Has anyone else managed to speak to a human being in the App Review team

I have had my app rejected twice on the basis that they think all the functionality can be incorporated in an epub format even though the epub format explicitly can't support what my app does. But every time I try and contact the team, it is only allowed via email (with very long waits for responses) and I just a standard script response, e.g
"2.21: Apps that are simply a song or movie should be submitted to the iTunes store. Apps that are simply a book should be submitted to the iBookstore".
Even when I appealed I just got the same script back and I keep being told that I can't talk to a human being.
Has anyone actually managed to speak to a member of staff in the App Review Team and could you give me some advice as to how I can do this. The process has been dragging on and all I need is a 10-minute discussion with a human being,
Thanks,
Dave

Thanks KT.
I did get a phone call after a few days and it did end up as a useful conversation.
I do think though that there should be contact numbers so that developers can actually ring a named individual in the App Review Team. I was really surprised that the Apple switchboard said that they were unable to connect incoming callers to specific teams or members of staff. As a Customer Service experience it seems pretty poor.
Anyway, the member of staff in the Review Team was helpful and we are making some of the suggested changes and resubmitting the App.
In terms of ePub functionality, it actually can't do everything the App can do as there is no way within an ePub of changing navigation based on whether you are using an iPhone or iPad. There are a lot of things you can do (in fact you can build an HTML5 app within an ePub if you want) but whether an ePub format is appropriate for all the things you can do is another matter. That is a discussion for another day ...

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