Hardware scan failed

I've tried doing a hardware scan through the Lenovo System Health and Diagnostics and it has twice failed the Targeted Read Test and SMART short selt test.
Result Code: WHD01V00I - 7BX1F
I have done a chkdsk full scan and on restart it hangs at 27%.
I have tried to do a full system disk image with Macrium and even that fails, as does Windows 7 File Recovery.
So is my 2 month old hard drive dying? If so, it is still under warranty but I'm not sure what to do as I am in France and because I'm not a business and cannot speak French fluently, the French helpline will not help. The UK helpline will not help because I'm in France.
What wonderful customer support!!!
Any suggestions anyone?

Good day.
Could you provide a bit more information about your system?
Model, OS version, any hardware modifications, might prove helpful to members providing advice.
Regards.
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество
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X1C3 Helix X220 X301 X200T T61p T60p Y3P • T520 T420 T510 T400 R400 T61 Y2P Y13
I am not a Lenovo employee.

Similar Messages

FULL Test hardware scan FAILED.

FULL Test hardware scan FAILED. Does anyone know what this means? Failed Error code WPE01-ZLKAnd how to fix it? STUCK in Chiang Mai, Thailand. I WANT someone who speaks English IF there is a repair place. BIG problem? small problem? I don't know. Thanks.

Good day.
Could you provide a bit more information about your system?
Model, OS version, any hardware modifications, might prove helpful to members providing advice.
Regards.
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество
Community Resources: Participation Rules • Images in posts • Search (Advanced) • Private Messaging
PM requests for individual support are not answered. If a post solves your issue, please mark it so.
X1C3 Helix X220 X301 X200T T61p T60p Y3P • T520 T420 T510 T400 R400 T61 Y2P Y13
I am not a Lenovo employee.

Hardware scan failed with result code WWF00F008-WJDZ3F

This kept erroring so when I ran this test I had ;
Disabled Wired LAN
Turned on Wireless
Confirmed that I can access Internet
Turned off Firewall
Product : W520 4282CTO
Bios : 8BET62WW (1.42)
All drivers are latest and windows up to date.
I am using Windows 8.1
Please help to get rid of this error. This has been occuring for a few months now.
thanks.
Solved!
Go to Solution.

Link to picture
Hi, i ran the test again with suggestion but same result.
I have also tried following
ipconfig /flushdns and test
clean out all entries from hosts except 127.0.0.1 localhost
turn off firewall
while writing i ran the test with all other adapters turned off including internal network adapters created by vmware workstation 10.
and result was SUCCESS.
so this was caused by vmware network adapters. however interesting thing is i have been using vmware workstation for a long time and didnt have this issue before. i did update vmware workstation to 10.0.2 build-1744117 some time ago and this could have modified the network setting to diagnostic's dislike.
Hope lenovo updates the test to give more acurate result.
thanks all for your help.
Moderator note; picture(s) converted to link(s) About Posting Pictures In The Forums

