"Hard" reset on an iMac?

I just loaded Pages onto my iMac and since I've been frozen. It worked fine as soon as I opened it, but I walked away from the document and computer for about 30 min and now I'm completely frozen. I've powered off and on, unplugged and done a PRAM reset - all to no avail.
The cursor moves and will click but nothing is opened.
Where do I go from here? How do I effect a "hard" reset if there is such a thing?
Thank you!

Just to be on the "safe" side do this now:
Boot into Safe Mode, then see if everything is again working normally. If so then do a normal restart. If not then I think you may need to reinstall. If you are using Snow Leopard then you can do that without erasing your drive:
Reinstall OS X without erasing the drive
Do the following:
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install the Combo Updater for the version you prefer from support.apple.com/downloads/.
Obviously, you can skip the first step because you've already done that.

Similar Messages

I am suddenly having a problem with my iMac - when I try to restart or shut down, it hangs on a gray screen, and I have to hard reset to turn it off. How do I fix this?

I am suddenly having a problem with my iMac - when I try to restart or shut down, it hangs on a gray screen, and I have to hard reset to turn it off. How do I fix this?

http://support.apple.com/kb/TS2570 Mac OS X: Gray screen appears during startup

How can I do a hard reset on my tablet from my imac via usb??? please help

I've research almost all night and no answers please I need to do a hard reset on my tablet because I can't remember the log in. I've try on the tablet everything I could and nothing so the only thing is left, is do it via USB thru my iMac. please help.

What tablet...?
If you have an iPad you can only backup to iTunes and restore it from iTunes on your iMac.
see > iOS: Forgotten passcode or device disabled after entering wrong passcode
If that doesn't work, then your best bet for an iPad is to take it to your local Apple Store and have them Reset it.
Your best bet for an android tablet is to take it to the local retailler and have then do whatever it takes to Reset it.

I keep getting a spinning color wheel when I start safari or mail and it holds up my iMac for several minutes. At times I need to do a hard reset as it freezes e everything ... I'm stumped! Software is up to date ... Help!

I keep getting a spinning color wheel when I start safari or mail and it holds up my iMac for several minutes. At times I need to do a hard reset as it freezes e everything ... I'm stumped! Software is up to date ... Help!

den.thed wrote:
John has suggested rebuilding the Mail mailboxes. Once Mail is open, go to: Mailbox on the menu bar and select Rebuild.
As for Safari, is it opening and working if you open it before Mail and what if any Extensions are you using?
OK ... so I just restarted and opened Safari first ... no spinning ball. And I opened mail after hitting the rebuild, well, I'm missing messages from Dec. 24 - now, but it opened right away. Most messages are FB feeds, so it's not like I've lost anything important. So, initial thoughts ... John was a tremendous help, BUT, we shall see what happens when I try to open mail again ... and I'll try it first with the next restart or wake up ... so appreiciate the walk-thru on all of this!

IMac freezing permanently (requires hard reset)

