Has anybody successfully logged an online support request for an itunes card that hasn't been activated properly?

Has anybody successfully logged an online support request for an itunes card that hasn't been activated properly? I tried the camera to read it but still no good. Get the error about it not being activated properly so i tried to log an online support ticket twice on two seperate days but get another error saying sorry we can't process this request now try later. Very frustrated, my son has a $20 voucher from Christmas he can' t use.

To Contact iTunes Customer Service and request assistance
Use this Link  >  Apple  Support  iTunes Store  Contact
Note: iTunes Gift Cards are only Valid in Country of issue

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    firefox has detected the server is redirecting the request for this address in a way that will never complete. This is happening in my email program with comcast but does not happen with IE e edit

    Thanks to cor-el for the suggestion given in the link. Sadly I have to report:
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    3 13 ms 12 ms 11 ms ge1-2-27.glo0.as9105.net [212.74.106.106]
    4 14 ms 12 ms 13 ms pos0-0.bri1.as9105.net [212.74.108.162]
    5 17 ms 16 ms 17 ms ge0-0-0.he-lon0.as9105.net [212.74.109.14]
    6 17 ms 17 ms 16 ms 10.72.11.75
    7 16 ms 17 ms 17 ms xe-0-3-0-10.lon20.ip4.tinet.net [213.200.77.177]
    8 91 ms 92 ms 99 ms xe-5-1-0.was12.ip4.tinet.net [89.149.184.34]
    9 92 ms 92 ms 93 ms xe-0.equinix.asbnva01.us.bb.gin.ntt.net [206.223.115.12]
    10 162 ms 170 ms 162 ms as-3.r20.snjsca04.us.bb.gin.ntt.net [129.250.2.167]
    11 166 ms 166 ms 165 ms ae-1.r07.snjsca04.us.bb.gin.ntt.net [129.250.5.53]
    12 162 ms 163 ms 161 ms xe-0-2-0-3.r07.snjsca04.us.ce.gin.ntt.net [128.241.219.86]
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    beckyj3,
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    Follow us on Twitter @VZWSupport

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