Has anyone called about the 1st Gen Update issue?

I was just wondering if anyone has actually called Apple about the 3.1.3 Update issue with the 1st gen iTouches. I don't want to waste my time and call when they might just respond with "there's no current solution". My iPod has been bricked on that screen with the "plug in the USB cord" symbol for a few days. Help!

My wife had the same problem with 1st gen 32gb Touch. She uses a pc based laptop with Vista OS. Couldn't get past the Apple logo even when trying to reset. I plugged into my Mac tonight, and for the heck of it, reset the iPod using the on/off button and home screen button. It now would appear in my iTunes and allowed me to reset. It is starting from scratch again (as she doesn't appreciate my play list), but at least it is fully operational again.
Have seen where others state they can't restore. May be able to using a Mac. Food for thoughts anyway. Hope this helps.

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