Has Live Chat been discontinued?

Hello
I was live chatting with Apple Support last weekend but was told that particular person couldn't help and I should live chat during the working week when the relevant colleagues would be working.
However, I have tried to Live Chat today and cannot find the option - it seems to have disappeared in favour of calling.
Has it been moved or has this feature been discontinued?!
Thanks

http://www.apple.com/uk/support/contact/
If I go through the options here, I have the option to live chat still.
Perhaps your issue requires more than a live chat?
I selected MacBook, Internet and connectivity, and then wifi cutting out, and it allowed me to live chat.

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