Has anyone ever had a computer replaced by apple store?
Hello my computer has been in and out of the apple store 4 times with sleep wake issues. They have replaced the LCD, the LCD housing clamshell lid, the top case and bottom case, the logic board, and the left I/O board, to no avail (clamshell mode either won't work, or the display stays lit while lid closed, a very dim sleep light, and no wake upon opening lid) They have finally decided to replace my computer.I've been without a computer for quite a few weeks now, I'm just wondering if anyone else has been through this process, and how long it took for the store to receive the replacement, and anyone have any ideas to what I will get in replacement to mine (17" mpb, 2.33 ghz, 3 gb ram, 100 gb 7200 rpm HDD, glossy) I'm guessing they don't still have those as this was purchased in april of 07. Obvously nobody knows for sure, but it's interesting to see what people think.
Thanks
No, this is the usual policy if you get a lemon. I think it is a nice gesture after the trouble you have experienced. They will upgrade you to the latest model of equal or better specs. So depending upon which model you had previously you could get a nice bump up. The minimum you'll receive is a 2.66 GHz/4GB RAM/320GB HDD. BTW, the unibody 17" MBPs were delayed a couple of weeks, and have just started arriving in stores. It really depends on your particular configuration when you'll get your machine.
Message was edited by: Duffy
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