My parent's iMac has been freezing on them recently, after a fresh install of Snow Leopard.   It locks up, the beachball of death appears, and only a hard reset will get the computer running again.
I checked the kernal.log file and this is what I see for the time period of the freeze:
Jun 23 13:23:39 iMac kernel[0]: ** Device in slot: SLOT--1 **
Jun 23 13:23:39 iMac kernel[0]: ** GPU Debug Info Start **
Jun 23 13:23:39 iMac kernel[0]: 0x000094c8
Jun 23 13:23:39 iMac kernel[0]: 0x000000d6
Jun 23 13:23:39 iMac kernel[0]: 0x00000001
Jun 23 13:23:39 iMac kernel[0]: 0x00000018
Jun 23 13:23:39 iMac kernel[0]: 0x00009062
Jun 23 13:23:39 iMac kernel[0]: 0x00000001
Jun 23 13:23:39: --- last message repeated 1 time ---
Jun 23 13:23:39 iMac kernel[0]: 0x000094c8
Jun 23 13:23:39 iMac kernel[0]: 0x00000001
Jun 23 13:23:39 iMac kernel[0]: 0x00000015
Jun 23 13:23:39 iMac kernel[0]: 0x00000000
Jun 23 13:23:39 iMac kernel[0]: 0x00000001
Jun 23 13:23:39 iMac kernel[0]: 0x00000047
Jun 23 13:23:39 iMac kernel[0]: 0x00000000
Jun 23 13:24:24 iMac kernel[0]: 0x00002010
Jun 23 13:24:24 iMac kernel[0]: 0x00020000Jun 23 13:24:24 iMac kernel[0]: 0xc0034300
Jun 23 13:24:24 iMac kernel[0]: 0x88800000Jun 23 13:24:24 iMac kernel[0]: ** GPU Debug Info End **
Does anyone know what could be causing this and how I might fix it?
System Stats:
OsX 10.6.8
Model Name:          iMac
Model Identifier:          iMac7,1
Processor Name:          Intel Core 2 Duo
Processor Speed:          2 GHz
Number Of Processors:          1
Total Number Of Cores:          2
L2 Cache:          4 MB
Memory:          2 GB
Bus Speed:          800 MHz
Boot ROM Version:          IM71.007A.B03
SMC Version (system):          1.20f4
Hardware UUID:          00000000-0000-1000-8000-001B63998AB7
ATI Radeon HD 2400 XT:
Chipset Model:          ATI,RadeonHD2400
Type:          GPU
Bus:          PCIe
PCIe Lane Width:          x16
VRAM (Total):          128 MB
Vendor:          ATI (0x1002)
Device ID:          0x94c8
Revision ID:          0x0000
ROM Revision:          113-B2250A-207
EFI Driver Version:          01.00.207
Intel ICH8-M AHCI:
Vendor:          Intel
Product:          ICH8-M AHCI
Link Speed:          3 Gigabit
Negotiated Link Speed:          3 Gigabit
Description:          AHCI Version 1.10 Supported
ST3250820AS Q:
Capacity:          250.06 GB (250,059,350,016 bytes)
Model:          ST3250820AS Q
Revision:          3.BQE
Serial Number:                      5QE42VFT
Native Command Queuing:          Yes
Queue Depth:          32
Removable Media:          No
Detachable Drive:          No
BSD Name:          disk0
Medium Type:          Rotational
Partition Map Type:          GPT (GUID Partition Table)
S.M.A.R.T. status:          Verified
Volumes:
Capacity:          209.7 MB (209,715,200 bytes)
Writable:          Yes
BSD Name:          disk0s1
Macintosh HD:
Capacity:          249.72 GB (249,715,376,128 bytes)
Available:          204.56 GB (204,558,282,752 bytes)
Writable:          Yes
File System:          Journaled HFS+
BSD Name:          disk0s2
Mount Point:          /

I ran the Extended Hardware Test 3 times, but there were no errors.   Any other ideas?   I'm coming up with squat while researching.
Edit: Apparently some people are reporting kernel error with Flash crashes.   Has anyone experienced this?   I updated their computer to the current version of Flash to see if this clears the problem up.

I have tried a hard reset, plugged into my imac, and into the wall. The iphone 4 will not turn on.

I seriously need my phone. I did the hard reset. Didn't work. I waited longer. Didn't work. I plugged the phone into the wall. Didn't work. I tried hard resetting while plugged into my computer with iTunes on. Didn't work Anymore ideas? I really need my phone. iPhone 4. I hate this phone. My blackberry never caused me this much grief!

Paul's suggestion may work, but if the Hard Drive was writing when the power was cut abruptly, there may be data corruption, file index corruption or even physical damage to the drive as the read/write heads clash.
If the SMC reset doesn't work, first see if the installation DVD can be inserted. If it can, start up with the C key held down. OK the language screen, ignore the installer and select the Utilities menu at the top of the screen, open Disk Utility. Select the HD in te left pane and click repair (not repair permissions).
If you get a message that repairs were carried out, run the repair again until you either get "the volume xxxxx appears to be OK" or a message that repair can't be carried out.
If it won't boot to the disc, or the disc can't be inserted, try a single-user mode boot - hold down ⌘ and S on start up until the Unix prompt appears.
Type carefully this command
fsck -fy
then press return.
As before, if the prompt reappears with the message that repairs were carried out, run the check again until you either get "the volume xxxxx appears to be OK" or a message that repair can't be carried out (and assume the latter if it hasn't given an OK within 4 tries).
Type
reboot
and press return to attempt to start up normally.
If it still won't start, it's fair to say the HD is dead.

