Harddisk problem - how to resolve when out of warre

Hello all,
I dropped my Creative Zen Xtra today, until now I have had no problems whatsoever with this fantastic machine....
Basically now though, the menus won't load, when it's switched on it just hangs on the EAX screen for a couple of minutes before transferring me to the rescue menu. Of the four options on the rescue menu, Clean Up doesn't do anything, just returns me to the Rescue Mode, Formal All and Reload OS just gives me a "Harddisk Problem" message, and Reboot eventually returns me to the Rescue Mode.
I've tried resetting the player, but again just end up at the Rescue Mode again.
I presume that I've knocked the hard disk out of alignment - does anybody know how to fix this, and also how much I would expect to pay should I want to get it fixed?
Any help you can give would be greatly appreciated...
Damian Keen

You can try the advice here in the Zen FAQ at Nomadness.net at your OWN RISK. If you don't want to try this or are under warranty then contact Creative Support.
If you aren't under warranty you can contact Creative Support to see if they will repair it. If you want to try repairing it yourself, taking the risk the hard disk is at fault, then you can follow Rudi Cheow's excellent guide. There's also a thread here at the Zen Nomadness.net forum on compatible dri'ves, and the last page of Rudi's guide also has information on this.
A repair by Creative is likely to be expensi've, US$00+ although you will have to contact them to be sure.

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