Hard Drive Short DST Check: Software Error

Hard Drive Short DST Check: Software Error appears while performing Hardrive Test in HP ENVY Sleekbook 6-1090ee. Please advice on how to resolve this error

Same issue here. Only I've tride a brand new hard drive and get the same results. Within seconds of power on, it shuts off hard. Sometimes the backlight comes on and it gets to the HP logo, then bam - out go the lights!  I can go into the BIOS and stay there a long time. I run all the diags and make changes. Once, it actually stayed on and booted up. I downloaded the latest BIOS update, flashed it, and rebooted. It didn't help. Also, tried to boot to a bootable Windows 8 thumb drive. Same results, shuts down after 3 seconds. Tried many times to boot to external USB CD/DVD drive,  never succeeded.  The only error any diag reported was Hard Drive Optimized DST Check: Software Error. The fan spins at almost top speed but not immediately; it takes about two seconds after power on for it to start. I don't know, but that seems to be a clue. The only time I had a successful boot, the fan didn't engage at top speed, but a few notches slower.

Similar Messages

  • Hard drive short dst check failed

    First of ask On starting the system, it was taking much longer time than usual.. Then after logging in it showed only a blank black screen with white mouse pointer.. had to force shut down (shut down also took longer time).. on starting went to safe mode and ran extensive system check.. HARD DRIVE SMART CHECK PASSED but HARD DRIVE SHORT DST CHECK FAILED...I have the recovery discs and the notebook is under warranty.. Please suggest the best possible solution..

    Well if it is under warranty I would call HP in your country and tell them the failure code. I cannot promise anything as I do not work for HP but as I understand it they will send you a replacement hard drive. They may charge your credit card and then refund when you send the old one back to them. Just run the recovery disks on the new one. If you can still boot to Windows do a Windows Backup to thumb or other external drive so you can save your documents, music, etc before you replace the drive and then just restore the files to the new drive. 

  • Notebook caught in infinite loop, then gives a Hard Drive Short DST check error in Bios

    My laptop shut off unexpectedly last week. It got caught in an infinite loop when trying to restart. I was able to access bios and run a system check. I received Failure ID Q0821A-7017lt-xd7wwk-60xx03. I cannot get the computer to start. Please advise.

    1. This is a hardware issue and the Hard Drive is faulty
    2. You cannot recover this failure ID unless you replace the Hard drive
    Detailed Explanation:
    Whenever you get a message stating that the Short DST Check error with 24 Digit Failure ID "Q0821A-7017LT-XD7WWK-60XX03" that indicates that the Hard Disk Drive requires a replacement to resolve the issue
    Could be due to Application or driver conflicts, virus issues, file corruptions due to incompatible applications, improper shutdowns, update failures due to conflicts, sudden power surges, if notebook is dropped etc..
    HP will provide a replacement Hard Disk Drive if the Notebook warranty is Active, If not you need buy a SATA Hard Disk Drive from a retail shop nearby
    Please make sure you are getting at least equal capacity as the original one in order to use Recovery Disks. If you need you can buy a larger, but not smaller capacity Hard Disk Drive. For example if you have a 500GB Hard Disk Drive you can upgrade it to 750GB Hard Disk Drive but not 320GB Hard Disk Drive
    Please try the below shown troubleshooting steps once:
    Step 01. Remove the battery and unplug the AC/Power Adapter
    Step 02. Press and hold the Power button for more than 30 Seconds
    Step 03. Plug in the AC/Power Adapter (leave the Battery out for now)
    Step 04. Press the Power button and check if the Unit works normal
    If the above mentioned steps does not help, then you can try reseating the Hard Drive on your Notebook
    If the issue persists again please Contact HP if your HP Notebook is under warranty, HP would replace the Hard Disk Drive and provide you a Recovery media to restore factory operating system after replacement (if you've not yet created Recovery Discs/USB Media)
    Note: Back up all the personal data to an external drive if it's possible. Otherwise you could connect the failed HDD via SATA to USB adapter with another PC or same PC after replacement of HDD & re-installation of OS and try copying /recovering the files.
    Please click on the link In order to Identify, Prevent, Diagnose & Recover from Drive Failures on HP Notebook Hard Drives & Solid State Drives :
    http://h10032.www1.hp.com/ctg/Manual/c02876562.pdf
    Please check your notebook warranty to verify the status and order a new Hard Disk Drive
    Hope this helps, for any further queries reply to the post and feel free to join us again
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    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
    Thank You,
    K N R K
    Although I am an HP employee, I am speaking for myself and not for HP

  • Hard drive short DST failure

    hard drive short DST failure code PGFTHS-00079L-60R303 DO i NEED TO REPLACE HARD DRIVE?
    This question was solved.
    View Solution.

