install the original HDD that came with the 2012 Macbook Pro (the one I removed in favor of the SSD). I was able to re-install the OS and I can boot up at will, but everything is different. The performance issues are extremely noticeable. I can't have more than two programs running at one time without the spinning wheel of death appearing. My boot time went from 9 seconds to 2 minutes. I know that SSDs increase performance, so there is some slight performance downgrade to be expected since I am using a mechanical drive now -- but these are not normal issues. Sometimes I can't even type a web address into Safari without the wheel appearing. iTunes, and specifically the App Store, take minutes to open - and I have no media is on iTunes.
    Here's the thing: I have tried just about anything to fix this problem that Google can pull up. I've verified the HDD, I've booted into Safe Mode, reset RAM and cache, run benchmarks and other performance tests, entered all sorts of weird language into Command Prompt, and studied Activity Monitor - I can't find a single red flag that would indicate anything being wrong. It appears to be a perfectly functioning, updated computer.
    I'm thinking a piece of hardware failed that triggered the error with the SSD. I'm not really sure though since all of my performance tests indicate perfectly functioning hardware. I'm a little afraid to take it to the Apple store because I know they'll tell me it's my fault for opening the computer and replacing the hard drive in the first place.
    Any ideas? At this point anything to salvage this computer would be helpful.

    Spin Cycle,
    were those other computers which were able to recognize your SSD in its external enclosure also Macs? Do you know if your SSD has its most recent firmware revision installed? (If it doesn’t, its installer can be downloaded from the Samsung SSD firmware page for burning onto a bootable DVD.) I haven’t used the 830 myself, so I don’t know what its reputation is with Macs. I have an 840 PRO in my MacBook Pro, which has been trouble-free for me, but my understanding is that the 840 EVO has had trouble with Macs in its earlier firmware revisions — so I’m wondering if the 830 has a known track record with Macs, good or bad.

  • Having hard drive failure every year

    Trying to find out why the hard drives on our computer HP TouchSmart 310-1124F keeps failing.  Purchased this computer new in 2011, in February of 2012 the hard drive failed, message was "Hard desk failure is imminent have it replaced" so I did.  Now in 2013 I'm getting another message " we strongly recommend that you back up your computer to avoid potential data loss ... contact your computer manufacturer to determine if the disk with errors needs to be repaired or replaced."  The computer is attached to a good battery backup, it's not used for extended Internet work, No new programs have been downloaded, it is not used to download or upload information and although it's not our main computer it is used daily.  What is going on, is anyone having same issues.  I feel the computer itself is a lemon.  This will be the 3rd hard drive in 2 years on this machine!  By- the- way I did contact the Tech. department telling them the error message but was only told this computer was "not in warranty now" and that ... "you'll need to purchase a new hard drive"  No offer or indication as to a possible repair could be done. Yeah that dosen't make me feel that great about this product.  I just want to find out why the hard drives installed on this machine only last one (1) year! Any advise would be appreciated, thank you.

    WRI-Jupiter,
    Your computer may not / most likely doesn't have anything to do with the hard drive failures you have experienced. Drive manufacturers have been reducing the warranty period on drives for years. Also, as drive density has gone up, it appears that quality control has gone down.
    Was the first drive replaced under warranty by HP or did you do it yourself??? Have you kept the computer free of "dust bunnies"??? What is the average temperature where you live???
    By the way, the "we strongly recommend that you back up your computer to avoid potential data loss ... contact your computer manufacturer to determine if the disk with errors needs to be repaired or replaced" message was primarily just for your information. Because the warranty has expired, HP will no longer repair the machine without you incurring additional costs.
    Your best bet is to;
    1)  Follow the advice of the message above and back-up any and all data you wish to save before the computer encounters a major hard drive issue.
    2)  Run the hard drive diagnostics from the boot menu or DOWNLOAD and run the HP Vision Hardware Diagnostics CD Image.
    3)  Also consider downloading and running the hard drive manufacturuer's diagnostics routine and see if it generates an error code. If the drive is still under warranty and you receive an error code, contact the manufacturer for an RMA.
    4)  When replacing the drive make sure to blow all the dust out of the computer and continue this practice about every three months.
    Please send KUDOs
    Frank
    {------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
    Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
    This is a user supported forum. I am a volunteer and I don't work for HP.
    HP 15t-j100 (on loan from HP)
    HP 13 Split x2 (on loan from HP)
    HP Slate8 Pro (on loan from HP)
    HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
    HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
    HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
    HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
    HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

  • Envy 14 - Hard Drive failure imminent

    I have an Envy 14-1110NR laptop and am getting a Hard Drive failure imminent message every time I boot up.  Having run the HP diagnostics, the hard drive check fails so I'm guessing I have to replace it.
    The hard drive is a Samsung HM640JJ which has gone obsolete.  Does anyone know what I need to do...?
    Thanks so much...
    This question was solved.
    View Solution.

