Has Apple's Support failed me?

My ipod suffered some kind of malfunction internally and steadily had lines move across it till the screen was covered. Then after a week it ceases to work at all. I have tried the service request form to no avail as it will not recongnize my postal code and continues to say "Must be in this format A34[ ]4KD" even when it was like that all along. I go to call in the support number and it says that they cannot connect my call. Now im kind of annoyed, i bought my Ipod knowing that it had a limited warrenty and i would'nt be screwed over if it broke. Was i wrong?

Are you sure you tried the right number? 1-800-275-2273. Be prepared to wait.

Similar Messages

Has Apple stopped supporting email on iCloud using Snow Leopard?

May 1, 2012 4:43 PM
Has Apple stopped supporting email on iCloud using Snow Leopard?
As of Friday, 27 Apr 12, I have been unable to load me.com email onto my computer although I can still bring in my other account (sbc), but I am only able to view my me.com email using the icloud web site. It loads ok on my iPhone, and I had an appointment @ an Apple store and all my email came in ok while in the store. I migrated to iCloud last year, but I'm still running Snow Leopard because of the incompatibility issues of Lion and other software, specifically Quicken.
Any ideas?

ds store wrote:
Sorry, I'm trying a new OS (not Apple) and having a issue which I went back to edit my post and then the window closed.
Maybe you should re-think that strategy.
I don't know, perhaps Apple found out about Roger's trick and is now banning 10.6 users from iCloud.
iClould still provides standard IMAP and SMTP services: http://support.apple.com/kb/HT4864
IMO, just use a web based email like Gmail or Hushmail, that way any device anywhere that has a web broswer can get it.
But if you use Apple Mail, then you can access your mail wether you have internet or not.

A later version of Apple Application Support is already installed on this computer.

I am trying to update / install iTunes 12.0.1.26. Apple Application Support will not install because it says there is already a later version installed. There is not! I have uninstalled after initial message and tried to reinstall but I still recieve the same message.

