Has my download speed been capped?

Not sure whether this is a stupid question (probably!), or I am mis-interpreting the stats displayed by my home hub (5), but is this an indicator that my download rate been capped (I am on an infinity 2 contract btw)?
6. Data rate:
17958 / 35000
7. Maximum data rate:
18066 / 59040
Line state:
Connectedppp3_0
Connection time:
4 days, 13:35:14
Downstream:
34.18 Mbps
Upstream:
17.54 Mbps
It looks like I am getting the maximum permissable (allowable?) - if I divide 35000 (Data Rate) by 1024 it results in 34.179 - so the downstream rate appears to tie up with the data rate, but my suspicions lie with the data rate - an exact 35000?
If I run 'speedtest', I get an upload of around 16mb, and download of 32. Likewise the BT performance test, which reports I am getting less than my IP profile, which is set at 33.88.
Two weeks ago I was getting around 44mb down, but faced with the max data rate shown I am getting nowhere near this.
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Thats what caught my eye, if there had been a few extra numbers at the end I probalbly wouldn't have picked it up. Funnily enough before I started looking at this, my download rate went a lot higher than it had been previously (almost back up to the highest level I saw after it was first installed), and at the same time (maybe co-incidence but I am suspicious) I noticed a lot of BT engineers out and about in the local area. 2 days later it dropped and I appear to be stuck with the 35000. I have recently upgraded to a HH5 from a 4, but I wouldn't see that as a cause for BT to cap me, unless they now think I am on infinity 1 (though I have just checked my last bill and they are charging me for I2).
Anyway, noise margins:
8. Noise margin:
6.0 / 11.6
9. Line attenuation:
0.0 / 19.3
10. Signal attenuation:
0.0 / 19.2

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I think my sync speed is stuck or been capped

Hi everyone, last week i had a full line reset because i started dropping in speed, from 16meg al the way down to 9meg, at the time time of the reset my sync speed went to 12.5meg, 24 hours later i was down to 9.494meg down and 1.12 up, im supposed to be on another 10day training but nothing has happened, meaning the hhb3 hasnt switched off or resynced since i dropped to 9.4meg, now after 5 days of constant connection there was still no change so i did a something to try and make my speed drop but nothing happened, it still synced at the exact same speed 9.4meg, im certainly not rate adaptive and i cant have any line issues or my speed would of dropped after constantly plugging in and out the socket and making it resync, so the only things i can come up with is that ive either been capped or the exchange has got stuck for some reason, ive even gone through my entire extension wiring and changed it to cat6, it made my line attenuation lower but no change in sync rate heres my speed test and hub stats.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days,
04:02:35
Downstream:
9.494 Mbps
Upstream:
1.129
Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex
A
Latency type:
Fast
Noise margin
(Down/Up):
10.4 dB / 5.9
dB
Line attenuation
(Down/Up):
29.3 dB / 13.3
dB
Output power
(Down/Up):
18.1 dBm / 12.0
dBm
FEC Events
(Down/Up):
0 / 0
CRC Events
(Down/Up):
207 / 76
Loss of Framing
(Local/Remote):
0 / 0
Loss of Signal
(Local/Remote):
0 / 0
Loss of Power
(Local/Remote):
0 / 0
HEC Events
(Down/Up):
727 / 45
Error Seconds
(Local/Remote):
233 / 89
FAQ
<script type="text/javascript">// paintProgressAndMessageOnBar(100,"The test has successfully completed" ); // </script>
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
8135 Kbps
0 Kbps
21000 Kbps
Max Achievable Speed
Download speedachieved
during the test was - 8135 Kbps
For your connection, the acceptable
range of speeds is 4000-21000
Kbps.
Additional Information:
Your DSL Connection Rate
:9721 Kbps(DOWN-STREAM), 1155 Kbps(UP-STREAM)
IP Profile for
your line is - 8576 Kbps
2. Upstream
Test: -provides background information.
Upload Speed
897 Kbps
0 Kbps
1155 Kbps
Max Achievable Speed
>Upload speed
achieved during the test was - 897 Kbps
Additional
Information:
Upstream Rate IP profile on your line is - 1155
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We were unable to identify any
performance problem with your service at this time.
It is possible that any
problem you are currently, or had previously experienced may have been caused by
traffic congestion on the Internet or by the server you were accessing
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If you continue to encounter a problem with a specific
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instance.
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Thanks for your replys, believe it or not my line as been more stable, meaning alot less disconnects,infact very rare since i last had the snr reset, it auto changed to fast when mods manually reset the snr a month ago, i think it sounds like a joint or something, def not my internal wiring, its all brand new as of today and theres no change in sync so, the prob lies else where, i tried to tell bt before that theres some kind of fault between the pole and the exchange last time my speed dropped when i was on adsl max, it dropped to 300k i think, i rang up for a mac code because they wouldnt acknoweldge the fact and gottalked into adsl2+, everything went well untill 3 weeksago(around that time) i was up to 16meg sync, i posted it on here, after opening my big mouth my speed started to drop so i had a manuall snr reset, that solved it for a while, then i had that bad weather and it all screwed up, like i said previous, about 10-20mins before the reset my sync dropped to 1meg and line attenuation shot up to 65db, after the reset i had 12.5meg, 24 hours later i was down to 9meg, person on the other end of the phone at bt said my minimum sync should be around 12meg

