Has today's Safari Security Update 2015-02 broken my Mac?
Since installing the update at lunchtime, my Mac has become almost unusable. Safari is freezing constantly, meaning I can use it for barely a minute at a time. I am experiencing severe keyboard input problems, with deletions, spaces and letters appearing randomly. Mail is behaving very erratically. When I tried to download the iMovie update, the login claimed my password was wrong: STATUS-CODE-ERROR. The fan is working overtime on my machine, suggesting that the problem is using up a huge amount of CPU.
I have only been able to post this by typing it up in Text Edit and then copy and pasting it into this field during a small window of Safari operability.
I am running OS10.10.2 on a 2011 MacBook Pro.
Anyone else suffering? This is catastrophic and Apple has to fix it ASAP.
Open the iCloud preference pane and uncheck the box marked Safari.
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After running Offcie 2011 for 12 months with no problem, today I can not open any of the programs.
Have followed some advice forums but no resolution.
I have uninstalled and reinstalled and now get the same error when trying to open one of the programs and trying to add activation key.
Updated with Security Update 2015-003 yesterday is this causing the problem?
Running Yosemite 10.10.2Me too. It has been 3 days since I have no access to iCloud mail. No matter I check it on iCloud.com, Mac, iPhone or iPad, the mail app says I have incorrect password. Specifially, when I check email on my Mac, the message below appears and prompt me to type in the password. I am sure that I've entered the correct password already.
The iCloud IMAP server “p99-imap.mail.me.com” rejected the password for user “my user name”
Enter your password again or cancel.
Staying away from email for a day is OK, but definietly not for 3 or 4 days. Someone, please tell me what to do. If it has to do with the servers, Apple, PLEASE FIX IT ASAP!! -
I have a mini mac with 8GB ram and running yosemite OS. I recently installed security update 2015-003 and now my internet connectivity have slowed to a crawl. sometimes if I turn wi-fi off and then back on the speed returns to normal but sometimes it does not. Any ideas what may be causing the slow internet speed?
Please check the speed of your connection on this site.
Then start up in Recovery mode. In the OS X Utilities screen, select Get Help Online. A clean copy of Safari will launch. No plugins, such as Flash, will be available. Check again. Then restart as usual and post the results. -
Trackpad no longer drags after Security Update 2015-003
I am running Yosemite 10.10.2 on my MacPro 2010. After I installed Security Update 2015-003, I noticed my Apple Trackpad can no longer drag. Here are the symptoms:
I CAN move the cursor around the screen using the trackpad.
I CAN click, and appropriate responses occur.
If I click on a menu in the menu bar, then move (hovering) the cursor with the trackpad down the list of menu choices, they DO NOT highlight. I can click on one, and it WILL BE performed, but a submenu would NOT pop out. I CANNOT drag down the menu and to the side to bring out a submenu using the trackpad.
I CANNOT move a window or other object by tap-dragging on trackpad (double tap, holding the second tap to turn it into a drag)
I CANNOT select a phrase or paragraph by highlighting it by tap-dragging on trackpad
Hover behaviors on web pages DO NOT occur (so links that should highlight, menus on a web page that would normally drop down on their own, do not do so) if cursor is moved by trackpad.
Tool tips or other hover behaviors in web pages or outside of web browser DO NOT occur if cursor is moved by trackpad.
All behaviors are NORMAL if I use my Wacom tablet stylus to perform the same cursor move.
So, if I move the cursor over something using the trackpad, nothing happens. If I then move the cursor over the same thing using the Wacom stylus, highlighting or other hover behavior occurs.
Yes, I've changed the batteries in my trackpad, and it works fine otherwise. It does NOT skip or exhibit symptoms of a poor connection. Three-finger and four-finger drags to go to Previous Page in Safari, or switch desktops, DO work.
Only single-finger dragging is gone.
This issue occurs on my 2010 MacPro running 10.10.2, but does not occur on my 2009 MacPro running 10.10.2 at work.
Both have the Security Update 2015-003 installed, as well as all other current AppStore updates.
So Security Update 2015-003 would not seem to be the issue, but that was the thing which changed on my OS immediately prior to the beginning of the undesired behavior.
There is no setting in the Trackpad control panel that has to do with single-finger dragging. I've also checked the Mouse control panel and the double-click speed is the same between the two computers (the one where Trackpad drag works, the other where Trackpad does not work).SOLVED:
This issue went away by itself after a reboot for a software installation. -
Crashing after Security Update 2015-004
Hello - I'm running a new MBP with OSX 10.9.5 for 3 months with no issues, love the SSD. I finally applied the Security Update 2015-004 that has been waiting for me to find a convenient time. Did this yesterday Friday 4/24 morning, and the OSX has crashed 4 times now. I normally run Terminal (Version 2.4 (326)), Parallels( windows vm not always running - Version 10.1.3 (28868) ), XQuartz( 2.7.7 (xorg-server 1.15.2), Microsoft Remote Desktop(Version 8.0.16 (Build 25978)), Stickies, Connected Backup in background (V 8.6.2.4), and generally three browsers (Safari-Version 7.1.5 (9537.85.14.17), Firefox-V33.1, Chrome-Version 42.0.2311.90 (64-bit)). It has crashed both wired (at work place) and wireless (at home).
So far there has been no one active application that it crashes in. At work, I was in a browser once and Adobe Reader displaying a User Guide, at home in Chrome trying to stream to AppleTV with AirDisplay.
Is there a way to roll this update out? Is there an emerging picture/issue or combination of applications that this is happening with? There are a few hits in web searches that indicate others are running into something with this update.
Hardware Overview:
Model Name: MacBook Pro
Model Identifier: MacBookPro11,2
Processor Name: Intel Core i7
Processor Speed: 2.2 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 16 GB
Boot ROM Version: MBP112.0138.B11
SMC Version (system): 2.18f15
Serial Number (system):
Hardware UUID:
Thank you in advance for any input.
Glenn MorrisSystem log for about an hour before 1st boot from panic at 13:46.
Apr 24 11:33:49 gmorris-mbp kernel[0]: AppleThunderboltNHIType2::waitForOk2Go2Sx - retries = 45
Apr 24 12:17:06 gmorris-mbp kernel[0]: Wake reason: XHC1
Apr 24 12:17:06 gmorris-mbp kernel[0]: AppleCamIn::systemWakeCall - messageType = 0xE0000340
Apr 24 12:17:06 gmorris-mbp kernel[0]: AppleCamIn::wakeEventHandlerThread
Apr 24 12:17:06 gmorris-mbp kernel[0]: Previous Sleep Cause: 5
Apr 24 12:17:06 gmorris-mbp kernel[0]: The USB device Apple Internal Keyboard / Trackpad (Port 12 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)
Apr 24 12:17:06 gmorris-mbp kernel[0]: AppleCamIn::systemWakeCall - messageType = 0xE0000320
Apr 24 12:17:06 gmorris-mbp.hbs.edu DDP_Agent[115]: messageType e0000320, arg 00000000
Apr 24 12:17:06 gmorris-mbp kernel[0]: full wake (reason 1) 3 ms
Apr 24 12:17:06 gmorris-mbp kernel[0]: AppleThunderboltNHI::prePCIWake - power up complete - took 0 us
Apr 24 12:17:06 gmorris-mbp kernel[0]: ARPT: 3898.175360: scanparams:
Apr 24 12:17:06 gmorris-mbp kernel[0]: ARPT: 3898.175363: flags 3
Apr 24 12:17:06 gmorris-mbp kernel[0]: ARPT: 3898.175365: active_time 40, passive_time 110
Apr 24 12:17:06 gmorris-mbp kernel[0]: ARPT: 3898.175367: scan_start_delay 10
Apr 24 12:17:06 gmorris-mbp kernel[0]: ARPT: 3898.175369: scan_cycle_idle_rest_time 300000, scan_cycle_idle_rest_time_multiplier 0
Apr 24 12:17:06 gmorris-mbp kernel[0]: ARPT: 3898.175371: max_scan_cycles 0, max_rest_time 3600000
Apr 24 12:17:06 gmorris-mbp kernel[0]: ARPT: 3898.175373: Scan Channels (0): None
Apr 24 12:17:06 gmorris-mbp kernel[0]: ARPT: 3898.175387: SSID (0): None
Apr 24 12:17:06 gmorris-mbp kernel[0]: ARPT: 3898.175389: SSID count = 0
Apr 24 12:17:06 gmorris-mbp kernel[0]: ARPT: 3898.175391: wl0: leaveModulePoweredForOffloads: Wi-Fi will turn off.
Apr 24 12:17:06 gmorris-mbp kernel[0]: TBT W (2): 0x0040 [x]
Apr 24 12:17:06 gmorris-mbp kernel[0]: IOThunderboltSwitch<0xffffff803d206a00>(0x0)::listenerCallback - Thunderbolt HPD packet for route = 0x0 port = 11 unplug = 0
Apr 24 12:17:06 gmorris-mbp kernel[0]: IOThunderboltSwitch<0xffffff803d206a00>(0x0)::listenerCallback - Thunderbolt HPD packet for route = 0x0 port = 1 unplug = 0
Apr 24 12:17:06 gmorris-mbp kernel[0]: AppleUSBMultitouchDriver::checkStatus - received Status Packet, Payload 2: device was reinitialized
Apr 24 12:17:06 gmorris-mbp.hbs.edu hidd[88]: MultitouchHID: device bootloaded
Apr 24 12:17:06 gmorris-mbp kernel[0]: AppleUSBMultitouchDriver::_deviceGetReport - DeviceRequest for reportID 0xc8 returned with result 0xe000404f - retrying
Apr 24 12:17:06 gmorris-mbp kernel[0]: AppleThunderboltHAL::earlyWake - complete - took 408 milliseconds
Apr 24 12:17:06 gmorris-mbp kernel[0]: [ PCI configuration begin ]
Apr 24 12:17:06 gmorris-mbp kernel[0]: [ PCI configuration end, bridges 14, devices 13 ]
Apr 24 12:17:06 gmorris-mbp kernel[0]: [ PCI configuration begin ]
Apr 24 12:17:06 gmorris-mbp kernel[0]: [ PCI configuration end, bridges 14, devices 13 ]
Apr 24 12:17:07 gmorris-mbp kernel[0]: ARPT: 3899.216315: AirPort_Brcm43xx::powerChange: System Wake - Full Wake/ Dark Wake / Maintenance wake
Apr 24 12:17:07 gmorris-mbp kernel[0]: ARPT: 3899.216321: AirPort_Brcm43xx::checkInterfacePowerState: Check _pwrOffThreadCall!