Failed Hardware Scan and other issues E440

Hi all,
This is probably more rant than anything, but I wanted to give a heads up to others too.
I have a ThinkPad E440 that is a year old. From the very first time I turned it on, there have been issues. The first hardware scan (via Lenovo Solution Center - LSC) showed a warning for the Intel Dual Band Wireless-AC 7260 Local Connection Test. There were also tons of System Events that always show up in the "Configuration History" part of the LSC. You can look at the calendar and tell exactly which days I used the computer because there will be System Events generated each day. Things like app crashes and failed drivers.
In July 2014, I got the first warning for the 16 GB SSD - the SMART Short Self-Test. By February this year it showed as failed for each hardware scan (these were initially set up to run monthly).
Also the whole time I've had it the touch screen would just stop working at some point and I would have to reboot to get it working again.
I finally called Lenovo on March 30th, before my warranty expired. When I called that time, I didn't realize the hard drive failure was the SSD. So they sent me a new 500 GB drive. I also added the other things into the case when I talked to them. For the wireless issue they suggested making sure the driver was up to date. I did this and let them know when I called back that it was up to date and still having the warning. So I called them to tell them to tell them about the wireless and also that I realized it was the SSD having the failure, not the main drive. The first case had already been closed even though none of the other items were addressed.
So they opened another case (this is #2). They said to mail them the laptop since the wireless issue would probably be on the board and it wasn't something I could fix myself. They sent a box with a prepaid overnight shipping label. I was very sick for a few days so I sent it back to them on April 10th (a Friday). Via UPS I saw it was delivered on Saturday. Work was performed on it Monday, April 13th and sent back to me that very day. I received it on April 14th. This part of the service has been excellent - very fast response.
Being in IT, I included a letter with the laptop that outlined the issues that should have been in the case. I also printed the hardware scans and what the system events looked like.
When I got the laptop back, the sheet inside said they had replaced the Speaker because of Distorted Sound. This was not even on the list even though I had noticed it. I didn't even power up the laptop before calling them again - yes, I was furious! Plus our power was out...
So this was noon on the 14th. They opened case #3 and sent me ANOTHER BOX so I could send it back.
After our power came back on the 15th, I powered up my laptop. I opened the browser (I have it set to restore the previous session) and there was a sexually explicit video on YouTube. I opened the other browser and there was a different video on YouTube. So this person was watching YouTube instead of fixing my laptop. I looked through both browser histories and there was quite a bit of activity while my laptop was at the repair center... I ran the hardware scan - still failed and a warning for the wireless. They really hadn't done anything.
I also found two pictures of the repair person in the recycle bin...
So I called back. I was LIVID! They opened another case (this is #4). And sent me ANOTHER BOX. I finally learned the other day that once a case is opened, it cannot be edited or added to at all. Instead, they close the other case and open a new one. I guess their turnaround time for closing cases is excellent! I've never seen a system like that - and I've used a lot of them.
I got a really nice, patient fellow on the line. He took all my info (again). I emailed him the pictures, screen captures of the YouTube videos, the letter I had sent - everything. He entered as much into the new case as he could - he talked to one of the supervisors to make sure he did it right. Somehow he flagged it so that the laptop would get more attention (time) at the repair facility. He also opened a separate case (an escalation ticket?) for a supervisor to call me regarding the person's conduct at the repair facility. He said they would call me that day. (It's now the 25th and I've never heard from anyone)
So, he sent me ANOTHER BOX. I've built up quite a stack of them.
Our power was out AGAIN from the 17th through the 19th (don't get me started).
I noticed a hardware scan had now gotten a failure on the main hard drive. So I called them on the 21st to add this to the case before sending the laptop back. The girl said they can't add anything to an existing case or edit it at all once it's opened. She would have to open a new case and SEND ME ANOTHER BOX. I told her to forget it because I was ready to send it in and didn't want to wait for another box. I also asked for a status on that "escalation case" where the supervisor was supposed to call me. In order to do this she, yes, wait for it, had to open ANOTHER CASE!! So they would know I wanted a status. I'm completely dumbfounded.
So I sent it back on the 21st. This time I practically wiped it. I had already removed all my files the last time, but I had left my bookmarks and browser history intact. I set up a guest logon with admin privileges. I updated my letter and printed off more stuff to include with the box. On one sheet I had only the case number, the serial number and machine type. On another sheet I had "DO NOT SEPARATE THIS PAPERWORK FROM THE LAPTOP" and the case number. I put this sheet on top (The guy on the 15th said my letter and stuff may have gotten separated from the laptop once it was delivered to the repair facility). I used a ton of staples so it would all stay together. I included in my letter the failure on the main hard drive and asked if they could look at it. I wrote about having to open a new case if I wanted to include it.
They received it on the 22nd. A nice gentleman from the repair facility called me that day asking about the password. that. was. written. on the sheet they have you fill out. I told him what happened last time and also mentioned the hard drive failure and asked if he could look into it. He said they would.