How to find out if your BB line has been capped?

Is there somewhere I can go to find out if my BB line has been capped? I had an email form BT about a month ago warning me I might exceed my download limit. In the end I did not exceed my limit for the month. But it was shortly after that my BB speed was cut in half and has remained that way ever since. I have had 2 engineers out who can find nothing wrong with the exchange, the line or the equipment in my house. Despite at least 3 SNR resets, my IP profile has been fixed at 750k for the whole time. My IP profile was 2000k or more before the speed was cut.
I just wonder if there is anyway to tell if your BB line has been throttled.

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If there is a local noise issue as you suggest, How would one detect such a thing? You can't just switch everything off in a house and leave it for 3 to 5 days to see if the BB speed increases. Surely the tests the the engineers did when they came out to see me would have detected any noise on the line when they tested the line.
The thing I find most frustrating is BT don't even seem able to admit I have any sort of problem at all. The fact I have had a stable connection for years and then suddenly it drops by half overnight seems not to be considered a problem. I think I might just change to another ISP. I really don't think it can be any worse than this.

Re: BT Infinity 2 IP Profile - Download Speed "Cap...

My BT Infinity 2 IP Profile has been consistently the same for nearly 2 years since I first signed-up for it and became available in my area, i.e. Upload Speed (US) = Up to 20 Mbps / Download Speed (DS) = Up to 77.47 Mbps. I was regularly getting US = 14-17 Mbps / DS = 73-75 Mbps. Upon doing regular speed checks on my line using the BT Wholesale site, about 4 weeks ago, I noticed my IP Profile DS was reduced to/capped at (Up to) 65.74 Mbps. Since, I have been receiving the same US as before but DS = 62-64 Mbps.
FYI, I have attached two screenshots but I am reluctant to give my phone number openly on here so can you provide a means for me to send it privately please.
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Slow speeds now, has my IP profile been lowered?

My broadband has been fine for the past 2 years with a download speed of average 1.3MBs (1300kbp/s)
There has been absolutely no changes to the environment in the house, no extensions.
My Router is connected to the ADSL filter, connected to the master socket face plate.
On June 2nd around 22:00 BST I noticed very high latency and disconnections on my Broadband.
I did the usually by resetting the router, waiting a couple of minutes are restart. However that didn't fix the issue.
I picked up the house phone and noticed there was a LOT of noise on the dialtone, I tried the 17070 quiet liine test and same again, a lot of noise.
So I called up the BT Broadband helpdesk and spoke to a lady in India, had a long conversation with her running a few line tests and concluding there was no issue on the BT circuit side.
So I decided to leave it and hope for the best that it would fix itself, the next morning latency is fine back to normal (pinging 4.2.2.2 <40ms) and BB is stable with no disconnects.
However my BB speeds appeared to have dropped to about 700kbp/s tops, has BT lowered my IP profile to stabalise the line??
Can someone advise? Here are my stats:
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 12:56:02
Downstream
7,645 Kbps
Upstream
440 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
16.1 dB / 29.2 dB
Line attenuation (Down/Up)
31.5 dB / 16.6 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
372 / 4294967264
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
0
Thanks

