Hard Drive Shot - 2nd Time!!

In August of 2007, I got a MacBook to use for college. My sister got the exact same model, on the same day. She has had no problems with her machine. I, on the other hand, have had hard drive problems not once, but twice, in the short period of time that I've owned the machine.
The first time this happened, I turned the machine on, and it made clicking noises and soon displayed that dreaded gray screen of death. Soon, a folder icon with a question mark appeared. I had one friend look at it, then she asked her boyfriend, who is much better with computers, about it. He doesn't particularly like Macs and told me to throw it out the window, but as far as real advice, he couldn't help either. I took it to Computer Care here on campus, and they called me a little while later to say the entire hard drive was shot.
I was obviously upset, as I had had the machine for about a month and had nothing backed up. I had to order a new hard drive, and after a lot of hassle involving a very rude customer support person at Apple, problems with shipping, and finally a fairly helpful person at support who helped me figure out the shipping issues, I got my new drive, and Computer Care installed it for me. Needless to say, it wasn't something I wanted to go through again.
The other day, I had my computer on sleep mode, and when I went to use it, it wasn't responding. After I let it sit and let the cursor rotate for a few minutes, I restarted the machine. To my horror, when it started up, once again it was making loud clicking noises and showed the gray screen. Pretty soon the folder with the question mark showed up and I was ready to panic. I called home to get help from my Dad, who knows more than anyone I know about Mac products and swears by them, and to have them look up service centers. We tried a couple of things but I was pretty much resigned to the fact that my hard drive was again damaged and I had once again lost everything. (I had just that day deleted extra stuff from my desktop and was going to back-up as much as possible this weekend. The only thing I have backed up is my iTunes library of music.)
I was shipped the installation disks, and brought my computer to Computer Care once more to have them take a look, just in case. The verdict was the same, and they said it was extremely rare for it to happen twice to the same machine in such a short amount of time. I've now ordered ANOTHER new drive, and called technical support tonight, hoping Computer Care just thought the easiest solution was to replace the drive and that there might be something else I could do to try to salvage what I could. I was walked through trying to see what was on the drive with the first installation disk, but was told once again that everything was probably gone.
When I get the hard drive in the mail, Computer Care will install it once more for me, and I'll use the start up disks again.
I'm here now to see if there's any possible way to get some of my work back, but also to inquire as to whether this has happened to anyone else. Why would this happen twice in such a short amount of time? I've been raised with Mac computers (I remember having a black and white one years back) and have tried to defend them against PC friends in the past, but quite honestly, I'm not sure I want to stick with them after all of this. How do I know this isn't going to happen again?
Don't get me wrong, I'm glad Apple has sent me a hard drive free of charge in the past and is doing so again, but they shouldn't have to in the first place. I was upset the first time this happened, and am now as well, but I'm also really confused that I'm having so much trouble with a product from a company that I've stuck by until now.
Anyone had a similar experience?
thanks for your time.

Also, I keep trying to find a way to e-mail Apple about addressing this issue and about the information I am now finding on MacBook HD failures, but I keep getting led in circles in the support section of the website. Anyone know which email I'd use to contact them about this?

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