I received my laptop back yesterday morning.The sheet that came with it said they had "replaced the following parts to complete the repair of your laptop."
Part Description                                           Symptom
IMAGE                                                             Replaced due to engineering change
System board                                                 Network card error
Hard disk drive                                                Network card error
ECA-WIRELESS                                            <no symptom listed>
There was also a sheet saying they had installed a factory preload of software and I needed to install Lenovo and Windows updates.
When I booted it up, the first thing I noticed, in the lower right corner was:
Windows 8.1
SecureBoot isn’t configured correctly
Build 9600
I ran a hardware scan. Well, I tried. It stopped part way through and said it finished successfully but most of the tasks showed up as cancelled. I tried to run it again - issues - rebooting ensued. It said the LSC wasn’t available and that I should try again or reboot.
Tried several times. Then got what I guess is the new BSOD - kinder, gentler:
Your PC ran into a problem and needs to restart. We're just
collecting some error info, and then we'll restart for you. (xx% complete)
If you'd like to know more, you can search online later for this error: DRIVER_CORRUPTED_EXPOOL
Even though the LSC said my Lenovo files were all up to date, I ran the Update. And first I had to download a new version of Update. Then I downloaded all of the Lenovo updates and installed them (there were quite a few). The BIOS update failed. While I was doing the Lenovo downloads, I got a light blue screen but no text (I was out of the room so I'm not sure what happened). Did CTRL-ALT-DEL and it shows only IE and Task Manager as applications that are running. Could not “Switch to” IE. Hitting window key to go to start didn't do anything. So I had to restart.
By 3pm yesterday there were 34 system events in the configuration history.
I ran the hardware scan again after I updated the Lenovo files, and you guessed it! Failure on the SSD (SMART Short Self-Test) and warning on the wireless. Nothing had changed. Except hardware scan is acting different than it did before I sent in the laptop for repairs. When it finishes, it instantly closes and just shows 100% complete. When I click on "see last results" it shows a screen called
Log Information,
Canceled 04/24/2015 n:nn pm
You have not done a hardware test on your computer
And the calendar in LSC only shows the very first hardware scan I did on Friday. Even the hardware scan screen shows the date and time of the last scan. It also shows the error code. In order to see exactly what is failing, I have to sit there and watch it very closely and snap a picture of the screen as soon as the error (or warning) shows up.
When I would try to run Windows update, it would hang up PC Settings. I couldn't even kill it using task manager because it didn't show up as a task. During this, I got a flag saying the firewall wasn't turned on. I tried to turn it on, but clicking on Turn on Windows Firewall didn't do anything. I tried to setup my Microsoft account but that just hung too.
I ended up running Windows Update FOUR TIMES to get all the updates installed. Every time I ran it, it said "Done!" and I would run it again and more would show up. The last time was this morning.
At some point, the error about SecureBoot went away.
Then, I created a bootable BIOS update disk. Following the ReadMe instructions, I went through ThinkPad Setup and verified several values. Of note:
Secure Boot was DISABLED. According to the ReadMe file, this should be ENABLED in Windows 8.1. I enabled it.
Under Startup/Boot, according to the ReadMe that came with the BIOS update, UEFI/Legacy Boot is supposed to be set at UEFI Only for Windows 8.1. Mine was set to "Both". I changed it.
In Startup, OS Optimized Defaults was DISABLED, even though it says right there (and in the BIOS update ReadMe) it should be ENABLED to meet Microsoft Windows 8 Certification Requirement.
After these updates, I flashed the new BIOS.
Then, I ran hardware scan again...
Now I have TWO failures on the SSD: Random Seek Test and SMART Short Self-Test. Great.
In the Event Viewer (that I recently discovered), it says my disk has a bad block. It just says The device, \Device\Harddisk\DR1, has a bad block. I assume this is the SSD...
There are 867 events in the event viewer - Critical, Error, and Warning...
Fifty-two of these are from October 7, 2013 - before my little laptop was a glimmer.
The rest are from when Lenovo had it and yesterday and today.
64 of them are the disk error.
341 are from DeviceSetupManager. 65 of those are from failed driver installs. 69 are for not being able to establish a connection to the windows update service. 64 are from not being able to establish a connection to the Windows Metadata and Internet Services (WMIS).
3 times it's rebooted without cleanly shutting down
60 of them are from Service Control Manager and say The TDKLIB service failed to start due to the following error: The system cannot find the file specified.
One of them says {Registry Hive Recovered} Registry hive (file): '\??\C:\Users\Default\NTUSER.DAT' was corrupted and it has been recovered. Some data might have been lost.
16 are warnings that various processors in Group 0 are being limited by system firmware.
12 say the certificate for local system with thumbprint <bunch of hex numbers> is about to expire or already expired.
108 are warnings for failure to load the driver \Driver\WUDFRd for various devices
16 are application errors
One is for the computer rebooting from a "bug check"
15 are for name resolutions timing out after none of the configured DNS servers responded.
10 are for SecureBoot being disabled.
14 for services terminating unexpectedly
15 are for WLAN Extensibility Module has stopped
61 are for applications not being able to be restarted because the application SID does not match Conductor SID
12 are for activation of CLSID timing out waiting for the service wuauserv to stop
So, I'll call them on Monday and open. a. new. case (#5?) - but really 7. And get A NEW BOX.
I'll keep you updated!

