Has Infinity killed the phone line? PLEASE advise ...

Please advise on this connection problem if you can, it is causing much stress for my elderly parents. They are worried about a £129 charge for calling out an engineer, as far as I can see the engineer's visit would qualify as free but I need a more informed view.
Apologies if this all appears a bit longwinded but I know details can be important so will tell it as fully as I can!
+++++++++++++++++++++++++++++++++++++++
My parents had BT Infinity 2 with HomeHub 5 installed a week or so ago. I couldn't be there for the installation so the night before I disentangled their current HomeHub 2 and associated cables from other equipment and left it, all still connected and plugged in and working, in the middle of the spare bedroom floor (where the new installation was to be done) so the engineer would easily see what was already there and what he had to deal with.
On visiting the evening after the Infinity was installed, I was told that they had been having terrible problems getting their laptop to work wirelessly on the new connection and had earlier been on the phone to BT for an hour trying to sort the issue. When I looked in the bedroom I found the old hub all still plugged in and transmitting, this was apparently confusing the laptop, I completely took out the old hub and then the laptop found the internet no problem.
So it all appeared good, the next morning my parents then went on holiday for a week and when they got back yesterday they found that there is no phone line connection. The broadband is fine, just no dial tone regular phone line at all. Dialling the home number from a mobile gets the normal ringing tone on the mobile, but nothing happens on the home phone.
I tried taking the phone base station (Xenon 1500) out of the downstairs extension socket and plugging it directly into the new Infinity wall socket and still nothing. I took the cover off the wall socket and plugged the phone into the test socket inside and their is still nothing.
++++++++++++++++++++++++++++++++++++++++
Now I'm guessing the the phone line was still previously ok after the Infinity installation because it was working through the old hub and when that hub was disconnected the line went dead at that point but no one noticed becuase they went on holiday right after that. I can't try reassembling the connections the old way to see if the phone works because I'm not even sure where all the cables went to!
But shouldn't plugging the phone right into the test socket be a clear test of whether there is a fault with the line? But there is no dial tone at all. Is it possible that by disregarding the installed phone line and hub the engineer has neglected to do something to make the new line work for the phone?
As I said, this is causing quite some worry so any hints would be much appreciated.
Solved!
Go to Solution.

Well I have somehow fixed it, I took out every cable and extension and started over and the phone line is back. I'm not sure but it may have been because the ADSL filters had been left in the line and I have read that the fibre optic line doesn't use them. I really don't know though, so only mention it in case someone in future searches the forum and sees this thread. Try taking out ADSL filters if the installation engineer hasn't done it!

Similar Messages

I am having problems with creating my apple id. On the phone it is advising me that the ID is not created and then when i do it online it says that it has been created. Can you advise me on what to do please?

I am having problems with creating my apple id. On the phone it is advising me that the ID is not created and then when i do it online it says that it has been created. Can you advise me on what to do please?

Apple ID FAQ http://support.apple.com/kb/HE37

HT1178 I have BT Infinity at home with the BT modem connected to the phone line and then to a BThub which delivers the wif signal. I have purchased an airport extreme to improve wi fi strength if how do I connect up to hub it states connect modem to WAN o

I have BT Infinity at home with the BT modem connected to the phone line and then to a BThub which delivers the wif signal. I have purchased an airport extreme to improve wi fi strength if how do I connect up to hub it states connect modem to WAN on back of Airport Extreme.
Instructions do not mention connection to BT Hub and the BT modem has only one output which you dicsonnect from Hub and connect to airport extreme leaving. Once you do this Hub has no signal.
How do I rectify
Paul

you can also set up the Airport extreme to extend the wireless by hitting the wireless tab in the airport menu then click the drop down menu to select extend
Apple's "extend" function is a proprietary setting that was designed to only work with other Apple routers.
It would be extremely unlikely that this setting would work with a BT product, or any other manufacturer's product for that matter.
But, I haven't tested this with a BT product...and I suppose anything is possible.
Still, I would be extremely surprised if this worked.
The AirPort Extreme might "join" the BT network if you try this......but the AirPort does not provide any additional wireless signal coverage when it "joins" a wireless network. In fact, it really does nothing when it "joins" a network except enable the USB port.

I have a iphone 3gs. while connecting to itune, it advised me to upgrade the phone to ios 6. ii downloaded and upgraded the phone to ios 6.but the phone is not going for set up and not reading the sim. Please advise.

i have a iphone 3gs. while connecting to itune, it advised me to upgrade the phone to ios 6. ii downloaded and upgraded the phone to ios 6.but the phone is not going for set up and not reading the sim. Please advise.

YOu'll have to restore, nothing else you can do.
If you have an older backup you can restore to that.

BBC/ITV HD etc. down the Phone Line vs Over the ai...

