Has anyone actually received an answer to a question?

I posted a question two weeks ago, about flash player just going to a black screen when maximized to full screen and NEVER received an reply.  Has anyone actually gotten an answer to any question by this method? 
To ADOBE:  I'm sure this is a waste of time, since I doubt anyone from Adobe actually reads these things, but I need to vent.  This is the crappiest customer service I have ever experienced.  Instead of actually having someone at your company respond to e-mail questions you put the burden of solving YOUR PROBLEM to your other customers.  This is a disgusting habit and if there is another option out there other than flashplayer, I'm going to find it, use it and start recommending it to everyone I know.  Your company is crap.

Problem I have is the swatch doesn't come along for the ride.
Illustrator makes a gradient from color to clear that can go on top of a raster image and print fine on any output device we've ever owned. InDesign has the gradient feather option which is similar but requires for the two major output devices we have us to either create a TIFF or RIP the item through a prepress system (RAMPage Harlequin RIP, GMG Color Proof's Adobe PDF Print Engine) and send a flattened file. Either way it is Flattened Filesville if you are using InDesign, not if you are using Illustrator.
If you paste just the swatch and not a group you get this:
It's been a gripe of mine with InDesign for years (I know there is a feature request form) and the only solution I know of is to flatten files. I've had several workflow vendors promise a good solution and all of them boil down to sending the file through Product X and spitting out a normalized (flat as a pancake) file to the output device's RIP and turning all their color management tricks off on the output device. I know I can do this, but I don't want to have to RIP every single job that is a one off single – twenties quantity poster through a RIP the same way I do an offset job. It just makes me feel like the textbook Bob Levine adage of "your printer is stuck in 1995" kind of scenario. We aren't talking hokey cheapo output devices too. I'm talking first birthday over two hundred kilobuck output devices.

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