Hmm that's strange, I haven't touched the router and it looks like it may have restarted itself?
Although speeds have increased slightly....
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 10:20:45
Downstream
8,358 Kbps
Upstream
440 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
15.2 dB / 28.6 dB
Line attenuation (Down/Up)
31.5 dB / 16.6 dB
Output power (Down/Up)
0.0 dBm / 12.6 dBm
Loss of Framing (Local)
12
Loss of Signal (Local)
1
Loss of Power (Local)
0
FEC Errors (Down/Up)
1454 / 0
CRC Errors (Down/Up)
5 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
6

Download Speed Capped?

We've had Unlimited Fibre Optic for a few months now and whenever I've downloaded something, whether that be using my browser or programs like Steam etc. to download games, I've never seen my download speed go over 4.5 mb/s however when I do a speedtest, I get over 35 mb/s consistently. Surely this isn't right and I'm starting to think Sky has capped download speed for whatever reason. Any help is appreciated and my router stats are below along with the speedtest.. Broadband LinkDownstreamUpstreamConnection Speed40000 kbps9999 kbpsLine Attenuation8.6 dB0.0 dBNoise Margin26.2 dB31.31 dB http://www.speedtest.net/result/4544529825.png

You are likely confusing megaBITS and megaBYTES.
8 BITS (b) = 1 BYTE (B)
So 4.5megaBYTES per second (4.5MB/s) = ~36megaBITS per second (36Mb/s)
Capital B or lower case b makes a huge difference.
Broadband speeds are (almost) always quoted in megabits per second, web browsers and apps often show speeds as megabytes per second, hence the confusion.

Broadband download speed has dropped from 8mbps to...

Hi,
I have been having problems with my download speed for the last month. i have been through the fault process from BT and have had no joy in fixing the issue. They say i am getting 8mbps from the exchange to the house but only 1.94mbps there after. I was receiving 8mbps for about 2 years consistantly and has just suddenly changed. Can anyone please help me? I feel like i'm getting nowhere after reporting the fault.
Solved!
Go to Solution.

Hi, thanks for the replies andthe advice. I have done another test and have posted the results below,
Broadband Speed Test Results
Download speed - 1.89mbps
Upload speed - 0.34mbps
Ping latency - 44.50
ADSL stats
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Fast
Noise margin (Down/Up): 16.5 dB / 25.0 dB
Line attenuation (Down/Up): 23.7 dB / 13.5 dB
Output power (Down/Up): 19.9 dBm / 12.0 dBm
FEC Events (Down/Up): 0 / 0
CRC Events (Down/Up): 5 / 0
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 4 / 0
Error Seconds (Local/Remote): 5 / 0

Broadband download speed has dropped from ~2.7Mbps...

Hello,
For the last few weeks our broadband download speed has dropped from ~2.7Mbps (which we've been getting consistently for years) down to 0.7Mbs. It's now so low that our download speed is slower than our upload speed. I've take the following steps and nothing has worked:
Running the BT Broadband Speed Checker
Removing all equipment so its just the BT Home Hub connected through a BT Microfilter straight into the master socket
Replacing the modem cable and Microfilter
Online line fault check
As I say, it only recently - over the last few weeks - that our speed has decreased so massively from what we've been getting for years and it is extremely frustratingly slow - I can get faster speeds via my mobile phone's 3G network.
Here's a screenshot of the ADSL line status from the BT Home Hub.

when you joined BT broadband you would have received an email address *****@btinternet.com or ******@btopenworld.com Bt would normally send the emails to that address
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
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Has my download speed been capped?

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