Hardware scan result

Good day!
The result of a hardware scan produced the following code:  WHD00V00I-WJQY6L
Specifically, the Targeted read test and SMART short self-test failed.
Can you guys provide assistance/direction on what I ought to do to fix these issues?  I've provided a screenshot of the report in question.
Thanks!

Your screen shot aint the best to read.
LSC since 2012 has never run smart self test without some stupid whq. 55-1212 mesage.
The sunsetted Pc-doctor runs my smart self test without error.
Try www.seagate.com    seagate for windows diagnostics or similar.
It will do the job. Thanks Lenovo.

Similar Messages

  • G 500s Hardware Scan Result Code

    Hello,
    I recently got a result code from my hardware scan:
    Result code: WHD01V00G-HJ9B6E
    When I look at the results I can see that the only failure was the "SMART short self-test"
    Not sure what this means?
    Thanks!
    Solved!
    Go to Solution.

    hi timnava,
    Welcome to Lenovo Community Forums!
    You can try other HDD test to verify that the HDD really is failing
    You can try HDTUNE
    If this give same Samrt test failed then I suggest you back up your Documents and Call lenovo Technical Team about the problem.
    http://support.lenovo.com/en_US/feedback/detail.page?LegacyDocID=MIGR-76613
    Regards
    Solid Cruver
    Did someone help you today? Press the star on the left to thank them with a Kudo!
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
    Follow @LenovoForums on Twitter!

  • Lenovo C260 series, hardware scan result - FAILED

    A routine hard ware scan using Lenovo Solution Centre showed:Critical - Has detected one or more failures; Result : FAILED, Device: PCI Express Express System ,                    Error Code  WPE001001-HK7C1HNon Critical: Device Manager alert: One or more devices have problem: Drivers - Intel Pentium N and J series / Intel Celeron Processor N and J Series EH1 USB-OF34 Disabled.  ( system still under warrenty) HELP  

    Try running the Intel driver updater from the Intel site? This thread suggests it worked:
    https://forums.lenovo.com/t5/Lenovo-A-B-C-N-S-Flex-and/C260-driver-error-intel-r-pentium-r-processor-n-and-j-series/m-p/2092089#M6427
    Though the last post is an e-mail from Lenovo saying it's a known glitch with a fix in the future.