    Hi,
    The error message would indicate that the Hard Drive is failing and needs to be replaced.
    If your notebook is still under warranty, contact HP and arrange to have the drive replaced - you can check your warranty status Here.
    If you live in the US, contact HP Here.
    If you are in another part of the world, start Here.
    If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know.
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

  • Multiple Hard Drive Failures

    I purchased a MacBook Pro just before last Christmas and in late January or early February the hard drive failed and had to be replaced. I was told then that it was a fluke and not to worry about it that the chances of it happening again were very slim. Well, yesterday it happened once again.
    That is now 2 hard drive failures within 4 months of each other, and within 6 months of being purchased new. This is simply unacceptable for a computer that costs nearly $3,000 with an extended warranty.
    Until Macintosh figures out this problem, I would advise everyone to stay away from the MacBook Pro. From what I was told by the "Genius" at the Apple Store yesterday when I was having the hard drive replaced once again, "Apple knows about this problem". Well, they may know about it, but apparently they are not doing anything about it because the problem still exists.
    I guess they assume its cheaper to just keep replacing hard drives every 2 or 3 months than to fix the problem and have a satisfied customer.
    WARNING - Do not buy the MacBook Pro unless you do not mind spending several days reloading your software and files onto a new hard drive every 2 or 3 months.

    Even with a backup, that does not reinstall all of the software onto the new hard drive, only the personal files and data. I have over $15,000 worth of software that I have to painstakingly reinstall each time this happens.
    You are mistaken. If you've backed up by cloning the entire hard drive, everything on it is backed up and can simply be cloned onto a new hard drive. Nothing at all needs to be reinstalled from any other source. If you clone to a portable hard drive, you can take it with you on location. If your primary drive fails there, you'll be able to boot to your portable drive exactly as if it were the internal drive, and keep right on working without missing a beat. A 250GB Seagate FreeAgent To Go portable USB2 drive containing a clone of my MBP's internal drive goes everywhere I go, and is ready to step into the place of my internal drive in moments if ever it should go pear-shaped.
    Believe me, I am not making this up, and there is no Catch-22. This is what cloning software is for, and it works beautifully. You may have good uses for other kinds of backups too, but a bootable clone of your primary internal hard drive would be invaluable to you as an additional protection against lost time and work in the field.
    http://www.bombich.com/software/ccc.html
    http://www.shirt-pocket.com/SuperDuper/SuperDuperDescription.html
    I've used both, and I prefer SuperDuper. It's simplicity itself to use, and costs under $30. Carbon Copy Cloner is free, offers more selective-copying options, and in the versions I've used, it presented more inscrutable messages that I didn't know how to interpret, leaving me wondering what had and hadn't happened. I'm told those rough edges have been polished off in recent versions, but I haven't tried them. SuperDuper works very, very well for me and never leaves me puzzled.

