Has anyone come across this one

On a 7936 set, we dial an 800 number for a conference bridge. The
bridge answers and requests a PIN number. When we attempt to enter the
PIN number there is no dial pad feed back tone when we press the numbers.
Subsequently the bridge responds with did not detect your PIN number. It
appears the dial pad is not active after the bridge answers. I have about 10 deployed all configured the same this happens on 3????

We faced a similar issue and it turned out to be a CUCM 6.x bug; summary of the issue:
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-qformat:yes;
mso-style-parent:"";
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin:0in;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;}
Problem Description:
- CUCM 6.1.1.3000-2 cluster connected via SIP Trunk to SP
- DTMFs are not recognized on outbound calls through the SIP Trunk when originating from 7936 IP Phones (All other phones working fine)
Problem Resolution:
- Upgraded to CUCM 6.1(3b) as per defect CSCsu63797
Please rate if helpful
Regards
Farrukh

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