  • Failed Hardware Scan and other issues E440

    Hi all,
    This is probably more rant than anything, but I wanted to give a heads up to others too.
    I have a ThinkPad E440 that is a year old. From the very first time I turned it on, there have been issues. The first hardware scan (via Lenovo Solution Center - LSC) showed a warning for the Intel Dual Band Wireless-AC 7260 Local Connection Test. There were also tons of System Events that always show up in the "Configuration History" part of the LSC. You can look at the calendar and tell exactly which days I used the computer because there will be System Events generated each day. Things like app crashes and failed drivers.
    In July 2014, I got the first warning for the 16 GB SSD - the SMART Short Self-Test. By February this year it showed as failed for each hardware scan (these were initially set up to run monthly).
    Also the whole time I've had it the touch screen would just stop working at some point and I would have to reboot to get it working again.
    I finally called Lenovo on March 30th, before my warranty expired. When I called that time, I didn't realize the hard drive failure was the SSD. So they sent me a new 500 GB drive. I also added the other things into the case when I talked to them. For the wireless issue they suggested making sure the driver was up to date. I did this and let them know when I called back that it was up to date and still having the warning. So I called them to tell them to tell them about the wireless and also that I realized it was the SSD having the failure, not the main drive. The first case had already been closed even though none of the other items were addressed.
    So they opened another case (this is #2). They said to mail them the laptop since the wireless issue would probably be on the board and it wasn't something I could fix myself. They sent a box with a prepaid overnight shipping label. I was very sick for a few days so I sent it back to them on April 10th (a Friday). Via UPS I saw it was delivered on Saturday. Work was performed on it Monday, April 13th and sent back to me that very day. I received it on April 14th. This part of the service has been excellent - very fast response.
    Being in IT, I included a letter with the laptop that outlined the issues that should have been in the case. I also printed the hardware scans and what the system events looked like.
    When I got the laptop back, the sheet inside said they had replaced the Speaker because of Distorted Sound. This was not even on the list even though I had noticed it. I didn't even power up the laptop before calling them again - yes, I was furious! Plus our power was out...
    So this was noon on the 14th. They opened case #3 and sent me ANOTHER BOX so I could send it back.
    After our power came back on the 15th, I powered up my laptop. I opened the browser (I have it set to restore the previous session) and there was a sexually explicit video on YouTube. I opened the other browser and there was a different video on YouTube. So this person was watching YouTube instead of fixing my laptop. I looked through both browser histories and there was quite a bit of activity while my laptop was at the repair center... I ran the hardware scan - still failed and a warning for the wireless. They really hadn't done anything.
    I also found two pictures of the repair person in the recycle bin...
    So I called back. I was LIVID! They opened another case (this is #4). And sent me ANOTHER BOX. I finally learned the other day that once a case is opened, it cannot be edited or added to at all. Instead, they close the other case and open a new one. I guess their turnaround time for closing cases is excellent! I've never seen a system like that - and I've used a lot of them.
    I got a really nice, patient fellow on the line. He took all my info (again). I emailed him the pictures, screen captures of the YouTube videos, the letter I had sent - everything. He entered as much into the new case as he could - he talked to one of the supervisors to make sure he did it right. Somehow he flagged it so that the laptop would get more attention (time) at the repair facility. He also opened a separate case (an escalation ticket?) for a supervisor to call me regarding the person's conduct at the repair facility. He said they would call me that day. (It's now the 25th and I've never heard from anyone)
    So, he sent me ANOTHER BOX. I've built up quite a stack of them.
    Our power was out AGAIN from the 17th through the 19th (don't get me started).
    I noticed a hardware scan had now gotten a failure on the main hard drive. So I called them on the 21st to add this to the case before sending the laptop back. The girl said they can't add anything to an existing case or edit it at all once it's opened. She would have to open a new case and SEND ME ANOTHER BOX. I told her to forget it because I was ready to send it in and didn't want to wait for another box. I also asked for a status on that "escalation case" where the supervisor was supposed to call me. In order to do this she, yes, wait for it, had to open ANOTHER CASE!! So they would know I wanted a status. I'm completely dumbfounded.
    So I sent it back on the 21st. This time I practically wiped it. I had already removed all my files the last time, but I had left my bookmarks and browser history intact.  I set up a guest logon with admin privileges. I updated my letter and printed off more stuff to include with the box. On one sheet I had only the case number, the serial number and machine type. On another sheet I had "DO NOT SEPARATE THIS PAPERWORK FROM THE LAPTOP" and the case number. I put this sheet on top (The guy on the 15th said my letter and stuff may have gotten separated from the laptop once it was delivered to the repair facility). I used a ton of staples so it would all stay together. I included in my letter the failure on the main hard drive and asked if they could look at it. I wrote about having to open a new case if I wanted to include it.
    They received it on the 22nd. A nice gentleman from the repair facility called me that day asking about the password. that. was. written. on the sheet they have you fill out. I told him what happened last time and also mentioned the hard drive failure and asked if he could look into it. He said they would.