Problems with partitions after hard reset

Hi hope some can help here, I installed Maverick on my imac and everything seemed fine, I went to work and came home to find a black screen with nothing but the mouse cursor, however the computer wouldnt respond in any way so had to do a hard reset when the computer restarted I would get the Aplle logo and the spinning wheel then the computer would restart it kept doing this over and over.
I restared the computer went into DU tried to repair disk and kept getting errors, my drive is 3TB i have a 1TB primary Partition and a second of 2TB I tried to erase and reformat the primary partition but got an error half way through now both partitons are greyed out with no way or deleting or doing anything with them I have also noticed I no longer have the hard drive make and model in the list just Mackintoh HD and my second partition, to make matters worse my second partition is now unmounted and and when I try to mount it says it needs to be repaired but wont repair, I really need totry and get the data from the second partiton but im struggling, when I tried to reinstall os x it cant see a drive to install to nothing shows up, I even booted using diskwarrior and even it couldnt see the drive, I know this drive is ok this is a software issue the partition table seems to be corrupt or something help!!
Its worth mentioning I had Parallels and Windows 7 on the primary partiton could the windows partiton have caused an issue when I tried to erase and reformat the partition?
Message was edited by: seanybdj

The drive has failed.

10.7.2 Lion freezing / apps lock up, must hard reset 2-3 times daily

I've seen several posts on this -- oddly, some of them are archived even though there has been no resolution...
Would love to hear people's experiences and especially if you have a fix. Would REALLY love it if Apple would get off their duff and give us a working O/S.
Ever since upgrading to Leopard I've been having problems with system stability and, specifically, with lockups. Usually this starts out with a few applications get "hung" (beach ball). Again, usually, I can force quit them, restart and continue for at least a little while... but, it always marks the beginning of a downward spiral. The final straw seems to be when Finder locks up. Once Finder locks, the system becomes unresponsive overall and I can't shut down without doing a hard reset (either cmd-opt-power or, more often, just hold power until a get a hard reboot).
Some of the behaviors I'm seeing:
Apps start to lockup. Best option at this point is to quickly shut everything down and restart. On occasion I get a software restart if I'm prompt about it.
Finder locks up... forget it. Hardware restart is in my future... will generally try to save work, but it seems that anything involving disk / file system access is completely frozen.
About one out of two times, the login screen is very slow to appear (about a 2 minute boot), and then it fails to respond to my wireless keyboard &/or mouse. Sometimes the mouse works, keyboard doesn't. If I wait for 1-2 minutes, it will usually "wake up" and suddenly gets all of the input in one blast... but usually I lose patience, open up the laptop, do another hard reset.
Sometimes the screen saver won't release control of the machine (much like login screen). I can move the mouse, tap keys, etc., screen saver just keeps right on running blithely along...
On rare occasion, even the force quit panel (cmd-opt-escape) refuses to appear.
Of late, I've taken to launching Terminal on login so that it's available (because after the lockups start, I won't be able to launch it). Then, I can issue a "shutdown -r now" which, most of the time, seems to work pretty well. I hate doing a hard reset, always worried it will lead to a damaged file structure or lost work.
I've tried a number of fixed, including (at the height of it) reinstalling 10.7.2, which I did a few days ago. It made no difference at all... Also tried resetting NVRAM, etc. About the only folklore I haven't tried yet is switching to Chrome or Firefox. A lot of people are blaming Safari for all of this, so perhaps I'll try that next...
I'm suspecting that Time Machine is making the situation worse, but turning it off (and disconnecting the drive) does NOT solve the problem. It seems to go a little longer in-between system lockups. Same symptoms... apps become unresponsive, one after the other starts to beach ball, eventually the whole system locks up... I'm wondering if it has something to do with disk access, as posted in other threads. I've been trying to minimize disk access wherever possible, for one, just plugging in my Time Machine drive about once a day, let it backup, then unplug. Not really sure if it's helping or not though.
Currently, I'm running into this on average 3 times daily (worst day was 6 times, best day was just once, yay...) Yes I've been keeping track. By my count I'm also losing up to two hours a day, because the shutdown / reboot process is so baby-sitting intensive (and I have to do it several times a day).
Very, very frustrating. This is definitely the worst O/S release Apple has ever put out there. I'd like to go back to Leopard, but worried about the downgrade... arrrgggh. (Wish Mr. Jobs was still around, somehow I think he would never have tolerated this...)

