Hard reset 30 times to get my Digitizer working would like to get answer

Question

I bought Palm TX which worked very good for six days, once I had pulled the SD card out the palm froze so I did soft reset with no results. Then I did hard reset when it comes to digitiser screen it goes on and on endless in a loop. I tried hard reset 30 times to get my palm working properly. Can any one explain what the cause would be to avoid this happening next time. I am using the palm with the only one external software "Hand D Base v4.0" . No other software is loaded. Need help
Post relates to: Palm TX

Answer 1

If you hard reset the TX, according to the directions in the link I provided, It will erase all data and 3rd party programs. After the hard reset it sets the device back to factory defaults and would not have any 3rd party programs on the device, thus if it is looping immediately after the hard reset, there is another cause of the looping.
There may be some kind of debris on the screen between the screen and the case of the device. Take a business card or folded piece of paper, insert it between the edge of the screen and the case. Move it around the perimeter of the screen and see if you can get out any debris. If there is no debris, it is probably the digitizer on the screen and the device will need to be replaced.
The powerdigi program must be installed on the TX. If it won't get past the calibration screen, you will not be able to sync the program to the device.
If you just bought the TX, it is still under warranty for 1 year from date of purchase. You can call Palm handheld support at 813-313-4913 and setup a replacement or take it back to the store where you purchased the TX.
Post relates to: Palm i705
Message Edited by cygnusX1 on 09-17-2008 08:21 AM