Has Verizon lost its customer service touch

It has been so frustrating to talk to a Verizon customer service rep...they don't seem to be knowledgeable. Providing incorrect information, making changes to plans you didn't ask for...Getting to a point where the network doesn't matter if you have to spend so much time going thru this mess

Guru55,
We want to restore the love and faith to keep this relationship going. What can we help you with? We are here to help! http://bit.ly/yN1P80
KarenC_VZW
Follow us on Twitter @VZWSupport

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Has adobe outsourced its customer service?

I feel like I am in a Kafka novel.

Guru55,
We want to restore the love and faith to keep this relationship going. What can we help you with? We are here to help! http://bit.ly/yN1P80
KarenC_VZW
Follow us on Twitter @VZWSupport

What is the number for Verizon Wireless Corporate Customer Service Complaint for CA

My Complaint: I have been a Verizon Wireless customer for approx 20 years. I called customer service to seek an early upgrade for my daughter's phone. She is away in college and her phone is malfunctioning. She is eligible for an upgrade in approx 6 weeks so I did not want to spend the money on a replacement phone when since we were planning on updating to something newer. The customer service rep to me they could not do the early upgrade an to call back in a few weeks. After explaining this was unacceptable (I do not like the idea of a young female being out of state and away from home with no reliable means of communication), she places me on hold to later return with the only offer of I must purchase a new device through her ( over the phone) which will be shipped to me, the phone was priced $100.00 more than the online price (they will not price match), plus i must pay $30.00 upgrade fee, $35.00 activation fee and taxes on the retail price of the phone. I am upset and disappointed with the quality of service provided by Verizon being a 20 year customer. If not for the seriousness and urgency of this matter, i would not have asked for an early upgrade. It is times such as these that you get to see how much of a "valued customer" you really are. I guess you are valued as long as you pay your bill and continually purchase their products. I would like to speak with someone from Verizon's corporate or customer relations department. As of now I am really considering changing my service to a different provider. I have multiple accounts with Verizon and i will canx each after the current contract committment expire (starting with my daughter's phone which expires in 6 weeks) In the meantime I will go purchase her a new phone with someone else and take comfort knowing she will have reliable communication.

I started with them in 1985. It has been wonderful service but very expensive. They seem to operate on day of deposit day of withdrawal. That means that I have no benefits nothing beyond the normal customer if I don't pay my bill they shut me off. That's why I have switch to another provider and I have better service lower cost and better phones. you can't beat other providers I mean it. Please don't expect more from verizon other than a "pay me more money and I'll do what you want" because it's all about money. Read the transcripts from current Verizon employees all over the internet. The company is going down and they're taking customers with them.
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Verizon Reception and Customer Service On Extreme Decline