Good Afternoon, JohnHT2!
I think I have the fix to your issue.
I've been experiencing the same issue as you describe above. The issue occurred for me during the upgrade process from version 11.4.0.18 to version 12.0.1.26 (which is the current version downloadable from Apple). The installation sometimes appears to be okay, but the Apple Application Support fails to update correctly. In other instances, the iTunes installation fails completely with error 1603 (which is generic "fatal error" code).
Symptoms:
Just some of the symptoms I've noticed in my environment.
- In Programs & Features, there is no Apple Application Support to uninstall.
- In Event Viewer's Application log, you may see Event ID 10005 from Source MsiInstaller, stating the dreaded error message "A later version of Apple Application Support is already installed on this computer."
- In Event Viewer's Application log, you may see Event ID 1000 from Source Application Error, stating "Faulting application name: MsiExec.exe" along with a bunch of other error details.
- When attempting to start iTunes, you may receive popup error "Apple Application Support was not found. Apple Application Support is required to run iTunes. Please uninstall iTunes, then install iTunes again".
- Uninstalling and installing iTunes fails, including via the steps described for a "full uninstall" as described here on the Apple site (for instance: Troubleshooting issues with iTunes for Windows updates)
- Installing Apple Application Support via the extracted MSI (AppleApplicationSupport.msi) fails with the same error: "A later version of Apple Application Support is already installed on this computer."
- Installing previous versions of Apple Application Support fails with the same error (tried versions 10.7.0.21, 11.0.0.163, 11.0.1.012, 11.0.3.42, 11.1.0.126, 11.1.3.8, 11.2.2.3, 11.3.0.54, 11.3.1.2, 11.4.0.18). (now that I know the issue, I'm confident any previous version of the installer will fail).
- If you run the MSI installation with verbose logging, you may see lines stating: "PROPERTY CHANGE: Adding BNEWERPRODUCTISINSTALLED property. Its value is '1'." and "PreventDowngrade. Return value 1."
There may be other indications, but these are things we ran into. I'm trying to be detailed so that other folks who run into this issue may feel better about the below fixes being an option for them.
Resolutions:
I've found two ways to remedy the issue in our environment. You can either use the Microsoft FixIt utility to clean up the previous installation for us, or you can edit the registry manually to repair the installation. We're in an office and prefer not going computer-to-computer to fix everyone's issue independently, so we had to go via the registry. I was able to fix it via both ways, though.
Fix 1: Run the Microsoft Program Install Uninstall Troubleshooter.
For this fix you will need to be logged in as an administrator for the computer.
Here are the steps:
Download and Run the Microsoft Program Install and Uninstall FixIt: [FixIt Link]
In the troubleshooter, choose: Detect problems and apply the fixes for me (Recommended)
Choose Installing
From the list, select Apple Application Support and click Next. (it actually does appear here!)
Select Yes, try uninstall. This step could take a while to process once it starts.
Once it confirms it is fixed, click Next.
Select "Yes, the problem has been fixed" and click Next.
Finish/close the FixIt tool.
Now the Apple Application Support will install successfully on your next attempt.
- If you don't have iTunes installed, you can simply run the latest downloaded installer: iTunes64Setup.exe
- If the other iTunes components are already installed, you will need to go to Programs & Features (or Add/Remove programs) and uninstall the iTunes program, then re-install the program from the downloaded installer: iTunes64Setup.exe
- If you have the MSI, you can simple run AppleApplicationSupport.msi and carry on happily. Make sure it's the right version of the MSI (right-click it, select Properties, go to the Details tab and verify the Comment line says "Apple Application Support 3.1"). If you don't know what an MSI is... ignore this and use the installer.
iTunes should work perfectly normally for you now.
Fix 2:
If you're like me and you need to repair iTunes over a larger number of computers, then Fix 1 quickly becomes too time consuming. Thankfully, a quick registry edit will resolve the issue as well.
For more advanced users; if you're not sure what the Windows Registry is, please tread very carefully and make sure you back up the registry before you change anything!
You'll need to be an administrator on the computer to do this.
Start Registry Editor.
In Windows 8.1, you can right-click the start menu (flag in the bottom-right corner) and choose Run. Then type "regedit" and click OK.
In Windows 8, go to the Start menu, click the magnifying glass (or just start typing) and search for "regedit". The first result should be "regedit.exe" - click that.
In Windows Vista, click the Start menu, then click the little arrowing pointing to the right (>) and choose Run. Then type "regedit" and click OK.
In Windows 7 or XP, click the Start menu orb, and choose "Run...". Then type "regedit" and click OK.
Make a backup of your registry.In Registry Editor, right-click on "Computer" and choose "Export". Save the file somewhere on your computer. You'll probably never need it.. which are famous last words. Better safe than sorry!
Navigate to HKEY_CLASSES_ROOT\Installer\Products\ED0FAC38B3D873C46A13B2F861CE0313\
If the key "ED0FAC38B3D873C46A13B2F861CE0313" doesn't exist, then go to HKEY_CLASSES_ROOT\Installer\Products and make sure "Products" is highlighted.
Go to the Edit menu and choose "Find...".
Do a search for "Apple Application Support".
Your first result should be a ProductName value of "Apple Application Support".
Verify at the very bottom of Registry Editor that your current location is "HKEY_CLASSES_ROOT\Installer\Products\[GUID], where GUID is an alphanumeric string that's 32 characters long.
Right-click "Version" and choose "Modify".
In Value Data, type 0 (the number zero) and click OK.
Close Registry Editor.
You should now be able to successfully install the AppleApplicationSupport.msi or re-install iTunes. If, for whatever reason, it still detects the wrong version, go back to the Registry Editor and delete the entire key from above (so, right-click on the 'folder' named "ED0FAC38B3D873C46A13B2F861CE0313" and select "Delete"). Should never be necessary, though..
In a Windows domain there are many ways to update the registry so use whatever works best for you. I'll be adding this as a special extra step in our SCCM deployment.
I hope this helps! It took us a good many hours to track down what was stopping us from resolving the issue (and/or causing it to begin with). Suffice to say we now have a whole bunch of users who are very happy to no longer get iTunes error messages when they log into their computers or attempt to start iTunes itself.
Have a great day!

Yes another user with problem with Apple Mobile Device Support, I am getting the error message: Service 'Apple Mobile Device'(Apple Mobile Device) failed to start. Vertify that you have sufficient privileges to start system service....

