Has anyone had trouble EVEN GETTING their Lion upgrade?

I waited for Lion, purchased my MacBook 6/29/11. When it came out, I followed the up to date link, copied and pasted my serial # into the proper box it told me
"Sorry, we can't find the serial number you provided. Please recheck your serial number and enter it again" I re-enter my info then i got
We're sorry, we can't qualify this system. Please fill out the program web form, attach an electronic copy of your proof of purchase and send it.
Which I did at 1:00 a.m. on the morning of7/21/11. ...........I had heard NOTHING!!!! In the mean time I have spoken to about 4 people who tell me to emailapple, email itunes blah,blah . this in addition to traffic to the tune of 20 back and forth emails about this matter and still NO LION!!! I have not even gotten so much as a "Screw you, you don't get Lion " email from Apple. Sooo I think hmmmmmm maybe I should send the alternate info again
This time it tells me "ineligible serial number"
OMG! I purchased my computer from apple.com, I have registered it,I dont know what else to do

OIC see now....way too much drama
customer service SUUUUCKS!!!

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Thank you for contributing to Apple Support Communities.
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Has anyone had trouble EVEN GETTING their Lion upgrade?

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