Hi amycdero and welcome to the HP Forum,
I understand that you are having scanning and printing issues after upgrading to Mavericks OS X v10.9.1. I will try my best to help you resolve this issue.
In this document for Mac OS X: Scanning Software Does Not Open or Stops Responding are steps the may help you with your scanning issue.
This document for Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems should help with the streaking printing issue.
I hope this information is helpful. Please let me know.
Thank you,
I worked on behalf of HP.

HDD replaced with SSDHDD & Drive Self Test failed hardware scan by LSC

Hello! Happy new year!
I bought a new SDDHDD instead of the HDD that came with the laptop when I bought it because it was faulty.
I want to make sure that the new drive isn't faulty when running the hardware scan using Lenovo Solution Center (LSC), I got this result code: WHD01V000-HK9V1D - Warning for the SMART Drive Self Test. However I tried testing using HD Sentinel and SeaTools but they showed no errors.
Note: I'm taking LSC seriously because it showed warnings then critical alerts before my first HDD failed so I don't want to ignore it.
Please let me know what it means and if I should worry or how to fix the problem? Or does it simply not support SDD?
Thanks for reading this long message! (Sorry)

Hi, quocphong
It sounds like the hard drive is running okay overall, but it has some bad sectors in it. You will not be able to read or write to these sectors. That being said, I would first try running a ChkDsk on the hard drive and see if any of the sectors can be repaired. To run a ChkDsk, go to Computer and right-click on the C: drive and select Properties. Navigate to the Tools tab and select the box that says Check now... This should scan the drive for errors and attempt to fix them if possible. The test can take a while, so I would do it when you will not need access to your computer.
If the test is not able to fix the errors, then I would contact Lenovo at 120-11072 (Toll Free) or +(84) 8 3521 8000 (Standard Charges Apply) and discuss a hard drive replacement with them. As for Windows, you will need to ask for recovery discs as well. Lastly, I would backup everything on the current hard drive so that it is not lost.
Hope it helps,
Adam
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Hardware scan not updating

SCCM 2012 SP1 CU3
We are going through a Windows 7 deployment at the moment (not alone here I'm sure) and we're finding that some of the clients aren't reporting back their hardware inventory after being re-imaged. Client activity is as follows:
Policy Request: 17/3/2014
Heartbeat DDR: 15/3/2014
Hardware Scan: 07/02/2014
Software Scan: 15/03/2014
You can see above that the rest of the client activity is pretty up to date, but the hardware scan hasn't been updated since it was re-imaged.
InventoryAgent.log file looks OK, from what I can tell:
Collection: 17/18 inventory data items successfully inventoried.
InventoryAgent 17/03/2014 13:08:59
4452 (0x1164)
Inventory: Collection Task completed in 1.981 seconds
InventoryAgent 17/03/2014 13:08:59
4452 (0x1164)
Inventory: 1 Collection Task(s) failed. InventoryAgent
17/03/2014 13:08:59 4452 (0x1164)
Inventory: Temp report = C:\WINDOWS\CCM\Inventory\Temp\75c52320-c252-49a2-abd8-e7c46a029e78.xml
InventoryAgent 17/03/2014 13:08:59
4452 (0x1164)
Inventory: Starting reporting task. InventoryAgent
17/03/2014 13:08:59 4452 (0x1164)
Reporting: 17 report entries created. InventoryAgent
17/03/2014 13:08:59 4452 (0x1164)
Inventory: Reporting Task completed in 0.047 seconds
InventoryAgent 17/03/2014 13:08:59
4452 (0x1164)
Inventory: Successfully sent report. Destination:mp:MP_DdrEndpoint, ID: {BBA991A0-D6CE-469E-BC1A-2FC010F85F8A}, Timeout: 80640 minutes MsgMode: Signed, Not Encrypted
InventoryAgent 17/03/2014 13:08:59
4452 (0x1164)
Inventory: Cycle completed in 3.837 seconds
InventoryAgent 17/03/2014 13:09:00
4452 (0x1164)
Inventory: Action completed. InventoryAgent
17/03/2014 13:09:00 4452 (0x1164)
Inventory: ************************ End of message processing. ************************
InventoryAgent 17/03/2014 13:09:00
4452 (0x1164)

