Has anybody got anything good to say about BT?

Question

I know people tend to be more vocal on forums about complaints rather than complements, but this forum does seem to be the most biased I've ever encountered.
Admittedly BT are the worst company I've ever had the misfortune of dealing with, and all the negative feedback is rightly deserved, but there must be something positive to say, surely.
As I'm stuck with BT for at least the next year, I'm just trying to alleviate the pain a little bit.
The only positive thing I can think of during my whole tawdry experience with BT was the Openreach engineer who came to fix my fibre connection. He turned up at 12.45pm (the appointment was from 8am to 1pm), and spent an hour and a half down a hole in the road, in the rain, fixing the splice in the fibre which somebody else had done incorrectly. He told me that he was only one of two engineers in the area who could deal with fibre optics, as others had been trained but found dealing with those fiddly little fibres a bit too much for their big old sausage fingers.
He was the only BT person that I've dealt with that knew what he was doing, just got on with it and didn't try to palm me off with excuses or onto some other dept.
Anybody else got anything positive to say?
Fergal

Answer 1

You can claim £10 for a cancelled visit.
http://bt.custhelp.com/app/answers/detail/a_id/9394/~/customer-service-guarantee
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.