Hardware diagnostics

I use my Mac Pro for music production. I run Pro Tools 10.2 with a Digi 003 interface. Ever since the 10.2 update my system keeps dropping the fire wire connection. I beleive it to be software but want to have my hardware checked out just to be on the safe side. There is supose to be a AHT, "Apple Hardware Test" file on my system that I can run to test my hardware but I can't seem to find it. Does anyone know where it is located? Is anyone else having similar issues and if so, how are you solving it? Thamks in advance for any assistance you might give!
Walt

It is on the OEM DVD Mac Pro came with
Intel-based Macs: Using Apple Hardware Test
https://support.apple.com/kb/ht1509
Firewire issues on front ports do happen and have been reported by some - not huge - from day one, and recent reports of Early 2008 owners. Some on the back FW ports also. If you have checked the ports for any markings from electrical shorting, cables, and have "reset FW ports" (a LaCie term really) may need to use PCIe FW controller if you have an open slot.

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Mac Pro Dual Quad Xeon 2.66, Lion, weird pattern on display, then died. Won't reboot. Did hardware diagnostics, says no problem. Video screen still has weird pattern, see apple, spins no boot. HELP!

Gee...I didn't know I was going to get a whole box to describe the problem. We took it apart, checked memory, it's ok. When I pried open the dvd and started from the install disc to run the hardware diagnostics, I pressed d. It didn't give me a choice about hard discs to start from, I have a snow leopard bootable disc ad a lion bootable disc. It didn't even see them.
I have work to do! Freakin.
So, it chimes, shows the apple with the pattern all over the screen and it spins, and then you see a progress bar. it doesn't go any further.

Take the card out and boot the machine.
The hit one of the volume up/down keys on keyboad. If you here the usual sound, it booted.
With any luck you have Screen Sharing enabled and can remotely log in.
But reaching desktop with the card out is pretty much proof that card is gone.
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You can try removing heatsink (12 screws) and baking it. (google)
You have exacty NOTHING to lose, so 50/50 odds are worth a shot.

Running hardware diagnostics with Yosemite on iMac

I'd like to run Hardware Diagnostics on a 2011 (maybe 2012) iMac. Yosemite is installed.
Have disconnected everything except keyboard and mouse, shutdown, and tried starting up with the "D" key held down. With this option, the system boots normally....no diagnostics options.
Tried with Shift D, and system boots in safe mode.
Help, please. Thanks!

Thanks for the reply, Mike.
The disk has never been erased to my knowledge, although OSX has been updated with each new release. Perhaps an old DVD with Snow Leopard might have the AHT utility? But will it still run under Yosemite? Is it safe to give it a try?
We're having 2 problems, and was hoping AHT could help rule out a hardware problem. Our primary problem is that Logic Pro (up to date version) intermittently stops and gives a message that the system is too slow. This severely impacts our ability to use the product during recording sessions. Another problem is that we intermittently get a flashing pink and green checkerboard of pixels ...sometimes about 1 inch square, and sometimes as large as 6 inches square (GPU?) (This issue doesn't seem to be creating any file corruption, to the best of our knowledge.)
The iMac is a 27 inch model 11,3. We have 8GB of memory, which, when looking at Activity Monitor, usually indicates only 6.5 GB are being used. Disk utility hasn't revealed any disk problems. (A similar system is using about 7.8 GB, and has no similar problems with Logic). Disk is about 66% full.
If we could rule out hardware issues, we'd try to reinstall Logic Pro, and, perhaps, Yosemite.
Thanks for your help!