Worked through the be.enhansoft.com blog and found that the data was getting over to the MP, but am getting the following error in the MP_Hinv.log - anyone seen this before?
I've checked the time zone on the client OS and its correct, and there are loads of clients reporting back with this error:
Hinv Retry: ******************* Start of Task *********************
MP_HinvEndpoint 17/03/2014 16:01:25
6676 (0x1A14)
Hinv Sax: loading D:\Program Files\Microsoft Configuration Manager\inboxes\auth\dataldr.box\HinvAttachment99EDTDIB.xml
MP_HinvEndpoint 17/03/2014 16:01:25
6676 (0x1A14)
Resync report from client VWM12095, action description = Hardware
MP_HinvEndpoint 17/03/2014 16:01:25
6676 (0x1A14)
Date property year value is less than 1980 - 16010101000000.000000-000; year will be adjusted by MIF processing on site server
MP_HinvEndpoint
17/03/2014 16:01:25
6676 (0x1A14)
Date property year value is less than 1980 - 16010101000000.000000-000; year will be adjusted by MIF processing on site server
MP_HinvEndpoint 17/03/2014 16:01:25
6676 (0x1A14)
Date property year value is less than 1980 - 16010101000000.000000-000; year will be adjusted by MIF processing on site server
MP_HinvEndpoint 17/03/2014 16:01:25
6676 (0x1A14)
Date property year value is less than 1980 - 16010101000000.000000-000; year will be adjusted by MIF processing on site server
MP_HinvEndpoint 17/03/2014 16:01:25
6676 (0x1A14)
Date property year value is less than 1980 - 16010101000000.000000-000; year will be adjusted by MIF processing on site server
MP_HinvEndpoint 17/03/2014 16:01:25
6676 (0x1A14)
Date property year value is less than 1980 - 16010101000000.000000-000; year will be adjusted by MIF processing on site server
MP_HinvEndpoint 17/03/2014 16:01:25
6676 (0x1A14)
Date property year value is less than 1980 - 16010101000000.000000-000; year will be adjusted by MIF processing on site server
MP_HinvEndpoint 17/03/2014 16:01:25
6676 (0x1A14)
Date property year value is less than 1980 - 16010101000000.000000-000; year will be adjusted by MIF processing on site server
MP_HinvEndpoint 17/03/2014 16:01:25
6676 (0x1A14)
Date property year value is less than 1980 - 16010101000000.000000-000; year will be adjusted by MIF processing on site server
MP_HinvEndpoint 17/03/2014 16:01:25
6676 (0x1A14)
Date property year value is less than 1980 - 16010101000000.000000-000; year will be adjusted by MIF processing on site server
MP_HinvEndpoint 17/03/2014 16:01:25
6676 (0x1A14)
Date property year value is less than 1980 - 16010101000000.000000-000; year will be adjusted by MIF processing on site server
MP_HinvEndpoint 17/03/2014 16:01:25
6676 (0x1A14)
Hinv: warning skipping instance of array property as exceeds max length. Class: "Win32_Printer" Property: "PaperSizesSupported"
MP_HinvEndpoint 17/03/2014 16:01:25
6676 (0x1A14)
Hinv: warning skipping instance of array property as exceeds max length. Class: "Win32_Printer" Property: "PrinterPaperNames"
MP_HinvEndpoint 17/03/2014 16:01:25
6676 (0x1A14)
Hinv: warning skipping instance of array property as exceeds max length. Class: "CCM_SystemDevices" Property: "CompatibleIDs"
MP_HinvEndpoint 17/03/2014 16:01:25
6676 (0x1A14)
Hinv: warning skipping instance of array property as exceeds max length. Class: "CCM_SystemDevices" Property: "CompatibleIDs"
MP_HinvEndpoint 17/03/2014 16:01:25
6676 (0x1A14)
Hinv Task: Translate report attachment to file "D:\Program Files\Microsoft Configuration Manager\inboxes\auth\dataldr.box\HP0SU47C.MIF" returned 0
MP_HinvEndpoint 17/03/2014 16:01:26
6676 (0x1A14)
Hinv Retry: ******************* End of Task *********************
MP_HinvEndpoint 17/03/2014 16:01:26
6676 (0x1A14)