    I received my laptop back yesterday morning.The sheet that came with it said they had "replaced the following parts to complete the repair of your laptop."
    Part Description                                           Symptom
    IMAGE                                                             Replaced due to engineering change
    System board                                                 Network card error
    Hard disk drive                                                Network card error
    ECA-WIRELESS                                            <no symptom listed>
    There was also a sheet saying they had installed a factory preload of software and I needed to install Lenovo and Windows updates.
    When I booted it up, the first thing I noticed, in the lower right corner was:
    Windows 8.1
    SecureBoot isn’t configured correctly
    Build 9600
    I ran a hardware scan. Well, I tried. It stopped part way through and said it finished successfully but most of the tasks showed up as cancelled. I tried to run it again - issues - rebooting ensued. It said the LSC wasn’t available and that I should try again or reboot.
    Tried several times. Then got what I guess is the new BSOD - kinder, gentler:
    Your PC ran into a problem and needs to restart. We're just
    collecting some error info, and then we'll restart for you. (xx% complete)
    If you'd like to know more, you can search online later for this error: DRIVER_CORRUPTED_EXPOOL
    Even though the LSC said my Lenovo files were all up to date, I ran the Update. And first I had to download a new version of Update. Then I downloaded all of the Lenovo updates and installed them (there were quite a few). The BIOS update failed. While I was doing the Lenovo downloads, I got a light blue screen but no text (I was out of the room so I'm not sure what happened). Did CTRL-ALT-DEL and it shows only IE and Task Manager as applications that are running. Could not “Switch to” IE. Hitting window key to go to start didn't do anything. So I had to restart.
    By 3pm yesterday there were 34 system events in the configuration history.
    I ran the hardware scan again after I updated the Lenovo files, and you guessed it! Failure on the SSD (SMART Short Self-Test) and warning on the wireless. Nothing had changed. Except hardware scan is acting different than it did before I sent in the laptop for repairs. When it finishes, it instantly closes and just shows 100% complete. When I click on "see last results" it shows a screen called
    Log Information,
    Canceled 04/24/2015 n:nn pm 
    You have not done a hardware test on your computer
    And the calendar in LSC only shows the very first hardware scan I did on Friday. Even the hardware scan screen shows the date and time of the last scan. It also shows the error code. In order to see exactly what is failing, I have to sit there and watch it very closely and snap a picture of the screen as soon as the error (or warning) shows up.
    When I would try to run Windows update, it would hang up PC Settings. I couldn't even kill it using task manager because it didn't show up as a task. During this, I got a flag saying the firewall wasn't turned on. I tried to turn it on, but clicking on Turn on Windows Firewall didn't do anything. I tried to setup my Microsoft account but that just hung too.
    I ended up running Windows Update FOUR TIMES to get all the updates installed. Every time I ran it, it said "Done!" and I would run it again and more would show up. The last time was this morning.
    At some point, the error about SecureBoot went away.
    Then, I created a bootable BIOS update disk. Following the ReadMe instructions, I went through ThinkPad Setup and verified several values. Of note:
    Secure Boot was DISABLED. According to the ReadMe file, this should be ENABLED in Windows 8.1. I enabled it.
    Under Startup/Boot, according to the ReadMe that came with the BIOS update, UEFI/Legacy Boot is supposed to be set at UEFI Only for Windows 8.1. Mine was set to "Both". I changed it.
    In Startup, OS Optimized Defaults was DISABLED, even though it says right there (and in the BIOS update ReadMe) it should be ENABLED to meet Microsoft Windows 8 Certification Requirement.
    After these updates, I flashed the new BIOS.
    Then, I ran hardware scan again...
    Now I have TWO failures on the SSD: Random Seek Test and SMART Short Self-Test. Great.
    In the Event Viewer (that I recently discovered), it says my disk has a bad block. It just says The device, \Device\Harddisk\DR1, has a bad block. I assume this is the SSD...
    There are 867 events in the event viewer - Critical, Error, and Warning...
    Fifty-two of these are from October 7, 2013 - before my little laptop was a glimmer.
    The rest are from when Lenovo had it and yesterday and today.
    64 of them are the disk error.
    341 are from DeviceSetupManager. 65 of those are from failed driver installs. 69 are for not being able to establish a connection to the windows update service. 64 are from not being able to establish a connection to the Windows Metadata and Internet Services (WMIS).
    3 times it's rebooted without cleanly shutting down
    60 of them are from Service Control Manager and say The TDKLIB service failed to start due to the following error: The system cannot find the file specified.
    One of them says {Registry Hive Recovered} Registry hive (file): '\??\C:\Users\Default\NTUSER.DAT' was corrupted and it has been recovered. Some data might have been lost.
    16 are warnings that various processors in Group 0 are being limited by system firmware.
    12 say the certificate for local system with thumbprint <bunch of hex numbers> is about to expire or already expired.
    108 are warnings for failure to load the driver \Driver\WUDFRd for various devices
    16 are application errors
    One is for the computer rebooting from a "bug check"
    15 are for name resolutions timing out after none of the configured DNS servers responded.
    10 are for SecureBoot being disabled.
    14 for services terminating unexpectedly
    15 are for WLAN Extensibility Module has stopped
    61 are for applications not being able to be restarted because the application SID does not match Conductor SID
    12 are for activation of CLSID timing out waiting for the service wuauserv to stop
    So, I'll call them on Monday and open. a. new. case (#5?) - but really 7. And get A NEW BOX.
    I'll keep you updated!

