Hard shutdown - HTC DROID DNA?

how do i do a hard shut down on this phone? It seems like I have a non-removable battery. I can't call customer support because my phone is not working.
Please provide instruction on fix.
<Branched to a new discussion for more exposure and edited subject line to fit topic.>
Message was edited by: Verizon Moderator

Okay that's odd. I called again and spoke to someone from the prepaid department and they checked and said it is possible to switch from postpaid to prepaid and that all I needed was to get a new sim card.
But if you say its not that just leaves me feeling disconcerted. Some can also perceive that your website (and rep. Responses) purposely leave out necessary details for any BYOD prepaid customer so they feel pressure to buy a new device or give in and commit to a 2 yr contract.
I like the service but the prepaid plan best meets my needs and budget over post paid.

Similar Messages

Buying a contract free phone from Verizon (HTC DROID DNA)

Hi,
I apologize if this is the wrong place to post this, but I cannot find answer to this question. I live in Europe (Croatia) but in a month I'l visit NYC. While I'm there my plan was to buy HTC DROID DNA from Verizon as a contract free phone. As it is a Global Network phone will it work with my own network carrier and sim card back in Europe?
Thanks in advance

The DNA will work on the following GSM/UMTS network frequencies (per the DNA info page), if your carrier uses one of these you should be good.
Global Network: GSM (850MHz, 900MHz, 1800MHz, 1900MHz), UMTS (850MHz,
900MHz, 1900MHz, 2100MHz)
Good luck.

HTC Droid DNA issues after update to 4.2.2 (Software Version 3.06.605.4)

Since updating my HTC Droid DNA to 4.2.2 last month, I have several recurring issues:
The camera crashes (not every time, but often enough that it's VERY annoying) when taking HDR pictures (normal ones are OK)
After a reboot, the keyboard reverts to the Google default, instead of my choice of SwiftKey
On the plus side, battery life appears to be improved.
Is anyone else having these problems? Any suggestions on how to debug/get them resolved?
- R

The 4.2.2 OTA update for our phone is garbage. I broke my DNA took it back to best buy once i recived the new one i Stupidly downloaded the update.
>>Rooting discussion removed to comply with the Verizon Wireless Terms of Service<<
Message was edited by: Verizon Moderator

HTC Droid DNA - How to enable Call Forwarding in GSM mode in International Network

Hi,
I have bought HTC Droid DNA (Verizon) from ebay in India and I am able to use any 2G or 3G GSM network as it not locked by Verizon however there is no option to enable CALL Forwarding in phone settings.
Please help me and let me know how to enable call forwarding in HTC Droid DNA in GSM mode,

I don't think you can, call forwarding is enabled by Verizon here in the states. Maybe check with your carrier?

Wi-fi keeps dropping on my new HTC DROID DNA

Just got the HTC Droid DNA on launch date. The phone is really good but one nagging thing i noticed was that the wi-fi keeps dropping. My wife got an SG3 and it works just fine along with the Nexus 7, Ipad2, ipod and a pc on the same wi-fi connection.
Also sometimes the wi-fi is connected and the phone doesn't register an internet connection. Too much trouble to keep toggling wi-fi to get it to work. Has anyone else been having the same issue?

I have the same exact problem. There's another thread about this as well:
https://community.verizonwireless.com/thread/788277
We haven't been able to find a fix, but it sounds very similar to the problem they had with the HTC One X back in June:
http://androidcommunity.com/htc-one-x-wi-fi-problems-confirmed-as-hardware-issue-says-htc-20120618/
Not saying that it is for sure, but with the HTC One X it was ultimately a hardware problem, which means we'd have to turn our brand new phones back in. Very disappointing.

HTC Droid DNA OTA updates

Hi
I bought an HTC Droid DNA about a year ago on ebay.
I'm unable to get the OTA updates, since I live in Israel and don't have a Verizon sim.
I've tried contacting HTC, but no solution was given.
Is there anyway I could get the updates?!
Thanks

There might be a way to manually install the update, but you will have to check for it on HTC's website.

HTC Droid DNA help!!!

hi
i am yasin from turkiye. i am gonna go to usa this summer and i wanna buy a HTC Droid DNA. but i dont wanna buy it with 2years contract because i will use it in my country. so here comes my question; can i use this device with turkiye's gsm sim cards?(turkcell, avea, vodafone)

Buy here ..is good place to finding many DNA for you pleasure.
http://swappa.com/buy/htc-droid-dna-verizon

Htc Droid dna Contact trouble

Ok so my htc droid dan has some serious issues but last night the device completely reset everything. I lost all my contacts, and I'm not sure how to get them back when i go to backup assistant plus is doesn't work and i though i had them saved on my google account but clearly i didn't. i need to get them back anyway i can! please help.

Koondog, I am so sorry to hear that your device has reset itself! That's so inconvenient to have to unexpectedly try to piece your information together again! To try Backup Assistant again, follow these instructions to clear the app. http://vz.to/1izKXrw
My recommendation would be to clear the cache and clear data both on the Backup Assistant app, and also the app labeled Sync Service if available. Restart your phone, and try the backup again.
Please let us know if this helped to retrieve your contacts!
Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

I cant figure out why my HTC Droid DNA is no longer recognized by my computer when i hook it up with the USB cable that came with the phone.

I used to be able to just plug in my phone with the USB cable to my Windows 7 computer and browse phone storage with no issues. Now my computer sees it as an android phone but when it tries to automatically install the drivers for my phone on the computer, i get an access denied error message. No option on the phone that i can see that allows me to mount phone as a usb drive. This used to work just fine with nothing more than just hooking up the cable. What gives??