Apr 24 12:17:07 gmorris-mbp kernel[0]: AppleCamIn::systemWakeCall - messageType = 0xE0000340
Apr 24 12:17:07 gmorris-mbp kernel[0]: AppleCamIn::wakeEventHandlerThread
Apr 24 12:17:07 gmorris-mbp kernel[0]: AppleCamIn::systemWakeCall - messageType = 0xE0000300
Apr 24 12:17:07 gmorris-mbp.hbs.edu DDP_Agent[115]: messageType e0000300, arg 00000000
Apr 24 12:17:07 gmorris-mbp.local configd[18]: setting hostname to "gmorris-mbp.local"
Apr 24 12:17:07 gmorris-mbp.local configd[18]: network changed: v4(en3-:199.94.41.49) DNS- Proxy- SMB-
Apr 24 12:17:07 gmorris-mbp.local airportd[102]: airportdProcessDLILEvent: set power failed on en0 err = -3903 (Operation not supported)
Apr 24 12:17:07 gmorris-mbp.local netbiosd[238]: network_reachability_changed : network is not reachable, netbiosd is shutting down
Apr 24 12:17:07 gmorris-mbp.local WindowServer[133]: handle_will_sleep_auth_and_shield_windows: Reordering authw 0x7f95da555470(2004) (lock state: 3)
Apr 24 12:17:07 gmorris-mbp.local WindowServer[133]: handle_will_sleep_auth_and_shield_windows: err 0x0
Apr 24 12:17:07 gmorris-mbp.local WindowServer[133]: CGXDisplayDidWakeNotification [3899284569610]: posting kCGSDisplayDidWake
Apr 24 12:17:07 gmorris-mbp.local sandboxd[178] ([238]): netbiosd(238) deny mach-lookup com.apple.networkd
Apr 24 12:17:07 gmorris-mbp kernel[0]: ARPT: 3899.440155: si_survive_perst_war: bar0win before 18003000, bar0win after 18001000
Apr 24 12:17:09 gmorris-mbp kernel[0]: SMC::smcIH WARNING: unexpected interrupt: 0x55
Apr 24 12:17:09 gmorris-mbp kernel[0]: SMC::smcIH WARNING: unexpected interrupt: 0x54
Apr 24 12:17:10 gmorris-mbp kernel[0]: Ethernet [AppleBCM5701Ethernet]: Link up on en3, 1-Gigabit, Full-duplex, Symmetric flow-control, Debug [796d,0301,0de1,0300,cde1,3800]
Apr 24 12:17:11 gmorris-mbp kernel[0]: AppleCamIn::handleWakeEvent_gated
Apr 24 12:17:11 gmorris-mbp.local authexec[1282]: executing /Library/Application Support/LANDesk/bin/ldiscan
Apr 24 12:17:11 gmorris-mbp.local ldiscan[1282]: Last scan date: Thu Mar 26 2015, 15:58:31 EDT
Apr 24 12:17:11 gmorris-mbp.local ldiscan[1282]: Last scan occured more than 24 hours old (692 hours, 18 minutes)
Apr 24 12:17:11 gmorris-mbp.local ldiscan[1282]: Last scan date: Thu Mar 26 2015, 15:58:31 EDT
Apr 24 12:17:11 gmorris-mbp.local ldiscan[1282]: Last scan occured more than 24 hours old (692 hours, 18 minutes)
Apr 24 12:17:11 gmorris-mbp.local ldiscan[1282]: Setting up core server connection: WINHBSLANDESK2.hbs.edu
Apr 24 12:17:11 gmorris-mbp.local proxyhost[1288]: 127.0.0.1:50181 Unable to start session with WINHBSLANDESK2.hbs.edu:5007 internal.proxyhost.directfailed sessionrc=6
Apr 24 12:17:11 gmorris-mbp.local ldiscan[1282]: Connected to the core server "WINHBSLANDESK2.hbs.edu".
Apr 24 12:17:11 gmorris-mbp.local ldiscan[1282]: Last scan date: Thu Mar 26 2015, 15:58:31 EDT
Apr 24 12:17:11 gmorris-mbp.local ldiscan[1282]: Last scan occured more than 24 hours old (692 hours, 18 minutes)
Apr 24 12:17:11 gmorris-mbp.local ldiscan[1282]: Miniscan requested or inventory Service doesn't support delta scans.
Apr 24 12:17:11 gmorris-mbp.local proxyhost[1326]: 127.0.0.1:50183 Unable to start session with WINHBSLANDESK2.hbs.edu:80 internal.proxyhost.directfailed sessionrc=6
Apr 24 12:17:11 gmorris-mbp.local ldiscan[1282]: Failed to send scan file to server.
Apr 24 12:17:11 gmorris-mbp.local ldiscan[1282]: Temp file deleted.
Apr 24 12:17:11 gmorris-mbp.local ldiscan[1282]: Releasing the lock on ldscan.
Apr 24 12:17:12 gmorris-mbp kernel[0]: AppleCamIn::handleWakeEvent_gated
Apr 24 12:17:12 gmorris-mbp.local digest-service[1329]: label: default
Apr 24 12:17:12 gmorris-mbp.local digest-service[1329]: dbname: od:/Local/Default
Apr 24 12:17:12 gmorris-mbp.local digest-service[1329]: mkey_file: /var/db/krb5kdc/m-key
Apr 24 12:17:12 gmorris-mbp.local digest-service[1329]: acl_file: /var/db/krb5kdc/kadmind.acl
Apr 24 12:17:12 gmorris-mbp.local digest-service[1329]: digest-request: uid=0
Apr 24 12:17:12 gmorris-mbp.local digest-service[1329]: digest-request: netr probe 1
Apr 24 12:17:12 gmorris-mbp.local digest-service[1329]: digest-request: init request
Apr 24 12:17:12 gmorris-mbp.local sandboxd[178] ([1330]): rpcsvchost(1330) deny file-read-data /private/var/root/Library/Preferences/ByHost/.GlobalPreferences.DC447E3D-10B1-5 C6A-9DE0-45786A0F57D1.plist
Apr 24 12:17:12 gmorris-mbp.local sandboxd[178] ([1330]): rpcsvchost(1330) deny file-read-data /private/var/root/Library/Preferences/.GlobalPreferences.plist
Apr 24 12:17:12 gmorris-mbp.local configd[18]: network changed: v4(en3+:199.94.41.49) DNS+ Proxy+ SMB+
Apr 24 12:17:12 gmorris-mbp.hbs.edu configd[18]: setting hostname to "gmorris-mbp.hbs.edu"
Apr 24 12:17:14 gmorris-mbp.hbs.edu digest-service[1329]: digest-request: init return domain: HBS server: GMORRIS-MBP indomain was: <NULL>
Apr 24 12:17:14 gmorris-mbp.hbs.edu digest-service[1329]: digest-request: uid=0
Apr 24 12:17:14 gmorris-mbp.hbs.edu digest-service[1329]: digest-request: init request
Apr 24 12:17:14 gmorris-mbp.hbs.edu digest-service[1329]: digest-request: init return domain: HBS server: GMORRIS-MBP indomain was: <NULL>
Apr 24 12:17:14 gmorris-mbp.hbs.edu apsd[313]: Unrecognized leaf certificate
Apr 24 12:17:16 gmorris-mbp.hbs.edu Microsoft Lync[323]: Incorrect NSStringEncoding value 0x8000100 detected. Assuming NSASCIIStringEncoding. Will stop this compatiblity mapping behavior in the near future.
Apr 24 12:17:17 --- last message repeated 1 time ---
Apr 24 12:17:17 gmorris-mbp com.apple.launchd[1] (com.apple.smb.preferences): Throttling respawn: Will start in 5 seconds
Apr 24 12:17:19 gmorris-mbp.hbs.edu loginwindow[83]: CoreAnimation: warning, deleted thread with uncommitted CATransaction; set CA_DEBUG_TRANSACTIONS=1 in environment to log backtraces.
Apr 24 12:17:21 gmorris-mbp.hbs.edu AirPlayUIAgent[347]: 2015-04-24 12:17:21.009356 PM [AirPlayUIAgent] Changed PIN pairing: no
Apr 24 12:17:21 gmorris-mbp.hbs.edu ManagedClient[1347]: ODUGetMCXRecordWithCache() Accessing network user record from Active Directory not allowed because no authentication information was supplied.
Apr 24 12:17:21 gmorris-mbp.hbs.edu AirPlayUIAgent[347]: 2015-04-24 12:17:21.044156 PM [AirPlayUIAgent] Changed PIN pairing: no
Apr 24 12:17:21 gmorris-mbp.hbs.edu AirPlayUIAgent[347]: 2015-04-24 12:17:21.066340 PM [AirPlayUIAgent] Changed PIN pairing: no
Apr 24 12:17:22 gmorris-mbp.hbs.edu digest-service[1329]: digest-request: uid=0
Apr 24 12:17:22 gmorris-mbp.hbs.edu digest-service[1329]: digest-request: init request
Apr 24 12:17:23 gmorris-mbp.hbs.edu digest-service[1329]: digest-request: init return domain: HBS server: GMORRIS-MBP indomain was: <NULL>
Apr 24 12:17:23 gmorris-mbp.hbs.edu digest-service[1329]: digest-request: uid=0
Apr 24 12:17:23 gmorris-mbp.hbs.edu digest-service[1329]: digest-request: init request
Apr 24 12:17:23 gmorris-mbp.hbs.edu Microsoft Lync[323]: Incorrect NSStringEncoding value 0x8000100 detected. Assuming NSASCIIStringEncoding. Will stop this compatiblity mapping behavior in the near future.
