Hard reset lumia 920

I was visiting Germany and bought lumia 920 from Vodafone - this was locked becuase of wrong password and show 132000 minutes before I can re-enter again password. I was trying hard reset but this is not working
anyone can help with a solution????

Try the reset described in the link below.
http://www.nokia.com/gb-en/support/product/lumia920/troubleshooting/

Similar Messages

I have reset lumia 920 and now i don't see Here Dr...

i have reset lumia 920 and now i don't see Here Drive to download. Say error 805a0194.
I have change and region but nothing. Maybe Nokia removing for some reason? Or the problem is my Lumia 920?

Certainly doesn't seem to be a problem with your Nokia Lumia 920 as this is also faced by other users as in THIS thread. May be something wrong with the Store or the Servers.. Wait for some time and check again ...

Unable to Hard Reset Lumia 800 - Phone Won't Turn ...

My phone won't get past the Nokia image when starting up. I have tried a soft and hard reset without luck.
For a hard reset, instruction say that I should start with the phone off but whenever I turn it off, it starts back up again! Maybe this is what prevents me from doing a hard reset?
Any suggestions please? Volume down, power and camera buttons all held down, etc. but no combination seems to reset it for me.
Thanks

The only time the phone should restart on its won when you turn it off is if it is the charger was plugged in and the phone charging. Sound to me like a possible hardware issue. Perhaps the best thing to do would be to get it checked out at your local Nokia Care Point.

Cannot do a hard reset of my lumia 920

Hi Everyone,
My lumia 920 keeps on booting(shows spinning levers) after i did a software update.so i thought of doing a hard reset since i could not see or do anything on my phone.Following are the steps i tried:
pressing volume down + the power button till the phone vibrates.
release the button and press - volume button after phone vibrates in the above steps
Here the exclamation mark is supposed to appear but it keeps on showing me the nokia text on the screen.My phone has totally become dead now.any help would be highly appreciated

The link below should help. Any problems give us a shout.
http://www.nokia.com/gb-en/support/faq/?action=singleTopic&topic=FA142987

Nokia Lumia 920 reset methods

Dec 3 2012
Various discussions present varied methods of resetting the phone, including 2-buttion and 3-button alternatives. This date User Guide on page 95 describes the following:
If your phone isn't responding
Do the following:
• Press and hold the volume down key and power key at the same time for about 10 seconds. The
phone switches off. To switch your phone back on, press and hold the power key.
• Update your phone software.
• Reset your phone. This restores the factory settings, and erases all your personal content,
including apps you've purchased and downloaded. On the start screen, swipe left, and tap
Settings>about > reset your phone.
The first 2-key reset method, I've found is also achieved by simply holding down only the power key, which begins a simple power-off, or switch off, function. Next is presented a "slide down to power off" top-half screen, which one swipes downward. That's it.
Solved!
Go to Solution.

hello can someone please help me, i got told by nokia to do a factoy restore on my lumia 920. which i had done but there seem to be a problem, i started the restore yesteday at three in the aftenoon and it is now 5pm the next day and it still hasnt finish. please help what shall i do. i am really worried my phone wont work again more.
if you can help please any ideas
doug_b wrote:
Dec 3 2012
Various discussions present varied methods of resetting the phone, including 2-buttion and 3-button alternatives. This date User Guide on page 95 describes the following:
If your phone isn't responding
Do the following:
• Press and hold the volume down key and power key at the same time for about 10 seconds. The
phone switches off. To switch your phone back on, press and hold the power key.
• Update your phone software.
• Reset your phone. This restores the factory settings, and erases all your personal content,
including apps you've purchased and downloaded. On the start screen, swipe left, and tap
Settings>about > reset your phone.
The first 2-key reset method, I've found is also achieved by simply holding down only the power key, which begins a simple power-off, or switch off, function. Next is presented a "slide down to power off" top-half screen, which one swipes downward. That's it.

