Has anyone an e-mail address for EE. The EE site is so not user friendly.

Question

Has anyone got an e-mail address for EE. The EE site is so not user friendly.I found it once having clicked here there and everywhere but can not find it again.  

Answer 1

Please read below Dear Sir/Madam, EE ACCOUNT 07946733914 PAY AS YOU GO I have been an EE customer since December 2014 having migrated from T-Mobile.Your website is so frustrating. The links work some of the time not all of the time, although when I want to top up it works every time. Where do I find my account number on the site? Why doesn’t it show every time I access my account? When I log in I have to press enter to be able to put in my log in detail which means I get an error message.I usually spend between £20 and £30 per year but have topped up that sum in the last 2 months. Because of that I tried to buy the £1 talk & text pack with 25 minutes and 50 texts. The site accepted all the steps but the pack has not activated.Because of this I tried to access, via my account links, View Top up History. It only shows my last top up on 25/07/2015. That is not acceptable I need to see all my top up history.On several occasions I tried to access, again through the link on my account, View Usage. I eventually got a response which showed I had texted 207 times on 31/07/2015. This inaccurate record showed these messages were to two numbers.As a result of the above just before 10am on Sunday 02/08/2015 I contacted your customer services and spoke to a male who sounded Indian. Again your help line is so frustrating over 3 minutes of select from the following to find none of them covered the help I need so I decided to select I am leaving EE. I pointed out to your representative the problems I was having and he put me on hold while he checked my account. After a minute or so he came back to me and said he would have to transfer me to someone else. Again I was put on hold and after a little while another man came on the phone. He checked with me what my call was about and then put me on hold while he checked my account. He came back on after a while and said he could see there was a problem and counted the texts I had sent since my top up on 25th. I think he said it was 43 or something like that. He then said he would have to speak to his manager about the problem and again I was put on hold After a minute or so he came back and told me his manager was very busy and his manager would phone me back. We agreed a time of 1pm that day Sunday.I am still waiting for that call.I have checked the records on my mobile phone and since I topped up on 25/07/2015 I have sent 29 text messages.So what do I need.EE to buck up and:Give me accurate recordsYour website to work every timeMy account number to show on my accountA link either from my home page or account where I get the phone number and an e-mail address at which I can contact you. Clicking on several links on the web site I did eventually find them once but have not been able to find them again.An explanation as to why your site shows I sent 207 texts on 31/07/2015.How accurate is your system.How often am I being charged for ‘Ghost texts’?Clean up your site so help means help and not just link you to something that does not help.I know I don’t spend much with you and may not be as valued to you as someone who spends a lot of money with you. But if something is worth doing it is worth doing right. The most cost effective way is to do it right the first time.I have just tried to get a copy of the detail your site gave me for 25th but now get an error message. A disgruntled customer   Ronald Lambert