Let's get that access granted again, e_rock_b. The HTC DNA doesn't have a special USB Mass Storage Mode that needs to be turned on. Usually, it's as simple as connecting and browsing http://vz.to/1jktbZD as you mentioned. If your computer is no longer allowing that easy access, try the steps at http://vz.to/1jktvr6.
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport

HTC Droid DNA

Dear all,
I've read this phone comes with the possibility to insert a sim card?
Is this correct?
If so, will I be able to buy this phone and use it in Europe (Belgium).
In other words, do they come unlocked?
That's all :-)
Thanx in advance!
Regards
Steven

Ralph i'd say were your @ is probably about as good of a place as Any (( I seen some Discussion in Android on the DNA that would be a good place as Well. But as for Thread of it's Own i don't think one has been set up Yet.! And with the new HTC 1 that's supposed to be on it's way to Verizon and eventually here the DNA might end up Not having a Spot of it's Own.. But then again the forum might decide to combine the DNA's and HTC 1's threads together we'll just have to wait and see..
And.. Welcome to the Forum b33

I have a question about my htc droid dna

so i have had it for about a month and love it. but i am very confused on the preferred network setting.. I have no clue what it should be set on should it be on the global setting or should it be lte/cdma or gsm/umts . i have no clue what any of that means please someone help me lol.. thanks.

I've heard there a Good phone: But as on the Setting i have a Razr Maxx and on mine i have it set on LTE / CDMA as i don't plane to travel out of the Country and on your DNA you can set it to the Setting that i have my Maxx set on.. It just helps it Look for the 4G towers a little easier.. If you travel out of the States frequently you might want to keep the setting were it's at but if not you'll be Ok to set it were i Mentioned. One thing i would do once you have the setting changed soft reset the phone as it will help the phone get acquainted to the Setting.
Got any more Question on your DNA just Let me Know ~ b33

I have an HTC Droid DNA and I live in a pit - it takes 30 min to download MMS picture message. Is there a way I can download MMS over WiFi?

I have really bad reception at my house, and I want to be able to download MMS picture messages over WiFi. How do I do that?

How is service once you leave your home?
- Not any different. I have to drive a block or two to be able to send MMS messages with no hassle.
Are you aware of any resolution tickets filed to investigate issue?
- No
What's your zip code?
- 92630-2507

Cracked screen on HTC droid DNA phone,

Does anyone know if there is anyway to get any satisfaction from Verizon. They will not replace the phone because i did not purchase the insurance. I have called several time but they refuse to do anything. Plug stuck in the phone when I pulled it the phone flew to the floor cracking the screen.

Hi judyp42,
I am sorry to see that your phone has a cracked screen. While we are prompt to replace phones within the 12 month manufacturer warranty period when a manufacturer defect is detected, we are not able to provide free replacement for damaged devices, as physical and water damage voids manufacturer's warranty. Since you do not have insurance on your device, I recommend reviewing our Certified PreOwned Replacement program http://bit.ly/KNnblU for option to purchase a replacement phone at a discounted price.
AntonioC_VZWSupport
Follow us on Twitter at www.twitter.com/VZWSupport

The Cost of the Droid DNA SIM Error: $299!

10+ year Verizon Wireless customer
Recently endured 2 years of the HTC ThunderGarbage.
Switched to a HTC Droid DNA on launch day.
I dealt with the SIM randomly not working and being inaccessible multiple times a day. This was a pretty common problem (over 1 million results on Google for "Droid DNA SIM error").
I had enough when I missed an urgent call on a family matter and called Verizon. The agent said nothing was in the works for a resolution so I could send it in for a replacement device. It's a major issue. A phone that intermittently can't send and receive calls.
My malfunctioning phone had a crack in the screen, but was 100% functional otherwise. Well, other than when the design/manufacturing problem caused the SIM to not be recognized.....turning my phone into a 2-year contract paperweight.
Now I get a $299 Damaged Device Fee on my bill.
To make matters worse, less than a month after returning my phone, Verizon released a minor software update that fixed the SIM error. I'd rather have my old phone with the software update.
The "activation fee" and stuff like this.........it's no wonder people are switching carriers.

The Cost_of_sales_account & Sales_account as defined in the MTL_PARAMETERS are different from those in MTL_SYSTEM_ITEMS_B for the corresponding item. The values for these accounts in the interface tables are same as that in the MTL_SYSTEM_ITEMS_B table and hence not same as those defined in MTL_PARAMETERS.
Actually we have a Custom trigger on the MTL_SYSTEM_ITEMS_B table which updates these accounts, once the item is created in the Master Organization.
To verify this issue, I updated the accounts on the MTL_SYSTEM_ITEMS_INTERFACE table to match with that of MTL_PARAMETERS. Ran the 'Item Import', now those records are processed.
Does this means that, the Interface is validating the cost_of_sales_account & sales_account to match with that of the 'Organization' ??.
But we never had this issue in 11i. Is this a part of R12??

Droid dna Unlock code

Hi
i want to use HTC Droid dna in Asia too. My company provides local cdma sims. but Droid dna is unlocked for GSM. is there any unlock code to unlock it and use local CDMA sims and when come to USA use Verizon CDMA sim ?
hope verizon ppl give a positive reply

ok. but saw in some forums for earlier models ppl requested to verizon for unlock code and they were provided which was used and unlocked. in same forum some enquired and the verizon customer care person asked are u using verizon wireless or some
https://community.verizonwireless.com/message/953289
Re: Will my phone can unlockhttps://community.verizonwireless.com/thread/797952

Hard shutdown - HTC DROID DNA?

Similar Messages

Maybe you are looking for