Cattus Thraex wrote:
Hm... what are the specific issues?
I launch iPhoto, use it a few times, and it hangs, requiring a restart of the iMac;
iPhoto complains that I am not connected to the Internet (when trying to display GPS data) when I am fully connected
Magic Mouse's connection drops about every 15 to 40 minutes of typing, often in this Discussion. Apple Care suggested that keeping my battery charge above 50% would solve it. It didn’t.(My batteries are Apple’s, as is the charger.);
When I return my hand to the Magic Mouse, the active window often suddenly scrolls up which looses the position of the pointer. This can cause problems in graphical apps like InDesign;
Mail's boxes display a small triangle every few days and will not send or receive, requiring Mail to be re-launched;
In Mail I cannot get pictures of people to appear in messages sent by them.
In Mail, stationery does not work properly. Neither of these two is an earth-shattering fault, but having been offered them I wasted a lot of time trying to get them to work.)
Time Machine three times over the last 1 1/2 years (OS 10.5 once and Lion twice) has complained that its HD is full when it is only ~1/2 full. A full reset on the last two did not cure it (I had not discovered Pondini's Full Reset until Lion). Pondini's symptom's and solutions did not match the error. Each time I had to erase and start again;
A couple of months ago, as a test, (after confirming my daily bootable backup of my system done by Carbon CopyCloner), I re-installed Lion from the InstallED.dmg, accepted the invitation to restore from TM, and upgraded to 7.2. All looked well except Mail displayed only the Header and first two lines of the body of messages, all the rest of the bodies were blank. Another major thing did not work after this re-installation (I can't remember the details now);
Carbon Copy Cloner can fail to find its Firewire backup HD about every 10th time (I have a daily schedule). The connections to the drive are plugged in OK but the drive is no longer mounted, whether the iMac has been restarted or woken up. CCC has been absolutely rock solid for years until Lion;
My Canon scanner (current driver, and it always worked before Lion), more times than not complains that it cannot start because it is in use elsewhere. I have to unplug its USB and re-connect.
In SystemPrefs > iCloud, a dialogue box said that Sys. Prefs. wants to use confidential info in my keychain. I press “Deny” and the box returns for ever until I force quit Sys. Prefs.
Software Update repeatedly tells me that a certain update is available but I already have installed it.
For those silly enough to install a new OS within a year of its introduction (not me: my iMac came with the wretched thing in it), some bugs can be expected, but not this many (at least in my opinion). All previous updates going back to 1997 have gone much more smoothly than Lion on my machines.
Although I am in a minority (given the huge number of sales of Lion – although MacWorld reports that sales of Lion are faltering), I am sorry to say that I have fallen out of love with Apple. I would gladly trade the elegance and the fancy features for a bit of “Works out of the box”, “It just works”, “Computing for the rest of us”.