Apr 24 12:17:23 gmorris-mbp.hbs.edu sandboxd[178] ([1331]): netbiosd(1331) deny mach-lookup com.apple.networkd
Apr 24 12:17:23 gmorris-mbp.hbs.edu digest-service[1329]: digest-request: init return domain: HBS server: GMORRIS-MBP indomain was: <NULL>
Apr 24 12:17:23 gmorris-mbp.hbs.edu Microsoft Lync[323]: ImageIO: JPEG Corrupt JPEG data: 327 extraneous bytes before marker 0xc4
Apr 24 12:17:23 gmorris-mbp.hbs.edu Microsoft Lync[323]: ImageIO: JPEG Invalid JPEG file structure: SOS before SOF
Apr 24 12:17:23 gmorris-mbp.hbs.edu Microsoft Lync[323]: ImageIO: JPEG Corrupt JPEG data: 327 extraneous bytes before marker 0xc4
Apr 24 12:17:23 gmorris-mbp.hbs.edu Microsoft Lync[323]: ImageIO: JPEG Invalid JPEG file structure: SOS before SOF
Apr 24 12:17:23 gmorris-mbp.hbs.edu Microsoft Lync[323]: ImageIO: JPEG Corrupt JPEG data: 327 extraneous bytes before marker 0xc4
Apr 24 12:17:23 gmorris-mbp.hbs.edu Microsoft Lync[323]: ImageIO: JPEG Invalid JPEG file structure: SOS before SOF
Apr 24 12:17:23 gmorris-mbp.hbs.edu CalendarAgent[311]: [com.apple.calendar.store.log.exchange.queue] [error = Error Domain=NSURLErrorDomain Code=-1013 "The operation couldn’t be completed. (NSURLErrorDomain error -1013.)" UserInfo=0x7fd4e85ad700 {NSErrorFailingURLStringKey=https://gmorris%[email protected]/EWS/Exchange.asmx//gmorris%[email protected]/EWS/Exchange.asmx, CalFailedOperationKey=<CalExchangeUpdateCalendarItemOperation: 0x7fd4ea34ba60>, NSErrorFailingURLKey=https://gmorris%[email protected]/EWS/Exchange.asmx//gmorris%[email protected]/EWS/Exchange.asmx}]
Apr 24 12:17:36 gmorris-mbp.hbs.edu loginwindow[83]: CoreAnimation: warning, deleted thread with uncommitted CATransaction; set CA_DEBUG_TRANSACTIONS=1 in environment to log backtraces.
Apr 24 12:17:39 gmorris-mbp.hbs.edu AddressBookSourceSync[1342]: -[ABAddressBook save] failed. (<ABAddressBook: 0x7fd2a3b40a20>)
Apr 24 12:18:49 gmorris-mbp.hbs.edu netbiosd[1331]: name servers down?
Apr 24 12:22:16 gmorris-mbp kernel[0]: Google Chrome He (map: 0xffffff80446aef00) triggered DYLD shared region unnest for map: 0xffffff80446aef00, region 0x7fff8cc00000->0x7fff8ce00000. While not abnormal for debuggers, this increases system memory footprint until the target exits.
Apr 24 12:22:17 gmorris-mbp kernel[0]: Google Chrome He (map: 0xffffff8046b24a50) triggered DYLD shared region unnest for map: 0xffffff8046b24a50, region 0x7fff8cc00000->0x7fff8ce00000. While not abnormal for debuggers, this increases system memory footprint until the target exits.
Apr 24 12:23:38 gmorris-mbp kernel[0]: Google Chrome He (map: 0xffffff803d5175a0) triggered DYLD shared region unnest for map: 0xffffff803d5175a0, region 0x7fff8cc00000->0x7fff8ce00000. While not abnormal for debuggers, this increases system memory footprint until the target exits.
Apr 24 12:23:39 gmorris-mbp kernel[0]: Google Chrome He (map: 0xffffff8042a2ca50) triggered DYLD shared region unnest for map: 0xffffff8042a2ca50, region 0x7fff8cc00000->0x7fff8ce00000. While not abnormal for debuggers, this increases system memory footprint until the target exits.
Apr 24 12:27:05 gmorris-mbp kernel[0]: Google Chrome He (map: 0xffffff8044d43690) triggered DYLD shared region unnest for map: 0xffffff8044d43690, region 0x7fff8cc00000->0x7fff8ce00000. While not abnormal for debuggers, this increases system memory footprint until the target exits.
Apr 24 12:27:14 gmorris-mbp kernel[0]: Google Chrome He (map: 0xffffff8044d43780) triggered DYLD shared region unnest for map: 0xffffff8044d43780, region 0x7fff8cc00000->0x7fff8ce00000. While not abnormal for debuggers, this increases system memory footprint until the target exits.
Apr 24 12:27:37 gmorris-mbp kernel[0]: Google Chrome He (map: 0xffffff803d517f00) triggered DYLD shared region unnest for map: 0xffffff803d517f00, region 0x7fff8cc00000->0x7fff8ce00000. While not abnormal for debuggers, this increases system memory footprint until the target exits.
Apr 24 12:29:41 gmorris-mbp.hbs.edu AddressBookSourceSync[1394]: -[ABAddressBook save] failed. (<ABAddressBook: 0x7f7fc0e4a3e0>)
Apr 24 12:35:11 gmorris-mbp.hbs.edu CalendarAgent[311]: [com.apple.calendar.store.log.exchange.queue] [error = Error Domain=NSURLErrorDomain Code=-1013 "The operation couldn’t be completed. (NSURLErrorDomain error -1013.)" UserInfo=0x7fd4e8432660 {NSErrorFailingURLStringKey=https://gmorris%[email protected]/EWS/Exchange.asmx//gmorris%[email protected]/EWS/Exchange.asmx, CalFailedOperationKey=<CalExchangeUpdateCalendarItemOperation: 0x7fd4ea34ba60>, NSErrorFailingURLKey=https://gmorris%[email protected]/EWS/Exchange.asmx//gmorris%[email protected]/EWS/Exchange.asmx}]
Apr 24 12:46:52 gmorris-mbp kernel[0]: Google Chrome He (map: 0xffffff80446ae960) triggered DYLD shared region unnest for map: 0xffffff80446ae960, region 0x7fff8cc00000->0x7fff8ce00000. While not abnormal for debuggers, this increases system memory footprint until the target exits.
Apr 24 12:46:54 gmorris-mbp kernel[0]: Google Chrome He (map: 0xffffff8044cc81e0) triggered DYLD shared region unnest for map: 0xffffff8044cc81e0, region 0x7fff8cc00000->0x7fff8ce00000. While not abnormal for debuggers, this increases system memory footprint until the target exits.
Apr 24 12:46:55 gmorris-mbp kernel[0]: Google Chrome He (map: 0xffffff803e996690) triggered DYLD shared region unnest for map: 0xffffff803e996690, region 0x7fff8cc00000->0x7fff8ce00000. While not abnormal for debuggers, this increases system memory footprint until the target exits.
Apr 24 12:46:55 gmorris-mbp kernel[0]: Google Chrome He (map: 0xffffff8044cc81e0) triggered DYLD shared region unnest for map: 0xffffff8044cc81e0, region 0x7fff8cc00000->0x7fff8ce00000. While not abnormal for debuggers, this increases system memory footprint until the target exits.
Apr 24 12:47:02 gmorris-mbp.hbs.edu sandboxd[178] ([1446]): mdworker(1446) deny file-read-data /Users/gmorris/Applications/Chrome Apps.localized/.localized ()
Apr 24 12:47:32 --- last message repeated 3 times ---
Apr 24 12:53:09 gmorris-mbp.hbs.edu CalendarAgent[311]: [com.apple.calendar.store.log.exchange.queue] [error = Error Domain=NSURLErrorDomain Code=-1013 "The operation couldn’t be completed. (NSURLErrorDomain error -1013.)" UserInfo=0x7fd4e857d8c0 {NSErrorFailingURLStringKey=https://gmorris%[email protected]/EWS/Exchange.asmx//gmorris%[email protected]/EWS/Exchange.asmx, CalFailedOperationKey=<CalExchangeUpdateCalendarItemOperation: 0x7fd4ea34ba60>, NSErrorFailingURLKey=https://gmorris%[email protected]/EWS/Exchange.asmx//gmorris%[email protected]/EWS/Exchange.asmx}]
Apr 24 13:03:50 gmorris-mbp.hbs.edu Microsoft Lync[323]: ImageIO: JPEG Corrupt JPEG data: 327 extraneous bytes before marker 0xc4
Apr 24 13:03:50 gmorris-mbp.hbs.edu Microsoft Lync[323]: ImageIO: JPEG Invalid JPEG file structure: SOS before SOF
Apr 24 13:06:07 gmorris-mbp.hbs.edu com.apple.SecurityServer[15]: Session 100019 created
Apr 24 13:06:08 gmorris-mbp.hbs.edu Microsoft Remote Desktop[1471]: *** WARNING: Method userSpaceScaleFactor in class NSView is deprecated on 10.7 and later. It should not be used in new applications. Use convertRectToBacking: instead.
Apr 24 13:11:07 gmorris-mbp.hbs.edu CalendarAgent[311]: [com.apple.calendar.store.log.exchange.queue] [error = Error Domain=NSURLErrorDomain Code=-1013 "The operation couldn’t be completed. (NSURLErrorDomain error -1013.)" UserInfo=0x7fd4ea2751a0 {NSErrorFailingURLStringKey=https://gmorris%[email protected]/EWS/Exchange.asmx//gmorris%[email protected]/EWS/Exchange.asmx, CalFailedOperationKey=<CalExchangeUpdateCalendarItemOperation: 0x7fd4ea34ba60>, NSErrorFailingURLKey=https://gmorris%[email protected]/EWS/Exchange.asmx//gmorris%[email protected]/EWS/Exchange.asmx}]
Apr 24 13:12:39 gmorris-mbp kernel[0]: Google Chrome He (map: 0xffffff803e996690) triggered DYLD shared region unnest for map: 0xffffff803e996690, region 0x7fff8cc00000->0x7fff8ce00000. While not abnormal for debuggers, this increases system memory footprint until the target exits.
Apr 24 13:17:40 gmorris-mbp.hbs.edu WindowServer[133]: CGXSetWindowListSystemAlpha: Invalid window 438 (index 0/1)
Apr 24 13:19:27 gmorris-mbp kernel[0]: smbfs_down: Remounting HBSFILES1/HOMES
Apr 24 13:19:28 gmorris-mbp kernel[0]: smb_iod_reconnect: Reconnected share HOMES with server HBSFILES1
Apr 24 13:19:28 gmorris-mbp.hbs.edu smbremountserver[1505]: SysctlRemountFS: failed for 0x2e000005:0x16 - File exists
Apr 24 13:19:28 gmorris-mbp.hbs.edu smbremountserver[1505]: smb_remount_with_fsid: remount failed for url //gmorris@hbsfiles/homes/gmorris with error = 17
Apr 24 13:28:53 gmorris-mbp.hbs.edu com.apple.WebKit.Networking[363]: NSURLConnection/CFURLConnection HTTP load failed (kCFStreamErrorDomainSSL, -9812)
Apr 24 13:29:05 gmorris-mbp.hbs.edu com.apple.WebKit.Plugin.64[1525]: CoreText performance note: Client called CTFontCreateWithName() using name "Times Roman" and got font with PostScript name "Times-Roman". For best performance, only use PostScript names when calling this API.