Cannot boot from recovery, yet hardware diagnostics finds no problem

Hello,
I have a mid-2011 MacBook Air 11" which is running Mountain Lion, with most recent updates. No new software recently installed, and I was running Pages and a few other standards apps, when....
suddenly, computer started just going black and restarting, then would work for 10-30 seconds, then go black and restart.
It has been like this for two days, and now almost never even gets to the login screen. Usually, it just goes black after the Apple icon and starts over, sometimes the cursor appears in the upper left on that screen as well (which seems bizarre). Sometimes it will load the linen background, with the cursor in the upper left hand corner, but then be totally frozen.
Here's what I've tried:
-Ran the apple hardware diagnostics by holding "D" on startup. Both normal test and extensive test revealed no problems.
-Tried command-R and command-option-R revcoveries from boot up, nothing ever happens
-Tried safe boot, nothing ever happens
-Tried PRAM reset and SMR reset (the power one, I may have the name wrong)
-Tried booting up from the Recovery disk, no sucess
-Tried booting up from a USB recovery disk, which I made on my iMac
The last shot actually once got me to the disk utility. I was able to run to "reapair disk" to my main HD with no problems found. I than was in the process of running "repair disk permissions" when it went black again. I have not been able to get back to this point, however.
I am BROKE, out of warranty, and would really love any idea anyone may have for a clean wipe/install.
Thanks for your help!

So here's an update:
Still constantly shutting down, but some new interesting things:
1. If the run the Apple server hardware dianostics (through holding 'D'), it is the only thing I've tried where it doesn't randomly shut down. I've had this open for 1+ hour, and no shut down. This makes me think it's not hardware related, but I'm just guessing
2. I installed a fresh copy of ML on an external HD, trying the directions in the above article. It did not show up in the options of bootable drives when I held down 'option' on boot up.
3. I then came across this: http://www.macworld.com/article/1167857/how_to_make_a_bootable_mountain_lion_ins tall_drive.html
Using this method, the external HD did show up as recovery disk, which I was able to boot up. I got through the first several screens of a fresh ML install when it froze this time, right after the long progress bar. This is the futherest I got through any method. I have, sadly, not been able to get back to that point since the first try, though.
4. I have been able to get the globe from an internet recovery off of the internal partition recovery drive, but after the progress bar and the spinning globe, I just get the linen background, with the cursor stuck in the upper left hand corner, and no dialog box to top bar.
5. It seems like I can get further after I've given it a break. With that in mind, I gave it several hours rest, then was able to log all the way in for about 15 secs. I managed to take this bad photo just before it went black again (sorry I missed so much of the crash report):
Sorry for the bad photo, it's all I had time for. The last time I saw one of these, the BSD process name was a file related to Magician, a monitoring program. This time it looks to be related to Sophos. This being different makes me then think that it isn't third party software causing the problem, but instead Apple's kernal. Once again, this is just a guess.
Ideas?

Cannot run Register Test on communications task through Hardware Diagnostics Tool

Cannot run Register Test on communications task through Hardware Diagnostics Tool. Please help. Thanks.

Hi,
Insert the created CD into your optical drive and power off your PC. Power on the PC and boot up the CD containing the standalone diagnostics.
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Windows 7/8 UEFI/Legacy mode, MBR/GPT

When I run my hardware diagnostics I'm getting failures - WDC-WD64-00AAKS-65A7B2 SATA DISK DEVICE.

When I run my hardware diagnostics I'm getting failures - WDC-WD64-00AAKS-65A7B2 SATA DISK DEVICE,
HD535-5W, HD535-3W, HD535-2W.
Thanks!!!

That means exactly what it's telling you, the hard drive has failed or is about to fail and needs replacement.
If the system still runs backup your data and create Recovery DVDs ASAP if you haven't already done so.

Where can I download Apple Hardware Diagnostics for MacBookPro2,1?

My MacBook Pro 17-inch Core 2 Duo (MacBookPro2,1)'s DVD drive appears to be faulty - It treats working DVD's as 'blank'.
I want to run Apple Hardware Diagnostics (AHD) on the machine but (a) I can't find the original DVD for the machine (b) in any event it won't work as the drive is faulty!
I know I can download older versions of AHD at http://www.info.apple.com/support/aht.html but where can I find one for my Mac?
I want to download it and 'restore' it to a hard disc partition so I can boot it from there.
Any ideas anyone?

