Hard-of-hearings needs chat support

I reside in Guam and I was gonna order a Macbook Pro but there's was a technical
error on the Shipping ad's state box after clicking
"copy billing ad to shipping ad" both state's box are filled GU
but still on the shipping ad it appears RED. my other problem is that i was
going to contact apple but due to my hearing impairment i cannot understand people
on the phone plus there's no messaging/chat support in this online store to tell a customer representative about this error.
Please Help.
-Jhoul

I think the point Klaus was making was to have a friend call for you regarding this error specifically, just to get the particular problem handled.
I agree, though, that the Apple Store needs a method by which someone who cannot use a normal telephone, for whatever reason, can reach them. You might suggest it to Apple via their website feedback form:
http://www.apple.com/contact/feedback.html
Regards.

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Need Chat Support Please

Try as I may I have not been able to "Chat" with anyone from Adobe for a problem I'm having. My PSE13 is still within it's 30 day warranty which is supposed to offer full support.
I go through the sequence that is supposed to get me to the "Chat" point but there is no active "Chat" icon. Does anyone know of a number I can call? Thanks much!

You can contact Adobe directly using the link below. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
1. Adobe Photoshop Elements
2. Adobe ID, and signing-in
3. Click on the blue button: Still need help? Contact us – then click the area marked chat 24/7, then click “start chat ”
It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away. Have your serial number available.
Click here to get help now Contact Customer Care

I want a proper update for my phone (intex cloud fx).i want to copy and paste the text,keyboard is very hard to type.need some main appswhich available inplystr

i have some some main problems with this phone . the browser is not good . i want opera or uc browser in store . i not able to copy or paste any text msgs ,this is a problem. i have seen that when i try to update my phone , it showing error . i seen something is there that is too gud in this phone . i requisted firefox to increase its problem solving and make good and user friendly os like android . there are many things which i like very much on this phone but , on the same side there are lots of backlogs are there .
such as :
1)no whats app (connect a2 app is there but i didnot like it .bec its very slow n giving me too much problem)
2)keyboard is very hard to type because its width is low ,so i cant able to type gud . atleast chage it in u r next update.
3)the browser is not good . giving many problem in downloading and looses its data after i close it . its forfotting my data like passwords every time.
4) file manager is too slow .( taking much time for loading ).

Hi rajkumarukkuturi,
Thank you for your feedback, however all of the feedback for the developers can be submitted at input.mozilla.org.
If you need any support, please consider creating a new thread containing the specific details of your issue.
Doing so will allow the Mozilla volunteers to give you solutions that are more helpful to you. This may help them to solve your problem faster and more efficiently.
Please, feel free to post the link to your thread on this thread for volunteers interested in assisting you.
Thank you.

Parsing Eroor when opening chat support

Hello all,
I am trying to figure out what is wrong with a chat support link on a website that I frequent, but I am not an XML guru, and need some advise please....
When you click on the link, a window used to ope that prompted a chat session, but now it gives me the following, confusing error:
XML Parsing Error: no element found
Location: https://chat4.mioot.com/miootdev/webclient/CheckNickName.aspx?visitorID=0&sessionID=0&skillID=1&Called=V&pCode=1742&Who=A5520&prechat=yes&preview=no&t=1377906385513&rurl=&url=http%3A//www.mmosave.com/item-wow/
Line Number 1, Column 1:
Can someone please explain to me what this error means, and provide a reason for it??
Oh yeah, and thanks in advance!!

I seem to have found a possible fix or work around or something. Your post saying about auto updater made me think of the option in
Tools > Options > Advanced > Automatic Updates
If you turn off automatic updates, mine has seemed to stop crashing after restarting Skype.
Hope this helps you as well!
EDIT: Nope, this works, but only for a little bit at a time, but where I use Skype for video calls, it's no good.
Please fix this ASAP Skype!

Terrible Customer support, I upgraded my account they took the money and nothing works. I have done chat support and was told they were levating to the next level of support and have heard nothing. I have been on hold on the phone for over an hour.

I upgraded my account yesterday. They charged my card and nothing works, I was on with online chat support for a hour last night. I was told they were levating my support to the next level. Never heard back from anyone I have been on hold for over an hour on phone support.
This is really awefull way to treat your customers.

