Hard reset is not effective.

The Ovi Store and Facebook applications, stop working after applying hard reset (* # 7370 #).
You must install the two applications again.
E61 - E51 - E90 - E71 - 5800 - E72 - E52 - E55

Hello moxim! Let's figure this out. I am sorry your device is still not working. After a Hard Reset, your next step would be to review warranty options. Please reply to my Direct Message, and I'd be happy to check into this further.
Thanks,
MichelleH_VZW
Follow us on Twitter @VZWSupport

Similar Messages

IPhone 4 will not turn on, hard reset does not work.

walked home today, slight rain, headphones in. did it a thousand times no problems. half an hour after getting home i check my phone and it doesnt turn on. liquid contact indicators are untouched, hard reset will not turn the phone on. in addition plugging my phone in has no effect.
is there a fix for this? does anyone know what i can do.

i just experienced an odd problem. Last night, i turned OFF my iphone before going to sleep (as i do every night, and i would turn it back on when i wake up). This morning, i tried turning on my iphone and nothing happened! i tried charging it (using several different chargers btw) and it wouldnt turn on at all.
But after looking at this forum, i did a hard reset and it was finally able to turn on again.
Does anyone know what this problem might be? Even though i got it working already, i'd like to know what might be the cause of it so i can avoid this issue in the future.

My iphone 4s keeps shutting down on it's own and seems to restart itself. Pressing the home button or trying a hard reset does not turn the phone back on. Is anyone else having problems like this?

My iPhone 4s keeps randomly shutting down. It usually does this after it's been sitting in sleep mode for a few minutes. Pressing the home button or attempting a hard reset does not turn the phone back on. It seems to turn on on it's own. It has done this since I got it and seems to be doing it more frequently. I've only had the phone for about 2 months.

Welcome to the Apple Community.
This isn't a Home Sharing problem, you will get better answers posting in the iPhone community.
https://discussions.apple.com/community/iphone/iphone_hardware
https://discussions.apple.com/community/iphone/using_iphone

7.1.2 update failed. Now my iPhone 5 is in recovery mode and hard resetting does not work for me. iTunes also will not detect my phone now

I did my 7.1.2 update via iTunes. Half way through it stopped working saying it does not detect my phone. Now my iPhone 5 is in recovery mode and hard resetting does not work for me. iTunes also will not detect my phone now

Thank you SO very much for posting this. I had the exact issue with my iPad Mini after the same upgrade. Hard reset failed, computer would not recognize iPad. I had read all the other instructions and nothing worked.... YOUR SOLUTION WORKED FOR ME - with a slight variation.
I followed your lead and connected my iPad Mini to another computer, fired up iTunes, it saw the iPad Mini in Restore Mode and allowed me to go into Restore (yes, it wiped all of the data but I have a back up on the other computer that would not see it after the failed update). It installed the latest iOS 7.1.2 as well. I then disconnected it from that computer, reconnected it to the computer that would not see it prior and it then saw it as a new iPad and allowed me to Restore my backup and now it's all good!
I detailed my steps only because you downloaded the previous version - 7.1.1 whereas I downloaded the latest version (7.1.2) and then restored my back up.

T2 Digitizer frozen after soft,warm,hard resets.Can not get it to calibrate at all.

My T2 occasionally has to be recalibrated. I downloaed DigiFix some months ago and it seemed to help a bit. I hot synced my data last night and all was well. This morning I could not tap my screen to access anything. I tried cleaning carefully around the screen edge, gently cleaned the screen ( no visible damage to the screen noted ), performed a soft reset ( which usually worked ), a warm reset, followed by a soft reset and finally a hard reset ( kept data ) followed by a soft reset and then the big one, a hard reset with loss of data followed with 5 soft resets in a row. I found through the forum a T2 update which I downloaded and is ready to be installed when I next hot sync.
The unit is now frozen with the x in the starting position in the top left corner. Despite my efforts to gently tap all around the X, I can not get it to recalibrate or even get off the calibration screen. If I could just get back to any regular screen, I could get my data back and install this T2 update.
I also downloaded Pocket DVD studio a week ago and have been able to upload .avi files for viewing videos on my Palm. I works beautifully. I think I still have the original Kimoma player on my T2, but never really like it. Can anyone PLEASE help me out? This T2 update is supposed to help according to the infor I found in forum....MANY THANKS!
Post relates to: Tungsten T2
This question was solved.
View Solution.