Apr 24 13:29:05 gmorris-mbp.hbs.edu com.apple.WebKit.Plugin.64[1525]: CoreText performance note: Set a breakpoint on CTFontLogSuboptimalRequest to debug.
Apr 24 13:29:05 gmorris-mbp.hbs.edu com.apple.WebKit.Plugin.64[1525]: CoreText performance note: Client called CTFontCreateWithName() using name "Arial" and got font with PostScript name "ArialMT". For best performance, only use PostScript names when calling this API.
Apr 24 13:29:06 gmorris-mbp.hbs.edu CalendarAgent[311]: [com.apple.calendar.store.log.exchange.queue] [error = Error Domain=NSURLErrorDomain Code=-1013 "The operation couldn’t be completed. (NSURLErrorDomain error -1013.)" UserInfo=0x7fd4e84c6a80 {NSErrorFailingURLStringKey=https://gmorris%[email protected]/EWS/Exchange.asmx//gmorris%[email protected]/EWS/Exchange.asmx, CalFailedOperationKey=<CalExchangeUpdateCalendarItemOperation: 0x7fd4ea34ba60>, NSErrorFailingURLKey=https://gmorris%[email protected]/EWS/Exchange.asmx//gmorris%[email protected]/EWS/Exchange.asmx}]
Apr 24 13:30:39 gmorris-mbp.hbs.edu com.apple.WebKit.Networking[363]: NSURLConnection/CFURLConnection HTTP load failed (kCFStreamErrorDomainSSL, -9812)
Apr 24 13:32:40 gmorris-mbp.hbs.edu com.apple.WebKit.Plugin.64[1525]: CoreText performance note: Client called CTFontCreateWithName() using name "Times Roman" and got font with PostScript name "Times-Roman". For best performance, only use PostScript names when calling this API.
Apr 24 13:32:40 gmorris-mbp.hbs.edu com.apple.WebKit.Plugin.64[1525]: CoreText performance note: Client called CTFontCreateWithName() using name "Arial" and got font with PostScript name "ArialMT". For best performance, only use PostScript names when calling this API.
Apr 24 13:32:51 gmorris-mbp kernel[0]: firefox (map: 0xffffff80436f50f0) triggered DYLD shared region unnest for map: 0xffffff80436f50f0, region 0x7fff91600000->0x7fff91800000. While not abnormal for debuggers, this increases system memory footprint until the target exits.
Apr 24 13:34:00 gmorris-mbp.hbs.edu plugin-container[1545]: CoreText performance note: Client called CTFontCreateWithName() using name "Times Roman" and got font with PostScript name "Times-Roman". For best performance, only use PostScript names when calling this API.
Apr 24 13:34:00 gmorris-mbp.hbs.edu plugin-container[1545]: CoreText performance note: Set a breakpoint on CTFontLogSuboptimalRequest to debug.
Apr 24 13:34:01 gmorris-mbp.hbs.edu plugin-container[1545]: CoreText performance note: Client called CTFontCreateWithName() using name "Arial" and got font with PostScript name "ArialMT". For best performance, only use PostScript names when calling this API.
Apr 24 13:46:22 localhost bootlog[0]: BOOT_TIME 1429897582 0
Apr 24 13:46:24 localhost syslogd[19]: Configuration Notice:
ASL Module "com.apple.appstore" claims selected messages.
Those messages may not appear in standard system log files or in the ASL database.
Apr 24 13:46:24 localhost syslogd[19]: Configuration Notice:
ASL Module "com.apple.authd" sharing output destination "/var/log/system.log" with ASL Module "com.apple.asl".
Output parameters from ASL Module "com.apple.asl" override any specified in ASL Module "com.apple.authd".
Apr 24 13:46:24 localhost syslogd[19]: Configuration Notice:
ASL Module "com.apple.authd" claims selected messages.
Those messages may not appear in standard system log files or in the ASL database.
Apr 24 13:46:24 localhost syslogd[19]: Configuration Notice:
ASL Module "com.apple.bookstore" claims selected messages.
Those messages may not appear in standard system log files or in the ASL database.
Apr 24 13:46:24 localhost syslogd[19]: Configuration Notice:
ASL Module "com.apple.eventmonitor" claims selected messages.
Those messages may not appear in standard system log files or in the ASL database.
Apr 24 13:46:24 localhost syslogd[19]: Configuration Notice:
ASL Module "com.apple.install" claims selected messages.
Those messages may not appear in standard system log files or in the ASL database.
Apr 24 13:46:24 localhost syslogd[19]: Configuration Notice:
ASL Module "com.apple.iokit.power" claims selected messages.
Those messages may not appear in standard system log files or in the ASL database.
Apr 24 13:46:24 localhost syslogd[19]: Configuration Notice:
ASL Module "com.apple.mail" claims selected messages.
Those messages may not appear in standard system log files or in the ASL database.
Apr 24 13:46:24 localhost syslogd[19]: Configuration Notice:
ASL Module "com.apple.MessageTracer" claims selected messages.
Those messages may not appear in standard system log files or in the ASL database.
Apr 24 13:46:24 localhost syslogd[19]: Configuration Notice:
ASL Module "com.apple.performance" claims selected messages.
Those messages may not appear in standard system log files or in the ASL database.
Apr 24 13:46:24 localhost syslogd[19]: Configuration Notice:
ASL Module "com.apple.securityd" claims selected messages.
Those messages may not appear in standard system log files or in the ASL database.
Apr 24 13:46:24 --- last message repeated 6 times ---
Apr 24 13:46:24 localhost kernel[0]: Longterm timer threshold: 1000 ms
Apr 24 13:46:24 localhost kernel[0]: PMAP: PCID enabled
Apr 24 13:46:24 localhost kernel[0]: PMAP: Supervisor Mode Execute Protection enabled
Apr 24 13:46:24 localhost kernel[0]: Darwin Kernel Version 13.4.0: Wed Mar 18 16:20:14 PDT 2015; root:xnu-2422.115.14~1/RELEASE_X86_64
Apr 24 13:46:24 localhost kernel[0]: vm_page_bootstrap: 4011055 free pages and 150481 wired pages
Apr 24 13:46:24 localhost kernel[0]: kext submap [0xffffff7f807ab000 - 0xffffff8000000000], kernel text [0xffffff8000200000 - 0xffffff80007ab000]
Apr 24 13:46:24 localhost kernel[0]: zone leak detection enabled
Apr 24 13:46:24 localhost kernel[0]: "vm_compressor_mode" is 4
Apr 24 13:46:24 localhost kernel[0]: standard timeslicing quantum is 10000 us
Apr 24 13:46:24 localhost kernel[0]: standard background quantum is 2500 us
Apr 24 13:46:24 localhost kernel[0]: mig_table_max_displ = 74
Apr 24 13:46:24 localhost kernel[0]: TSC Deadline Timer supported and enabled
Apr 24 13:46:24 localhost kernel[0]: AppleACPICPU: ProcessorId=1 LocalApicId=0 Enabled
Apr 24 13:46:24 localhost kernel[0]: AppleACPICPU: ProcessorId=2 LocalApicId=2 Enabled
Apr 24 13:46:24 localhost kernel[0]: AppleACPICPU: ProcessorId=3 LocalApicId=4 Enabled
Apr 24 13:46:24 localhost kernel[0]: AppleACPICPU: ProcessorId=4 LocalApicId=6 Enabled
Apr 24 13:46:24 localhost kernel[0]: AppleACPICPU: ProcessorId=5 LocalApicId=1 Enabled
Apr 24 13:46:24 localhost kernel[0]: AppleACPICPU: ProcessorId=6 LocalApicId=3 Enabled
Apr 24 13:46:24 localhost kernel[0]: AppleACPICPU: ProcessorId=7 LocalApicId=5 Enabled
Apr 24 13:46:24 localhost kernel[0]: AppleACPICPU: ProcessorId=8 LocalApicId=7 Enabled
Apr 24 13:46:24 localhost kernel[0]: calling mpo_policy_init for TMSafetyNet
Apr 24 13:46:24 localhost kernel[0]: Security policy loaded: Safety net for Time Machine (TMSafetyNet)
Apr 24 13:46:24 localhost kernel[0]: calling mpo_policy_init for Sandbox
Apr 24 13:46:24 localhost kernel[0]: Security policy loaded: Seatbelt sandbox policy (Sandbox)
Apr 24 13:46:24 localhost kernel[0]: calling mpo_policy_init for Quarantine
Apr 24 13:46:24 localhost kernel[0]: Security policy loaded: Quarantine policy (Quarantine)
Apr 24 13:46:24 localhost kernel[0]: Copyright (c) 1982, 1986, 1989, 1991, 1993
Apr 24 13:46:24 localhost kernel[0]: The Regents of the University of California. All rights reserved.
Apr 24 13:46:24 localhost kernel[0]: MAC Framework successfully initialized
Apr 24 13:46:24 localhost kernel[0]: using 16384 buffer headers and 10240 cluster IO buffer headers
Apr 24 13:46:24 localhost kernel[0]: AppleKeyStore starting (BUILT: Aug 17 2014 20:21:39)
Apr 24 13:46:24 localhost kernel[0]: IOAPIC: Version 0x20 Vectors 64:87
Apr 24 13:46:24 localhost kernel[0]: ACPI: sleep states S3 S4 S5
Apr 24 13:46:24 localhost kernel[0]: pci (build 20:04:33 Aug 17 2014), flags 0x63008, pfm64 (39 cpu) 0x7f80000000, 0x80000000
Apr 24 13:46:24 localhost kernel[0]: [ PCI configuration begin ]
Apr 24 13:46:24 localhost kernel[0]: console relocated to 0x7f90000000
Apr 24 13:46:24 localhost kernel[0]: [ PCI configuration end, bridges 14, devices 13 ]
Apr 24 13:46:24 localhost kernel[0]: AppleThunderboltNHIType2::setupPowerSavings - GPE based runtime power management
Apr 24 13:46:24 localhost kernel[0]: SATA WARNING: IDENTIFY DEVICE checksum not implemented.
Apr 24 13:46:24 localhost kernel[0]: mcache: 8 CPU(s), 64 bytes CPU cache line size
Apr 24 13:46:24 localhost kernel[0]: mbinit: done [128 MB total pool size, (85/42) split]
Apr 24 13:46:24 localhost kernel[0]: Pthread support ABORTS when sync kernel primitives misused
Apr 24 13:46:24 localhost kernel[0]: rooting via boot-uuid from /chosen: FB2FB43E-F294-3438-A25A-2151A2E379C3
Apr 24 13:46:24 localhost kernel[0]: Waiting on <dict ID="0"><key>IOProviderClass</key><string ID="1">IOResources</string><key>IOResourceMatch</key><string ID="2">boot-uuid-media</string></dict>
Thanks,
Glenn Morris -
Did Apple security update 2015-004 broke CS5.5?