Unless an employee stops by this forum and reads your message, you need to know...
This is an open forum, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Chat Support just does NOT work!

I can't get chat support to work. Are there ANY other option? I need help with an issue:
http://community.skype.com/t5/Rates-and-subscriptions/Looking-for-International-Calling-Texting/m-p/...
Obviously, they don't want me to call. But is there really chat support?

Hi, achyfakey, and welcome to the Community,
Yes, there is Skype Customer Service and yes, the instant message chat facility does work. That said, Skype is aware of continuing website issues. Temporarily enabling scripts, pop-up dialog boxes, and disabling plug-ins which could prohibit pop-ups may help get past website problems.
If you still experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented. It may take several attempts, however people are getting through.
Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
Last and not least, when you reach the last step of the process, remember to click on the "Start Chat" link when you are provided the choice of visiting the Community or starting an instant message chat with a customer service agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

HT6154 need tech support for my iPhone 4 s

Need technical support for my iPhone 4s, just have a couple questions if you don't mind helping me.

Then ask your questions. This is not a real time chat service. It's a discussion forum.

Acrobat 9 Deactivate button greyed out, waiting didn't work, contacting Adobe chat support didn't work

I recently swapped a computer out. I need to move over the Acrobat install from the old computer to the new. I went to activate on the new computer and it said that the software had already been activated twice and would need to be deactivated on the old computer. I booted up the old computer and the Deactivate button was greyed out.
I read that waiting for a while will sometimes correct this but it did not after opening a document and waiting 30 minutes, still greyed out. Uninstalled and reinstalled Acrobat on old computer, still greyed out.
I also tried contacting Adobe chat support and they pointed me here.

Hey roystarr,
I tried to check with your account for the same email address that you using here on forums, but could find any order history.
Could you please tell me whether you have a retail or volume license for Acrobat 9.
So, I would request you to please Contact Customer Care and ask for an activation count reset, if possible in your case.
Let me know.
Regards,
Anubha

Trying to download Itunes 11.1 and it states need Apple support program??

Unable to download Itunes to my PC. I have the new IPAD AIR and need 11.1. ?? Do I need to download a flash player maybe? Error message states "need Apple support program"

Let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you?
If instead you get an error message during the install, let us know what it says. (Precise text, please.)

I NEED DLT support, can I install only Encore 5.5 along side CS6??

I need DLT support (dropped from CS6 thru some brain-fart by Adobe), can I install only Encore 5.5 and not the rest of the Creative Suite without interfering with CS6? I need to master dual-layer DVDs to DLT tapes and CS6 does not support DLT anymore. For single layer DVDs I can create them in CS6 and master the ISO out to tape on another computer running Encore CS2, but that method doesn't support dual-layer ISOs, they have to be mastered to DLT directly from Encore.
I do not use dynamic link and am fine with using CS6 to get the video ready for conversion to MPEG and AC3. I just don't want to mess up CS6 and don't want a lot of crap I won't be using (the rest of CS5.5) laying around on my hard disk waiting to foul me up in some way in the future.
Anyone done this, heard of it being done, etc?
If I need to I'll revert entirely back to CS5.5, but I REALLY like CS6 except for the one disaster where DLT mastering support was dropped out (a move which may truly be a deal breaker on CS6 for me).
Thanks,
James

No problem installing CS6 over CS5 and/or CS5.5.
I did not find anything in the PR forum right off to give us an example of CS5.5 over CS6. CS4 over CS5 was a problem, and I developed the general belief that one should not install a lower version after a higher. It is not always a problem, but I don't trust it.
I have CS5, CS5.5, and CS6 installed together with no problems. But I installed in that order.
If I were you, I'd consider biting the bullet, uninstalling CS6 (with all the cleaning etc), and then install CS5.5 and then CS6.
Alternatively, do a fresh install of your whole system.
If either of those two reinstalls, you could install CS5.5 over CS6, and let us know how you fare!

Where is live chat support?

"Industrial Psychology" = PhDs in Psych that design ads and colors and even seats & tables @ Mc'Ds...it sucks, but it works.
I was "led" to believe LIVE CHAT SUPPORT would be available to me (so I could close my old account after I failed. I opened this PREMIUM account thinking that should do it. Now I'm led in circles back to my own questions (MUCH like Medicare parts B and D providers...or ebay)!
HOW CAN i FIND LIVE CHAT SUPPORT?
tHANKS!
Solved!
Go to Solution.