    Hi amycdero and welcome to the HP Forum,
    I understand that you are having scanning and printing issues after upgrading to Mavericks OS X v10.9.1. I will try my best to help you resolve this issue.
    In this document for Mac OS X: Scanning Software Does Not Open or Stops Responding are steps the may help you with your scanning issue.
    This document for Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems should help with the streaking printing issue.
    I hope this information is helpful. Please let me know.
    Thank you,
    I worked on behalf of HP.

  • Hardware Scan Failure using Lenovo Solution Center G580

    I have a G580 Laptop, it's lessa than a year old now.
    I use both Hard Disk Sentinel (HDS) and Lenovo Solution Center (LSC).
    HDS showed an alert that one weak sector has been found.
    LSC gave this result code after the hardware scan WHD01V00I-HJ9C1E, it failed the "Targeted read test" and "SMART short self-test". How can I fix these problems and what do they mean?
    Thank you. 

    hi Casanova8,
    Welcome to Lenovo Community Forums!
    Smart Tests are critical for the HDD Performance and functionality.
      I would suggest running another test using HDTune
    Let me know your findings
    Cheers!
    Did someone help you today? Press the star on the left to thank them with a Kudo!
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
    Follow @LenovoForums on Twitter!

  • Hardware scan failed

    I've tried doing a hardware scan through the Lenovo System Health and Diagnostics and it has twice failed the Targeted Read Test and SMART short selt test.
    Result Code: WHD01V00I - 7BX1F
    I have done a chkdsk full scan and on restart it hangs at 27%.
    I have tried to do a full system disk image with Macrium and even that fails, as does Windows 7 File Recovery.
    So is my 2 month old hard drive dying? If so, it is still under warranty but I'm not sure what to do as I am in France and because I'm not a business and cannot speak French fluently, the French helpline will not help. The UK helpline will not help because I'm in France.
    What wonderful customer support!!!
    Any suggestions anyone? 

    Good day.
    Could you provide a bit more information about your system?
    Model, OS version, any hardware modifications, might prove helpful to members providing advice.
    Regards.
    English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество
    Community Resources: Participation Rules • Images in posts • Search (Advanced) • Private Messaging
    PM requests for individual support are not answered. If a post solves your issue, please mark it so.
    X1C3 Helix X220 X301 X200T T61p T60p Y3P • T520 T420 T510 T400 R400 T61 Y2P Y13
    I am not a Lenovo employee.