My husband has been a loyal Verizon customer for almost a decade and I was on Tmobile several years back. He told me that Verizon was great and it was true...3 years ago, and so I decided to cancel my Tmobile service and join Verizon....even though it was much more expensive. Verizon use to be known as the more expensive, but much better quality and reception carrier...(e.g. "Can you hear me now?" commercials, which funny, have now dropped off the face of the earth). So we both had been on Verizon and been paying an arm and a leg and of course, we buy their phones, which come with these limited warranties and essentially stop working before the contract term is up, you end up renewing your contract. We had no problem with doing this and I was able to get an IPhone 4S before the IPhone 5 came out. That was middle of last year, and we had noticed the service was starting to go bad, but the people at the Corporate Verizon Store told me they were working on it and it would get better. So I signed on the dotted line...and little did I know because I got another phone, the people at the store decided to add some "third phantom line" I didn't even know about so my bill jumped! So we have two phones and are paying for three! My bill runs for two phones with limited data and minutes to around $170.00-$190.00...which is fine if the service was worth anything. But the service has just been going down the drain! My calls get dropped, they go in and out, my emails don't load, the internet doesn't work half the time and my husband pretty much completely can't use his phone - he can't ever get any emails and never has reception. I have to leave him voicemails or text him to call me because his phone always just goes straight to v/m. So, we were pretty much fed up - we wanted to stick it out because my husband had been such a long time customer and we were hoping things with get better, but they didnt. My husband was always telling me how great customer service was, and if you call them they will take care of you...but I don't know how they could make the service better.
But anyways, we call trying to see what the termination fee was and wow...$300+ for each line including a line no one told me they added on? Seems like fraud. So I googled it and apparently this was a big issues with Verizon doubling cancellation fees - how can they get away with this? They said it goes down $10 for every month up until the day the contract terminates and even if you cancel a day before it would be over $100...So we were looking at $900+ to terminate! Okay, fine, so seems like we are stuck apparently. Funny, because when I went in 2012 to get a new phone, I explicitly asked if there was anything different (my friends who HAD verizon told me to be careful because Verizon is getting worse and worse and really sneaky) and they guy failed to mention that they doubled the cancellation fee...misrepresentation? So we said fine, if we are stuck with awful service for a few more years, well we don't want to pay a premium for bad service (in fact, we were thinking to just get another phone with someone else in the mean time because we both need the phones and data packages for our work in Corporate America)...and we were paying $168 and the lady told us she can drop us down to $175...um...wait you are trying to upsell me? I know how much I pay each month. Unreal. And the lady at customer service was literally arguing with us. It was unreal! What happened Verizon?? I was really taken aback and we kept asking to talk to a supervisor because she was so unprofessional and rude and clearly trying to rip us off and she kept refusing for 30 minutes...Its been almost 2 hours on the phone with them and they said okay, we'll try to give you a tiny bit of credit and oh yeah, it takes 5 minutes to load one page on the internet and your calls get dropped and your email doesnt work? Too bad, wait out your contract....I will be sure to tell all my friends and family members just how awful Verizon has become because I am just beyond disappointed.

1. Verizon doesn't make any phones, the warranty comes from the manufacture. It is a one year limited waranty, same as ANY electronic device (hard drive, monitor, usb etc etc)
you bought a subsizied phone, you didnt pay full price that is why there is an ETF..it is not some trick or scam, it is common sense. (removed)
2. verizon ad campaigns change, watch the superbowl last year there was a can you hear me now commercial.
3. verizon invests more into its network than all the other carriers combined every year. Not every area will get the same service, some carriers are stronger than others.. what city do you live in?
4. you pay for service, you get service. there is no loyalty here.
5. where do you calls drop? have you tried marking them and putting in a ticket?
6. where does your data drop, email not loading? are you indoors when this happens?
7. Where is your husband when you call him and and it goes to VM, does he turn his phone off when he is at work?
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How did you fixed your headphone jack breaking since verizon sucks at customer service

My headphone jack literally just stopped working. All the stuff I have read online is showing that most LG G2 users have this exact problem. I would like to know how to get mine fixed since verizon is sending me on a rat race to find out what to do.

There has been no damage to the phone. I have tried four different head phones. When it started all i had to do was twist the head phone and the phone would lose connection. When that happens on the LG it completely stops playing music, turns the display screen on, and sometimes changed settings while in my pocket. I used compressed air to try to clean it and a paper clip. Shortly after it completely stopped working unless i held it in place which of course is horribly annoying. I use my phone with its million features and apps to basically make phone calls, text, flash light, and you guessed it, listen to music. Without music i have , literally, little use for this phone. Trying to contact customer service has been extraordinarily frustrating. I called the store i bought the phone and told the girl working that from what i read online, this phone suffers from this problem a lot. To me that means the manufacturer is selling faulty product that will knowingly break. And of all things, the head phone Jack? They've been around for how many years now? The girl working agreed with me that they break often and told me to remove the battery and put it back in. On a phone that doesn't allow you to remove the battery. Then she gives me a number i call that then tells me to get some other phone to call a different number which is not what i need. I need information on how to fixed or have it replaced. I had purchased insurance but when my card maxed the insurance plan was cancelled. I've had it for over a year so the warranty is gone. Now I have a phone that doesn't do the one thing i like it to do While employees admit to me they break often over the very problem i presented. Very frustrating to buy a phone, which by the way is really a great phone, that can no longer do what my 20 year old CD player can still do, connect to the headphone jack.