Hi,
from 4 days ago I can't launch Illustrator, Bridge and Dreamweaver CS5.5, Illustrator crashes with an error (-108) on various stages of starting up, but Dreamveawer is just stuck on initializing CSS. The only thing I can remember is installing security update 2015-004 on Mavericks (10.9.5) a day before that. I tried creating a new user and starting up in safe mode but the same thing happens.
When launching Bridge it shuts down imediatly and the Console is showing:
15/04/15 13:06:40,473 Adobe Bridge CS5.1[39909]: ICARegisterEventNotification-Has been deprecated since 10.5. Calls to this function in the future may crash this application. Please move to ImageCaptureCore
Here is the Console log from Illustrator crash (too long so I'm posting as an attachment):
https://dl.dropboxusercontent.com/u/19374896/Illustrator%20crash.txt
Thanks in avance..Solved! At last!
I cannot say exactly which step was the key, so here are most of the steps I took. Hopefully this helps someone.
1. Took the steps in Invalid or incorrect Certificates including reboot.
2. Took the steps in Edit your Keychain including reboot.
3. Downloaded and manually reinstalled Security Update 2015-004.
4. Repaired permissions and directories with Recovery reboot.
5. Took the steps in Invalid or incorrect Certificates including reboot.
6. Took the steps in Edit your Keychain including reboot.
I've gone through some of these steps multiple times, just hoping it would work that time...
Today -- when I went into Mail.app, it whined about the certs for me.com servers -- so I made *that* always trusted. And this time, iTunes.app didn't complain about any certs! And this time, Software Update.app didn't complain about any certs! And it successfully applied the three-week delayed updates!
So I'm hoping it's all done and done. OMG, frustrating along the way! -
Security Update 2015-002 Apple ID login no longer recognised
Just downloaded Security Update 2015-002 and Apple ID has become fried
Cannot login to App Store to download remaining app updates, having problems accessing Apple ID: have had to change password (unwillingly) and Manage Apple ID reporting 'Unknown Error' when I try to login, App Store showing 'Status_Code_Error'Hi, I already posted this to another discussion and I just want to brought this up here. I noticed that when using safari to search for the error message, I was automatically logged as someone else who I never know. I'm sure that no one else is using my laptop and login in apple site. Here's the screenshot. I intensionally removed the email to protect the account.
-
Did security update 2015-004 broke Illustrator & Dreamweaver CS5.5
Hi community,
from 2 days ago I can't launch Illustrator and Dreamweaver CS5.5, Illustrator crashes with an error (-108) on various stages of starting up, but Dreamveawer is just stuck on initializing CSS. The only thing I can remember is installing security update 2015-004 on Mavericks (10.9.5) a day before that. I tried creating a new user and starting up in safe mode but the same thing happens.
Here is the Console log from Illustrator crash:
Process:
Adobe Illustrator [4663]
Path:
/Applications/DTP/*/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier:
com.adobe.illustrator
Version:
39 (15.1.0)
Code Type:
X86 (Native)
Parent Process: launchd [188]
Responsible:
Adobe Illustrator [4663]
User ID:
501
Date/Time:
2015-04-10 11:57:23.783 +0200
OS Version:
Mac OS X 10.9.5 (13F1066)
Report Version: 11
Anonymous UUID: 75264866-74C0-429E-7C83-AF41E7DF178B
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000000f4e6822
VM Regions Near 0xf4e6822:
__LINKEDIT
000000000f4db000-000000000f4e2000 [ 28K] r--/rwx SM=COW /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
-->
VM_ALLOCATE
000000000f503000-000000000f505000 [
8K] rw-/rwx SM=PRV
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 ???
0x0f4e6822 0 + 256796706
1 com.adobe.illustrator
0x0013fdb5 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1191353
2 com.apple.HIToolbox
0x92c12d89 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
3 com.apple.HIToolbox
0x92a6634f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452
4 com.apple.HIToolbox
0x92a65668 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
5 com.apple.HIToolbox
0x92a654e0 SendEventToEventTargetWithOptions + 94
6 com.apple.HIToolbox
0x92c6676a SendMenuOpening(MenuSelectData*, MenuData*, double, unsigned long, unsigned long, __CFDictionary*, unsigned char, unsigned char*) + 573
7 com.apple.HIToolbox
0x92c664fe _SimulateMenuOpening + 138
8 com.apple.HIToolbox
0x92c58798 OpenMenuForInspection(MenuData*) + 127
9 com.apple.HIToolbox
0x92c597cd MenuData::HandleGetNamedAccessibleAttribute(unsigned long long, __CFString const*, unsigned long, OpaqueEventRef*) + 175
10 com.apple.HIToolbox
0x92c596d8 MenuData::GetNamedAccessibleAttributeSelf(unsigned long long, __CFString const*, unsigned long, OpaqueEventRef*) + 166
11 com.apple.HIToolbox
0x92c86510 HIObject::DispatchGetNamedAccessibleAttribute(unsigned long long, __CFString const*, unsigned long, OpaqueEventRef*, void*) + 52
12 com.apple.HIToolbox
0x92c86ad1 HIObject::DispatchAccessibilityEvent(OpaqueEventRef*, unsigned long long, AccessibilityHandlers const*, void*) + 1191
13 com.apple.HIToolbox
0x92c86449 HIObject::HandleClassAccessibilityEvent(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 145
14 com.apple.HIToolbox
0x92a66926 HIObject::EventHook(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 120
15 com.apple.HIToolbox
0x92c12d89 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
16 com.apple.HIToolbox
0x92a6634f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452
17 com.apple.HIToolbox
0x92a65668 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
18 com.apple.HIToolbox
0x92a654e0 SendEventToEventTargetWithOptions + 94
19 com.apple.HIToolbox
0x92af3269 Accessible::SendEvent(OpaqueEventRef*, bool) const + 105
20 com.apple.HIToolbox
0x92af270f Accessible::GetNamedAttributeData(__CFString const*, void const*, void const**, unsigned char*) + 171
21 com.apple.HIToolbox
0x92af25fc HLTBCopyUIElementAttributeValue + 64
22 com.apple.HIToolbox
0x92af4993 CarbonCopyAttributeValueCallback(__CFData const*, unsigned long, __CFString const*, void const**, void*) + 85
23 com.apple.AppKit
0x95477205 CopyCarbonUIElementAttributeValue + 60
24 com.apple.AppKit
0x95473379 CopyAttributeValue + 216
25 com.apple.HIServices
0x9002c8da _AXXMIGCopyAttributeValue + 282
26 com.apple.HIServices
0x900366db _XCopyAttributeValue + 462
27 com.apple.HIServices
0x9000f2e7 mshMIGPerform + 229
28 com.apple.CoreFoundation
0x93e35e15 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE1_PERFORM_FUNCTION__ + 53
29 com.apple.CoreFoundation
0x93e35d7b __CFRunLoopDoSource1 + 523
30 com.apple.CoreFoundation
0x93e264b2 __CFRunLoopRun + 2130
31 com.apple.CoreFoundation
0x93e259ea CFRunLoopRunSpecific + 394
32 com.apple.CoreFoundation
0x93e2584b CFRunLoopRunInMode + 123
33 com.apple.HIToolbox
0x92a89b5d RunCurrentEventLoopInMode + 259
34 com.apple.HIToolbox
0x92a898e2 ReceiveNextEventCommon + 526
35 com.apple.HIToolbox
0x92ad4aca AcquireNextEventInMode + 75
36 com.apple.HIToolbox
0x92c249da _AcquireNextEvent + 58
37 com.apple.HIToolbox
0x92c134ac _RunAppModalLoop + 168
38 com.apple.HIToolbox
0x92c133be RunAppModalLoopForWindow + 130
39 com.adobe.illustrator
0x000fcb85 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 916361
40 com.adobe.illustrator
0x000fd073 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 917623
41 com.adobe.illustrator
0x000fd1f3 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 918007
42 com.adobe.illustrator
0x001130c7 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1007819
43 com.adobe.illustrator
0x000d412a AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 749870
44 com.adobe.illustrator
0x00003316 0x1000 + 8982
Thread 1:
0 libsystem_kernel.dylib
0x96b02046 __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x94ec0dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib
0x94ec4cce start_wqthread + 30
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x96b02992 kevent64 + 10
1 libdispatch.dylib
0x94d24899 _dispatch_mgr_invoke + 238
2 libdispatch.dylib
0x94d24532 _dispatch_mgr_thread + 52
Thread 3:
0 libsystem_kernel.dylib
0x96b02046 __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x94ec0dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib
0x94ec4cce start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib
0x96b02046 __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x94ec0dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib
0x94ec4cce start_wqthread + 30
Thread 5:
0 libsystem_kernel.dylib
0x96b017ca __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x94ec1d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib
0x94ec3fa3 pthread_cond_wait + 48
3 com.adobe.amt.services
0x046ea274 C_AMTUISwitchSuppressUpdates + 16864
4 com.adobe.amt.services
0x046e3074 C_EULA_SetState + 2166
5 com.adobe.amt.services
0x046ea2da C_AMTUISwitchSuppressUpdates + 16966
6 libsystem_pthread.dylib
0x94ebf5fb _pthread_body + 144
7 libsystem_pthread.dylib
0x94ebf485 _pthread_start + 130
8 libsystem_pthread.dylib
0x94ec4cf2 thread_start + 34
Thread 6:
0 libsystem_kernel.dylib
0x96b017ca __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x94ec1d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib
0x94ec2042 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x9458b88d TSWaitOnConditionTimedRelative + 161
4 com.apple.CoreServices.CarbonCore 0x9458b44a TSWaitOnSemaphoreCommon + 531
5 com.apple.CoreServices.CarbonCore 0x9458b5fd TSWaitOnSemaphoreRelative + 24
6 com.apple.CoreServices.CarbonCore 0x9456bc00 TimerThread + 89
7 libsystem_pthread.dylib
0x94ebf5fb _pthread_body + 144
8 libsystem_pthread.dylib
0x94ebf485 _pthread_start + 130
9 libsystem_pthread.dylib
0x94ec4cf2 thread_start + 34
Thread 7:
0 libsystem_kernel.dylib