Yes another user with problem with Apple Mobile Device Support, I am getting the error message: Service 'Apple Mobile Device'(Apple Mobile Device) failed to start. Vertify that you have sufficient privileges to start system service....I hit retry and it came up again. I hit ignore and it prompted me to hit finish so Itunes can open. I looked thru alot of these posts on here to try and resolve this problem myself but it's not working too well...I downloaded Itunes to my desktop so I can right click it with the program i downloaded called WinRAR. I extracted it and then went into the folder called Itunes64setup. I saw the file called AppleMobileDeviceSupport64 in there so I began to try and download it on it's own. Well that didn't work as I planned and got this error message:
Apple Mobile Device Support wasn't installed on your computer. The installer encountered errors before Apple Mobile Device Support could be configured. Your system has not been modified. To retry these operations at a later time,please run the installer again.
Well I tried to run it again and came up with the same message...I see that some people got great support to help them so I am hoping someone can help me as well. I know "b nor" is very qualfied and hopefully can help me! Please advise what I can do. Thank you

Hi Iss9243,
Welcome to the Support Communities!
You've already tried some great troubleshooting steps, but the article below gives you quite a few more for this issue. Hope it helps ....
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
- Judy

HT1923 I'm trying to re-install itunes on my laptop & I am getting a message that has stopped the re-install & it says: "Service 'Apple Mobile Device" (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system servic

I'm trying to re-install itunes on my laptop & I am getting a message that has stopped the re-install & it says: "Service 'Apple Mobile Device" (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services." The diaglogue box gives me the options to abort, retry, or ignore; when I tried retry and ignore the re-install process stays stalled & the dialogue box comes back & I don't want to abort & start this all over to probably end up with the same issue; what does this mean & what do I do?

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

IOS 4.3.5 update failed (persistent error 1602) - Apple's Support steps don't work