Hi,
I've just had BT Infinity and prior to this I had and still have a Black BT Vision box and hadn't really realized I would get so many channels including HD channels down the phone line.
I'm curious though, how does the HD picture quality down the phone line compare to when compared to receiving through an aerial or satellite dish?
Which is best and which is worse?
Also, I upgraded to BT Infinity as Skype video calls would always drop out on my laptop after a bit when on BT Broadband using the HomeHub2. Sometimes I had to restart my computer as the dropout would also knock out the internet too and restarting it seemed to be the only way to bring it back. I experienced the same problems both with a wired connection and a wireless connection to my laptop.
Unusually if I try making a Skype video call using Wi-Fi using my mobile phone, the video call never dropped out.
Despite upgrading to BT Infinity and using the HH5, I'm still experiencing dropouts with Skype or receiving poor video and/or audio with it.
Could this therefore be a problem with my laptop or some settings or something?
If it could be laptop settings, could anyone advise me what settings I can change and how I can improve things?
Kind Regards and Thanks.

brymbo76 wrote:
I'm curious though, how does the HD picture quality down the phone line compare to when compared to receiving through an aerial or satellite dish?
Which is best and which is worse?
There are a few factors that determine picture quality. Resolution, aspect ratio and compression being three main ones.
Freeview SD channels have never all been equal. They all tend to transmit 576 vertical lines, but horizontal resolution can vary to save bandwidth, 720, 704 or 544. Some also use higher rates of data compression to save bandwidth which usually results in a more blurred or blocky picture at times. 4:3 aspect ratio pictures can actually be better defined than 16:9 ones as the latter still use the same transmission resolutions but are stretched out by the TV or box. Some sneaky channels at times use a 16:9 or 14:9 window in the centre of 4:3 picture as black bars compress very nicely and save more bandwidth. The box or TV then sometimes zooms in as appropriate. The resulting picture is usually pretty rubbish.
Freeview HD channels normally represent 16:9 pictures and initially were transmitted at 1440x1080 (4:3) and stretched out. However, I believe they are now transmitted at 1920x1080 which is proper 16:9 (maybe someone could confirm this)? They use more efficient data compression techniques and transmit at a high enough bandwidth to look pretty great.
BT TV multicast SD channels look to me as though they are transmitted at 720x576. Not sure if they still sometimes represent a 4:3 picture when appropriate, but most modern TV content is now 16:9. The compression rate seems low and as the previous post says, compared to Freeview SD they look as good as (if not better than) the best quality Freeview SD channels such as BBC 1. I used to get Sky Sports and ESPN in SD via the TV aerial and the multicast SD versions definitely look much better.
Note: When I view the test channel 475 on my PC using VLC Player it says that channel is at 544x576. I'm guessing this low resolution only applies to the test channel though I have no way of checking on the BT Vision+ box?
BT TV multicast HD channels look very good. Again I have no way of checking the resolution, but I'm guessing they are at 1920x1080 with an aspect ratio always set to represent 16:9 pictures. The compression rate seems as low as the Freeview HD equivalents. I can't really see any difference between the Freeview HD and multicast HD channels on my Full-HD TV. All very high quality.
In simple non-tech speak. SD pictures are better than Freeview, and HD pictures are just as excellent.

New Wireless Router Shut Down the Phone Line

Just to clarify, I'm not the homeowner or the billpayer at the address that this post concerns. The home and phone belong to a relative who isn't particularly experienced in this sort of thing. She relative is away for the next two weeks, and I promised to try and figure out what was the problem.
A landline fault notice has been filed with BT, but I've been informed that they might not be able to make it out here until this coming Wednesday, so it would be convenient if I could troubleshoot it from my end and safe the technicians a trip.
My information on the issue is limited, having only briefly spoken with the relative about it. As I understand it, she upgraded her wireless broadband with Orange in order to attain speeds of 14MB and to have an unlimited data allowance. Upon recieving the new wireless router, she removed the previous one and correctly wired in the new one. Immediately after this, the landline and internet ceased to work. I've spent the last hour poking around and trying different phone ports in the house to no avail. The phones all say 'Check Phone Line'.
This is all extremely puzzling. I have no idea why plugging in a new router would cause the phone line to shut down. Does anyone have any insight into what might have caused this?

Flytch wrote:
I just went up to the 'main box' in the attic and plugged in an older phone. The line was still dead, which I guess means that whatever happened when the modem was plugged in happened outside the buildings.
Did you unplug the modem when you did the test in the main box?
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Do i need to use the phone line that came with the printer to fax paperwork or can I buy a new one?

This question was solved.
View Solution.

Hi Willcarter,
It is all up to you. You can use the phone line which came with the printer or you can get a new one. It does need to be a 2-wire phone line though.
Thanks
Josh.C
Click on the BLUE KUDOS button on the left to say "Thanks"
Although I am an HP employee, I am speaking for myself and not for HP.

My iPhone is split from front panel on top, and back cover of my is swollen too. I am not able to use my phone and I cannot access my data in the phone. Please suggest what could be the cause of this problem?