    Hi,
    Yes, the 24 character error code for the Disk Self Test ( DST) would indicate that the Hard Drive is failing and needs to be replaced.
    If you are is still under warranty, contact HP and arrange to have the drive replaced - you can check your warranty status Here.
    If you live in the US, contact HP Here.
    If you are in another part of the world, start Here.
    If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know.
    Regards,
    DP-K
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    Microsoft MVP - Windows Experience

  • Hard Drive Short DST Failute

    Windows 8 no longer loads. I honestly dontcremember if it's 64 bit Windows 8. I have tried the recovery CD that came from HP and changed the boot order. No luck. I am able to run system diagnostics. The tests show everything is running except:
    Hard Drive Long DST Check: Failed
    Failure ID: PLJESW-7187JJ-MFPV61-619E03
    Product ID: F9H22UA#ABA
    My laptop is out of warranty so I will replace the hard drive myself. Which hard drive is compatible and do you have a link to any instructions?
    Thanks

    scrammgrl wrote:
    Basically, are there two versions of the HP Pavilion 15 notebook?
    Hi,
    No. There are many versions of HP 15" laptops and few generations of HP Pavilion 15" laptops. You can find HP 15, HP Pavilion 15, HP Envy 15 ... each type/class has few generations.
    Regards.
    BH
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  • Hard drive Short DST and Long DST failure

    Black screen on start-up. Ran diagnostics and it failed the Short DST check with error code: 9GFF8M-0007MV-9VV6LI-60QT03. Failed the Long DST check with error code: 9GFF8M-0007MV-9VV6LI-618303. Is there any hope?

    Hi,
    Sadly to say: Most of the time the 24 char failure id indicates the HDD is failing and need to be replaced. Is it still under warranry ? If Yes, please call HP for a replacement.
    In the US:
        http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
    or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.
      http://welcome.hp.com/country/w1/en/contact_us.html
    Regards.

  • Hard drive Short DST test failed

    My laptop HP Envy 15 fails to load Windows. I ran diagnostics and got a error. The HP UEFI diagnostics for hard disk failed the Short DST test with failure code UC2DUW-7HH7HH-MFPV6K-60QH03. Does this mean I have to replace my hard drive? My laptop's product ID is G0T55AV and I have Win 8-64 installed on it.

    Hi there:
    Yes that means you've a failing/failed HDD. You've to replace with a new one.
    If you're under warranty, HP would send you replacement HDD.
    If you've not yet created Recovery USB/discs after you setup the laptop, you may order them from HP.
    Order recovery USB:
    http://support.hp.com/us-en/document/bph07143
    Contact HP:
    http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
    Check warranty:
    http://h10025.www1.hp.com/ewfrf/wc/weInput?cc=in&lc=en
    Your Hp Envy 15t-k000 CTO Notebook PC came with 1TB HDD if I'm not mistaken.
    If you're not under warranty, you can buy a new branded 2.5inch SATA internal laptop HDD . Get HDD of at least 1TB for recovery USB to work.
    This would help you in replacement, it's a bit of work to for that:
    http://support.hp.com/us-en/document/c04330942
    Regards
    Visruth
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  • Hard disk Short DST: Failed, HP Pavilion g6-2213so

    We own a notebook HP Pavillion g6-2213so, windows 8 and is about 5-6 months old still on waranty.
    Yesterday the screen just went blank, but i thought it wasprobably hibernating or something.
    Now when i try to boot it, the message it gives is wait automatic system recovery.
    But since it did this for to long i tried a system check using the start up test and this is what it showed me;
    Processor check : passed
    Memeory test: passed
    Hard disk smart checkassed
    Hard disk short DST check:failed
    Failure ID: GSJ88F-6GW6N0-MFPX1F-60XH03
    Product ID:C4M01EA#UUW
    Just to note, i mid may this laptop developed a hard disk problem and we have just recently recieved a new hard disk from The HP support team on our waranty, so this hard disk is barely a month old and this is happening, ineed your help HP.
    Thanks

    Try everything on this list first.
    If no success, then Contact HP.
     The hard disk is an item that can be replaced by the owner. The hard disk is covered under warranty and will be sent at no cost to you. 
    Locate your recovery disk set or usb recovery media so you will have it ready to use when the new hard disk arrives. You will need it to perform a factory image recovery that will return your notebook to the state it was in when delivered.
    If you did not create recovery media you will have to purchase a set from HP or an HP partner. 
    regards,
    erico
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  • Hard disk short dst failed