Lumia 920 resets, internet gone

Since two months i have problems with the internet on my Lumia 920. When i go from wifi to 3g internet the internet isnt working anymore. After a while it works more or less but veeeeery slow. Once in a while the phone resets itself too, then the internet works for a short while. After some time: same problem, no internet. Also cheked the options, accesspoint is active on my network.
My boyfriend has exactly the same Nokia, same options, same network and same mobile contract but no problems.
Yesterday i went to the mobile phone shop and they gave me a new simcard. Worked for a while but not anymore now
What is wrong? Going nuts over here cuz its going on for a while now

hi mate,
if you already have a correctly cut micro-SIM card and also an active data connection with your network carrier, then there are a few other options for you. have you checked that you are up to date with the latest firmware for your device, and also that you are up to date with the latest Nokia system app updates from the Store? also try performing a soft reset.

Battery after hard reset on Lumia 800

Hi
A few days ago i did a hard reset on my Lumia 800. Since that everything was great, the only reason why i did it, to restore the default settings. After that i updated the firmware to 12070 via Zune. Since that day, my phone doesn't really know how much percentages are left from the battery. Sometimes It's showing a consant value for a long time, then suddenly begins to drain, and after a few it stops. It often happens, that it shows a value, and after an hour it shows a higher value (in percentage) than beforehand.
Today I let It to discharge to 0%, and then i pluged it to the charger. When the phone turned on, it showed me 5%.
It's lifetime havent changed so spectacularly, but i guess its a bit shorter with the same usage.
Is this behaviour normal after hard reset?
Thanks

After update my lumia 800 is failing to recongnise earphone. It keeps playing music on speaker. If I restart my phone then for few mins it is playing music in earphone. But after few mins once again music playback is starting through speaker.
what should be the problem? will hard reset solve this problem? If yes, how to hard reset nokia lumia 800.
Thanks in adv,

If i hard reset do i lose lumia cyan?

My store is not working and helps showing me
"there's a problem completing your request. Try again later. Inquiring minds may find this error code helpful: 805a8011"
Searched everywhere and haven't found any solution and the only suggestion now is that I should hard reset, so my question is, if i hard reset do i lose my lumia cyan update?

NO .. The current version will remain intact ..

Lumia 620 hard reset, gears keep spinning

Bought a Lumia 620, did a hard reset in the settings.
Two gears have been spinning on screen for hours, left overnight. Tried pulling battery but just returns to gears. Tried hard reset using keys on side, same issue.
Can anybody help?

You may wait till the Battery is fully drained. Then connect the charger and leave it on charge for upto 40-45 minutes. See if the phone switches ON on its own or atleast shows the Battery charging icon in the display.. If it is showing it, try a Soft Reset : Press Power + Volume(down) keys until the phone vibrates (about 8-10 seconds).

Lumia 920 Stuck after Factory Reset

Following an update to multiple apps, my 920 screen was blank during calls and I could not hang up. So, I deleted all of the third party apps. The problem remained. So, I did a hard reset. The problem remained. So, I did a factory reset. The factory reset stalled for half an hour, so I did a hard reset. Now the phone is stalled at "NOKIA" in the start up process. Can anyone help, please?!

I have had the handset for 5 months now an nothing but problems..
Calls drop.
Phone hangs..
sometime screen blanks on call , sometimes not..
on call will switch to speaker with out touching it..
Music app is terrible ... ie(how do i play the newly downloaded songs with out having to keep going back and selecting the next new album... shocking)
how do i see my newly downloaded apps ie i download 7 new apps from a-z and then i have to try to scroll through all the apps to see them...
and now i factory reset it (which is under the about ...) and it is stuck... i dislike thei phone greatly....

Lumia 920 Lockout, can't reset.

I apologize if this sounds like a sob story, but that's exactly what it is to me.
I've had my Nokia Lumia 920 from the first week it was released, and I used it for EVERYTHING. I met my soul mate and future wife through random text messages and back and forth random conversations, my lumia 920 contains so many of my our precious memories. I've used it for so long, until the day I accidentally dropped it and had the screen shatter, rendering the device useless. I could not afford the repair cost for the device, and I was not under warranty (and was afraid to send my device in to some other company, for fear of losing the precious contents inside)
This was a year and a half ago.
Last week, I bought and received a replacement screen, and repaired my device, I was overjoyed when I finally saw the NOKIA logo on the screen as it booted up, and when I saw my lock screen with my girl's face smiling back at me... I've only ever been this happy few times before.
Until... I realized I forgot my pass code. 5 digits... keeping me away from priceless memories, from innocent texts turned to flirtatious back and forth conversations, to the moment where I asked her if she would be my girlfriend.
I've tried desperately all the possible combinations that I have ever used, birthdays, addresses, zip codes, special dates, names as numbers... I am locked out.
I need my memories. I can't just reset the past. I need to be able to look back and laugh, smile, and cry. I can't reset my phone, because I need those memories. We both do.
I refuse to reset my phone.
I ask you for your help, I have no one else to turn to, every message board, and device expert tells me the same thing "reset" But, that is not an option for me. I am asking for your help, as it is your own device, is there ANY other way for me to unlock that which is mine? Or, am I stuck continuing to enter number after number, and watch as the minutes multiply with each consecutive failure?
I'm desperate. As one fellow person to another... Please help me.
Eddy K.

