Has anyone ever managed to get a refund out of BT?

Four months ago I emailed to cancel my broadband account. Naturally it wasn't actually cancelled, and I've spent the following months getting it cancelled and getting a final final bill. But the last month has been spent with no success at all trying to get the credit on my account out of BT's bank account and into mine. I've even been asked for my bank details again, and given them - only to receive no reply, and more importantly no money. And now nobody answers my emails, not even to fob me off for another fourteen days while nothing happens. (And I'm not daft enough to waste my time phoning them!)
Has anybody ever managed to get an actual refund rather than an account credit? Or is this all just a waste of time?

Huh. You know, that hadn't occurred to me. I was going to ring my bank today, but Saturday I finally got an email claiming that I'd get a refund in five working days. I've heard it all before, so I'm not expecting anything to come of it, but you've actually given me a way to get my money back, thanks!

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