    hello! my system is hp pavillion-g6-2312ax and my system got hanged in between of my computing . as usual when it hangs i will wait for that to recover, but this time it took a long time so, i shut it down by pressing the shutdown forcely.
    when restarted it again it hanged after the hp logo goes..... and again restarted. but tis time it showed automatic repair .
    pls help me i tried going to hp hardware diagnostic but shows hard disk test  failure
    i detail the problem here...........AND MY SYSTEM IS STILL UNDER WARRANTY
    hp pavillion g6-2312ax
    operating system- windows 8
    HARD DISK SHORT DST TEST FAILURE
    SMART status has passed
    failure id IS (SHORT DST FAILURE)
    OLVBJO-6JW71R-MFPWWJ-60VE03
     FAILURE ID FOR SYSTEM TEST IS
    OLVBJ0-6JW71Q-MFPWWJ-61VE03
     PLEASE MAKE SURE WHAT IS THE PROLBLEM
    This question was solved.
    View Solution.

    Hi,
    The 24 character error code for the short Disk Self Test ( DST ) would indicate that the Hard Drive is failing and needs to be replaced.  This is also consistent with the 'freezing' issue you mention.
    As your notebook is still under warranty, contact HP and arrange to have the drive replaced - you can check your warranty status Here.
    If you live in the US, contact HP Here.
    If you are in another part of the world, start Here.
    Regards,
    DP-K
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    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

  • Hard Disk Short DST: FAILED Failure ID: MC05BK-6KP​7H9-MFPWW1​-60VN03

    Hard  Disk can't be read anymore.
    Failure ID: MC05BK-6KP7H9-MFPWW1-60VN03
    What does this ID exactly mean?
    I know so far that the hard disk has to be replaced. But as usual there is unsaved data to be rescued ...
    One year warranty by HP has expired but there still ist two years German "Gewährleistung"
    Some more informations:
    Error "3F1"
    HP PC Hardware Diagnostics UEFI 4.3.3.0
    HP Hard Disk Test
    Testing Drive: 1
    Hard Disk SMART Check: PASSED
    Hard Disk Short DST: FAILED
    Hard Disk Test: FAILED
    Failure ID: MC05BK-6KP7H9-MFPWW1-60VN03
    Product ID: D6Y76EA#ABD (HP Pavilion g7-2306sg Notebook)
    BIOS F.23 (12/27/2012) 
    HDD:
    Modell: ST500LM012 HN-M500MBB
    Firmware: 2AR10002
    MS Windows 8.1 (64-bit)

    Whenever the Hard Disk Short DST test fails with a 24 Digit Error Code "MC05BK-6KP7H9-MFPWW1-60VN03" that indicates that the Hard Disk Drive has failed and that requires a replacement to resolve the issue
    This issue could be due to Application or driver conflicts, virus issues, file corruptions due to incompatible applications, improper shutdowns, update failures due to conflicts, sudden power surges, if notebook is dropped etc..
    HP will provide a replacement Hard Disk Drive if the Notebook warranty is Active, If not you need buy a SATA Hard Disk Drive from a retail shop nearby
    Please make sure you are getting at least equal capacity as the original one in order to use Recovery Disks. If you need you can buy a larger, but not smaller capacity Hard Disk Drive. For example if you have a 500GB Hard Disk Drive you can upgrade it to 750GB Hard Disk Drive but not 320GB Hard Disk Drive
    Please try the below shown troubleshooting steps once:
    Step 01. Remove the battery and unplug the AC/Power Adapter
    Step 02. Press and hold the Power button for more than 30 Seconds
    Step 03. Plug in the AC/Power Adapter (leave the Battery out for now)
    Step 04. Press the Power button and check if the Unit works normal
    If the above mentioned steps does not help, then you can try reseating the Hard Drive on your Notebook
    If the issue persists again please Contact HP if your HP Notebook is under warranty, HP would replace the Hard Disk Drive and provide you a Recovery media to restore factory operating system after replacement (if you've not yet created Recovery Discs/USB Media)
    Note: Back up all the personal data to an external drive if it's possible. Otherwise you could connect the failed HDD via SATA to USB adapter with another PC or same PC after replacement of HDD & re-installation of OS and try copying /recovering the files. You can also refer to the below shown link for further support
    http://www.wikihow.com/Recover-Data-from-the-Hard-​Drive-of-a-Dead-Laptop
    Please click on the link In order to Identify, Prevent, Diagnose & Recover from Drive Failures on HP Notebook Hard Drives & Solid State Drives :
    http://h10032.www1.hp.com/ctg/Manual/c02876562.pdf
    You can Check your warranty Here to verify the status and Click Here to order a new Hard Drive
    Hope this helps, for any further queries reply to the post and feel free to join us again
    **Click the KUDOS star on left to say Thanks**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
    Thank You,
    K N R K
    Although I am an HP employee, I am speaking for myself and not for HP

  • HP Pavilion g6-2230ew Start-Up Test and Hard Disk Short DST: Failed

    Hello community,
    As you can see, my notebook model is HP Pavilion g6-2230ew.
    I bought it one year ago, and it keeps freezing and hangs for about few months.
    I've searched what i could do and I did a Start-Up Test to check if its the hard disk problem.
    The result was that everything passed, but hard disk short DST failed.
    I saw replies for similiar problem with other HP notebooks and solution was a new hard disk.
    My warranty is still actual, but I want to ask if there is any other solution than exchanging my hard disk, and if that's what I should do - how long I would have to wait for such service.
    Looking for reply.