  • HDD replaced with SSDHDD & Drive Self Test failed hardware scan by LSC

    Hello! Happy new year!
    I bought a new SDDHDD instead of the HDD that came with the laptop when I bought it because it was faulty.
    I want to make sure that the new drive isn't faulty when running the hardware scan using Lenovo Solution Center (LSC), I got this result code: WHD01V000-HK9V1D - Warning for the SMART Drive Self Test. However I tried testing using HD Sentinel and SeaTools but they showed no errors.
    Note: I'm taking LSC seriously because it showed warnings then critical alerts before my first HDD failed so I don't want to ignore it.
    Please let me know what it means and if I should worry or how to fix the problem? Or does it simply not support SDD?
    Thanks for reading this long message! (Sorry)

    Hi, quocphong
    It sounds like the hard drive is running okay overall, but it has some bad sectors in it. You will not be able to read or write to these sectors. That being said, I would first try running a ChkDsk on the hard drive and see if any of the sectors can be repaired. To run a ChkDsk, go to Computer and right-click on the C: drive and select Properties. Navigate to the Tools tab and select the box that says Check now... This should scan the drive for errors and attempt to fix them if possible. The test can take a while, so I would do it when you will not need access to your computer.
    If the test is not able to fix the errors, then I would contact Lenovo at 120-11072 (Toll Free) or +(84) 8 3521 8000 (Standard Charges Apply) and discuss a hard drive replacement with them. As for Windows, you will need to ask for recovery discs as well. Lastly, I would backup everything on the current hard drive so that it is not lost.
    Hope it helps,
    Adam
    Did someone help you today? Press the star on the left to thank them with a Kudo!
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution!" This will help the rest of the community with similar issues identify the verified solution and benefit from it.

  • I have used Image Capture to scan images/documents and then saved them as either PDFs or PNG files.  For some reason, just this past week Image Capture will no longer save the file.  It scans, and the Scan Results window pops up, but it won't save file.

    I have used Image Capture to scan images/documents and then saved them as either PDFs or PNG files.  For some reason, just this past week, Image Capture will no longer save the file.  It scans, and the Scan Results window pops up, but it won't save file.
    The file name has no special character in it, just letters and no spaces.
    I have done this in the past and it has worked, but now it will not.
    I have not upgraded any software, that I am aware of.
    After scanning, the Image Capture pops up the Scan Results with the file name in the window, but neither the Scan Results nor the Image Capture window responds to inputs.  The Image Capture window is frozen, with only the "Overview" and "Cancel" buttons active (but non-responsive).
    Is this a software issue or a scanner hardware issue?  I am using a HP Photosmart C6200 series printer/scanner on a network using a Time Capsule airport.
    Thanks.

    I had the same problem.
    Got a 90% fix.  Apparently the Mavericks preferences won't work with Yosemite, so I just deleted the Image Capture preferences.
    Unfortunately, the "Scan to" folder seems to be permanently set to the Pictures folder.
    1.  Quit Image Capture
    2.  Go to Finder > Go > Home, which opens up your home folder (named after your user name)
    3.  Open Library > Preferences > com.apple.ImageCapture.plist - Drag this file to the Trash
    4.  Start "Image Capture", click "Details" and change all your settings as you prefer
    5.  Quit and restart "Image Capture".   Notice it remembers all your settings except "Scan to" folder.  It insists on saving to "Pictures".
    That's as far as I was successful.  I tried changing the "Scan to" folder to "Desktop", but on launch, Image Capture always sets it back to "Pictures".
    This is what I tried:
    6.  Download and install "Pref Setter" from http://www.nightproductions.net/prefsetter.html
    7.  Quit "Image Capture".  Right-click on "com.apple.ImageCapture.plist" and open with Pref Setter.
    8.  Search for "Pictures", which finds "~/Pictures" (the tilde character at the start means your home directory).
    9.  Double-click on "~/Pictures" and change it to the folder you prefer.  I like "~/Desktop"
    10. Choose File > Save then Quit from Pref Setter.  Note that re-opening the plist file still shows "~/Desktop"
    11. Start up "Image Capture" -- on startup, "Image Capture" sets "Scan to" folder to "Pictures"
    I consider this a bug.

  • Where are Scheduled Hardware Check results saved?

