Has anyone solved the "Unable to initialize API" e...

Question

I have an E61 that I'm trying to Sync to Lotus Notes 7 on my Windows XP sp2 Thinkpad. However, I keep getting the following error "Unable to initialize API" I can see that other people have been getting the error too. Nokia's web Site states that PC Sync works with Lotus Notes so I hope that there is a simple fix to this.
Thank You Penn Jennings

Answer 1

Hi Synch,
I checked the computer for notes.ini. There is only one file of this name. Its located in C:\Program Files\lotus\notes
I installed the latest version of the Nokia Suite 7.0.7.0
Here is the export of the registry key you requested"
Key Name: HKEY_LOCAL_MACHINE\SOFTWARE\Lotus
Class Name:
Last Write Time: 28/02/2008 - 1:25 PM
Key Name: HKEY_LOCAL_MACHINE\SOFTWARE\Lotus\Components
Class Name:
Last Write Time: 28/02/2008 - 1:25 PM
Key Name: HKEY_LOCAL_MACHINE\SOFTWARE\Lotus\Components\LotusScriptExtensions
Class Name:
Last Write Time: 28/02/2008 - 1:25 PM
Key Name: HKEY_LOCAL_MACHINE\SOFTWARE\Lotus\Components\LotusScriptExtensions\2.0
Class Name:
Last Write Time: 28/02/2008 - 1:25 PM
Value 0
Name:
Type: REG_SZ
Data:
Value 1
Name: Notes
Type: REG_SZ
Data: C:\Program Files\lotus\notes\nlsxbe.dll
Key Name: HKEY_LOCAL_MACHINE\SOFTWARE\Lotus\Components\TeamMail
Class Name:
Last Write Time: 28/02/2008 - 1:25 PM
Value 0
Name: Description
Type: REG_SZ
Data: TeamMail Mail Enabling dll
Value 1
Name: KeyPath
Type: REG_SZ
Data: Software\Lotus\Notes
Value 2
Name: Application
Type: REG_SZ
Data: Notes
Value 3
Name: Version
Type: REG_SZ
Data: 1.0
Key Name: HKEY_LOCAL_MACHINE\SOFTWARE\Lotus\Notes
Class Name:
Last Write Time: 28/02/2008 - 1:25 PM
Value 0
Name: DataPath
Type: REG_SZ
Data: C:\ntsdata\
Value 1
Name: Path
Type: REG_SZ
Data: C:\Program Files\lotus\notes\
Value 2
Name: Name
Type: REG_SZ
Data: Notes.exe
Value 3
Name: Description
Type: REG_SZ
Data: Lotus Notes
Value 4
Name: MultiUser
Type: REG_DWORD
Data: 0x0
Key Name: HKEY_LOCAL_MACHINE\SOFTWARE\Lotus\Notes\7.0
Class Name:
Last Write Time: 28/02/2008 - 1:25 PM
Value 0
Name: DataPath
Type: REG_SZ
Data: C:\ntsdata
Value 1
Name: Description
Type: REG_SZ
Data: Lotus Notes
Value 2
Name: Name
Type: REG_SZ
Data: Notes.exe
Value 3
Name: Path
Type: REG_SZ
Data: C:\Program Files\lotus\notes
Value 4
Name: MultiUser
Type: REG_DWORD
Data: 0x0
Key Name: HKEY_LOCAL_MACHINE\SOFTWARE\Lotus\Sametime Client
Class Name:
Last Write Time: 28/02/2008 - 1:25 PM
Key Name: HKEY_LOCAL_MACHINE\SOFTWARE\Lotus\Sametime Client\StConnAgent
Class Name:
Last Write Time: 28/02/2008 - 1:25 PM
Key Name: HKEY_LOCAL_MACHINE\SOFTWARE\Lotus\Sametime Client\StConnAgent\IBMLotusNotes65
Class Name:
Last Write Time: 28/02/2008 - 1:25 PM
Value 0
Name:
Type: REG_SZ
Data: C:\Program Files\lotus\notes\stconnagent30.exe
I tried this on another laptop we have, a Dell D505. Notes is setup in what looks to be exactly the same way. Using the same ID file in the same location.
The Nokia Suite works perfectly with the this setup.
I compared the two registry entries for HKEY_LOCAL_MACHINE\SOFTWARE\Lotus. Besides differences in dates, both keys are exactly the same. So we have two computers where the connection works perfectly, it picks up the server and then you can log into it with a password. The other system won't connect to the Notes server and you can't get anywhere.
Any help appreciated.