Hardware Scan Failure using Lenovo Solution Center G580

I have a G580 Laptop, it's lessa than a year old now.
I use both Hard Disk Sentinel (HDS) and Lenovo Solution Center (LSC).
HDS showed an alert that one weak sector has been found.
LSC gave this result code after the hardware scan WHD01V00I-HJ9C1E, it failed the "Targeted read test" and "SMART short self-test". How can I fix these problems and what do they mean?
Thank you.

hi Casanova8,
Welcome to Lenovo Community Forums!
Smart Tests are critical for the HDD Performance and functionality.
I would suggest running another test using HDTune
Let me know your findings
Cheers!
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Hardware scan result

Good day!
The result of a hardware scan produced the following code: WHD00V00I-WJQY6L
Specifically, the Targeted read test and SMART short self-test failed.
Can you guys provide assistance/direction on what I ought to do to fix these issues? I've provided a screenshot of the report in question.
Thanks!

Your screen shot aint the best to read.
LSC since 2012 has never run smart self test without some stupid whq. 55-1212 mesage.
The sunsetted Pc-doctor runs my smart self test without error.
Try www.seagate.com seagate for windows diagnostics or similar.
It will do the job. Thanks Lenovo.

SCCM2012 is broken Hardware scan

SCCM2012 is broken "Hardware scan." I can not get the new data from workstations.
Maybe c\Program Files\Microsoft Configuration Manager\inboxes\clifiles.src\hinv MOF file is corrupted?
This place is just configuration.mof. File sms_def.mof I do not.
When I open the Administration / Client Settings / user Properties / Hardware Inventory / Set Classes ... / I get an error message:
ConfigMgr Error Object:
instance of SMS_ExtendedStatus
Description = "CSspInventoryReport::GetRealInstance: Failed to get item from database";
ErrorCode = 2151811598;
File = "e:\\nts_sccm_release\\sms\\siteserver\\sdk_provider\\smsprov\\sspinventoryreport.cpp";
Line = 627;
Operation = "GetObject";
ParameterInfo = "SMS_InventoryReport.InventoryReportID=\"{92325876-6da3-43df-a040-4c122a906612}\"";
ProviderName = "ExtnProv";
StatusCode = 2147749890;
Microsoft.ConfigurationManagement.ManagementProvider.WqlQueryEngine.WqlQueryException
The SMS Provider reported an error.
Stack Trace:
at Microsoft.ConfigurationManagement.ManagementProvider.WqlQueryEngine.WqlConnectionManager.GetInstance(String objectPath)
at Microsoft.ConfigurationManagement.AdminConsole.Features.Common.ViewModelBase.GetInstance(String objectPath)
at Microsoft.ConfigurationManagement.AdminConsole.ClientAgentSettings.HardwareInventoryClassesViewModel.InitializeInventoryReport(String inventoryReportID)
at Microsoft.ConfigurationManagement.AdminConsole.ClientAgentSettings.HardwareInventoryClassesViewModel.InitializeInventoryClasses()
System.Management.ManagementException
Not found
Stack Trace:
at Microsoft.ConfigurationManagement.ManagementProvider.WqlQueryEngine.WqlConnectionManager.GetInstance(String objectPath)
at Microsoft.ConfigurationManagement.AdminConsole.Features.Common.ViewModelBase.GetInstance(String objectPath)
at Microsoft.ConfigurationManagement.AdminConsole.ClientAgentSettings.HardwareInventoryClassesViewModel.InitializeInventoryReport(String inventoryReportID)
at Microsoft.ConfigurationManagement.AdminConsole.ClientAgentSettings.HardwareInventoryClassesViewModel.InitializeInventoryClasses()
Agent on the computers working, with no apparent problems. WinUPdate work well. 3rd program installs.
OS cloned well. But no real reports of programs to install add remove can not understand the situation.
Are there any ideas on how to fix it?
Thank you.
cenubit

