Has anyone experienced on and off augmented background noise disturbances during calls?

ever since I bought my iPhone 5 I've experienced background disturbances during calls which sometimes gets too disturbing that I have to pull my ear away from the phone. i've noticed these noises normally comes on and off and mostly when im in areas which has loud noises. for eg. in my car (i'd be able to hear my car engine in the backgroud when talking to someone) or in a mall (i'll be able to hear noises of people talking in the mall). so im wondering is this a device problem or carrier related problem? and has anyone had this problem before? what should I do to fix this problem?

Thanks Artie,
Tried both approaches with no success. However, yesterday out of the blue I heard a strange electrical shorting noise from the iPhone, and the volume appears to be back to normal and the vibrate mode is working again (for how long who knows). Strangeness...

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