My iPhone is split from front panel on top, and back cover of my is swollen too. I am not able to use my phone and I cannot access my data in the phone. Please suggest what could be the cause of this problem?

It sounds like the battery might have gone bad, and is swelling and causing the symptoms you describe. Do not attempt to use the phone, but take it to Apple for evaluation.

I need to remove an AOL email account that is not attached to my Apple ID. This is on an iPAD. It is not showing in Accounts. However, I cannot delete the mailbox,. Please advise

I need to remove an AOL email account that is not attached to my Apple ID.
I am receiving email and I cannot delete the mailbox. Please advise.
the account is not viewable in settings.

I am assuming that this mail is coming into the Mail App, not another third party app, correct?
Is the AOL account showing up as its own mailbox in the mail app? (e.g. I see "All inboxes", "iCloud", and a third mailbox that is my second email address.)
Every "mailbox" except the "all inboxes" are going to be in the settings under mail, Contacts and calendars.
If the mail is coming into a mailbox that isnt the AOL mailbox, then it sounds like you have your AOL mail being forwarded to another email adress.

It seems after the latest software update, my iphone 4 has issues with the phone and voicemail locking up as well as opening random apps. Any thoughts?

It seems after the latest software update, my iphone 4 has issues with the phone and voicemail locking up as well as opening random apps. Any thoughts?

Hi clintfromid,
Thanks for using Apple Support Communities. I would recommend closing all your apps and restarting and maybe resetting as good initial troubleshooting steps for this:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
Cheers,
- Ari

Requisition import has grouped all the requisition lines in one requisition

HI
I need a help.
Requisition import has grouped all the requisition lines (having sourcing supplier and inventory)in one requisition
for whcih the type lookup code is 'Purchase'. the source of requisition was MRP. How the system can group the items having different sourcing(few are from supplier and few are from inventory) into one requisition.
Is this the oracle standard functionality
Thanks
Payal

See req import group by parameter is playing a role here..
I think maybe it is considering ALL and clubbing together to one..not sure though
See if these threads can help the cause
Unable to avoid Autocreate PO grouping by different Supplier
Autocreate PO - default requisition grouping
Mahendra

I get Error Code 1 when using the installer. Please advise.

When running the installer, it quits with the message: Error Code 1. Please advise how to resolve @this error.

Gener7: Good morning. Thanks for speedy reply. I’m running Windows 7 on a Dell Studio laptop computer. I have CS6 installed, and it runs okay.
I ran the CC Cleaner tool to uninstall Photoshop CC. PCC kept crashing every time soon after I tried editing an image. I gave up. After the cleaning, I tried to re-install PCC. The error code 1 showed each time I ran the installer.
Please advise.
Thanks.
==============

HT4061 I cannot access my device. The screen is blank however it has power. The phone will ring but since the screen is blank i canot answer.

I cannot access my device. The screen is blank however it has power. The phone will ring but since the screen is blank I cannot answer. It seems to be dead but has power?

When restoring to factory defaults/new iPod fails to resolve a problem that indicates a hardware problem an an appointent at the Genus Bar of an Apple store is in order.
Check your warranty coverage here:
Apple - Support - Check Your Service and Support Coverage

My eMac's modem, the phone line, or what?

i have a dial-up connection. Yes, there are still some of us out here. DSL is not available and I have heard horror stores of satellite service n our area.
Of late, I am having difficulty getting and maintaining a connection. Connection speed varies widely. My ISP wants to blame the phone lines, the phone company wants to blame the house wiring or the modem. How the **** do I know which it is? I have unplugged other phones, tried other jacks, with the same results.I suspect the phone lines, but getting Verizon to admit that is nearly impossible.
How can I test the modem? I am using the internal modem.
I am open to any suggestions.

It's usually the phone lines in your house. They are daisy-chained around the house & every connection results in losses. Verison should be able to come out and do a test on the line where it enters your house to see if the line meets specs. Also sometimes squirrels will chew on the outside line and allow water to get inside the wires, which causes loss of quality. Do you ever hear static when using the telephones?
Years ago when I used dial-up, I had the problem of low speeds (in the 20K region). I solved the problem by running a new direct line from my attic where the tel line junction box entrance to the house is located, direct to my office. My speed then was usually 44-48K with almost no dropouts. I bought the wire at Home Depot and installed the line myself. Maybe you could do the same.
 Cheers, Tom

Moving the phone line to enter house in different ...

We woudl like to have the phone line moved so that it enters the house in a different location. Could someone give us an indication of costs involved so we can decide it it is more cost effective to use internal wiring or not.
Thanks

There is some information here http://www.openreach.co.uk/orpg/home/products/serviceproducts/timerelatedcharges/timerelatedcharges....
You would have to contact your service provider first, they would request a visit from Openreach, who would in turn do the work.
It is difficult to guess what the charges would be, but I would suspect they start at about £130.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Has Infinity killed the phone line? PLEASE advise ...

Similar Messages

Maybe you are looking for