    In Toolbox - Settings, Enable Scheduled Hardware Check is selected. It is set to run monthly. Where can I find the results of the check?
    How is it scheduled? Does it check at boot up if today is the day to run the check?
    I'm using Win Vista x64 Ultimate. Thanks

    Please allow me to clarify a couple of points made on this thread. Before I do, I want to say I really appreciate your assistance Herik! You're the best. 
    1. LTT uses 2 scheduled tasks to help maintain your system:
        "SystemToolsDailyTest" a daily scan of system health & security status
        "PCDoctorBackGroundMonitorTask" - a monthly scan of your main hardware components
    These are controlled by Windows Task Scheduler. We are not running any background services.
    2. The logs folder mentioned (..\Application Data\PCDr\logs\) contains information that is primarily geared toward our developers if they need to troubleshoot the behavior of our application--not your hardware. Where you really want to look for test results and other information is in the application itself:
    a. Go to the Lenovo Support section 
    b. Select Performance and Configuration History
    c. Click on a colored icon to see the results for that category on that day
    d. For the monthly check, look for results in the "Hardware Scan" row
    3. You can also see the overall result (not the details) of the last scan:
    a. Go to the System Health section
    b. Select Scheduled Hardware Check
    If you need more details, let me know.
    Stephen Streufert
    Senior Product Marketing Manager
    PC-Doctor, Inc.
    http://www.lenovothinkvantagetoolbox.com

  • Hardware scan "warning" on new nvidia card

    Hi,
    Im on a new E431, win7 64-bit, with a NVIDIA GeForce GT 740M GPU.
    Running a hardware scan gives a warning for this card in regards to the "Stress test". Result code is: WVC00R000-UJ8ZWI.
    Anyone have a similar problem or able to shed some light on what this could mean? Research has come up with nothing, and LSC gives no hints as to what this implies.
    Many thanks,
    Nic

    Anyone?

  • Lenovo Solution Center Hardware Scan WHD001V002-RJ7ACJ

    I ran the Lenovo Solution Center Hardware scan and got a "Hardware scan has detected one or more failures.  
    Result Code: WHD01V002-RJ7ACJ
    Device: Liteonit-LITEONITLSS-24L6G-SOC41176Z1ZSDW034563
    Computer: Lenovo ThinkPad S431 (20AX-000MUS)
    OS: Windows 7 Professional 64-bit
    Intel(R) Core(TM) i7-3687U CPU @ 2.10GHz
    8GB Ram
    I have attached a screen shot for more information below.  
    What device is failing?
    If it is failing, what is the next step?
    Moderator Note; picture showing system s/n edited to prevent possible abuse

    Hi iPhoneHome1,
    Welcome to Lenovo Community!
    I am sorry to hear that you are facing the issue with Error code from Lenovo solution center on ThinkPad S431.
    We have verified the screen shot and the issue is related to SSD drive, we suggest you to take all the necessary backup of all your personal data including Windows 7 recovery to DVD disc or USB flash drive.
    And as per the snapshot your system is under warranty, hence I would suggest you to visit nearby service center to get it rectified.
    Please click here to visit the Lenovo support link and select your region to get the contact number.
    Hope this helps!
    Best regards,
    Hemanth Kumar
    Did someone help you today? Press the star on the left to thank them with a Kudo!
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
    Follow @LenovoForums on Twitter!

  • G400s Scheduled Scan result on PCI System Express Failed

    Can anyone help me. My G400s did a scheduled hardware scan on 7/16/2014 and the result on PCI System Express showed FAILED with the following result code: WPE001001-HJ9B7J   Device: PCI_System_Express.
    What does it mean and how do i rectify it? If anyone has any solution, I would appreciate if you can email me at [email protected] Thank you.