0x96b017ca __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x94ec1d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib
0x94ec3bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x9458b682 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x9458b8a6 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x94557cf2 MPWaitOnQueue + 199
6 AdobeACE
0x01681579 0x1647000 + 238969
7 AdobeACE
0x01680f71 0x1647000 + 237425
8 com.apple.CoreServices.CarbonCore 0x945582ce PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib
0x94ebf5fb _pthread_body + 144
10 libsystem_pthread.dylib
0x94ebf485 _pthread_start + 130
11 libsystem_pthread.dylib
0x94ec4cf2 thread_start + 34
Thread 8:
0 libsystem_kernel.dylib
0x96b017ca __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x94ec1d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib
0x94ec3bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x9458b682 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x9458b8a6 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x94557cf2 MPWaitOnQueue + 199
6 AdobeACE
0x01681579 0x1647000 + 238969
7 AdobeACE
0x01680f71 0x1647000 + 237425
8 com.apple.CoreServices.CarbonCore 0x945582ce PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib
0x94ebf5fb _pthread_body + 144
10 libsystem_pthread.dylib
0x94ebf485 _pthread_start + 130
11 libsystem_pthread.dylib
0x94ec4cf2 thread_start + 34
Thread 9:
0 libsystem_kernel.dylib
0x96b017ca __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x94ec1d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib
0x94ec3bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x9458b682 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x9458b8a6 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x94557cf2 MPWaitOnQueue + 199
6 AdobeACE
0x01681579 0x1647000 + 238969
7 AdobeACE
0x01680f71 0x1647000 + 237425
8 com.apple.CoreServices.CarbonCore 0x945582ce PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib
0x94ebf5fb _pthread_body + 144
10 libsystem_pthread.dylib
0x94ebf485 _pthread_start + 130
11 libsystem_pthread.dylib
0x94ec4cf2 thread_start + 34
Thread 10:
0 libsystem_kernel.dylib
0x96b017ca __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x94ec1d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib
0x94ec3bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x9458b682 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x9458b8a6 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x94557cf2 MPWaitOnQueue + 199
6 AdobeACE
0x01681579 0x1647000 + 238969
7 AdobeACE
0x01680f71 0x1647000 + 237425
8 com.apple.CoreServices.CarbonCore 0x945582ce PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib
0x94ebf5fb _pthread_body + 144
10 libsystem_pthread.dylib
0x94ebf485 _pthread_start + 130
11 libsystem_pthread.dylib
0x94ec4cf2 thread_start + 34
Thread 11:
0 libsystem_kernel.dylib
0x96b017ca __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x94ec1d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib
0x94ec3bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x9458b682 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x9458b8a6 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x94557cf2 MPWaitOnQueue + 199
6 AdobeACE
0x01681579 0x1647000 + 238969
7 AdobeACE
0x01680f71 0x1647000 + 237425
8 com.apple.CoreServices.CarbonCore 0x945582ce PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib
0x94ebf5fb _pthread_body + 144
10 libsystem_pthread.dylib
0x94ebf485 _pthread_start + 130
11 libsystem_pthread.dylib
0x94ec4cf2 thread_start + 34
Thread 12:
0 libsystem_kernel.dylib
0x96b017ca __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x94ec1d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib
0x94ec3bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x9458b682 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x9458b8a6 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x94557cf2 MPWaitOnQueue + 199
6 AdobeACE
0x01681579 0x1647000 + 238969
7 AdobeACE
0x01680f71 0x1647000 + 237425
8 com.apple.CoreServices.CarbonCore 0x945582ce PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib
0x94ebf5fb _pthread_body + 144
10 libsystem_pthread.dylib
0x94ebf485 _pthread_start + 130
11 libsystem_pthread.dylib
0x94ec4cf2 thread_start + 34
Thread 13:
0 libsystem_kernel.dylib
0x96b017ca __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x94ec1d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib
0x94ec3bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x9458b682 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x9458b8a6 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x94557cf2 MPWaitOnQueue + 199
6 AdobeACE
0x01681579 0x1647000 + 238969
7 AdobeACE
0x01680f71 0x1647000 + 237425
8 com.apple.CoreServices.CarbonCore 0x945582ce PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib
0x94ebf5fb _pthread_body + 144
10 libsystem_pthread.dylib
0x94ebf485 _pthread_start + 130
11 libsystem_pthread.dylib
0x94ec4cf2 thread_start + 34
Thread 14:
0 libsystem_kernel.dylib
0x96b017ca __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x94ec1d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib
0x94ec3fa3 pthread_cond_wait + 48
3 AdobeAGM
0x01abe59d AGMInitialize + 3243373
4 AdobeAGM
0x01abf1ed AGMInitialize + 3246525
5 AdobeAGM
0x01ac4de0 AGMInitialize + 3270064
6 libsystem_pthread.dylib
0x94ebf5fb _pthread_body + 144
7 libsystem_pthread.dylib
0x94ebf485 _pthread_start + 130
8 libsystem_pthread.dylib
0x94ec4cf2 thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x073a8840 ebx: 0x6d656e75 ecx: 0x00000000 edx: 0x00000002
edi: 0x00000004 esi: 0x92c12d71 ebp: 0xbfffba48 esp: 0xbfffb95c
ss: 0x00000023 efl: 0x00010202 eip: 0x0f4e6822 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x0f4e6822
Logical CPU:
6
Error Code:
0x00000014
Trap Number:
14
Binary Images:
0x1000 - 0x10ddfe7 +com.adobe.illustrator (39 - 15.1.0) <A59087EC-3C72-CC25-4C18-47FAB3D91DFE> /Applications/DTP/*/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
0x13fe000 - 0x14cbfe7 +AdobeAXEDOMCore (0) <F76D74DC-FD5A-9783-C447-2E58773DA7E1> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeA XEDOMCore
0x153d000 - 0x154dfff com.apple.carbonframeworktemplate (1.0 - 1.0) <02AB017F-BF6A-B96F-9D39-5F23B36EF2E5> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/Alcid.framework/Versions/A/Alcid
0x1554000 - 0x156fff9 +AdobePDFSettings (1) /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/AdobePDFSettings.framework/Versions/A/Adobe PDFSettings
0x158a000 - 0x15cefff +com.adobe.illustrator.aiport (AIPort version 1.0 - 1.0) <65C09343-06AC-9256-3260-70AFDEA99C82> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/AIPort.framework/Versions/A/AIPort
0x1633000 - 0x1633fff +SPBasic (0) <00D26E34-33A4-31BF-3516-87513A07D019> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/SPBasic.framework/Versions/A/SPBasic
0x1638000 - 0x163effb +com.adobe.coretech.adobesplashkit (AdobeSplashKit version 1.0 - 1.0) <5B4C881B-6885-96F2-BD05-BE9C44A7546C> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/AdobeSplashKit.framework/Versions/A/AdobeSp lashKit
0x1647000 - 0x175cfff +AdobeACE (1) <BFF50B9A-8BCA-08D1-0260-FF251DA05EC7> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x1782000 - 0x1ca8fff +AdobeAGM (1) <72363979-F9A0-0EA2-3E16-AB8D6EA0F12E> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x1df2000 - 0x1e2efff +AdobeARE (1) <B2DBDCF9-944F-7C5A-43CF-A5E207BEE94B> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
0x1e38000 - 0x1e5eff6 +AdobeAXE8SharedExpat (0) <5848BBCE-3A3E-66EE-5527-97A96F0CA4CC> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/A dobeAXE8SharedExpat
0x1e71000 - 0x1e8cfff +AdobeBIB (1) <5AA925B7-D30E-B230-1B81-7CB6E3B4F2DB> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x1e97000 - 0x1eb8ff7 +AdobeBIBUtils (1) <1B33B3A5-2460-EDE8-C54F-16C0335C613D> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/AdobeBibUtils.framework/Versions/A/AdobeBIB Utils
0x1ec5000 - 0x21b7ff7 +AdobeCoolType (1) <90757246-5467-2606-4095-19B63B255F2F> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoo lType
0x2244000 - 0x22dcfff +com.adobe.AdobeExtendScript (ExtendScript 4.1.28 - 4.1.28.13048) <A9394CC7-8E48-FE0F-FDB5-37D0FE77435B> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/AdobeExtendScript.framework/Versions/A/Adob eExtendScript
0x233d000 - 0x2420fef +AdobePDFPort (1) <26DE29E1-7799-DBE8-47AE-A95FEA7DE1EB> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/AdobePDFPort.framework/Versions/A/AdobePDFP ort
0x2458000 - 0x2a8dfeb +AdobePDFL (1) <B295BDBD-65E8-CE6D-865B-79276D0507B2> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/AdobePDFL.framework/Versions/A/AdobePDFL
0x2bc3000 - 0x2c50ff7 +com.adobe.AdobeScCore (ScCore 4.1.28 - 4.1.28.13048) <68FB7168-645E-BD55-5EAA-007315B53997> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/AdobeScCore.framework/Versions/A/AdobeScCor e
0x2c97000 - 0x2d37fef +AdobeSVGExport (0) <9B8AE7D4-C7C8-B594-9E31-BEDC07A98A56> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGExport.framework/Versions/A/AdobeSV GExport
0x2d63000 - 0x3001ff2 +AdobeSVGRE (0) <95F2CE86-4B2D-C3DE-A783-8E0A0B24F74C> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGRE.framework/Versions/A/AdobeSVGRE
0x30df000 - 0x3137ff7 +AdobeXMP (0) <73329999-C364-2451-6574-4D0277057D19> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0x3147000 - 0x31d3fef +AdobeXMPFiles (0) <A72BD678-CAD0-0C2A-0989-11E87B154AB5> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMP Files
0x320c000 - 0x32d9ff3 +libicui18n.dylib.36.0 (36) <08F15219-7F35-574E-7725-1ACAA1B18A00> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/ICUInternationalization.framework/Versions/ 3.6/libicui18n.dylib.36.0
0x333c000 - 0x3416fef +libicuuc.dylib.36.0 (36) <5EE72009-40B3-7FB7-3A49-576AEDE0D400> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/ICUUnicode.framework/Versions/3.6/libicuuc. dylib.36.0
