Hardware error (Sense code23A00) - Now what should I do? Please advice...
Hello,
I would like to burn a new project to a DVD. Encore is giving me the following message over and over: "Encore was unable to complete the operation because of a hardware error (Sense Code 23A00). Contact the hardware manufacturer.
Please advise me what the best next step is I can take...
My version of Encore (CS3) sits on a Windows XP SP2 machine that is newly installed (last week) and still squeaky clean. I don't know who the manufacturer of the DVD-drive is. It worked fine before, and it works fine with other DVD0-burning software now (I know that doesn't mean a lot).
I use Imation DVD+RW discs. Before my clean install I had CS2 and it worked fine with these DVD's.
I have read the "Things and Software to avoid when authoring for DVD-V" document. None of the points there really seemed to matter to me (I don't have any of the identified problems, and use Nero software, which it does not reference). One point that does raise some questions is #14: "Disable the Windows XP packet writing utility": when I click on properties for the DVD-drive there is no Recording tab. Is that an indication of something that might be wrong? I have also searched these forums and read all the postings I could find on similar sounding messages.
It now seems I have three options. Which would you advise?
1. I can buy DVD's of another brandname, or not +RW. Interestingly enough, when I burn a DVD it goes through the process of acquiring all the data and checking transcoding settings, and then quits as soon as it really needs to start writing.
2. I can buy and install another DVD-burner. What brand would you advise?
3. I can tell Encore to create a DVD image ad then use Imgburn to burn said image to a DVD. Not a fan of this approach, I don't want to buy another program.
I can go any of these three roads. Perhaps there is a 4th option I have not thought of? I am kind of hoping someone will see my message and know exactly what the problem is... #1 is of course the easiest and cheapest option. Problem is none of the solutions guarantee success...
I would really appreciate any input you might be able to give me! Thanks in advance,
Rogier
Rotterdam | The Netherlands
>...and use Nero software, which it does not reference.
The
Things and Software to avoid when authoring for DVD-V
FAQ does mention Nero:
5. InCD: This is packet writing software that comes bundled with Ahead Nero Burning Rom. This package will load a packet-writing software that will constantly talk to your CD/DVD writer, and can cause a number of issues while trying to write a disc. Disabling this software is not enough, as a portion of this package is always running after you start windows. You will need to uninstall it in Add/Remove programs, then reboot to remove it.
If your installation of Nero didn't include its packet writing part then this doesn't apply obviously.
>...when I click on properties for the DVD-drive there is no Recording tab.
Could possibly be an indication that the drive isn't properly recognized by Windows. While you are in the Properties screen, what does it display as name for the drive?
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