LEAVING VERIZON - Lack of Customer Service Knowledge and Waste of my time

My son who has his own Verizon account for a year, and was a sub my account from when he was 15, went in on his account and some how was linked to our account. He was moving and requested a change in service, which changed ours, not his and it is a mess. Our service was disconnected, we were given a new phone number and our old number( for 17 years) has been disconnected, our bundle with Directv has been disconnected and I paid through Verizon and now Directv says I am past due! I call about 6 times, now help just a run around. I have wasted so much of my time and it has been an inconvience to me and our son son as he had to come out 2 times for a installer to connect his internet and wait for over 2 weeks to get it porcessed. I am done and over Verizon. Customer service you call, can't help and only redirect me to other depts.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

BT & ITS CUSTOMER SERVICE IS A JOKE!!!!

On a second thought, NO!! It is a disgrace!! I'm very angry, frustrated and utterly dissapointed!! I will take my case to the highest authority as i have had enough of this poor and lack of service company!
Just to mention i'm still on the phone on one hand and typing to convey my message on the other, and for the record as i check my time waiting on the phone its been 47:12 minutes since i've been trying to get spoken to and mind you its not the first time ive had this experience either!! After speaking to an employee who had no clue whatsoever i was told to speak to the manager and still WAITING!!! wonder if the manager is having dinner or sleeping!! where is customer service, or rather do they even know what customer service is all about! Hah you bet!
My story
In early september as i moving to a different property i called BT to transfer my phone line to to my new address, and after going through all the details, ( i need to mention even at the time i spoke with more than 3 individuals over a 2 hours almost time period, as the people there had no clue what their job is all about) in the end i managed to speak to a lady who confirmed everything for me and said because of the new property i will have to re-enter myself on a new contract not to incur any installation charges which was something ridiculous like the 100.00 +, i agreed and even mention to them at the time if i will incur any charge and they said NO!!! after two weeks my new phone line and service will be up and running!! i was also told my current phone line in my old property will get disactivated at midnigt on the day i called, it seemed logical so i waited to see my new engineer coming but no one ever turned up!!!!
2 weeks gone never received any email or letters, so i waited thinking maybe i will hear from you in the next few days but sadly NO, so after 3 weeks i got on the phone again and i spoke again with the endless names of people in the wrong department for someone to finally manage to tell me what actually is going on!! apparently at the time i was getting my services changed to my new property my last bill at my previous property wasnt cleared hence why they couldnt proceed with the order!! How do you expect me to know that if you dont communicate with ME!!!!!!
ok that now cleared and bills paid , i seek the reassurance that now everything is sorted when do i get my service, i was told will need to re order and again should get the service within 3 weeks, i was on the train at the time and told the lady my phone can lose network if that's the case please send me the confirmation by email or post as we were almost in the end of the conversation, she said YES!! three weeks gone and no email came and no letter came!!!! again got on the phone with them and nothing from the second time conversation has been saved and processed!! I ask myself why do you pay incompetent people to work for you, is your company really that hopeless that you cant recruit the right candidate or is it just that you just dont care!!!!
After the third time i again got on the phone with them i managed to have a final complete conversation and i was told that an engineer will attend on the 8th of november to get my services sorted and yes i am on a new contract, howver again nothing till date has confirmed these details in writing! at every converstaion i have had with them i clarified whether i will incur any charges i was told NO!!!
today i just so happened to log into my bt account and to my shocking revelation found out that i had a bill of 100.00 to clear, surprised i got on the phone for some clarification? and yes to give you an update on my time on the phone to speak to the infamous manager its now 1hr 13 mins since i'm still on hold WAITING!!
my question to you the team are the following:
i made myself clear today when i called and spoke to the lady that i do not want to speak to someone who has no clue about her job she reassured me am in the right department and she will help me,
i questionned how do i have a bill of 100.00 + for not using the service since september, she said to me its my contract charge as my new contract starts on the 8th of november now, i ask, has this information been communicated to me before? NO is the answer, secondly i was told the first time when i request the change of service into my new property that my line and account will be cancelled at midnight on that day, how can i then be still charged, on top i dont even live in that property and address anymore? you guys are fooling customers and misleading us, for sure i am not growing money on trees to give to bt for its disgusting and shambolic service, do you make fun out of your customers?????
oh the line has finally dropped at its been 1hr and 19 mins officially since i have been waiting to speak to the manager, i wonder whether the receptionist on the side has hung the phone or the phone itself has gone tired and gave up!!!
it might be fun for you reading this message learning of my frustration but trust me this is the limit!!!!
i need you to formally now write to me and APOLOGISE and for the record i'm terminating all my services with you as i cant bother anymore and yes you will need to see that this matter is resolve in the least trouble to me, you need to write off that absurd bill of 100.00 that you have unfairly and unjustly billed me for a service i have never used and been ridiculed for and (b), as i cant bear the stress of dealing with BT anymore i am stopping my service and you will need to make sure i dont imcur any riduculous charges, as i wont pay you a penny and i will take this matter as far as it should because you have crossed all limits!!!!
i await to hear from you
hamz

