Hardware up-to-date approval?

How long should Apple take for the Hardware up-to-date Program approval? I bought a MBP in late June and qualify for this, but I ordered it directly from Apple via the online store. The UTD online approval only worked if you could enter a purchase site, so I had to submit a claim with all my info and a proof of purchase via JPG. I did all of that the night of the Lion launch and recieved an email promptly from Apple stating that my claim was received and was being reviewed. Since then, not a peep. Still waiting to be approved so I can upgrade. Don't understand why it would be so difficult and time consuming to approve something I bought directly from Apple? Any advice is appreciated.

Good to know, I'm not alone.  I had this idea of coming home and submitting my info and BOOM, downloading Lion.  I am so disappointed and waiting. 

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