  • Macbook Pro 2011 extremely slow wondering if hard drive failure

    Hello, I want to start off by saying I'm not a huge computer guru, so that is why I'm coming here first. My Macbook Pro worked very well for a year, and then it has slowed down drastically. I've always been a windows user so mac is kind of foreign to me, but I'm trying to learn.
    Some problems I've encountered are 1. Extremely slow running whether internet related, or just an application. I have checked the activity monitor and nothing is hogging up my memory. 2. Spinning wait cursor (rainbow circle) when I try to do ANYTHING. It takes minutes to start computer once it makes it to home screen. The circle just spins for a few minutes. Even just web surfing it's there. 3. Battery drains from 100% to less than 20% in 30 minutes, which again is annoying. 4. When battery drains the fan turns on and seems to drain battery even faster. 5. I get a lot of random errors forcing shut down of programs. I have ignored this problem for two years by not using my laptop or using it very minimally, but I am going to be needing a laptop again for school and not just my iPad and phone so I was planning on taking my macbook to genius bar, but wanted to check here first since Apple is an hour away. Plus I want to be able to use the piece of equipment that I spent a decent chunk of change on. I used time machine to back up everything today. I know its not a space issue as I have 300+ free GB on hard drive. I have tried to read through similar posts, but its overwhelming so I came here to post my own question.
    I ran disc utility and there were some errors, which were able to be corrected after a couple tries. Computer still slow though when trying to do anything and running rainbow circle.
    In recovery mode I reinstalled OSX
    I was finally able to install updates after completing the above that were not able to be installed before.
    I ran etre check, this is the report that came up:
    Problem description:
    Extremely slow computer, possible hard drive failure
    EtreCheck version: 2.0.11 (98)
    Report generated November 3, 2014 9:25:29 PM EST
    Hardware Information: ℹ️
      MacBook Pro (13-inch, Late 2011) (Verified)
      MacBook Pro - model: MacBookPro8,1
      1 2.4 GHz Intel Core i5 CPU: 2-core
      4 GB RAM
      BANK 0/DIMM0
      2 GB DDR3 1333 MHz ok
      BANK 1/DIMM0
      2 GB DDR3 1333 MHz ok
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      Intel HD Graphics 3000 - VRAM: 384 MB
      Color LCD 1280 x 800
    System Software: ℹ️
      Mac OS X 10.7.5 (11G63) - Uptime: 0:6:50
    Disk Information: ℹ️
      Hitachi HTS547550A9E384 disk0 : (500.11 GB)
      S.M.A.R.T. Status: Verified
      disk0s1 (disk0s1) <not mounted> : 210 MB
      Macintosh HD (disk0s2) /  [Startup]: 499.25 GB (357.49 GB free)
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
      OPTIARC DVD RW AD-5970H 
    USB Information: ℹ️
      Apple Inc. BRCM2070 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Inc. FaceTime HD Camera (Built-in)
      Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
      Apple, Inc. MacBook Pro
    Kernel Extensions: ℹ️
      /System/Library/Extensions
      [not loaded] com.Logitech.Unifying.HID Driver (1.2.0 - SDK 10.0) Support
      /Users/[redacted]/Downloads/LCC Installer.app
      [not loaded] com.Logitech.Control Center.HID Driver (3.5.1 - SDK 10.0) Support
    Startup Items: ℹ️
      HP IO: Path: /Library/StartupItems/HP IO
      Startup items are obsolete and will not work in future versions of OS X
    Problem System Launch Agents: ℹ️
      [failed] com.apple.coreservices.appleid.authentication.plist
    Launch Agents: ℹ️
      [not loaded] com.adobe.AAM.Updater-1.0.plist Support
      [loaded] com.adobe.CS5ServiceManager.plist Support
      [running] com.Logitech.Control Center.Daemon.plist Support
      [invalid?] com.luthresearch.savvyconnectmenu.plist Support
      [loaded] com.oracle.java.Java-Updater.plist Support
    Launch Daemons: ℹ️
      [loaded] com.adobe.fpsaud.plist Support
      [invalid?] com.adobe.SwitchBoard.plist Support
      [invalid?] com.luthresearch.scservice.plist Support
      [loaded] com.oracle.java.Helper-Tool.plist Support
    User Launch Agents: ℹ️
      [loaded] com.adobe.AAM.Updater-1.0.plist Support
      [failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
      [loaded] com.google.keystone.agent.plist Support
    User Login Items: ℹ️
      iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
      Dropbox Application (/Applications/Dropbox.app)
      SavvyConnect UNKNOWN (missing value)
      Google Chrome Application (/Applications/Google Chrome.app)
      HP Scheduler Application (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)
    Internet Plug-ins: ℹ️
      Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
      FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
      Flash Player: Version: 15.0.0.152 - SDK 10.6 Mismatch! Adobe recommends 15.0.0.189
      QuickTime Plugin: Version: 7.7.1
      JavaAppletPlugin: Version: Java 7 Update 67 Check version
    3rd Party Preference Panes: ℹ️
      Flash Player  Support
      Growl  Support
      Java  Support
      Logitech Control Center  Support
    Time Machine: ℹ️
      Time Machine not configured!
    Top Processes by CPU: ℹ️
          11% Safari
          3% WindowServer
          0% fontd
          0% Google Chrome
          0% ps
    Top Processes by Memory: ℹ️
      245 MB WebProcess
      206 MB System Preferences
      168 MB Safari
      99 MB mds
      82 MB Google Chrome
    Virtual Memory Information: ℹ️
      1.37 GB Free RAM
      1.57 GB Active RAM
      318 MB Inactive RAM
      1.03 GB Wired RAM
      436 MB Page-ins
      0 B Page-outs
    Basically I'm wondering if anything sticks out in this report. I was thinking it could be a possible hard drive failure. I know my computer has been dropped on the floor at least a few times. Thoughts are appreciated. Thank you for your patience.

