Has anyone else downloaded recommended apps with a new phone only to discover they weren't free?
Anyone else done this? I'm fed up to say the least - I don't even want them! What will be the chances of a refund?
Hi Mummyolly,
Welcome to the Support Communities!
The articles below may be able to help you with this issue.
Click on the links to see more details and screenshots.
About Free Apple Apps for iOS 7 compatible devices
http://support.apple.com/kb/HT5913
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
Judy
Similar Messages
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Is anyone else have data overages with their new phone, even with the LTE being shut off
I have upgraded to the iphone 5s about 3-4 months ago, and my data usuage has gone up and over within 2 weeks of the billing cycle. with my old iphone it never went over the 4g limit, and that was with nike + and pandora running apps loaded [im a runner and have done this with 3 half marathons in one month plus additional miles]. i am now afraid to even use pandora for an hour on my phone. I have turned off as many things as possible to lighten up the data usage, ie LTE is off, and so is a lot of location servces and background app refresh. i still cant figure out why im reaching my max data usuage so quickly when i am using it 80% less than i use to.
is anyone else having similar issues and has anyone found a solution to this?
i have also done a factory reset on my iphone to see if it helps at all - since, that is apples answer to everything.
Message was edited by: swongbombI've seen this, as well, on an iPhone 4s. Eventually the high-data-usage went away, seemingly on it's own (and after calling AT&T a couple of times to get the overage removed from my bill).
Having said that, one thing to check is to turn "Documents & Data" off... Settings>iCloud>Documents & Data. I'm thinking this can push and pull a lot of data to/from iCloud very quickly. Photos under iCloud might do the same...
Hope this helps...
Bob -
Has anyone else noticed an issue with the new mail icon on the lock screen?
After updating to iOS 8 there is a new mail icon on the lock screen. When I slide it up I get this message:
"Failed to continue activity- the connection to your other device may have been interrupted- Please try again"
After trying again and again I get the same message and I do not have the "other device" that it mentions. I'm not sure what is going on, does anyone have any ideas?Nope, have not seen this issue or have this issue myself. Try going into Settings and toggling off that email account, toggle back on and then send a test email to yourself. If it still persists, delete the email account and re-add and try again.
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Has anyone else been having trouble with the tom tom app?
Has anyone else been having trouble with the tom tom app?
Not me.
Would you like to define a problem? You need to ask a better question . -
has anyone else downloaded a book and when opend it in their Adobe didgital reader program found it blank, no text picture or anything!!???
If it's an ibook from Apple then you can only read it in the iBooks app on an iPad, iPhone and iPod Touch - you can't read them on a Mac or PC.
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My camera just recently went blurry. It was working just fine yesterday but then I went to use it today and the pictures are so fuzzy. Has anyone else had this problem with their iPhone 5?
1st... make sure nothing's covering/smudging the camera lens. then...
Standard troubleshooting...
Try a reset by pressing the home and sleep buttons until you see the Apple logo, ignoring the slider. Takes about 5-15 secs of button holding and you won't lose any data or settings.
Remove the Camera app from Recently Used list...
- From any Home Screen, double tap the home button to bring up the Recents List
- Tap and hold any icon in this list until they wiggle
- Press the red to delete the Camera app from this list.
- Press the home button twice when done.
- Restart the Camera app
If still a problem restore with your backup.
If still a problem restore as new, i.e. without your backup. See how it runs with nothing synced to it.
If still a problem, it's likely a hardware issue. -
Hi. I have a OS X Yosemite Version 10.10.1 Mac Book Air, Processor 1.86 GHz Intel Core 2 Duo.
Has anyone else had a problem with the audio not keeping up with the video when switching to full screen on YouTube?
The video starts out fine, but if I click on the expand icon in the lower right corner of the screen the audio won't keep up.
Refreshing the page don't help at all. In fact, nothing seems to help once it starts.
I did not have this problem at all using Mavericks. The problem started after installing Yosemite.
Any way to fix it?only $99, i thought it was closer to $175.
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has anyone else had a problem with data? after updating my phone to the new update, i have all this data, and keep getting notifications that my data is getting high. i never had this problem before.
fair enough. No need for any unnecessary posts either. You issue had been addressed ad nauseum already in this forum had you bothered to search this forum (as forum etiquette would dictate) before posting.
