Has anyone else run in to the dishonesty of Verizon when it comes to keeping unlimited data?

Question

I have been a Verizon customer for about 20 years.
I heard about people saying that their customer service was no good, but I personally haven't had problems with them.... UNTIL NOW :-(
When they stopped offering the unlimited data plan I was disappointed, but I followed the what I was told and purchased the phones for the full price so that I wouldn't loose my unlimited data.
When I went into Best Buy the rep told me about an alternate upgrade that I could do and upgrade a phone on my plan and switch it to my phone number.  That way it will show that I never did an upgrade on my personal line.  So I went along with it making it clear that I didn't want to loose my unlimited data.  When she entered the information in the software would let her override something there and she called Verizon customer service.  The representative assured me that it was standard procedure and that the unlimited data would be retained with no problems.
3 days later.  it wasn't resolved and even though my line shows that it has not been upgraded the plan was changed.   Another "ticket" was submitted and denied. Basically they just deny tickets without reviewing the specifics.  I then spoke to another representative that said there should be no problem and that they see this type of situation all of the time.  She submitted another ticket requesting the unlimited data to be put back on my account.  I didn't hear anything from anyone.
2 weeks later they I talk to another representative that tells me the same thing there shouldn't be a problem the previous representative submitted the requests improperly and that he has dealt with this before and that it should go through no problem.  I had no choice, but to trust that this person knew what they were talking about, they kept telling me that there was nobody else I could talk to that it will go through.
I had to leave the country for a couple of weeks.  I come back and my account is still incorrect.  So I call again. This time I talk to Gyann (removed)... he said that he again "knows what he is doing"  he is putting the request it and that he will make sure that he takes care of me.  I also talk to his supervisor Sander (removed).   Who assured me that he would follow up with the submitted request and would call me back agh 10:30am eastern time to make sure everything was going through.  I waited for the call.. no call.  I called Sander at later that day only to get a voicemail.
I then called customer care again and they told me that in the notes Sander wrote that he called me and wasn't able to get a  hold of me.  There was no message on my phone and no missed calls in my call log.  when did he try to call?  Standly (removed) told me that the person that could escalate my issue is the supervisor that I have been dealing with, Sander, who I can't get a hold of and isn't calling me back.  Otherwise he is going to have to start from scratch.  I asked how I am supposed to escalate an issue wight he same person that i was dealing with if they generally don't  give out direct numbers and every customer service rep "will see the notes".
Here we go waiting more time tomorrow dealing with this again.
Point is Verizon doesn't care about their customers.  They make it difficult to correct any problems, but are sure on top of it when it comes to billing someone when they never agreed to the plan.
>> Personal information removed to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

Answer 1

flip4uina2
They care about customers, but unfortunately, they don't, and won't, care that you lost unlimited data. You will be the second person in two years that I've seen have unlimited data reinstated. They will do anything in their power to keep it away from you.