Has anyone ever interfaced CRM with mBlox (SMS messaging) ?

Question

I would be pleased to talk with you or better still receive a sort of schematic of how the process would work.
Blue

Answer 1

Burcu,
In the new release, you probably can use the campaign object to create the "SMS" campaigns and then use the open channel BADI for campaign execution to call the remote provider web service.  I would then try to record those as an "interaction object", (*find the the API for this object in the system *).  This way your SMS messages show up in the interaction history.  In CRM 4.0 when we built our solution(we are now on 52) we didn't have the interaction object so we created an activity for each SMS sent to record the history.
For the inbound SMS your webservice should try to wrap around the ERMS.  This way you can then use the logic of the ERMS to handle the routing and not need to build a lot of custom code to do this.  I believe if you look at the "mail forms" examples of the ERMS you could wrap this into a inbound web services call.
Honestly the only status ack you might get from a provider is a delivery ack, which in general is not that useful.  Now however if you are doing a two-way response to the shortcode campaign, then you would want to use the campaign recording mechanism in CRM to handle those.  That's why the ERMS system is probably the best bet to latch on, since it is designed to handle that situation.
So basically you are looking at a couple of months of work to develop your solution at the end of the day.  Your other option is just to build a custom SMS application in the CRM web client.  I don't think your business users will be happy using the campaign/target group setup to send SMS messages, even with the new web UI.
Take care,
Stephen