In any case, I hope that your problem was solved. -
Has anyone else been having trouble with safari ever since the update? I have restarted several times, it still doesn't work.
Greetings Blueleoapple,
After reading your post, it sounds like you are experiencing an error with Safari. You may want to consider resetting your device, which is different from restarting. This article provides detailed instructions for Restarting, and Reseting:
Restart or reset your iPhone, iPad, or iPod touch - Apple Support
How to restart
Press and hold the Sleep/Wake button until the red slider appears.
Drag the slider to turn your device completely off.
After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.
How to reset
You should reset your device as a last resort and only if you can't restart it.
To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
Thank you for contributing to Apple Support Communities.
Best,
Bobby_D -
If someone else download an app with my account but i want a refound, it is possible?
If someone else download an app with my account but i want a refound, it is possible?
Maybe. The terms of the app store is that all sales are final. So the developer doesn't have to do anything. You can however contact the developer and see if they will give you your money back
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Has anyone else had a problem with obtaining funds for replacement hard drive?, I have had difficulties obtaining replies as the funds appear to have gone astray and Apple aren't prepared to give me their bank details so my bank can try and locate them?
Might thry this if you are in N. America. It is a escalated level of support:
Apple Customer Relations 1-800-767-2775 -
EOS 7D Mark II - Has anyone else experienced compatibility problems with the Tamron SP 70-300MM?
Has anyone else experienced compatibility problems with the Tamron SP 70-300MM?
Is the lensora report based on actual testing... or merely theoretical?
I'm wondering ... because there's a well-established history of 3rd party lenses that should be compatible based on the mount, but have problems anyway when a new camera model is introduced that did not exist when the lens was designed.
At the same time, if you contact the lens vendor for support, they may be able to provide better data and sometimes they can re-chip or re-flash firmware into the lens to upgrade it to a compatible state.
Tim Campbell
5D II, 5D III, 60Da -
Has anyone else had a problem with their nano sim slot bending snapping or breaking when they put their sim in!? I have had to order a replacement and only had the phone 5hours!
Hannahjadepurnell wrote:
From giffgaff.
i Don't actually mean when you put it In the phone. I mean when you try to take the slot out of the phone with the pin. As soon as I pulled it out it bent.
That makes less sense as the sim tray a fairly stiff metal and should be pulled straight out once released. You didn't answer the question about where is was bought. Is is a real iPhone? -
My Apple id was disabled and had to make a new one for iTunes but it's not letting me erase then re download the app with the new Apple ID Just got an iPad air 2 so my iCloud and family sharing is with the one that's disabled. Which I don't know how to switch to my new one, so I trying to erase my apps that won't load and just re download them with my new ID that is being used with the iTunes n app store but I can't even find most in purchased plus it's saying that I can't get it cuz that ID is not with family sharing but I donT know why it would not be. Please someone help.
OOk so I have my new Apple id in my iTunes account but my old Apple ID is the one that is in the iCloud account which is the Apple ID have been using for years and the reason I cannot get it on this abled is because somebody was using my credit card or debit card that was on file for family sharing and it was a stolen iPhone from my account so they had to disable my Apple ID and I could not use my debit card anymore on any Apple ID ever again they said because of it so I can't get it not to be disabled and I can't sign into iTunes with it I already have signed out and signed in with my new Apple ID for iTunes it's just iCloud is not letting me load anything so pretty much what I've been doing is I have to erase every app and then re-dumb going to iTunes and re-download the apps again but the only issue is that I still have a disabled Apple ID as my iCloud settings and my iCloud family sharing in all of that so I'm wondering how or is it possible to change my Apple ID for iCloud specifically because when I go into Icloud and settings and go into my name where my Apple ID is the one that's disabled it doesn't say anything about log out or sign out or anything like that it just says to put the password for it so is there a way to change the Apple ID for my iCloud so that my iTunes in my iCloud is the same Apple ID?
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Has anyone else had a problem with connection to iTunes thru the app download
I'm trying to download an app and I keep getting a message that they cant access itunes store, can anyone help me?
Hey Sherry,
On August 7th, there were multiple services that some users may have been unable to access. Apple worked quickly to resolve these issues. You can always check the status of Apple services from our System Status webpage:
Apple - Support - System Status
http://www.apple.com/support/systemstatus/
If you are still experiencing issues, you may want to troubleshoot with the following articles:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thank you for using Apple Support Communities.
Best,
Sheila M.
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