Every Mac model has its own components different than any other, and the Apple Hardware Test is unique to each model. A handful of models share one AHT. A pile of them are available for download but are obscured behind a non-obvious naming convention. A partial list is here and here. Unfortunately Apple simply doesn't make it easy to figure out how to restore this.
What I've learned is that pretty much all intel Macs before 10.7 did have AHT preloaded on the drive, found in hidden folder /System/Library/CoreServices/.dianostics. If you reformat the drive and reinstall, this is not reinstalled. And if you encrypt the drive with File Vault 2 it would be unavailable in any case. With 10.7 and newer hardware, the AHT is stuffed into an AHTxx.dmg file and found on the Recovery HD volume, also in a hidden directory. So it can still be used when FV2 encryption is enabled.
Since install disks are gone, I don't actually know how current Mac owners are supposed to get this restored, however also since that time, Apple has moved to firmware that can load the proper version of AHT via option-D on boot with a wired or wireless internet connection. It doesn't permanently download this to disk, the firmware downloads and runs it, and upon reboot it's gone again.
So the gist is, once you've lost the installed version of AHT, you either need the AHT disk that came with your computer or buy one from Apple or go to an Apple store and they'll run it for you. Or you have a newer Mac with firmware that can talk to Apple directly (pretty much anything 2010 and newer) over the internet.

Hardware Diagnostics for W700ds

Do the new Lenovo hardware diagnostics tools work with W700ds? This model is not included in the list of supported hardware.
If not, where can I download the previously supported PC-Doctor diagnostics?
I tried the new (unsupported) boot diagnostics on W700ds 2757CTO. Had a few error messages while the linux kernel booted but seemed OK until it looks like the diagnostics tried to switch from text to graphics mode. Display flashed briefly then after a bit more disk activity, nothing further happened. Perhaps the dual screen is not supported?

If your iMac is late 2011 or later, you have built-in diagnostics. Boot with the 'D' key.
If your iMac is older, you should have received diagnostics on the pre bundled installer disc which will boot with the 'D' key.
If you are missing those discs, call AppleCare, and they will ship them for a nominal fee.

Hardware Diagnostics Test doesn't see my network

I have a mid-2010 Macbook Pro that I just purchased, refurbished. I need to run a hardware diagnostics test on it as I am getting kernel panics after installing Adobe Creative Cloud.
I have confirmed that I have the ability to run this test. I hit option D at startup as instructed but when I get to the screen to choose my network, Mac doesn't see it. I even tried a wired ethernet connection and it's not seeing it.
I'm sitting in the same spot in the house as always and I can access wireless just fine when I start up normally.
Can anyone help? Thanks!

The AHT is almost completely useless, so you're not missing much. If you want to run it and you don't have the discs, you can order replacements from Apple customer service. You would do better to start a new thread describing the actual problem you have, rather than what you think is causing it or how you think it should be solved.

HARDWARE DIAGNOSTICS UEFI. BIOS 1.6.00. AND CHACKING THE MEMORY OF LAPTOP.

I HAVE A HP PAVILION INTEL I3 SERIGE LAPTOP. AT THE TIME OF BOOTING SHOWS A MESSAGE THAT HARDWARE DIAGNOSTICS UEFI. BIOS 1.6.00. AND CHACKING THE MEMORY OF LAPTOP. HOW I GET SOLUTION TO NORMALY RUN LAPTOP? AND ANOTHER PROBLEM IS -= BRIGHTNESS ALOWAS BEING MINIMISED.

Hello SUJOYMONDAL,
Welcome to the HP Forums!
I understand the computer is having a memory and brightness issue. I can do my best to help! I need you to clarify the issues, and please provide the following information:
1. The computer's model number. If you require assistance locating this information, please reference this website: Guide to finding your notebook product number
2. The computer's operating system. If you require assistance locating this information, please reference this website to determine your Windows operating system.
3. Have you installed any new software or drivers on this computer, before the issue appeared?
Additionally, if the issue just began occurring, I would perform a system restore. I want you to bring the computer back to the earliest restore point possible, in an attempt to dodge whatever caused the issue. Here is a document on how to perform a System Restore: System Restore
Mario
I worked on behalf of HP.