Thank you for the fina advice. It worked and my T2 is now working perfectly. I think the real trick is using cheap copier paper, not the higher grade stuff or a business card for the cleaning routine. I floded the paper lengthwiase and put a sharp crease in before cutting into little work strips. It took a lot of patience and time to perform a proper cleaning, but it was worth it. Seems that the smallest bit of anything which get trapped under the bezel will throw the T2 into a stupor. Many thanks your your fine advice.....Rgds,John Brown
Post relates to: Tungsten T2

HP Envy 15-j126TX Unable to turn on, hard reset does not work, warranty just over

Dear all My HP Envy laptop was working fine every day, doing its job well till today.I tried to turn on the laptop by pressing the power button, but nothing happened.Removing the battery, using only the AC charger, switching power sources and hard resets all don't work. What the problem looks like:- laptop does not turn on when power button is pressed- charging port emits a red light when battery is in, white light when only relying on AC power.- screen does not turn on at all, no fan sounds either. To make things worse, HP has been asking me to extend my warranty for about a month. I declined. The warranty end date (1 year) was approximately July 14. Today is July 15. I hope this is not the case, but it seems that HP has produced a computer designed to fail on the exact date that warranty ends. I would greatly appreciate any help as I depend heavily on my laptop for school and work purposes.Thank you!

Hi ,
Welcome to the HP Forums! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. Thank you for posting. I have read your post, and I understand that your laptop will not start up. I want to assist in that. Please follow the document below for troubleshooting.HP Notebook PCs - Computer Does Not Start (Windows 8) Let me know the results of your troubleshoot. Regards,

IPad not starting, hard reset did not fix it

I read many questions about my issue, including page 170 of the manual but nothing seems to work. My iPad won't start at all but when plugged into an outlet, it will intermittently flash the apple logo. I tried hard reset multiple times. When it's plugged into an outlet and I try the hard reset (home button and sleep/wake button pressed simultaneously), eventually I receive the image to plug the USB into iTunes. I unplug it from the wall and plug it into my Mac but as soon as I unplug it from the wall, the iPad goes black and is unresponsive. iTunes will not recognize the device. If it's plugged into my Mac via the USB, the hard reset doesn't work. I charged it over night thinking it was a power issue but that hasn't helped either. It worked find a few months ago but now nothing. I don't know what to do.

Sorry to hear that it couldn't be fixed! I've been experiencing what sounds like the same problem. Came home from vacation and it just wouldn't turn on. I also get the apple icon briefly when it's plugged in. I can't remember if it was plugged in when I was gone or not, but it was fine when I left, so it's a complete mystery why it would just stop working. I don't have a surge protector where I often charge it; could a power surge be the cause?

Since IOS8 update my iPad loses cellular service every time it exits sleep mode. Hard Reset has not helped.

Each time I wake iPad from Sleep mode since IOS8 update I have no cellular service. I have tried a Hard Reset as suggested by others, but the problem persists.

ally917,
Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.
All my best,
Allen

I need to hard reset a Palm TX but the Power button does not function.

I need to hard reset my Palm TX but the Power button does not function. Is there any other way to perform the hard reset or otherwise delete all of my data?
Post relates to: Palm TX

Hi,
PowerBtn from the Canuck Software HomePage.
NOTE: This is Not a Blazer friendly download and only for downloading using a Chunky Computer thingie.
http://www.canuck-software.ca/
PowerBtn will allow you to set a HardButton to turn the TX on and off in the same fashion as the PowerButton, if you want.
This setting will remain active while 'Enable' on the PowerBtn screen is active.
The user can select 'Disable' on the PowerBtn screen.
The setting will survive a Soft Reset. (Hi PG )
If the Palm PowerButton fails completely then you will not be able to do a Hard Reset.
The PowerBtn app has a 'Hard Reset button' which you tap and after a time countdown (you can cancel in this time) it will perform a Hard Reset. This is the same as the Hard Reset app mentioned above.
The 'Enable' and 'Disable' mentioned above do not affect the 'Hard Reset button'
NOTE: PowerBtn also has a 'Program itself becomes power button' feature but I do NOT recommend you use this.
If you enable this you will not be able to change the setting or use the 'Hard Reset button' because when you Tap on the PowerBtn Icon the TX will turn Off. The only way to change the setting or use the 'Hard Reset button' would be to Delete PowerBtn then install again.
You can also turn your TX On by pushing the 5WayNav Select (middle button) to bring up the clock then double push it. The TX will stay on at the same place it was in when you turned it off, in the same way it would if you used the Power Button
All the best, woz of oz
Post relates to: Palm TX

How do I do a hard reset on my ipad. It's locked with a passcode., How do I do a hard reset on my ipad. It's locked with a passcode.

I forgot my passcode, how do I do a HARD RESET to clear everything out?