After a hard reset all user profiles are now accessible by every user

I initially had our office time capsule set up with 3 seperate user accounts ("profiles") via these instructions. Thus each user had a login for the time capsule that would then show them a shared folder that all users could see, and then a personal folder that only those logged into that account could see and access.
While I was out of the office a co-worker was having trouble connecting his new iMac to the time capsule, so he called apple for assistance and they had him do a hard reset. The hard reset saved all the profiles and all information in each folder, but now everyone can access every folder. I'm not completely sure of what steps they took to set it up after the hard reset, but now, no matter which account you are logged in as you see:
-"Shared"
     -(Shared folder)
-"Users"
     -(user 1)
     -(user 2)
     -(user 3)
So you have complete access to each users folders. Does anyone know if there is any easier way to set the user profiles back up the way they were originally set up by myself, or do I basically have to re-do the whole process (which includes saving and transfering all folders--which is a long process)?

The security of the TC is designed for home networking.. because anyone who has physical access to the TC can easily access anything.. it is simply convenient perhaps to have user profiles.. but a quick 1 sec soft reset and anybody can gain access to anything.
see answer I wrote here.
https://discussions.apple.com/thread/4231228?tstart=0

Lion Hangs requiring hard reset

Hi,
I've looked through the forum and not seen this specifically mentioned..
Is anyone else having issues with Lion whereby the whole system becomes unresponsive and has to be power cycled? Since upgrading my Macbook pro and iMac this week and I've had to do it on both machines.
I've seen this caused by Safari (2 occasions) and Finder (2 occasions). On 3 of the 4 times Force quit didn't work and on 1 occasion Force Quit wouldn't even load!
Since it's not a 'crash' I see no reports in Console and nothing explicit to report back to Apple - though I have submitted a feeback form on the subject.
Anyone else seeing similar issues?

Good morning Bomgart!
I like to think being random is a great attribute. Sadly, not when it comes to a phone though. But fear not, because we've got a couple of solutions for one of our favorite couples.
Now, there's no doubt that random dying is an illness that does plague a small minority of devices. But, there's a possibility that it may be due to the equipment itself or potentially something that was installed. Based on your description of things, you're up to date in software. And hard resets are a fantastic route to take when experiencing these issues. But, we want to isolate the problem. What I'm going to recommend is doing another hard reset http://vz.to/Sq8I9x . Only this time, test it out before you load on your applications. Also, you may wish to remove those which may not be entirely reputable (battery savers, task killers, etc.). Please let me know how that goes and while we're on the topic, which device does your girlfriend have with us? I've got you covered.
EvanO_VZW
VZW Support
Follow us on Twitter @VZWSupport

Can't configure my Snow base station after Hard Reset

Hello -
I am having trouble configuring my Snow base station after a hard reset.
Airport Admin Utility will not see or connect to it.
I get the error:
"The AirPort admin utlity was unable to
read the configuration file of the selected
base station.
An error occurred while reading the configuration."
any suggestions?
I need to completely erase it and give it a different configuration altogether.
Any help would be appreciated.
Regards - Dustin

I can only offer sympathies. I have exactly the same problem.
A question:
1) After a hard reset of the ABS according to the procedures in Articles 106602 & 106685, at step 14 does Airport Admin(AA) find your ABS?
(I can reliably get to this point, however loading default software fails. I noticed that the Airport ID is zeroed! )
2) In AA have you tried connecting to 10.0.1.1 using your ABS password?
3) Can you create a c2c network? (I can connect my iMacs together reliably, so it is not a radio noise issue.)
I firmly believe this is a s/w issues somehow related to the recent upgrades. I only recenly bought my ABS, after replacing my Graphite for similar reasons. This is becoming unreasonablely time consuming and expensive.
I know this is a bit 'blah, blah', but I'm scratchng around too and would appreciate help! (I had to drill a hole in the wall to get 'hardwired' to the net, so I could get on here, this is not good!)
iMac 400Mhz Mac OS X (10.4.3)

Please help I accidentally did a hard reset...

on my airport extreme
I have a wireless network that has 4 imacs and 3 powerbooks accessing it. There are 3 airport extremes and 2 airport express'. Each one has a name like "living room" or "hallway".
Anyway when I reset it, it went back to its original settings "apple_network XXXXXX" or whatever.
How do I find out what the old configuration is? The name of the wireless network I was using initially and want it to connect to, isn't coming up in the networks menu. Obviosly the network dosen't recognize it cause it's settings have changed.
Mind you I don't know the name of the airport was or what the location it had?

