Has anyone had trouble using Adobe Support on line?

Has anyone had trouble using the Adobe support on line?  For two days, I have tried to use the support system which requires a phone call and being put on hold or a call back of up to one hour wait long.  Four or five times my call was dropped shortly after the agent began to work with me..  One female agent was unable to find my adobe Lightroom serial # registered, so threatened to drop the call.  My # was used a couple of days to download Lt. Rm 3.6.  I asked to speak with her manager, she put me on hold, and hung up the phone after 20 mintues.  I did get her name in case anyone from Adobe  is interested.  I tried again and again to get help, but each time it ended in a hang up.  Does any one know how to get to an agent who can really help?  I am beyond frustration. 

Try asking your question here, instead. There are lots of people here with great expertise, even though we don't work for Adobe.
Hal

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