A hard reset will not help you now. That won't work and it won't "clear everything out".
You have to restore the device within iTunes. You want to use the same computer that you always sync with so that you can restore your app data and settings. You can restore with any other computer, but you will lose everything on the iPad.
You will probably have to use recovery mode
http://support.apple.com/kb/ht4097

Please help I accidentally did a hard reset...

on my airport extreme
I have a wireless network that has 4 imacs and 3 powerbooks accessing it. There are 3 airport extremes and 2 airport express'. Each one has a name like "living room" or "hallway".
Anyway when I reset it, it went back to its original settings "apple_network XXXXXX" or whatever.
How do I find out what the old configuration is? The name of the wireless network I was using initially and want it to connect to, isn't coming up in the networks menu. Obviosly the network dosen't recognize it cause it's settings have changed.
Mind you I don't know the name of the airport was or what the location it had?

It's possible that there's a profile defined with your old settings if you did a hard reset and not a factory reset. Run Airport Admin Utility and bring up the Express's configuration. Click on the Profiles tool bar icon and if there's a profile defined, select it. Then click Update.
If there isn't a profile defined, your out of luck: you'll have to somehow set up the Express from scratch again. When you do manage to get it set up again, I would strongly advise that your immediately go into Airport Admin Utility and define a profile.

Hard Reset HP Stream x360 Convertible Laptop

Gud day, asking for support how to hard reset HP Stream x360 Convertible LaptopCo'z when i turn on the unit the light was blingking the same when sleep mode???

Hi ,
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!
I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP Notebook and Notebook does not turn on. Try performing a hard reset. When performing a hard reset please note remove any and all USB devices. Disconnect all non-essential devices.
Here is a link to computer won't start for Windows 8.
Please let me know how this goes.Thanks.

Loss of sound (Hard-reset and restore does not work)

Hi,
I loss all sounds on my iPad 2 (currently on iOS 7.04). This is the 2nd time I have had this issue (had it with an earlier iPad) and had to replace the previous one (out of warranty period). Very frustrating as it is about the same time period after purchase. Last time, it seemed like a repeated fault with the iPad and I cannot believe I have the same issue again on a different product. It is an expensive way of having to re-buy every couple of years for no other reason.
It did not happen immediately after an update i.e. it does not appear to be "update" or iOS version-related.
Anyone got any advice please? The facts are as follows (and what I have tried).
When it happened?
I was in iMovie editing a movie when all sound went from the speaker. It continued to work with earphones plugged in, but this is now intermittent. I have no sound on the speaker at all except for when I click sounds on the menu and change the level of ringer alert (which works on the speakers). This seems to tell me that it is a software problem. I have no sound on any applications or internet video or music from iTunes. I cannot survive on the earphones as they only work for a period of time and then they fail (until I take the jack out again when it works again for a period of time before the headphones fail again).
What have I tried?
a) Numerous hard resets
b) changing the side switch's position
c) changing in general settings the side switch settings from lock rotation to mute and back again (repeatedly and in reverse to see if it makes any difference)
d) resetting all settings - this made no difference
e) erase all content and settings - interestingly at the stage when it asked me if I wanted to restore from an iCloud account, it was making sounds (the keyboard clicks - which don't make a sound irrespective of the click setting currently) i.e. appeared to have resolved the issue and as soon as I restored my iCloud back-up, the sound went again.
I would be grateful for any suggestions. This post also includes a recommendation to Apple on improving its product (relating to iCloud backups) as the ultimate solution should not be paying for a replacement for a software issue (to avoid losing all my data permanently).
My musings are that:
a) it is definitively a software issue (on account that the speakers work in certain situations only)
b) it appears to be that the software is corrupted in my iCloud back up
c) it is an issue that happens regularly and is an avoidable issue/cost to Apple's customers that needs to receive higher priority in being addressed as it is built in redundancy for a significant proportion of customers. At the very least, iCloud backups should be capable of being restored in part - is there any way this could be done so we don't lose all of our notes, media etc if the final advice is to "start again". How can it be right to lose all content because of an Apple system software issue? I am pre-guessing this will be the final advice (if I don't want to pay for a replacement iPad)?
Please help me and all those others with the same avoidable software problem.
Thank you,
Peter

This is an iPad user to user forum, so you are not addressing Apple.
Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Check your settings. The iPads have a small switch on the right edge. It can be used as a rotation lock to keep the screen from automatically reorienting itself as you move around, but you need to have the tablet’s settings configured properly. That same switch, right above the volume buttons, can also be set to function instead as a mute button to silence certain types of audio.
If the switch is set to work as a mute button, you can change its purpose to “screen-rotation lock” by tapping the Settings icon on the home screen. On the Settings screen, tap General on the left side, and on the right side of the screen flick down to “Use Side Switch to.” Tap to select Lock Rotation or Mute to set the button’s function. Even if you set the side switch for your preferred use, you can still mute the Mini or lock the screen. Just double-click the Home button, and when the panel of apps appears along the bottom edge of the screen, flick the row from left to right with your finger. Tap the icon on the far left side of the row to either lock the iPad’s screen or mute the iPad’s alerts, notifications and sound effects. Music, podcasts and video are not muted unless you turn the volume all the way down.
iPhone: Can't hear through the receiver or speakers
http://support.apple.com/kb/ts1630
http://www.atreks.com/app-no-sound-on-ipad-4-%E2%80%93-what-to-do/
 Cheers, Tom

Time Capsule: Hard Reset Effect on files existing on drive?

