Has New Router or Antenna Helped WiFi Dropping Issues?

Hi, I'm helping someone get setup with their brand new MacBook (2.26Ghz White). It's only 3 days old, but could not reliably connect to their wireless network anywhere except in the same room as their router. They have a Netgear WGR614 router.
When in the room with the router, everything works great, but once out in the main living room (just down a very short hallway), they get constant dropouts or the computer won't connect at all. I would say it connects maybe 10% of the time. But an old PC laptop, my Android phone, and the living room TiVo all connect perfectly and never drop out, no matter where we walk.
I've read through some of the threads, and most are concerning older machines. But I spent a couple hours with 2nd level Apple tech support today, and they concluded after much testing that it may be hardware related. So we ended up taking it back to day and swapping for a completely new machine (instead of having the Airport card replaced). But this machine has the SAME EXACT PROBLEM!
My signal strength in the main area averages around -60 to -70, which should be fine to connect. And it appears to be on a pretty clear channel.
- So, if it's not hardware related (or if all MacBooks will have this same issue), I'm wondering what other solutions people have tried that has given some success?
- Anyone try extension antennas for their routers? If so, which work well and are affordable?
- How about specific routers known to work well with Mac (better than Netgear)? The Airport Extreme BS is just too expensive for what it offers.
THANKS! If we can't get this working in this small, basic setup, we'll probably have to try something other than Mac unfortunately.

koolbreeze7 wrote:This is getting pretty annoying. Had an Arris tg862g, and up unitl a month or so ago problems with Wifi. Contacted customer care, modem/router bad. Tech came out replaced with, I think there newest TG1682g and everthing great. All areas of the house and fast! Lasted about five days, now Wifi dropping out. But what's really ticking me off, is the Xfinity hotspot broadcasting just fine. Hadn't gotten around to turning it off yet. Hey Comcast, what gives!!!Your decision on the public hotspot on your equipment...me ? I turned it off....Have you used a wireless scanner to see if you are getting stomped on by surrounding wifi APs? Channel congestion can impact your system....

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Message was edited by: Eagle_23

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Please post here or send message to [Personal Information Removed]
This question was solved.
View Solution.

Last night I finally got it to work. I removed the printer fully from the PC and rebooted. I turned off the printer. I ran a cable to the router (cable modem). I reset the router, which then assigned an IP address to the printer. I changed the security settings on the router to use WEP instead of WPA. I ran the HP printer setup program---and it finally presented me with the "provide SSID" screen. The program ran successully. I printed a test page. I changed the router secuirty back to WPA2. I printed another test page. I tried rebooting everything and printed again. I also tried removing the cable and then printing again---the printing failed.
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Has New Router or Antenna Helped WiFi Dropping Issues?

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