Has anyone had a positive Ovi experience?

Question

Has anyone had a positive Ovi experience, particularly when dealing with support. I've tried twice now. The first time it took two weeks and many emails before I got my application. This time, again after two weeks, they sent the wrong application version (peggle) and are now not responding to emails.Given that applications are supposed to be redownloadable now, I don't understand the difficulty.
People will forgive a lot of faults if the customer service is good. The Ovi support seems to be rather slow and uncertain. I realize that only people with problems will postbut even so, it appears that there are problems to be addressed.

Answer 1

My experience with Ovi store has been good (using N97). Smooth downloads and installations. One setting that I am glad the Ovi store client has, is to provide the "Install to Phone Memory/Mass Memory/Memory Card" option. I set it once and dont have to worry about installations getting installed into my phone memory. People complain about the lack of a huge number of apps available on Ovi store and compare it with Apple's app store. Well i think that Ovi store will grow with time as well..just like the Apple's app store. Its only a matter of time.
I guess the "Ovi Experience" should encompass all things Ovi and hence, the Ovi Suite which in turn contains other stand alone apps. If I have to summarize, Ovi Suite has been a huge disappointment. I fail to understand when companies take one of their perfectly working existing products (in this case Nokia PC Suite) and in the name of adding more features and (supposedly) enhanced user experienc, absolutely clutter it up with all sorts of additional components and packages. I was seriously annoyed when i saw a huge list of Nokia Ovi XYZ components getting installed on my computer.Well I know the answer to that could be to uncheck the items i dont want to install but in that case, at least privde a small description next to the component regarding what it actually does or why would i need it. Dont expect that in the middle of an installation , i should be googling to find out what nokia media server does or why should I install Nokia One Touch Access and pleaes dont assume that I should be knowing them beforehand since they are very cool features ....this could be the user's first experience with Nokia. I could still let all of this pass if this collections of tools or apps or whatever could actually do what its meant for. I used Nokia Music that comes with the Ovi Suite to transfer music to my newly bought N97. It managed to do only once (which also proves that there was nothing wrong with the installation/my laptop/my phone) The next time i tried, Nokia Music just fails to detect my phone. The funny thing is that the Ovi Suite does recognize my phone when I connect it in PC Suite mode. As if that was not enough, uninstallation and re-installation was another area where the Ovi Experience has been a bad one. If there is an uninstaller packaged with the suite, then can someone please educate me as to why do I have to run use PC Suite Cleaner to remove all traces of the previous installation? Please Nokia, either dont include the uninstaller if I have to download another app for removal OR add this feature into the unistaller itself and If you think its not possible, then there is something seriously messed up with your product and you need to go back to your SRS documentation.
Hmmmm it looks like my tone has been a bit harsh but I have been really really frustrated by the Ovi Suite. I hope Nokia does come up with a better version of the Ovi Suite because after looking at various forums including Nokia support discussions, it appears that a lot of users are facing similar problems. I was very happy to get my hands on my N97 but a week into such problems and I am already missing my BB. After all, what good is a shiny multimedia brick with 32 gb memory if you dont get to use the multimedia features?
Message Edited by metalhead936 on 27-Nov-2009 08:03 AM