When executing on workstations "Hardware Inventory Cycle" file
InventoryAgent.log get:
<![LOG[Error - Unknown report type: ]LOG]!><time="13:29:34.830-180" date="10-07-2012" component="InventoryAgent" context="" type="3" thread="2832" file="agentstate.cpp:2288">
<![LOG[Inventory: (87d00224) Invalid message element (ReportType)]LOG]!><time="13:29:34.830-180" date="10-07-2012" component="InventoryAgent" context="" type="3" thread="2832" file="invcommon.cpp:190">
<![LOG[Raising event:
[SMS_CodePage(775), SMS_LocaleID(1062)]
instance of CLIMSG_INV_ERROR_COLLECTIONFAILURE--
I create a new "Client Device Settings" from the "Clients setings" and deploy it to main collection, then the error can not open "Administration / New Client Settings / User Properties / Hardware Inventory / Set Classes ... /". Likely to be damaged by certain
Client Settings? And if they will set up again, then the problem with the hardware inventory disappear.
cenubit

Lenovo Solution Center Hardware Scan WHD001V002-RJ7ACJ

I ran the Lenovo Solution Center Hardware scan and got a "Hardware scan has detected one or more failures.
Result Code: WHD01V002-RJ7ACJ
Device: Liteonit-LITEONITLSS-24L6G-SOC41176Z1ZSDW034563
Computer: Lenovo ThinkPad S431 (20AX-000MUS)
OS: Windows 7 Professional 64-bit
Intel(R) Core(TM) i7-3687U CPU @ 2.10GHz
8GB Ram
I have attached a screen shot for more information below.
What device is failing?
If it is failing, what is the next step?
Moderator Note; picture showing system s/n edited to prevent possible abuse

Hi iPhoneHome1,
Welcome to Lenovo Community!
I am sorry to hear that you are facing the issue with Error code from Lenovo solution center on ThinkPad S431.
We have verified the screen shot and the issue is related to SSD drive, we suggest you to take all the necessary backup of all your personal data including Windows 7 recovery to DVD disc or USB flash drive.
And as per the snapshot your system is under warranty, hence I would suggest you to visit nearby service center to get it rectified.
Please click here to visit the Lenovo support link and select your region to get the contact number.
Hope this helps!
Best regards,
Hemanth Kumar
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T430 - Hardware Scan Error

I received my T430 today running Win7 Pro. Has a 180 gb SSD as boot drive and a 500 HDD secondary drive in the optical bay.
After running all updates for Windows, I went into the Lenovo solution center and ran system updates, which included updates for the light, for the display, etc...along with BIOS update.
Next I ran Hardware scan in the Lenovo Solution Center and got an error for the Intel SSD drive, the error was 'Targeted read test' = Failed.
While still in the Lenovo Solution Center, I clicked on 'System' -> 'Storage Devices'. I noticed that the 'Primary Drive' under Storage Devices is showing it to be my 500 HDD drive; And the 'Additional Drive 2' under Storage Devices showing my SSD drive.
1. how do I correct this error above. 'Targeted Read Test' failed
2. is this error possibly related to my SSD not being recognized as the Primary Drive.
Markvov
Solved!
Go to Solution.

Hi, Markov55
I did some research and found this thread from the forums here. It seems that several users purchased Lenovo Twists and had the SSD fail this test as well. Many of them, however, discovered that both drives passed the Targeted Read Test if tested independently. So I would try testing them one at a time and see if it still happens.
As for the primary drive, which of the two drives is Windows installed on? You can go to Disk Management by following this path: Control Panel ► Administrative Tools ► Computer Management ► Disk Management. Here you can select the your drives and change the letter and path of them, with C:\ being the main drive normally.
Hope it helps,
Adam
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G 500s Hardware Scan Result Code

Hello,
I recently got a result code from my hardware scan:
Result code: WHD01V00G-HJ9B6E
When I look at the results I can see that the only failure was the "SMART short self-test"
Not sure what this means?
Thanks!
Solved!
Go to Solution.

hi timnava,
Welcome to Lenovo Community Forums!
You can try other HDD test to verify that the HDD really is failing
You can try HDTUNE
If this give same Samrt test failed then I suggest you back up your Documents and Call lenovo Technical Team about the problem.
http://support.lenovo.com/en_US/feedback/detail.page?LegacyDocID=MIGR-76613
Regards
Solid Cruver
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Virus scan failed Error on deploying a web application having a jar file for calling the applet on the jsp page