    Eab, I feel your pain! I am replying simply to share my similar ongoing experience with my early 2011 17 inch MacBook Pro, running Mavericks with seeming ample hard drive space, [applications requiring less than 100GB, about 200GB data (total drive space of 500GB)] & 4GB RAM. (Disclaimer: I am not a wise or computer-savvy mac guru - simply a fellow traveler who has had a very similar set of problems - apps taking forever to load, rapid battery depletion & super overheated MacBook.  While I am a Genius Bar groupie, getting to the Apple store is, for me, akin to an antarctic polar expedition (i.e. problematic). Having spent endless hours struggling with a similar issue, I offer you a synopsis of my struggle/experience.
    STEPS TO DATE:
    1.Installed several memory utility programs (Daisy Disk &  MacCleanse) system
    maintenance program to regularly and thoroughly empty application caches (Adobe apps & internet browsers being tremendous hogs), identify and remove language elements and other redundant space hogs, etc.   Result: Small, but real improvement when I forced myself to perform a "scan and delete" session every second major computer run (typically about 6-8 hours in length). However, this did nothing to help the problems regularly detected when I run the Disk Utility which almost invariably demonstrates disk permissions that need to be repaired and, with increasing frequency, has demonstrated actual disk errors that require restarting and walking through a disk repair protocol. I did bring it to the Genius Bar where they kindly reinstalled Mavericks which they could do in about an hour versus the several hours that doing this at home requires.  This did identify that my RAM was, on fact, a limitation on the speed at which I could run certain apps.
    2. My next move was to install an additional 4GB of RAM. I bought the new RAM on eBay for about $90 because, with 3 kids equipped with MacBooks & iPhones, I simply couldn't afford the official Apple RAM. I even installed it myself, with the help of a YouTube video. Result: Giant improvement in speed (starting up or switching apps. If I had realized how simple it turned out to be, I would have done it well over a year ago. Some minor improvement in the overheating problem, but persistent problems with disk permissions continually requiring repair and periodic disk repairs (using Disk Utility) required.
    PLANNED FINAL INTERVENTION:
    3. I am purchasing and installing a solid state drive (ssd) and simply chucking the original hard drive, after considerable discussion with my savvier mac friends. It has become clear to me that, sadly, every hard drive has a finite life affected by a variety of factors. I am, in fact, hard on my equipment - running multiple graphic apps simultaneously, transferring massive GBs of data between my laptop, time capsule and an array of hard drives. I will let you know how it goes, but can share that the decision to get a solid state drive followed many conversations with multiple Mac guru-types (in the hope of saving you similar painful tribulations). The cost varies according to the size of the drive, but $400-$500 would buy a reasonable starting size. I am waiting for Black Friday sales, myself. Amazon (where I will likely purchase the ssd) is already offering a number of pre-Black Friday deals.  While I don't really feel like putting out that amount of cash, I reassure myself that a new drive will almost certainly solve the disk errors (with a solid state one offering more durability) & will help me prolong the life of my MacBook Pro by a couple of years hopefully. It beats buying a new Apple MacBook only three and a half years after investing close to $3k for this one!
    I am certain that more experienced forum users could point you to software that could help defragment your drive or may be able to offer other solutions. I've simply had enough of struggling with burning thighs and head-banging behavior triggered by slow performance. I hope this is helpful to you in some small way.  The war is not yet over, but I'm feeling good about the battle plan!

Maybe you are looking for

  • Rotated photos--fine in preview, wrong in iphoto

    Hi, I've looked through help for this, and can't find anyone with the same problem. Can anyone help? I imported about 500 photos from my Canon S1 using Image Capture, erased the card, and then found that the camera hadn't auto-rotated the photos (the

  • I keep getting an error message to reinstall in applications

    I just downloaded the PS,AI suite. I was able to open it the first time I went into applications and set to my tool bar menu. But I think I moved it and now Im getting an errr that asked me to reinstall. I don't see a reinstall?? So, I uninstailled P

  • Client Preview in After Effects

    I'm running After Effects ver.8 (CS3) on a nearly new 2.93 GHz Quad-Core Intel Xeon Mac with 6GB RAM. I'm using an AJA ioHD for output to my broadcast monitors. I'm primarily a Final Cut Pro/Avid editor and am back on a rather large AE project after

  • Too many reciepients Error

    Hi, I want to send email to all my subscribers whose emai ids are stored in database. I am SUCCESSFUL in sending the emails from JAVA program to some 10 reciepients at a time. But I have to send the message to around 1000 or more people at a time. I

  • Where are the instructions for 10.0.2? I am lost

    Where are the instructions for the new Garageband10.0.2 version? I am lost & frustrated.