Hi guys,
So I seem to be having very bad luck with my iPod Touch, 4th Gen. What happened this time is pretty much what happened when I tried to update to 4.3.4, as described in this thread: https://discussions.apple.com/thread/3179905
So I got an error 1602 this time, I followed all the steps you find in the apple support page (ie, unninstalling and reinstalling everything in a particular order), only to have my iPod bricked once again. The computer doesn't recognize it at all, iTunes doesn't either. Entering DFU mode does nothing.
Last time, the solution was to connect my iPod to a friend's computer, and it restored it, then it worked again on my computer. But I'm not willing to keep asking that friend to use her computer just to restore my iPod after every iOS update, that's just unreasonable.
I'm hoping someone can help me find the better solution this time, so here are my logs:
This is the Device Connectivity Test log:
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
ASUSTeK Computer Inc. N53Jq
iTunes 10.4.0.80
QuickTime 7.6.9
FairPlay 1.12.20
Apple Application Support 1.5.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.2 (333.2)
Gracenote SDK 1.9.1.485
Gracenote MusicID 1.9.1.102
Gracenote Submit 1.9.1.133
Gracenote DSP 1.9.1.43
iTunes Serial Number 002CADB8038793C8
Current user is not an administrator.
The current local date and time is 2011-08-07 11:16:17.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce GT 425M
**** External Plug-ins Information ****
No external plug-ins installed.
**** Device Connectivity Tests ****
iPodService 10.4.0.80 (x64) is currently running.
iTunesHelper 10.4.0.80 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Fresco Logic xHCI (USB3) Controller. Device is working properly.
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34. Device is working properly.
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod touch (4th generation) running firmware version 4.3.4
Serial Number: C3RFN9ELDCP9
And this is the iPod Update log, just before all went to smitherins:
2011-08-07 09:50:32.847 [4716:610]: restore library built Feb 7 2011 at 06:28:58
2011-08-07 09:50:32.847 [4716:610]: iTunes: iTunes 10.4.0.80
2011-08-07 09:50:33.099 [4716:610]: iTunes: Current software version: 8K2
2011-08-07 09:50:33.099 [4716:610]: iTunes: Software payload version: 8L1
2011-08-07 09:51:05.721 [4716:7e0]: iTunes: Specifying Update boot image
2011-08-07 09:51:05.763 [4716:7e0]: *** UUID F6BC821C-65D2-4048-86A4-0F3A885F7497 ***
2011-08-07 09:51:05.765 [4716:7e0]: requested restore behavior: Update
2011-08-07 09:51:05.774 [4716:7e0]: amai: AMAuthInstallDebugWriteObject: debug object written: C:\Users\ANDR~1\AppData
\Local\Temp\PerD396.tmp\amai\debug\tss-request.plist
2011-08-07 09:51:06.775 [4716:7e0]: amai: tss_submit_job: HttpQueryInfo returned 200
2011-08-07 09:51:07.375 [4716:7e0]: amai: AMAuthInstallRequestSendSync: received tss response (server version: 2.0.0)
2011-08-07 09:51:07.379 [4716:7e0]: amai: AMAuthInstallDebugWriteObject: debug object written: C:\Users\ANDR~1\AppData
\Local\Temp\PerD396.tmp\amai\debug\tss-response.plist
2011-08-07 09:51:07.853 [4716:610]: iTunes: Entering recovery mode, device 0279CAA8
2011-08-07 09:51:08.898 [4716:610]: afc> received kAMDeviceDetached action, device 0279CAA8
2011-08-07 09:51:25.907 [4716:158c]: WinAMRestore::OnInterfaceArrival: \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6
-11E52236C576}\IB0000#333d0865
2011-08-07 09:51:25.907 [4716:158c]: WinAMRestore::AddAppleDeviceToDeviceList: \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-
4AF6-9AB6-11E52236C576}\IB0000#333d0865
2011-08-07 09:51:25.908 [4716:158c]: AppleDevice::CreateDeviceLocationID() failed, Error: 0
2011-08-07 09:51:25.908 [4716:158c]: WinAMRestore::AddAppleDeviceToDeviceList, CreateDeviceLocationID failed 1, error:
1359.
2011-08-07 09:51:25.909 [4716:158c]: WinAMRestore::ProcessDevNodesChanges: device: 0x07cb2c18, notify: 1143390208,
connected: 0
2011-08-07 09:51:25.920 [4716:158c]: WinAMRestore::OnInterfaceArrival: \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1
-1E5C14FA8C54}\0000#333d0865
2011-08-07 09:51:25.920 [4716:158c]: WinAMRestore::AddAppleDeviceToDeviceList: \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-
404B-8CB1-1E5C14FA8C54}\0000#333d0865
2011-08-07 09:51:25.921 [4716:158c]: AppleDevice::CreateDeviceLocationID() failed, Error: 0
2011-08-07 09:51:25.921 [4716:158c]: WinAMRestore::AddAppleDeviceToDeviceList, CreateDeviceLocationID failed 2, error:
1359.
2011-08-07 09:51:25.921 [4716:158c]: WinAMRestore::ProcessDevNodesChanges: device: 0x07cb2c18, notify: 1143390208,
connected: 0
2011-08-07 09:55:08.494 [4716:610]: iTunes: Restore error 1602
So, can anyone help me out?

Have you tred this:
Error 1602: Try the following steps to resolve this error:
Ensure proper USB isolation troubleshooting has been performed, and test with a known-good cable.
Follow the steps listed for Error 1604.
This error may be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
From:
http://support.apple.com/kb/TS3694

Apple Mobile Device Support fails to install. Log file provided.