Hi Eddy,
I know about memories. They are beautiful and precious. But if you cannot remember your passcode there is a one last resort. Your girl may have a record of those conversations and you could get a copy from her. As for the passcode the more you try the worst it becomes. I would stop thinking about it for a few days and see if it comes back. Sometimes it does.

Error while trying to do a hard reset on Lumia 625

Can anyone help please?
Whilst attempting a hard reset as shown on YouTube, I have clearly used the wrong order, and my phone is now locked with a 'Jagged Lightening Strike' set over a cog wheel, and it is proving immpossible to get the phone back to any working state.
As this phone uses a sealed battery, removal of the internal battery is not an option?
Any ideas?
Solved!
Go to Solution.

first try a soft reset like tiny_chef stated:
Soft Reset-
Hold Vol- & Pwr until the device shuts down
When the device vibrates and starts to reboot, release ONLY Pwr button, still holding the Vol-
When you see the (!) on your screen, then release the Vol- button and wait until the device boots.
Your device is now soft reset
that should force your device to reboot and wake correctly.
then, do the hard reset like this:
Hard Reset- (THIS COMPLETELY ERASES ALL DATA ON THE PHONE, BACK UP YOUR DATA FIRST)
Hold Vol- & Pwr until the device shuts down
When the device vibrates and starts to reboot, release ONLY Pwr button, still holding the Vol-
When you see the (!) on your screen, then release the Vol- button
Immediately, in sequence, tap Vol+, Vol-, Pwr, Vol-
The device will show gears and begin wiping the device to a factory restored version.
Device will reboot.
Your device is now hard reset

Can't check Lumia Amber update after hard reset no...

Hi,I recently hard reset my phone , And I am having problem checking update in my phone it says error code : ******** . I have successfully updated my phone before I have hard reset it . Do you have a solution for this ?

When was the last time you update your device?
Can you provide us the error code? If it is found here: http://support.microsoft.com/kb/2793339, suggest to check and do the corresponding solution provided on the link as well.
As this works for some, try to enable and then disable the airplane mode under Settings. After this, manually check for the update again.
Let us know if this works or not.

Lumia 800 does not switch on after hard reset

I did a hard reset the phone, when he was switched on.
He switch off. Now it cannot be switched on.
What would break? Hardware or Software?
Attachments:
Howtohardresetwindowsphone1_thumb.jpg ‏84 KB

Hi SoldovskijBB,
If the phone doesnt switch on after the hard reset, try to connect the device to Zune and see if it makes a difference. If not, itll be best to visit a local care centre where the phone can be checked. Have a look here to find your nearest care centre: http://europe.nokia.com/support/repair-and-recycle/repair/care-points
Iris9290
If my post has helped you in any way, please accept it as a solution or click on the white star, so that other users will be able to benefit from it too.

Lumia 800 - Hard Reset?

i have developed a problem, i cannot hear any body or speak one my phone unless i put it onto loudspeaker ive tried turning it off and back on,
what preparations do i need to do before a HARD RESET,
like apps, pictures, messages, etc, how do i do a back up, or will doing a backup and restore mean that when i restore it, it will be restored with the same issue.
just thinking over how much hastle is a hard reset in having to start everything from scratch.
Rick

porndoguk wrote:
in addition what happens to the purchased games & apps i have
Apart from re-visiting Marketplace you can go to https://www.windowsphone.com and log- in to your account and look in Application Purchase History where there is option to Re-install paid content.
More details here:http://www.microsoft.com/windowsphone/en-us/howto/wp7/apps/delete-apps-and-games.aspx
Happy to have helped forum with a Support Ratio = 42.5

Hard reset lumia 920

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