Will there be any negative effect on file access or backup process and file storage if I perform a Hard Reset?

Welcome to the discussions!
+so is there an option in TC to only use the router and to not turn on the hard drive?+
There is no setting for this.
+If the hard drive is always on, I might as well get an airport extreme base station with an external hard drive.+
Makes sense as long as you are not planning to use Time Machine for backups as Apple does not support this function.

9630 Keyboard/Buttons not working; hard resets and multiple reloads of OS did not correct

My BlackBerry 9630 Tour is a little more than a year old. Yesterday the keyboard, trackball, and all buttons stopped working while I was typing out an email. I could not power off the Blackberry without removing the battery for a hard reset. Unfortunately, even after many hard resets, the problem persisted, so I went to the forums for help and tried everything that seemed relevant (multiple times) with no success.
After reviewing a number of tech support posts, this problem does not appear to be unique to any given model of BB and contact with liquids is cited as a common but not the only cause for this condition.
I was outside on a very hot and humid day when the malfunction occurred so it is possible some perspiration may have come into contact with the keypad, convenience buttons, or trackball and caused the lockup.
I'm looking for someone with more smarts than me to help me troubleshoot, identify the actual problem, and identify the proper corrective actions. See below for a synopsis of my actions taken, with the exception of taking it to the shop for repair/replacement.
The corrective actions listed on the forums and blogs are varied but essentially fall into two primary solutions:
1. If moisture is suspected to be the issue, let the BB dry out overnight
    a. Pull the battery, naturally air dry or use a blow dryer, let it sit unplugged with no battery for at least 12 hours
    b. If this doesn't immediately work, try a clean install of the OS (see below)
    c. If this doesn't work, take to the shop and they'll either replace the keyboard and/or trackball or replace entire unit
2. If moisture is not suspected to be a factor then perform a backup followed by a clean install of OS
     a. Backup your files using Desktop Manager Backup and Restore
     b. Do a clean reinstall OS using Desktop Manager Application Loader
         i. The OS installation process is dicey and takes a little patience and focus-- you have to wait for the Desktop Manager to properly recognize the device before it can proceed on some of the steps and it may take several iterations to get completely through the process and get the "successful installation" message.
         ii. Further, you may need to keep the battery removed during the initial steps in the process and only insert it when the process gets to the point of actually trying to copy files into the BB memory
            * The BB LCD will display an icon that looks like a battery with a slash through it letting you know the process cannot proceed until a battery is inserted and the Desktop Manager Application Loader will also give you an error indicating it cannot find the device.
            * After inserting the battery, it will take a few seconds or more for the computer to recognize the USB device and for Desktop Manager to respond with the BB password pop-up window.
            * After typing in your BB password, the installation should continue.
    c. If you can get the OS successfully reloaded and your keyboard/trackball/buttons work -- great -- now restore your files and settings using Desktop Manager Backup and Restore and get on with your life.
    d. If this does NOT work after multiple successful clean OS installations apparently you are completely hosed; the only other option is to get it to the shop for repair or replacement.
1.. Does anyone have a troubleshooting procedures that will identify whether moisture is the root cause or not?
2. Is there another corrective procedure that's been missed?

Took BB to Sprint Store and technician took it apart, saw no evidence of moisture or any other damage, and concluded that the keyboard had failed. Not an uncommon occurance.
Also, he told me you cannot simply replace the keyboard, it is integral to the systemboard, so you need to replace the entire device.
He did commend the troubleshooting approach used prior to going to the store -- most folks won't take the time to do even basic troubleshooting (like taking out the battery), they just go to the store and say "fix it please". He confirmed that the steps outlined in the initial post were correct and did not have any other solutions.
Take away:
If you want to do some troubleshooting yourself to check for moisture, the process was pretty straightforward. After watching the technician, most folks with a little technical or mechanical aptitude should be able to manage the dismantling process. You just need a small phillips head screwdriver and a little patience. Good lighting and a magnifying glass or reading glasses also help!

Hard reset is not effective.

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