    Well the hard drive has to be replaced and it sounds like it is overdue. The ordinary means to do that under warranty is to send the laptop to a Service Center. We have heard that, sometimes, when the moon is full and the Call Center rep is in a good mood, they will send you a hard drive, charge your credit card 2 or 3 times what it is worth at retail and refund when you return the defective drive. But that is purely a matter of grace and they do not have to do that. Turn around time varies all over the map from 3 working days to a couple weeks or more and there is no way to predict. A hard drive replacement should fall at the low end of that range since they should always have hard drives for replacement and it is a very easy fix. 
    On hard drive replacement under warranty, given that a new hard drive is well less than $100, I might be tempted not to lose 4 or 5 days' use of my laptop and come out of pocket myself but that's me and your cost/benefit analysis could be different and likely is. 
    They will return it to you restored to factory specs and will make no effort to preserve any of your data. When I do send them in for repair I always try to image the drive, if it is not too dead. 

  • H D Short DST Check

    My husband purchased a HP model # 15-g019wm  (Windows 8.1) for me in March of this year. One day it froze on me and when I rebooted the notebook- I got the following message: " Your PC could not start properly-A requied device isn't connected or can't be accessed."  Error code:0Xc0000185. Then it gave me a choice to try again or hit F8 for start up settings or Esc for UEFI Firmware settings.
    I was able to get into the System Diag. and the H D Smart check passed. But what it failed on was the H D Short DST Check
    I got a failure ID:9G9k71-72Q77G-XD7V61-60SL03.
    I have not made any changes to the notebook since I got it.
    If someone could please help me. I would like to get this fixed.
    I've tried getting thru to HP, but most of the time I am on hold for at least a half hour, before I give up.
    Thank You
    This question was solved.
    View Solution.

    Hi,
    You're welcome
    I don't work for HP, but I would have thought that any HP Service centre should be able to replace the HDD ( sometimes the replacement drive is shipped directly to you along with instructions on fitting ), however the representative you contact should be able to sort this out for you - post back if you run into any problems regarding this.
    Best regards,
    DP-K
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    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

  • Pavilion dv6z-7000 hard disk short DST failed

    I bought this HP Pavilion dv6z-7000 notebook (windows 7 64-bit) in the middle of September as a gift for my cousin who's in China. After I received my computer I found it was always not responding (e.g. When I clicked "my computer", it freezed and showed "not responding" for ~10min). As I was going back to China and there's no time to mail it back to HP for reparing, I reinstalled the system (windows 7 64bit) by myself and it looks fine for a couple of days. But when I came to China and was going to give it to my cousin, it showed the same problem again. Yesterday it got even worse -- it was unable to shut down or start windows. 
    When I did HP F1 start up tests this morning, each test (Start-up, Run-in, Tuneup, Hard Disk)  failed at Hard Disk Short DST: 
    Failure ID: M4GG6W-67V68K-QFPK1F-60QG03,
    Product ID: A3G60AV
    I'm wondering whether HP has some service center in China that can repair it for free? Or do I need to bring it back to the US? 

    Hi
    Incase you have a Global warranty you can get it fixed in China or else you can call HP Technical support and inform the same but the Part will be delivered only to US. The best for you will be to call HP Technical support and check the warranty and then decide.
    Let us know how it goes!
    "I work for HP."
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    Regards
    Manjunath

  • Hello, I replaced a hard drive before deactivating my software. What I should now do?

    Hello, I replaced a hard drive before deactivating my software. What I should now do?

    Remove license on a computer http://forums.adobe.com/thread/1442423?tstart=0 may help
    -http://helpx.adobe.com/x-productkb/policy-pricing/error-maxium-acitvation-exceeded.html

  • Hard disk Short DST test failed HP Pavilion dv4

    Hard disk Short DST test failed, failed ID:  M0D81S-65K7JK-9XNK1G-60QG03
    what is the matter ?what should I do ?
    thank you
    Tarif

    @Tarif ,
    Hello and thank you for posting on the HP support forums.  In this situation you will need to replace the Hard Drive.
    Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
    http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    Thank you for posting and have a great day.
    Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
    Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
    D5GR
    I work on behalf of HP

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