Has bt gone bust

bt gave me information that i acted upon in good faith when it turned out to be wrong imformation they tried to hide behind contract law if you ring up you get told misleading imformation they wont comfirm by email if you ask the questions by the chat adviser and ask for the imformation to be sent to email you just get sent a phone number to ring so the whole proscess starts again reading through a lot of posts in various fourms this seems to be the norm not an exeption how can a policey disigned to cheat and frustrate the customer work this is not the actions of a healthy biusness more the actions of a desperate company
the latest one is i am switching to virgin media phone up to get disconected and i am told you cant virging cancell for you i repeated this phone call numerious times to difernt people told i dont cancell virgin do and they cant send comfermation of this to my email so i went on the chat adviser no they say virgin dont use our lines you need to cancel i ring up and the proscess starts again all this to hang on to my money for a few more days is this what trading standards call a shape practise
Solved!
Go to Solution.

Hello,
The first part of your post does not really state any particular problem, only around some calls and sending information out.
With respect to moving to another provider, you do need to get the other provide to action it for you. You cannot call BT and ask them to move you to Virgin. You need to call Virgin, who will order the service and part of that will be to terminate the current line that is run by BT and move it to Virgin. BT will then action their request, and if you are not out of contract you will be issued with a final bill once the move goes ahead with the remaining charges on your account.
As for the title.. no BT are not about to go bust, quite the opposite, a very healthy company.

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