Need an Explanation for an Failure ID from Hardware Diagnostics-8440p

Hello,
i have an hp 8440p and got the Problem that the Primary Battery is suddenly not charging. Worked perfectly the other day.
I tried a suggested solution in this forum where the acpi control method battery in the hardware device manager has to be uninstalled. That did not work.
I started the HP Battery Check under Windows and i got no errors.
When i used the HP Hardware Diagnostics, i've got the following informations:
Failure-ID:6br0GJ-50c78p-x87r5g-c0f003
As my notebook is not covered under warranty(i think), i have no way to contact hp Support.
Which would be perfect, would be if anybody could tell me what has happened to the battery, if i have to replace it and how to avoid such errors.
The current Current of the Battery is:0mA
And just out of curiosity: The HP Battery Check shows under Cycles : 243/300. Does this mean it only had around 60 charging cycles left? <- This would really ease the pain of buying a new battery.
Thanks for your time and your answers.

Hi,
Firstly the good news is battery can "live" much more than that, it still can be in good condition at 600 cycles. And the bad news is that 24 character failed-id tells you the HDD on your machine is failing. Please backup file and data, ready for a HDD replacement.
Regards.
BH
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I have hardware diagnostice failure message

I have an HP Pavilion 6310 with Windows 7 64 bit. The device has been locking up and running very slowly at times. Today, got an error/failure message during hardware diagnostics maintenance program, "SMART Short Self Test SD 521-2W. Any idea what may be happening?

Hi
The Smart DST failure is in regards to the Hard drive or Memory Failure on your unit you will need to replace the part in order to get the unit back to working condition. As per your notes you need to check if that was Hard drive or Memory test which has failed.
Let us know how it goes!
"I work for HP."
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Regards
Manjunath

I can't seem to run a hardware diagnostics on my MacBook Pro.

I recently had an issue with the Wi-Fi hardware on my MacBook. I wasn't able to view any local networks. Instead, the menu option stated that there was an issue with my wireless hardware. I resterted my MacBook and the issue persisted. My computer also went to sleep and I wasn't able to wake it up. Since then, everything is back to normal and functioning properly. I searched some articles on the support site on how to run the diagnostics at startup, but holding down the D key doesn't do anything. I'm currently running the latest version of Mavericks (10.9) and I have a 15-inch, mid 2010 MacBook Pro. Is there something missing that's causing me not to have the on-board diagnostics available to me? Is there even a way to check for something liek that? Any advice is greatly appreciated in advance.

ChrisJ1927,
with Mid 2010 MacBook Pros, you’ll need to use the Apple Hardware Test that came on the model-specific grey installation DVDs that originally came in the box. The diagnostic tools on the Recovery Partition aren’t usable on MacBook Pros that were originally equipped with Snow Leopard or before.

Where can I download Apple Hardware Diagnostics for my MacBook Pro ?

I have a problem of Mac freezing with an alarm sound forcing me to shut down, and someone suggests that I run an Apple Hardware Test. But I have no such CD. Do you know wether such an application can be downloaded for a MacBook Pro (Mac Os X Lion) ?
Thanks in advance for your answer.

Thank you very much !
I was surprised not to have a CD for AHT. But if it is already included in the MacBook, it's fine.

H P Hardware Diagnostics U E F I not installing .

Operating system Windows 8.1 64 Bit
Pavillion Desktop 110-303 n a
Product number J2F55EA
Google Chrome Browser .
Hi There
I know very little about computers .
Going into H P suport system today I found the H P Diagnostics U E F I was not installed and had not installed since last November .
It fully downloads .
I tried to install it was and it failed each time .
Today I noticed when I played videos that on some sites the video would hang and show the loading message .
Sometimes they would go on to play and they will plat if I right click and press reload .
I recentley installed a pair of logitech speaks now unpluged .
I have only on extension ( Lastpass ) .
Thank you for reading .
Frank
This question was solved.
View Solution.

Hi Frank,
You posted HP 110-303 NA on one post and 101-303 NA on another post. Which is it? I suspect it's 110. I did read your other post so maybe you have already solved your issue.
If your PC is running Windows 8 in Secure Boot mode then try the following suggestion.
I would suggest that you go into the BIOS and disable Secure Boot and save. Then reboot your PC and download the latest diagnostic update and manually do the update.
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT

Hardware diagnostics

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