I have uninstalled the older version of itunes and all associated files in the reccommended order. In particular I have verified all Apple Mobile Device files, services and registry entries have been removed. I then downloaded itunes version 11.0.3 to my PC and installed the product. Other than AMDS the product loaded onto my PC and appears to work ok, including being able to recognise my ipod. Unfortunately itunes does not recognise my iphone.
However, the install produced two error messages.
First Error:
Program Files\itunes\ipodUpdaterExt.dll failed to register.
HRESULT-1073741819
Contact your support personnel
Second Error:
Service 'Apple Mobile Device' failed to start. Verify you have sufficient privileges to start system services
During the install, the program 'rolled back' the portion related to AMDS. To further analyse the problem I extracted the AppleMobileDeviceSupport64.msi from the itunes64Setup.exe file. I ran the .msi file as the System Administrator and produced a log file. The log file partially contained the following:
DIFXAPP: INFO:   ENTER: DriverPackageInstallW
DIFXAPP: INFO:   Installing INF file 'C:\Program Files\Common Files\Apple\Mobile Device Support\NetDrivers\netaapl64.inf' (Plug and Play).
DIFXAPP: INFO:   Could not open file C:\Windows\System32\DriverStore\FileRepository\netaapl64.inf_amd64_neutral_bf78 5db627c6d127\netaapl64.inf. (Error code 0x3: The system cannot find the path specified.)
DIFXAPP: ERROR: PnP Install failed. (Error code 0x3EE: The volume for a file has been externally altered so that the opened file is no longer valid.)
DIFXAPP: INFO:   Attempting to rollback ...
DIFXAPP: INFO:   No devices to rollback
DIFXAPP: INFO:   Successfully removed '{4241D803-8012-4EA8-9DF1-63C9C886FCED}' from reference list of driver store entry 'C:\Windows\System32\DriverStore\FileRepository\netaapl64.inf_amd64_neutral_bf7 85db627c6d127\netaapl64.inf'
DIFXAPP: INFO:   RETURN: DriverPackageInstallW (0x3EE)
DIFXAPP: ERROR: encountered while installing driver package 'C:\Program Files\Common Files\Apple\Mobile Device Support\NetDrivers\netaapl64.inf'
DIFXAPP: ERROR: InstallDriverPackages failed with error 0x3EE
DIFXAPP: RETURN: InstallDriverPackages() 1006 (0x3EE)
CustomAction MsiInstallDrivers returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 18:53:33: InstallFinalize. Return value 3.
Action 18:53:33: Rollback. Rolling back action:
Rollback: MsiInstallDrivers
Rollback: MsiRollbackInstall
I am not sure why the program is looking for the netaapI64.inf file in the
C:\Windows\System32\DriverStore\FileRepository\netaapl64.inf_amd64_neutral_bf785db627c6d127\ folder.
This file currently exists in:
C:\Windows\System32\DriverStore\FileRepository\netaapl64.inf_amd64_neutral_dc2cbd989eec1514\ folder.
I would very much appreciate your help

I just came across this:
https://discussions.apple.com/thread/3960640?start=0&tstart=0
See if this helps.

HT1926 I'm trying to re-install itunes on my laptop & I am getting a message that has stopped the re-install & it says: "Service 'Apple Mobile Device" (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system servic

I'm trying to re-install itunes on my laptop & I am getting a message that has stopped the re-install & it says: "Service 'Apple Mobile Device" (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services." ?

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

I did the recommended re-install to resolve the missing MSVCR80.dll file. This worked, but I am now stymied by two error messages: "Apple Mobile Device failed to start" and "Apple application support not found". How to overcome?

That worked, however I now get two error messages when I install I Tunes:
o Apple Mobile Device failed to start.
o Apple Application Support not found.
This were of course deleted in the recommended re-install procedure to resolve the dll file, but repeated uninstalls and installs simply bring up these two error messages with a recommendation to install I Tune again. Installing the new I Tunes version seems to be problematic per the discussion groups and has no simple solution. SHould not the Genius bar be able to resolve this at an Apple Store? Want to buy a new I Phone 5S, but this problem effectively stymies this.

See Troubleshooting issues with iTunes for Windows updates.
tt2

MBP 17" A1189 battery fail – please help access Apple Customer Support?

Seven Steps to a “Help Me, Please?” Plea for Assistance
[1] 2009 – Apple creates global, free-of-change, battery replacement program: ‘MacBook and MacBook Pro Battery Update 1.2’ Exchange and Repair Extension Program – for their design-flawed Apple A1189 battery’s dead-&-bloated failure mode. [kudos, respect due]
A typical design-flawed Apple A1189 battery in dead-&-bloated failure mode – swollen cells crack open the battery’s casing
[2] 2011 – My A1189 battery fails, dead-&-bloated: Apple replace it free-of-change, as per [1], and my MacBook Pro is up-&-running again in no time. [perfect Apple Customer Service, as usual]
[3] 2014 – My A1189 battery fails, dead-&-bloated (and takes down power adapter too): Apple now wants ME to pay THEM for the replacement parts needed to repair the damage caused by THEIR design-flawed A1189 battery failure to MY Macbook Pro!
Erm... surely some mistake? I think NOT: intolerable Apple[don’t]Care injustice is intolerable – “So, we bust your computer, eh? Fuggedabahdid! You give us money, we fix your computer, capiche?”
[4] Wed 28 May – My ‘Apple UK Complaint’ is tasked to Apple employee.
[5] Fri 06 Jun – After 12 emails over 9 days, our complaint resolution progress STILL EQUALS ZERO –
[6] Sat 07 Jun – ‘Help Me, Please?’ shout out goes out to the Apple Support community.
Many thanks in advance for your assistance,
Dalinian
[Loyal 6-Macs-over-21-years Apple customer, pining for the days of perfect Apple Customer Support]
<Personal Information Edited By Host>