    Try running the Intel driver updater from the Intel site? This thread suggests it worked:
    https://forums.lenovo.com/t5/Lenovo-A-B-C-N-S-Flex-and/C260-driver-error-intel-r-pentium-r-processor-n-and-j-series/m-p/2092089#M6427
    Though the last post is an e-mail from Lenovo saying it's a known glitch with a fix in the future.

  • T440s Hardware Scan Detects Memory Failure

    Hello,
    I have a Thinkpad T440s and a recent hardware scan gave me a detected failure with the following:
    Result code: WME800800-UJ7XPG
    Date run: 12/22/2014 - 10:10
    Device: Memory
    I also have been getting blue screens a couple of times a week with the error code MEMORY_MANAGEMENT
    Any suggestions?
    Thanks!

    Hi RLC523,
    Welcome to Lenovo Community!
    As per the query we understood that you are facing issues with Memory failure on your ThinkPad T440s.
    Suggest you to check with running ThinkVantage system update tool and update all the drivers and application once and run the test (Lenovo Solution Center hardware scan) once again, as the date is showing older, if the same message pop-up then it could be issue with system hardware.
    I think T440s is having warranty, suggest you to get it replace from Lenovo authorized service center.
    Please click here to visit the link where you can get the list of support contact numbers, select the respective region give a call.
    Hope this helps.
    Best regards,
    Hemanth Kumar
    Did someone help you today? Press the star on the left to thank them with a Kudo!
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
    Follow @LenovoForums on Twitter!

  • Why does my brand new HP Officejet 5740 have extremely poor quality scan results?

    My brand new HP Officejet 5740 has extremely poor quality scan results!  
    Excessive and unacceptable amounts of white specs appear in the resulting  jpegs, of what are  perfectly clean, orignal, dark,  documents, pages and  photos,  when placed into the scanner.  Why is this happening???
    Has anyone else experienced this problem?  If so, how did you resolve it?

    Hi @mpstone1,
    Welcome to the HP Support Forums! I see you are not happy with the scan quality on your new HP Officejet 5740, when you scan something you are getting alot of white specs.
    I would like you to first perform a Hard Reset on the OJ 5740:
    1. Unplug all cables and memory cards from the printer. Unplug the power cord, directly from the back of the printer while the printer is still turned on.
    2. Unplug the other end of the cord from the power source.
    3. If there is a power module on the power cord, disconnect one end and reconnect it.
    4. After 60 seconds, plug the cord directly into a wall outlet (not a surge protector or battery backup as they can cause the printer to lose basic functionality over time).
    5. Plug the power cord into the back of the printer.
    6. The printer should automatically power back up. If it doesn't, turn it on with the power button.
    7. Try making a photocopy (if your printer is an all-in-on printer) before connecting any other cables to the printer.
    8. Connect any other needed cables to the printer.
    Please continue here: Vertical Bands, Lines, or Streaks in Copies, Faxes, or Scans, complete the steps listed, make sure the scanner lid is fully down when powering on, do not lift the lid until the printer is fully initialzied.
    If after the troubleshooting has been done the copy quality has not improved, contact our technical support at 800-474-6836 as it may be the hardware and you would still be in warranty. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
    http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    I hope this helps!
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • Hardware Scan G500

    Hello. Did a hardware scan using Lenovo Solution Centre and I got an error with the result code of 
    WME800800-HJ9D3F 
    Says it's memory and to contact spport. I was hopign someone would be able to help me here.
    Many thanks!

    hi Smurf90
    Welcome to the Lenovo Forums.
    Just to check, are you getting frequent BSOD's?
     - Link to picture
    If you get frequent BSOD's, then that  memory error that you received from the Lenovo Solution Centre might be the culprit. Consider running a secondary on the RAM using MemTest
    RAM - Test with Memtest86+
    If you get errors, I recommend you contact lenovo on how to go about getting a replacement memory.
    Regards
    Did someone help you today? Press the star on the left to thank them with a Kudo!
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
    Follow @LenovoForums on Twitter!

Maybe you are looking for