0x3456000 - 0x3e06fff +libicudata.dylib.36.0 (36) <02108DEA-3DD2-14BE-DAEB-BE522B619C1D> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/3.6/libicudata.d ylib.36.0
0x3e09000 - 0x41e1ff7 +AdobeMPS (1) <272DAEDE-FC7E-B412-7C97-CF47FF6BF242> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
0x4318000 - 0x4386ffb +com.adobe.amtlib (amtlib 4.0.0.21 - 4.0.0.21) <3090D254-587A-A820-DBCD-729C27532FC8> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
0x439d000 - 0x442eff7 +libicucnv.dylib.36.0 (36) <581475CC-C039-1B42-49BA-71811D8B4E15> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/ICUConverter.framework/Versions/3.6/libicuc nv.dylib.36.0
0x444d000 - 0x4633ff7 +com.adobe.linguistic.LinguisticManager (5.0.0 - 11696) <AF804353-8B13-7180-F2C8-832361EB2D5A> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeL inguistic
0x46c5000 - 0x4730fe7 +com.adobe.amt.services (AMTServices 4.0.0.21 [BuildVersion: 4.0; BuildDate: Mon Jan 24 2011 21:49:00] - 4.0.0.21) <018F21DE-7E2E-C850-4C32-D4A2131ABF74> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/amtservices.framework/Versions/A/amtservice s
0x474c000 - 0x47c9fff +AdobeOwlCanvas (1) <6718BCAA-AAF5-07C2-B2F5-D7CD3BF5B924> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/AdobeOwlCanvas.framework/Versions/A/AdobeOw lCanvas
0x47e7000 - 0x491ffe7 +WRServices (0) <87183F9D-17F4-6BDC-66A9-8FD34F320118> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices
0x4964000 - 0x4968ffc +com.adobe.AdobeCrashReporter (3.0 - 5.5.20101001) <EA9B7B55-7FE5-14D2-FBAE-817121F94086> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/Ado beCrashReporter
0x496f000 - 0x49c5ffb +com.adobe.headlights.LogSessionFramework (2.1.2.1263) <5B594BC9-5222-651B-6B70-7AD067035B1A> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
0x4a0e000 - 0x4a43fef +com.adobe.pip (5.5.0.1272) <4AD1ED99-8BB9-B49E-16E5-B7E7A97AAA99> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/AdobePIP.framework/Versions/A/AdobePIP
0x4a4e000 - 0x57a0feb +com.adobe.psl (AdobePSL 12.0.0.11086 - 12.0.0.11086) <ED38DE4D-2205-917F-EACE-6421DDE56A5B> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/AdobePSL.framework/Versions/A/AdobePSL
0x5af7000 - 0x5c74fef +com.adobe.dvacore.framework (dvacore version 5.0.0 - 5.0.0.0) <49B04BBB-7249-AF03-A7B2-770443BA4AFB> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/dvacore.framework/Versions/A/dvacore
0x5df1000 - 0x60e1fef +com.adobe.dvaui.framework (dvaui version 5.0.0 - 5.0.0.0) <DDA3FFE0-C30C-9863-BD85-114636A448CE> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/dvaui.framework/Versions/A/dvaui
0x640e000 - 0x6754ff3 +com.adobe.dvaadameve.framework (dvaadameve version 5.0.0 - 5.0.0.0) <B7CF0778-96A1-0864-1BBA-63622803E3A3> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/dvaadameve.framework/Versions/A/dvaadameve
0x6c68000 - 0x6c7afef +com.adobe.dvaai.framework (dvaai version 5.0.0 - 5.0.0.0) <A25DFA28-3208-0C10-BDC4-F164755BCDC6> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/dvaai.framework/Versions/A/dvaai
0x6c9e000 - 0x6ca4fef +com.adobe.boost_date_time.framework (boost_date_time version 5.0.0 - 5.0.0.0) <2CFE7AA3-09A8-EB42-AFEA-F7FB4D7DBC6F> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/boost_date_time.framework/Versions/A/boost_ date_time
0x6cb6000 - 0x6cc1ff3 +com.adobe.boost_filesystem.framework (boost_filesystem version 5.0.0 - 5.0.0.0) <90073BD0-99ED-2715-64B8-2BB79D6F619F> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/boost_filesystem.framework/Versions/A/boost _filesystem
0x6cd6000 - 0x6d54fe2 +com.adobe.boost_regex.framework (boost_regex version 5.0.0 - 5.0.0.0) <BCC13CF6-F0A5-1C84-422B-7B11E5BB061A> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/boost_regex.framework/Versions/A/boost_rege x
0x6dba000 - 0x6dc4fff +com.adobe.boost_signals.framework (boost_signals version 5.0.0 - 5.0.0.0) <88FE6D06-B15C-787D-C69C-F522CD8D3F3E> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/boost_signals.framework/Versions/A/boost_si gnals
0x6dd8000 - 0x6ddaffb +com.adobe.boost_system.framework (boost_system version 5.0.0 - 5.0.0.0) <4E80B05E-DF55-2776-C886-02DFE2F104CD> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/boost_system.framework/Versions/A/boost_sys tem
0x6de3000 - 0x6deaff2 +com.adobe.boost_threads.framework (boost_threads version 5.0.0 - 5.0.0.0) <79C1A64C-42C7-26D1-E005-D6CB753F9B2B> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/boost_threads.framework/Versions/A/boost_th reads
0x6dfb000 - 0x6e59fe2 +com.adobe.boost_serialization.framework (boost_serialization version 5.0.0 - 5.0.0.0) <8CAB6FC6-5F13-A5C5-DF9C-41EE813A0833> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/boost_serialization.framework/Versions/A/bo ost_serialization
0x6f31000 - 0x70d0fe7 +com.adobe.owl (AdobeOwl version 3.0.89 - 3.0.89) <04CA525C-D4E0-DE62-BF07-D9EF6386AA58> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
0x713d000 - 0x71aafef +FileInfo (0) <4A4C74F9-CA83-B174-F56D-F7671DC61389> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/FileInfo.framework/Versions/A/FileInfo
0x71c7000 - 0x7203ff7 com.apple.vmutils (4.2.1 - 108) <37A7D6A9-0BA7-39D9-A203-7123124A18B0> /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
0x721d000 - 0x7220ffc +com.adobe.ape.shim (adbeape version 3.1.74.12761 - 3.1.74.12761) <FE2ABE8A-1D3F-7AF5-297C-D22FC3E0FBDA> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/Adbeape.framework/Versions/A/adbeape
0x72f4000 - 0x72f5ffd com.apple.textencoding.unicode (2.6 - 2.6) <27946D57-CEFB-3EF1-B124-4A39D2621738> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
0xae48000 - 0xaeb8feb +com.adobe.adobe_caps (adobe_caps 4.0.42.0 - 4.0.42.0) <55D7D2EA-D21E-98B1-77C6-58C0A0E07051> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/adobe_caps.framework/Versions/A/adobe_caps
0xaec3000 - 0xaecbfff +com.adobe.asneu.framework (asneu version 1.7.0.1 - 1.7.0.1) <80195B5C-2C67-D841-232C-74FCAB79D304> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/asneu.framework/Versions/A/asneu
0xeefb000 - 0xeefbfff +com.adobe.illustrator.plugins.PlugInRes (Localizer version 15.1.0 - 15.1.0) <F9296CCC-1877-5C99-BD0D-98FF353B385B> /Applications/DTP/*/Adobe Illustrator.app/Required/Resources/en_GB/PlugInRes.aip/Contents/MacOS/PlugInRes
0xf100000 - 0xf1b0fff ColorSyncDeprecated.dylib (426) <F54DBFF3-3165-3D15-8AE4-37B603502A5F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/Resources/ColorSyncDeprecated.dylib
0xf493000 - 0xf4b8ff9 com.apple.framework.familycontrols (4.1 - 410) <A33A97EE-C735-38BA-9B49-5D78DAA3DEDA> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
0xf4cd000 - 0xf4d8fff com.apple.CommerceCore (1.0 - 42) <D28DD970-4B69-3848-9BCC-3C67323B3D9C> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
0x12cbb000 - 0x12ce4fef +com.adobe.ape (adbeapecore version 3.1.74.12761 - 3.1.74.12761) <21548488-E9C3-4638-D7FC-895EE0F8EE30> /Library/Application Support/Adobe/*/adbeapecore.framework/adbeapecore
0x1435c000 - 0x1435dff8 ATSHI.dylib (363.3) <62AF40CE-1110-31D5-931C-2B2AFB5C1A18> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/ATSHI.dylib
0x15618000 - 0x157b3ff3 +aflamingo (1) <D6E6E61D-7B1C-AF96-2D36-36BAE4854116> /Applications/DTP/*/Adobe Illustrator.app/Contents/Frameworks/aflamingo.framework/Versions/A/aflamingo
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0x9659c000 - 0x9670fffb com.apple.audio.toolbox.AudioToolbox (1.10 - 1.10) <4248C0FE-F872-34AB-9402-0045D5CD0CC1> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x96710000 - 0x9676effd com.apple.AE (665.5 - 665.5) <54F2F247-160C-3A22-A6E3-5D49655A67AB> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x9676f000 - 0x96772ffe com.apple.LoginUICore (3.0 - 3.0) <6FE961A4-3C17-3004-B50B-FD78FDC28350> /System/Library/PrivateFrameworks/LoginUIKit.framework/Versions/A/Frameworks/Lo ginUICore.framework/Versions/A/LoginUICore
0x96aea000 - 0x96b07ff4 libsystem_kernel.dylib (2422.115.10) <4EF375C4-8115-3D77-9493-F2D8472ADB66> /usr/lib/system/libsystem_kernel.dylib
0x96b53000 - 0x96b53fff com.apple.CoreServices (59 - 59) <06747539-5035-3307-8645-9BC4E7F89023> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x96ba3000 - 0x96c04ff7 com.apple.Symbolication (1.4 - 129.0.2) <FB0121DF-F27B-39A3-92CA-B46981D322D5> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x96c05000 - 0x96c30ff7 libsystem_network.dylib (241.4) <03BC404B-D0CB-3747-9CD5-B7A06A2ED0A9> /usr/lib/system/libsystem_network.dylib
0x96c31000 - 0x96c79fff com.apple.PerformanceAnalysis (1.47 - 47) <8041F84A-EC6F-3B5E-831E-87F6BCFB7073> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
0x96c7a000 - 0x96c7effc libpam.2.dylib (20) <50623D44-795F-3E28-AA85-23E0E7E2AE0E> /usr/lib/libpam.2.dylib
0x96c7f000 - 0x96c92fff com.apple.ImageCapture (9.0 - 9.0) <63D5C96F-1893-3F35-ADFB-EE451AFD87E6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x96c93000 - 0x96c9bfff libsystem_dnssd.dylib (522.92.1) <51965446-5C40-3172-9766-C5AE7FD4D62E> /usr/lib/system/libsystem_dnssd.dylib
0x96c9c000 - 0x96cb6ff7 com.apple.GenerationalStorage (2.0 - 160.3) <D39634C9-93BF-3C74-828B-4809EF895DA0> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x97046000 - 0x9704fff7 libsystem_notify.dylib (121.20.1) <4D3293AC-1CEF-347A-987F-2314AF3CC6EA> /usr/lib/system/libsystem_notify.dylib
0x97050000 - 0x970beffb libType1Scaler.dylib (112.1) <8DF02425-1C46-3B86-9E02-71F8D13FF3B1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libType1Scaler.dylib
0x978a6000 - 0x978caff7 libxpc.dylib (300.90.2) <5ACBBE2C-74EB-3E88-BCBF-C573095318A5> /usr/lib/system/libxpc.dylib
0x978cb000 - 0x978f3fff libsystem_info.dylib (449.1.3) <BB68E8CC-422F-3121-8C86-D0F766FB696D> /usr/lib/system/libsystem_info.dylib
0x978fc000 - 0x97917ff6 libPng.dylib (1044) <D90105D1-B8AD-3649-A798-DA567D1C5B3A> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x97918000 - 0x97b92ff9 com.apple.RawCamera.bundle (5.06 - 753) <60F32380-A3E4-3908-9227-C85C674B7C66> /System/Library/CoreServices/RawCamera.bunSolved! At last!
