Has uploaded but it has not yet launched.
Hello,
I am on Creative Cloud, it seems as though Premier Pro (Pr) has installed But when I try to load it up I get the window saying Pr has stopped working.
I have tryed to update via Creative Cloud (U44M1P7 ERROR), then I tryed an update (as recomended) through the adobe site to no avail. I have spoken to a Adobe specialist via chat who asked me all the details and I got cut off.
I have been trying to sort this out for two days so please help.
This is what I am Running..
WINDOWS 7, 64bit, AMD FX6300 SIX CORE PROSESSOR, ASUS EAH6450 GRAPHICS CARD
Faulting application name: Adobe Premiere Pro.exe, version: 7.0.1.105, time stamp: 0x51cbdef8 Faulting module name: amdocl64.dll, version: 2.4.650.9, time stamp: 0x4ddc7b01 Exception code: 0xc0000417 Fault offset: 0x00000000003a84cc Faulting process id: 0xcf0 Faulting application start time: 0x01cebe87f828fcf3 Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC\Adobe Premiere Pro.exe Faulting module path: C:\Windows\system32\amdocl64.dll Report Id: 388690c3-2a7b-11e3-84b9-001e101fb681
Thanks
Steve
If you have two graphics adapters (motherboard and card) read the below
Dual video laptop problems
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-
graphics-vs-nvidia-optimus-technology/2
-HP Fingerprint/Password conflict http://forums.adobe.com/thread/911575
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