Has anyone got a solution for the inability to update or reinstall itunes 10.6.3 on a windows 7 64 bit computer
I have been unable to update or reinstall Itunes to my windows 7 64 bit computer. I have tried most of the suggestions to date to no avail. My outcome is a dialog box that says itunes was not installed. . . At one point, it created a situation where my CDDVD drive was disabled but a windows troubleshooter got that back working citing a "class filter driver problem" that it repaired. Also, Itunes comes up and plays from the optical drive (and the hard drive) but will not write to the CD or refresh my podcast list. Anyone?
hi b Noir -
Since you were so helpful to Michael - I'm wondering if you may have the insight/answers to help me?
I asked this question yesterday but so far - radio silence.... How are things in NZ, you kiwi!? (Aussie - Canadian myself
Cheers and thanks for any help.
fruitc88
Jul 24, 2012 8:52 PM
Installed latest itunes update and computer tried to burn a playlist to CD and realized computer no longer recognizes my CD/DVD drive. After doing some data mining, found out from community this is an long standing APPLE problem- which doesn't get much tech support in terms of fixes. I have an HPPavillion DV6 64 bit, Windows 7 OS . After reading an earlier complaint from 2009 in the support community, I ran diagnostics from ITunes which gave the following result. Can someone please help? (I'm not enough of a techie to know what I'm doing or how to locate /reinstall CD drivers. I am searching for driver disc but cannot locate.)
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP Pavilion dv6 Notebook PC
iTunes 10.6.3.25
QuickTime 7.7.2
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
VoiceOver Kit 1.4.2 (222093/222742)
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0043AC7C0368E428
Current user is not an administrator.
The current local date and time is 2012-07-24 23:43:08.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., AMD M880G with ATI Mobility Radeon HD 4250
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.3.25 (x64) is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
iPod nano (6th generation), Windows 7
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