I cannot say exactly which step was the key, so here are most of the steps I took. Hopefully this helps someone.
1. Took the steps in Invalid or incorrect Certificates including reboot.
2. Took the steps in Edit your Keychain including reboot.
3. Downloaded and manually reinstalled Security Update 2015-004.
4. Repaired permissions and directories with Recovery reboot.
5. Took the steps in Invalid or incorrect Certificates including reboot.
6. Took the steps in Edit your Keychain including reboot.
I've gone through some of these steps multiple times, just hoping it would work that time...
Today -- when I went into Mail.app, it whined about the certs for me.com servers -- so I made *that* always trusted. And this time, iTunes.app didn't complain about any certs! And this time, Software Update.app didn't complain about any certs! And it successfully applied the three-week delayed updates!
So I'm hoping it's all done and done. OMG, frustrating along the way! -
Printing problems after installing Security Update 2015-002
After installing Security Update 2015-002 on three separate computers on two different WiFi networks, printers on the network are losing their connections to the computers that can print to them. We have experienced this on a network running a Canon printer and an HP printer - both have disappeared on the network although the printer suggests it is still connected to the network. The same thing has happened on a separate network I manage with a single HP printer on that network. I have tried removing the printers, resetting the printers etc. Nothing is working. I can get one print out of a printer when I turn the printer off and then on. Three minutes later the printer is no longer connected to the computer - although still connected to the network. Please Help.
I think I have figured out that it is in fact the Apple Extreme Base Station that is losing the printer. It is very odd because the printer is connected to the Wifi. My computer is connected to the WiFi and connecting to the internet. The Router for the internet can see the printer. An Apple Extreme is then connected via a network cable in Bridge mode to the router. When I turned the power off the The Apple Extreme and then restored power it all worked. was still working this morning, but again this afternoon I needed to reboot Apple Extreme. It is quite strange that this is happening on two different Networks in different parts of the country at the same time. Maybe the Security Update is somehow affecting/blocking communication with the printer? I just don't know enough. These networks have been up and running with the same printers and computers for years with zero problems - all of a sudden we have the same problem on both Networks.
Any help will be very much appreciated. -
External drives went missing after Security Update 2015-002
I'm running late 2009 iMac 27" with up-to-date Mavericks (10.9.5).
I just ran the Security Update 2015-002 and now:
- my external Firewrie drive won't show up (WD MyBook Studio II 2TB)
- my external USB drive won't show up (WD MyBook Studio 1TB)
Both drives show up perfectly on another Mac (with Yosemite). Just not on this one.
Tried the usual, repaired permissions, reset pram, etc.
Any help would be great pleaseTry resetting the SMC:
Reset SMC
Run each of the following steps in this order before you reset the SMC. Test the issue after completing each troubleshooting step to determine if the issue still occurs.
Press Command + Option + Escape to force quit any application that is not responding.
Put your Mac to sleep by choosing the Apple () menu from the upper-left menu bar and then choosing Sleep. Wake the computer after it has gone to sleep.
Restart your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Restart.
Shut down your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Shut Down.
Reset the SMC
as per > Resetting the System Management Controller
1. Shut down the computer.
2. Unplug the computer's power cord.
3. Wait five seconds.
4. Attach the computer's power cord.
5. Wait five seconds, then press the power button to turn on the computer.
FWIW, this reset also works for tripped overload protection on the USB and FireWire ports. -
I Installed the Security Update 2015-002 on March 13 on my 13-inch Macbook Pro (mid 2010) running Yosemite. However after it rebooted many of the system app icons have switched places. For instance: The delete button in finder has the icon for Full Screen (while others are just plain white). And the button for New Message in Mail now shows a search icon. Please see screengrab below.
IS there a way to fix this mess without having to manually change all this?I have some new info on the issueI thought I'd share with you.
First of all, I've installed Photoshop CC on my SurfacePro (Windows 8) and do not have the lag issue there. It's very similar hardware to my MacBook Pro. So the issue must have something to do with my MacBook.
After a lot of tinkering I discovered that it is my 27" Thunderbolt Display that is causing the brush lag. When I unplug it and only use my built in 13" screen the brush lag is gone. Aha!
I tried every available option in the Performance section but nothing helped. Again, Photoshop CS5 with attached Thunderbolt Display doesn't have a brush lag issue.
I'd be interested to know everyone else's setup who is experiencing this problem. -
Cannot get mail via IMAP after security update 2015-002
Since installing security update 2015-002 I cannot now receive emails via IMAP on my MacBook air running Yosemite. I am told that the username or password is incorrect, but I have not changed these. The mail server is working fine and I can receive via my iPAD. I can also send from my MacBook - just receiving that fails.
Has anyone else had a problem?
Thanks JuliaMail troubleshooting - Yosemite
What does Mail/Window/Connection Doctor Show? If the server is red, select it and look at the Show Details box.
Troubleshooting sending and receiving email messages
SMTP servers keep going offline -
I loaded security update 2015-001; now images don't load
Mavericks 10.9.5
13-inch, Mid 2012 MacBook Pro
Google Chrome 40.0.2214.94 (64-bit)
and Apple Mail Version 7.3
After loading the 2015-001 security update, websites will randomly not load (sometimes the Reload button works, and sometimes not). Same with images in email and on websites.
I've tried reloading the update, restarting the computer, and resetting my cable modem and wireless modem. I've tried Renew DHCP lease, and I've tried switching from wireless to an ethernet connection. This update has made my internet and email nearly unusable. I need suggestions of what else I can try to get this working again.Here are two Support Articles that may help:
Security Update 2015-001 Mavericks
How to verify the authenticity of manually downloaded Apple Software Updates - Apple Support
Cheers,
GB -
Can't download Security Update 2015-002 1.0
I can't download Security Update 2015-002 1.0 from the App store. It starts to download and then saddlery stops and I'm back to where I started. I've tried restarting the system with no other apps running etc, but still no joy.
Allan,
I have Avast virus checker installed, but I disabled file, mail & web browser checking and had the same problem.
I eventually was able to download the manual update DMG and that seems to have installed ok.
Now the Update RAW 6.03 has been installed, but continues to say it needs installing - galling.
Thanks to you and Linc for replying to my original post.
David -
Security Update 2015-002 breaks Messages activation
Applied Security Update 2015-002 yesterday evening. Rebooted and everything seemed to work okay. Shut down for the night. Next day and now Messages won't activate.
I've tried everything, even turning on two-step verification and generating an app-specific password for "Messages and FaceTime" -- FaceTime take the password and works perfectly, while Messages gives some variation of these errors constantly:
It's only hosed on one of my Macs, the others will allow login to Messages.
Messages worked perfectly before the Security Update, now activation appears to be permanently broken.
Is this actually an iCloud problem or is something wrong with my Yosemite configuration?
Help! Any suggestions?This could be a complicated problem to solve, as there are many possible causes for it. Test after taking each of the following steps that you haven't already tried. Back up all data before making any changes.
Before proceeding, test on another network, if possible. That could be a public Wi-Fi hotspot, if your computer is portable, or a cellular network if you have a mobile device that can share its Internet connection. If you find that iMessage works on the other network, the problem is in your network or at your ISP, not in your computer.
Step 1
Check the status of the service. If the service is down, wait for it to come back up. There may be a localized outage, even if the status indicator is green.
Step 2
Sign out of iMessage and FaceTime on all your Apple devices. Log out and log back in. Try again to sign in.
Step 3
Restart your router and your broadband device, if they're separate. You may have to skip this step if you don't control those devices.
Step 4
From the menu bar, select
▹ About This Mac
Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or invalid according to this web form, take the machine to an Apple Store or other authorized service center to have the problem corrected.
Step 5
Take the steps suggested in this support article. If you don't understand some of the steps or can't carry them out, ask for guidance.
Step 6
From the menu bar, select
▹ System Preferences... ▹ Network
If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If the box marked SOCKS Proxy is checked, uncheck it. You don’t need to change any other settings in the window. Click OK and then Apply. Test.
The result may be that you can't connect to the Internet at all. Revert the change if that happens, or if iMessage still doesn't work. Remember that you must Apply any changes you make in the preference pane before they take effect.
Step 7
Select from the menu bar
▹ System Preferences… ▹ Flash Player ▹ Storage
and click
Block all sites from storing information on this computer
Close the preference pane.
Step 8
Make sure you know the ID and password you use with iMessage. Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Use the search box in the toolbar of the Keychain Access window to find and delete all items with "iMessage" or "com.apple.idms" in the name. Log out and log back in.
Step 9
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
If iMessage worked in the guest account, stop here and post your results.
Step 10
Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you start up, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start and run than normal, with limited graphics performance, and some things won’t work at all, including sound outputand Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. After testing, restart as usual (i.e., not in safe mode) and test again.
If iMessage worked in safe mode, but still doesn't work when you restart in "normal" mode, stop here and post your results.
Step 11
Triple-click anywhere in the line below on this page to select it:
/Library/Preferences/com.apple.apsd.plist
Right-click or control-click the highlighted line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
Step 12
Reset the NVRAM.
Step 13
Reset the System Management Controller (SMC).
Step 14
Reinstall OS X.
Step 15
If none of the above steps resolves the issue, make a "Genius" appointment at an Apple Store, or contact Apple Support. When you set up a support call, select "Apple ID" as the product you need help with, not the hardware model. That way, if you're not under AppleCare, you may be able to talk your way out of being charged for the call.
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