Dear Readers,
These types of enquiries must be resolved with the assistance of Skype Customer Service. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Below is a slightly annotated version of the instruction to file your request with Skype Customer Service, and to receive a reply via e-mail.
Regards,
Elaine
How can I contact Skype Customer Service?
Skype offers help and support through:
The Skype Support website
The Skype Community
The Heartbeat blog
Skype blogs
Email and Live chat (for eligible customers)
To get help with the issue you’re experiencing:
Go to the Support request page. You will be asked to sign on to the Skype website at this step.
Select the topic you need help with and the problem you’re experiencing. ... or the closest topic which matches your enquiry. Some information that might help with your problem is displayed. These are the FAQ articles pulled from the library for your review.
If you still feel that the information doesn’t help, scroll down to the bottom of the website page and click the Continue support request button at the bottom of the screen. Please note that the graphic, below, is for illustration purposes only, and is not a hyperlink to contact Skype Customer Service.
Select your contact method. (We recommend that you check our Skype Community first. No need to circle back here, as the Community is where you started!)
If you chose email, enter your details, describe your problem, and then click Send support request. We'll get back to you as soon as we can.
We don’t currently provide telephone support.
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Why is chat support grayed out?

The chat suppot buttons are grayed out, There is a notice that "We will return at 6 AM." I have tried this several times after 6 AM and the situation remains the same. I need quick onine support becaus I am unable to make calls. Hw can I access chat support?

I have had the same problem with 'grayed out chat lines' for several days.
I am in remote area of Baja Sur Mexico, with phone suspended, but I am continuing to get billed via my auto pay account at my bank. I can't call 800 numbers from my Mexican phone. What are my options? I can pay several months in advance (had suspended for three months, but just activated today to be able to re-suspend for additional time), but don't want the hassle of trying to get a refund when I return . . .
I can't figure out why I am getting billed at all, plus my account shows much higher billing for both accounts than what I should be paying . . . absurd!!!

Text Chat Support

I accessed the Test Chat support window and I get the message:
Your chat has started in a new window
A support representative will be with you shortly
but I don't see a "new window" and no support rep is showing up.
Thanks

Dear Readers,
This thread, or topic, was transferred from the Skype for Computer: Mac message board to create its own new topic here. A link to this post appears where the post was originally added.
These types of questions can be answered and resolved only by Skype Customer Service. At the time of this posting, people have been reporting that the customer service website is experiencing intermittent issues. Please do continue to try again, using a different web browser, choosing a different path through the various steps.
Remember to look for a browser pop-up dialogue box if you are directed to start an instant message chat session with a customer service agent; when we have pop-up windows blocked, these need temporary approval.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Here are a few extra notes to guide you along the way ...
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the web-form and click Submit, your information is relayed to Skype and you will receive a reply via e-mail unless you are transferred to start an instant message chat session with a Customer Service agent.
While this topic is now closed, as it is collecting various types of enquiries, please remember to create your own new topic or thread unless you are contributing specifically to the original poster's discussion. As our Community Guidelines refer to it, to do otherwise is called "hijacking" a topic.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Need chat operator help, for Premiere elements

Hi, suddenly on adobe premiere, I have problems with the graphics card. I would like to have help on chat, I do not know how to do, I can not continue to use it

Hello,
you could open a ticke, please use: https://www.adobe.com/cfusion/support/
If you need more help >>> Get support >>> Need more support? Contact Us >>>
Italian: http://helpx.adobe.com/it/contact.html
România: http://helpx.adobe.com/ro/contact.html
Here a telephone list:
http://www.adobe.com/special/eeurope/index.html >>> change
Italia >>> http://www.adobe.com/it/# or
România >>> http://www.adobe.com/ro/#
BUT maybe this could help you already:
Italian: Adobe Premiere Elements 11 * Requisiti di sistema and Adobe Premiere Elements 11 * Requisiti di sistema
România: http://www.adobe.com/ro/products/premiere-elements/tech-specs.html
Good luck!
Hans-Günter

Chat Support!

Can anyone tell me how to find chat support? I'm just getting run around in circles on the contact customer care page.

For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )
If you do not see the blue area then try using a different browser.

Hard-of-hearings needs chat support

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