Has anyone else had their Support Case closed without notification and with false details?

My support case was "withdrawn" by Adobe for false reasons and nobody contacted me when they closed the case.  Is this normal?  After the case was established they asked me to provide some more information (proof) by uploading to the support case.  I did this on 6/21/15 (uploaded the file they requested) but on 6/25/14 they closed the case and said that I never replied even though my reply is there for all to see and it even shows the uploaded file.  Additionally they never contacted me, they just closed it.
I always had a really positive view of Adobe until I had to contact them for some support on 6/18...since then, not so much.

Was it for a current version?
What is the problem?  Maybe somebody here can help.

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