Hard shutdown after BBOD. Utility window opens upon startup.

Earlier I had a spinning Beach Ball Of Death and I couldn't do anything with my laptop (Macbook Pro 13", purchased late 2011), so after a few minutes, I held down the power button. When I turned it back on, I was met with a Utilities screen giving me four options; reinstall OS X, restore from Time Machine back up, get help online and disk utility. Initially I tried to repair the disk in disk utility, but it came up with an error "live file system repair is not supported". I tried reinstalling the operating system, but when it asked me to choose a disk to install it to, there was only one option; Recovery HD (or something along those lines), which is locked and cannot be installed to. What on earth has happened?

Thanks sig. Unfortunately, I checked again and found out that I cannot have Apple service by phone anymore. It's already more than 3 months from the day I got the laptop.
Do you know the other way to get help from Apple? I don't know if I can use MobileMe from a Window computer -- the only way for me to access internet at the moment.

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