Has anyone else been lied to by Customer Support?

Last October I purchased a new Galaxy SIII. Had unlimited Data and a 250mb Canada data plan as I had unlimited Canada data plan and Verizon told me I couldn't have it anymore so they gave me 250mb. Was willing to accept losing unlimited data but not 250mb Canada data plan. Was told by C.S. that I would not lose 250mb. That after I purchased the phone I needed to call C.S. and they would put in the order to have to put back on. It had not been done before the 14 day return policy so I had to return the phone and was told I would have my unlimited data and 250mb restored,
After SEVERAL calls to C.S. and 3 1/2 mths. later, and nothing but excuses it still has not been done. I finally received a call from a supervisor last Sat. and was told they could not do it. That was their reason "that it can't be done". But she agreed that it should be. She said I did did everything correct but they wouldn't do it. Unbelievable Told her I wanted to talk to her supervisor and she told me she was off and would call me on Tuesday. As usual no call.
Seams like they tell you what they want you to hear to get you off the phone. Any suggestions???????????

They lie all the time, as well as the sales people, and they should be exposed! I am contacting 7 On Your Side to complain about not being notified when I upgraded that I would lose my unlimited data (I could have easliy waited or upgraded a different phone on my family plan - two phones on my family plan do not have unlimited data and I would not have lost anything). Then I was charged a data overage fee for January and February in the month of February for excess data. If I had known on my January bill that I was now being charged for data for that line I could have avoided charge in February. I was told by customer service that the January charges just hit and that they do not get all the data charges timely depending on the different towers - are you kidding me with that explanation. They are ridiculous with those young, inexperienced girls that are supposedly customer service. They will not give their names to you when you ask, only first name so you can't expose them for their incompetence. Also, when you ask for a supervisor they just give you someone else at their level that is just as incompetent after putting you on hold for 20 minutes. When I asked to have someone of a higher authority get back to me, I was told they don't make outgoing calls - really you are a phone company.
Everyone should leave this company. They have no integrity and I plan on exposing them for what they are. By the way the excess fee was only $10 but they would not wipe it out, ridiculous. I currently pay about $335. per month and I am on auto pay with Verizon. Now I am shopping around thinking of Sprint more reasonable - probably same level of integrity, but I will be more careful. Unlimited data though and all my phones will then roll at same time, they will also pay you for all your Verizon phones so in about 6 months I will be whole again and Sprint will get my money. Penny wise,dollar foolish Verizon.

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Has anyone else been lied to

Recently joined Verizon and have been nothing but disappointed. Dopped calls,lies, and promises not kept.

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Good Luck.

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If these charges are being made to a credit or debit card, the most immediate thing you need to do is to call your credit card company or bank and report the unauthorized charges. That company can contact Apple if they need additional information.
Next, log into your iTunes Store account and see if the purchases are reflected in the Purchase History. If they are, immediately change the password to your iTunes Store account, making sure it's not something easily guessed or looked up. Then go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account and it will be up to your bank to handle.
Regards.

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So you have never made an error, nor your company, nor your Doctor, nor your Police, nor your......... add whateveer you like!!
Remember That Adobe is a global enterprise dealing with millions of customers around the world and it is all operated by people and yes people are fallible - including me!!!
I'll bring this to the attention of Jeffrey but he has mostlikely seen it already but is on holiday until next week AFAIK.
have a good New Year.........

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Greetings Blueleoapple,
After reading your post, it sounds like you are experiencing an error with Safari. You may want to consider resetting your device, which is different from restarting. This article provides detailed instructions for Restarting, and Reseting:
Restart or reset your iPhone, iPad, or iPod touch - Apple Support
How to restart
Press and hold the Sleep/Wake button until the red slider appears.
Drag the slider to turn your device completely off.
After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.
How to reset
You should reset your device as a last resort and only if you can't restart it.
To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
Thank you for contributing to Apple Support Communities.
Best,
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Despite a series of re-assurances from BT customer support that my broadband would not be handed over to somebody else on a different provider they have cut me off. Has anyone else experienced anything similar?

It's been another right royal saga with BT: you'll need a strong coffee for the full version!!
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I'm trying to recover my security questions, but my alternate email address on the link does not match the one I have put in my Apple ID, on the link it is has an old one that no longer exists. Has anyone else been through this or knows how to help m

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(122986)

Has anyone else been mislead by Time Machine?

Before I start, I'd like to make a little disclaimer that before the trolls set to work on berrating my naivity for the problem i've suffered, i'd just like to say "I KNOW THAT NOW" and hindsight is such a wonderful thing but unfortunately, the simple appeal of OSX has tricked me on this occasion.
So to a mac user of around 15 years I find myself seething about my misunderstanding of how time machine works. Unfortunately that misunderstanding manifested itself by way of me losing some work of up to 18 months old.
Although i'd regard myself as an experienced mac user, I would never say that i'm a computer expert, and having trawled the forums to see if anyone else has had their backup device DELETE their backups, it would seem the best reason people could come up with to explain my error is simply "Time Machine is a Backup program and not Archiving software". I'm sorry but to someone who has always regarded Apple products as being user friendly and simple to average Joe like myself, I find this excuse a bit of a non-washer.. Backup (in english) means Backup, it's that simple - and the way this is marketed is exactly that. Just like everything else of Apple's. Clean, simple, user friendly and painless. Nowhere does it warn you that it's NOT an archive program (like average Joe even realised there was such a thing and / or any difference between the two) Nowhere does it tell you to manually backup old files elsewhere as you kind of expect that's the point of a BACKUP right?
Obviously I know it tells you in the preferences about what will happen (hourly backups kept for 24 hours, etc etc) and that old backups will be deleted when the disk becomes full, yes i get that. But you would have thought it would give you a warning before it's about to do it? Or lets you know that the disk doesn't have the space to backup WITHOUT some deleting. I'm especially surprised that when I turn automatic backing up OFF in favour of doing it manually.. It STILL overides on deletion of old stuff.. I just assumed that manual meant manual control of all of it.. Silly me
Anyway, I think a little heads up before disaster strikes would be a highly valuable addition to the system. I mean, Come on Apple? Not much to ask is it?
Like I said, i feel really dumb now as I really just didnt realise thats what was going on behind the scenes. I was happily backing up at the end of each day for the last year and a half without a care in the world.. Luckily (or unluckily as it turned out) I hadn't lost any work until now, so this is my first EVER time of having to actually use the retrieval part of the system and to my horror, there was nothing older than February of this year!!!
Massive Sad Face
Anyway, having read all the forums and info out there, the idea behind the system DOES make sense, BUT i cant help feeling that the way it is demonstrated is misleading and I emplore Apple to either make it more obvious to the likes of myself (who am a simple musician, not a computing expert) who just embrace it as a simple and painless exercise to keep all our hard work safe without buying 3rd party stuff. Or even better, as I suggested, make some kind of software changes to offer a safety net to stop this happening to others.. Or ****, why not develope some Archive system too!!!
Thanks for reading
oh, ps - anyone know where you can make suggestions to Apple directly?

You can leave Apple your feedback here.
I know it does not help much now but there is a setting in TM to warn when old backups are deleted.
You may want to turn it on moving forward:
System Preferences > Time Machine > Options > check Notify after old backups are deleted.

Has anyone else been lied to by Customer Support?

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