Hi Melophage,
Happy, Happy Day! With only the opposite of help from Apple Inc., and in reality thanks to the assistance and encouragement of my BFF IRL and your good self, my grand old MacBook Pro Kallisti has risen from Hades once again, and sprung back to life – and this reply is coming at you from her very own keyboard and net connection.
My non-Apple replacement battery and a second-hand power adapter from TheBookYard.com in Liverpool arrived on Tuesday, and with the swapping in of an unblown 3A fuse, all is as well again as it was before Apple’s design-flawed A1189 battery killed Kallisti for the second time.
What I’ve neglected to mention so far is that in early 2014, the screen began to fail intermittently, then with increasing frequency, until only via a DVI-HTML cable to my 50-inch TV could I see what I was doing at all. Yesterday the screen was working again initially, but only for a couple of hours, before failing to black again.
Seems this is yet another well-known and well-documented fault with all the MacBook Pros that use the NVIDIA GeForce 8600M GT graphics processor – see, eg: Apple’s (also prematurely terminated) ‘MacBook Pro: Distorted video or no video issues’ » http://support.apple.com/kb/ts2377 . I’ve a shed load of reading up to do on this issue from all over the web, including what appear to be some possible DIY fixes. I’ll most likely not waste any more time or energy on expecting Apple to take any responsibility for yet another well-known and well-documented fault with their MacBook Pro, since I find their naked contempt policy for Mac owners who fail to buy a shiny new Mac when the old one breaks down to be utterly revolting (not to mention environmentally unethical and unnecessarily destructive).
Re: you yourself being of the Yanqui petite bourgeois persuasion – on the two occasions I’ve been fortunate enough to visit the USA, I’ve been genuinely impressed by the admirable attributes of the Americans I’ve met and stayed with: heartwarmingly generous with their time and attention, welcoming with an effusive hospitality, helpful, friendly, and compassionate. Yet there’s a world of difference between the esteem in which I can hold individual Americans, and the contempt in which I can hold the ruling class social institutions of any country, including especially the USA and my own, the UK: greed-centric corporations, brutally repressive police forces, mass-killing-focussed foreign policy initiatives, etc., &c. Rest assured, from what little I know of you, you’re certainly in my highly esteemed American individuals category.
I don’t know how useful my advice was, since it wasn’t sufficient to convince the store manager at the Regent Street Apple store to provide you with a replacement battery.
I’m pretty sure nothing short of physical torture (which is obviously and repellently obnoxious) would convince that heartless, hard-nosed SoB to break with Apple’s iron cast built-in obsolescence policy – listen up and listen good: your Mac’s so old it’s ‘vintage’, so screw you, buddy – if you ain’t gonna buy a new Mac, or buy from us the parts needed to repair the damage we did to your old Mac with our known-to-be-faulty components, you can can just get the **** out of our shiny, shiny Apple Store, coz respecting your fancy-schmantzy ‘UK statutory consumer rights’ is only gonna put a dent in our bottom line, and getting to be filthy rich off of the likes of youse is what Apple’s really all about these days, capiche? I have GOT TO End This Conversation NOW!
There’s plenty of free web-based help and advice on reporting dodgy traders like Apple to the Trading Standards authority, and pursuing reparations from such lawbreakers through the small claims track in the civil courts. So now I’ve Kallisti back up-&-running again (albeit with a dead screen), on which to document my anti-Apple legal research, I’m taking my time to ensure I’m following due process, and relishing the irony of developing a suitable regulatory/legal punishment for Apple on the very ‘vintage’ flagship MacBook Pro which their offending policy has all but written off as obsolete. Plus, since it turns out its “Super”drive won’t eject a freshly burned DVD-R, I’ve ordered an Ubuntu 14.04 LTS 32-bit DVD to do a fresh unibooting install on my 2001-design backup PC notebook, to add some non-Apple computer robustness to my resources, until such time as I’ve saved up enough for to buy a purpose-built touch screen Ubuntu 14.04 LTS notebook, such as the System76 Darter UltraTouch (» https://system76.com/laptops/model/daru4 ); and that leaves plenty of time ahead to compare the long-term customer support reputations of potential Ubuntu PC manufacturer companies, to ensure that I don’t get taken for a fool by another Apple-like mobster-type corporation.
Time to begin investigating coconutBattery, I think. Many thanks again, Melophage – with zero support from fellow Mac users, I’d most likely have given up and thrown in the towel some time ago, but you’ve helped me to find the self-motivation to persist in perusing a just solution, despite my beginning this process by being sunk in the depths of an episode of severe clinical depression. I must admit, I’d no idea that contending against Yanqui corporate fascism could be so therapeutic!