It's possible that there's a profile defined with your old settings if you did a hard reset and not a factory reset. Run Airport Admin Utility and bring up the Express's configuration. Click on the Profiles tool bar icon and if there's a profile defined, select it. Then click Update.
If there isn't a profile defined, your out of luck: you'll have to somehow set up the Express from scratch again. When you do manage to get it set up again, I would strongly advise that your immediately go into Airport Admin Utility and define a profile.

My iPhone 4s is not connecting to wi-fi and i've done everything-reset, iTunes synch, hard reset etc...- bar throwing it at the wall, suggestions?

My iPhone 4s is not connecting to wi-fi and i've done everything-reset, iTunes synch, hard reset etc...- bar throwing it at the wall, suggestions?

FWIW, I have no problems at all with Lion. Running on a Late 06 iMac with 3GB of RAM and it handles it fine. A little slow, especially compared to my Mid '11 iMac, but neither one of them have problems with the beachball. I push the '11 iMac especially hard with multiple Windows installes running in VMWare Fusion at the same time as well as Safari, Word, Excel, Mail, iTunes, iPhoto, and iCal all running.

Hard reset damage on freezing issue

What is the likelyhood of damaging my iMac after about 40 plus hard resets and counting since update 1.1 has come out, freezing my computer.

I believe hard resets (with the power button) are safe. As I understand it, the button generates a "non-maskable interrupt" -- causing the system to shutdown under processor control. That's very different from removing power by "pulling the plug."
Even "pulling the plug" is very unlikely to cause permanent hardware damage, but it can lead to data corruption on the hard drive -- such that the OS will no longer boot. In that case, the only repair is an OS re-insall.
Looby