Hi,
I have an applet application that i want to deploy on the Oracle cloud.
So i have created a jar file for the applet application and i am using this jar to call the applet on a jsp page.
But when i am delpoying my application on the java cloud, its giving me the below error:
2014-10-28 03:16:41 CDT: Starting action "Virus Scan"
2014-10-28 03:16:41 CDT: Virus Scan started
2014-10-28 03:16:49 CDT: ----------------------------------------------------------------------
2014-10-28 03:16:49 CDT: File Scanned: "Application7.ear".
2014-10-28 03:16:49 CDT: File Size: "106698122".
2014-10-28 03:16:49 CDT: File Status: "INFECTED".
2014-10-28 03:16:49 CDT: ----------------------------------------------------------------------
2014-10-28 03:16:49 CDT: Virus scan failed.
2014-10-28 03:16:49 CDT: "Virus Scan" complete: status FAILED
Can't we deploy any application having applet or swing component's onto the cloud?
Or do we need to request for any extra permissions for the same?
Thanks,
Manoj

I don't see applets mentioned in the supported features nor in the unsupported features so not sure if they are supported you would likely need to contact the operations team to confirm.
Jani Rautiainen
Fusion Applications Developer Relations
https://blogs.oracle.com/fadevrel/

Windows 8.1 freeze on any hardware scan or changes. USB wireless keyboard mouse not working

Problem : System Freezes frequently on any hardware scan or changes.
Symptom : Wireless Keyboard Mouse not working.
Caused by : VMkbd.sys located in C:\Windows\System32\drivers.
Issue : VMware player or VMware Workstation installed on Windows 8.1 causes compatibility issue leading to system freeze
Soultion : Please follow steps below
Step 1: Start > run > regedit
Step 2: Locate to this registry HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e96b-e325-11ce-BFC1-08002BE10318}
Step 3: On the left side plane, Right click on the registry {4d36e96b-e325-11ce-BFC1-08002BE10318} and then export it as backup. Just to be safe.
Step 4: Edit the UpperFilters, The value current would be kdbclass vmkbd. Remove the vmkbd. So only value left would be kbdclass.
Step 5: Restart your system and connect your USB wireless reciever. If all is well it will not freeze your windows now.
This worked for me. Hope this works for you. Enjoy..!!

Hi AshishSrivastava,
Thank you for your sharing and update.
Besides, I will change this thread type as discussion.
Best regards
Michael Shao
TechNet Community Support

Massive stability issues - Disk Utility repair failed, hardware test failed

Hi,
I am having massive stability issues. The installer will not install anything, programs are quitting randomly, and it is getting very annoying!
I read through a lot of posts and I have attempted to:
Repair my disk using the install cd: but that failed.
I did a Hardware test: but i had an error relating to fonts (?), couldn't see anything on the screen and I couldn't do anything.
Is there something else I could do that I haven't tried?
I have had my PB for a little over a year and have had no issues like this before. All of these issues seemed to start when I was playing a game and it suddenly just quit; I then couldn't go back into the game or re-install the game.
Help!!
12" Powerbook G4 1.5Ghz Mac OS X (10.4.6) 768 RAM

Hi, Dan.
You wrote: "Repair my disk using the install cd: but that failed."That's a big problem. You won't get very far until the problems noted by Repair Disk, the function I presume you ran based on your description, are sorted out. It's possible the hard drive has failed.
If the Apple Hardware Test failed, that's another significant problem. If it produces messages you can read that describe the failure, write them down. The machine may need to be serviced by an Apple Authorized Service Provider.
As to your next steps, first run the procedure specified in my "Resolving Disk, Permission, and Cache Corruption" FAQ. Perform the steps therein in the order specified to see what's up with your disk and if anything can be done to correct that.
Good luck!
Dr. Smoke
Author: Troubleshooting Mac® OS X
Note: The information provided in the link(s) above is freely available. However, because I own The X Lab™, a commercial Web site to which some of these links point, the Apple Discussions Terms of Use require I include the following disclosure statement with this post:
I may receive some form of compensation, financial or otherwise, from my recommendation or link.

Hardware scan failed

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