Download I-Tunes 11.1.4 Failed: says Apple Mobile Device failed to start. seems like it has something to do with MSVCR80.dll, but not sure what to do about it

Says Apple Mobile Device failed to start. Seems like it has something to do with MSVCR80.dll, but not sure what to do about it. Now I have no Itunes at all

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features(Later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
Should you get the error iTunes.exe - Entry Point Not Found after the above reinstall then copy QTMovieWin.dll from:
C:\Program Files (x86)\Common Files\Apple\Apple Application Support
and paste into:
C:\Program Files (x86)\iTunes
The above paths would be for a 64-bit machine. Hopefully the same fix with the " (x86)" omitted would work on 32-bit systems with the same error.
tt2

Apple mobile device support fails to load when I download itunes

I uninstalled itunes and all things related to apple. Then reinstalled, but got a message that the apple mobile device failed to start. Then when I plugged my iphone it it couldn't be used because the required software wasn't installed.

Morning dorihol,
Thanks for using Apple Support Communities.
For more information on this, take a look at this article:
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/ts1567
Best of luck,
Mario

HT5654 update 11.1.4 has caused my computer to crash. i know longer have acess to my itunes and i get a repeated message telling me"apple mobile device failed to start. verify that you have sufficiant privilages to start system services.

I attempted to install the latest update. I have recieved multiple failures. I tried to repair itunes, uninstall and reinstall. i now have no access to my itunes and continually get "apple mobile device failed to start.verify that you have sufficient privileges to start system services.

Go into Programs and Features
Uninstall:
iTunes
Bonjour*
Apple Software Update
Apple Application Support
Quicktime*
iCloud*
Apple Mobile Device Support
* I didn't have to uninstall Bonjour, iCloud or Quicktime to fix my issue but it won't hurt anything to uninstall them.
Reboot. Download a fresh copy of iTunes. Right click on the exe file and select Run as Administrator if you have the option if not just Run it. Should fix the issue.

Has Apple done anything to address the issue of Mountain Lion's inability to support Epson printers? I have a Stylus Photo RX620 that now is useless. I am not a computer geek so would rather not try to do an uninstall of Mt. Lion and go back to S.Leopard

Has Apple done anything to address the issue of Mountain Lion's inability to support Epson printers? I have a Stylus Photo RX620 that now is useless. I am not a computer geek so would rather not try to do an uninstall of Mt. Lion and go back to S.Leopard

Have you tried to open System Preferences, then Print & Scan and then try to Add + a printer?
I have an Epson RX580 and am using OS X 10.8.2 and it is working as a (Bonjour) printer. My Epson RX580 is plugged into my AirPort Extreme and I can print over my wireless network to the RX580. However, I do not see any Scan options with this setup.
Anyone know anything about getting the scanning portion of the RX580 to work over the network like the printing function does with my Airport Extreme? Or can I not "share" a scanner over the USB port on the Airport Extreme? I know, kind on topic/off topic - but I think it fits under OS questions better.
Thanks for your advice!
Randy
image added by: randynchicago

Appletv not updating podcasts - has apple sold a product then dropped support after 1 year? May 2014

appletv not updating podcasts - has apple sold a product then dropped support after 1 yera? May 2014 - None of the podcasts are being updated on appletv. Running itunes 11.2 and it shows podcasts there. Apple looks more like windows every day.

Before blaming Apple, was any troubleshooting actually attempted? If so, what was done?
Or was it simply easier to jump to conclusions?

Has Apple's Support failed me?

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