Yosemite keeps hanging and needs hard reset every night

Problem description:
System keeps locking up from sleep. At least daily system grinds to a halt and does not respond (other than mouse) and I have to do a hard reset (power recycle) to get it back up and running. I have done a clean install of Mac OS and have had this problem regardless of what else has been installed. Tried both a firmware and SMC/PRAM reset, and still no change. Getting really tired of this!!!!
EtreCheck version: 2.1.2 (105)
Report generated December 15, 2014 at 3:37:57 PM PST
Hardware Information: ℹ️
iMac (27-inch, Late 2012) (Verified)
iMac - model: iMac13,2
1 3.4 GHz Intel Core i7 CPU: 4-core
32 GB RAM Upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
BANK 0/DIMM1
8 GB DDR3 1600 MHz ok
BANK 1/DIMM1
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
NVIDIA GeForce GTX 680MX - VRAM: 2048 MB
iMac 2560 x 1440
System Software: ℹ️
OS X 10.10.1 (14B25) - Uptime: 6:14:23
Disk Information: ℹ️
APPLE HDD ST3000DM001 disk1 : (3 TB)
S.M.A.R.T. Status: Verified
EFI (disk1s1) <not mounted> : 210 MB
BOOTCAMP (disk1s2) /Volumes/BOOTCAMP : 350.00 GB (282.42 GB free)
Recovery HD (disk1s4) <not mounted> [Recovery]: 650 MB
MAC_Drive (disk2) / : 2.76 TB (1.33 TB free)
Core Storage: disk0s2 120.99 GB Online
Core Storage: disk1s3 2.65 TB Online
APPLE SSD SM128E disk0 : (121.33 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Boot OS X (disk0s3) <not mounted> : 134 MB
MAC_Drive (disk2) / : 2.76 TB (1.33 TB free)
Core Storage: disk0s2 120.99 GB Online
Core Storage: disk1s3 2.65 TB Online
USB Information: ℹ️
Generic USB3.0 DEVICE
KODAK i1220 SCANNER
Apple Inc. FaceTime HD Camera (Built-in)
Apple, Inc. Keyboard Hub
Apple Inc. Apple Keyboard
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Drobo 5D
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/Parallels Desktop.app
[not loaded] com.parallels.kext.hypervisor (10.1.1 28614 - SDK 10.7) [Support]
[not loaded] com.parallels.kext.netbridge (10.1.1 28614 - SDK 10.7) [Support]
[not loaded] com.parallels.kext.usbconnect (10.1.1 28614 - SDK 10.7) [Support]
[not loaded] com.parallels.kext.vnic (10.1.1 28614 - SDK 10.7) [Support]
/Applications/Toast 11 Titanium/Spin Doctor.app
[not loaded] com.hzsystems.terminus.driver (4) [Support]
/Applications/Toast 11 Titanium/Toast Titanium.app
[not loaded] com.roxio.TDIXController (2.0) [Support]
/Library/Extensions
[loaded] com.TrustedData.driver.VendorSpecificType00 (1.7.0 - SDK 10.7) [Support]
/System/Library/Extensions
[loaded] com.drobo.SCSI.ThunderBolt (1.1 [70504] - SDK 10.8) [Support]
[not loaded] com.dymo.usbprinterclassdriver.kext (1.1 - SDK 10.9) [Support]
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[running] com.adobe.AdobeCreativeCloud.plist [Support]
Launch Daemons: ℹ️
[running] com.datarobotics.ddservice64d.plist [Support]
[running] com.datarobotics.ddserviced.plist [Support]
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User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[loaded] com.adobe.ARM.[...].plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
[failed] com.lastpass.LastPassHelper.plist [Support] [Details]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Google Chrome ApplicationHidden (/Applications/Google Chrome.app)
Insync Application (/Applications/Insync.app)
BetterSnapTool Application (/Applications/BetterSnapTool.app)
Path Finder Application (/Applications/Path Finder.app)
Internet Plug-ins: ℹ️
AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Support]
Default Browser: Version: 600 - SDK 10.10
AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 [Support]
AdobePDFViewer: Version: 11.0.09 - SDK 10.6 [Support]
DYMO NPAPI Addin: Version: 1.0 - SDK 10.9 [Support]
QuickTime Plugin: Version: 7.7.3
nplastpass: Version: 3.1.61 [Support]
DYMO Safari Addin: Version: Unknown - SDK 10.9 [Support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]
Safari Extensions: ℹ️
LastPass
Open in Internet Explorer
3rd Party Preference Panes: ℹ️
None
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
      3% WindowServer
      2% AddressBookSourceSync
      2% Google Chrome
      1% fontd
      0% Insync
Top Processes by Memory: ℹ️
344 MB Google Chrome
309 MB mds_stores
172 MB spindump
137 MB Finder
103 MB ocspd
Virtual Memory Information: ℹ️
26.38 GB Free RAM
4.54 GB Active RAM
1.37 GB Inactive RAM
2.06 GB Wired RAM
31.05 GB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Dec 15, 2014, 09:24:09 AM Self test - passed
Dec 13, 2014, 09:46:37 PM LastPassHelper_2014-12-13-214637_shenpa.crash
Dec 15, 2014, 09:24:41 AM LastPassHelper_2014-12-15-092441_shenpa.crash

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
          SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter "BOOT_TIME" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the BOOT_TIME log message that corresponds to the last boot time when you had the problem. Now clear the search box to reveal all messages. Select the ones logged before the boot, during the time something abnormal was happening. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
For example, if the system was unresponsive or was failing to shut down for three minutes before you forced a restart, post the messages timestamped within three minutes before the boot time, not after. Please include the BOOT_TIME message at the end of the log extract—not at the beginning.
If there are long runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Some private information, such as your name, may appear in the log. Anonymize before posting.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Step 2
In the Console window, select
          DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A crash report has a name that begins with the name of the crashed process and ends in ".crash". A panic report has a name that begins with "Kernel" and ends in ".panic". A shutdown stall report has a name that ends in ".shutdownstall". Select the most recent of each, if any. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot. It's possible that none of these reports exists.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a crash or panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

"Hard" reset on an iMac?

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