StephanieG wrote:
toekneem wrote:
If it helps, you can use this
Seems a bit excessive toekneem!
@ hamz_3006, please send in your details and we'll get back to you as soon as possible.
Thanks,
Stephanie
Hi Stephanie, that was so hamz could use it against me, if you failed to pull this one off.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Verizon fios poor customer service

I ended my account on April 21st (triple play) when my bill shot up $50, after discounts ended. I closed the account on April 21, and I was on automatic payment out of my checking account. The april bill was paid in full, and I asked that the automatic withdrawls stop as I unplugged everything. i asked if I could return the equipment to the verizon "store" in hauppauge and was told if I did I would get charged for ME TAKING THE EQUIPMENT TO THEM. They said I had to wait for shipping boxes to be sent. I had to call 3 times as I never received them . On my third call, all of a sudden I was told that I would not be charged since my account as closed.
Sure enough, verizon did indeed go ahead and withdraw my May payment, even though I asked them not to and since I did not have equipment. Again, I had to call three times ,always getting a different answer.
Today, I found our (at least this is the story of the day), that I have to wait two billing cycles all the way until July 12 for a final final bill. Then I should expect my payment owed to me 16 days later. So they hold my money for 3 months after i cancelled.
By the way, more good Verizon stories:
- My sons box died and we brought it to the hauppauge store and they charged me $10 because I did not call ahead of time to the customer service number.
- We had two remotes not work any more and they charged me $12 for each one. They did not just swop out.
- The last time I was with them, and left, they never sent me a final bill (ever try seeing your bill on line...its like trying to break into fort knox to get to what you want to see). and turned me over to collections - no notice no nothing .
- the last time I had them, they turned off my service just days after the bill was supposed to be paid.
I WILL NEVER GO BACK TO FIOS - EVER. THEY CAN OFFER ME THE SERVICE FOR FREE .The product is very good but the customer service was beyond terrible. I have learned my lesson and will never switch back again.
They will probably remove this post, but I had to send this. My treatment was that awful. I don't like dealing with a company that treats you as if we are operating in a dictatorship.

On the contrary I have had great customer service from them. But I only have FiOS internet with them. Maybe customer service is regional and could depends on the individual representative.
For example:
On one occasion when my FiOS box outside started acting up. A tech came out and saw the box, he pulled this wire out and plug it back in, the box works again. Three days later the box was acting up again, I did what he did - pulled the plug out and plug it back in and it works. But I didn't feel like doing that every three days.
I called and another tech came out. He installed a new ONT box, and put this black tape over the top of the box and said that it will keep water and moisture out 99% of the time. He told me the reason the box was acting up was because of the moisture from the rain and it seeped through. The new box doesn't have holes on top that let water seep through anymore.
Anyhow, my point is that the first tech had no idea why the box was acting up. Didn't know that it was due to moisture and could temporary fix the problem. The second tech understood the problem entirely and fixed it permanently. So not all Verizon tech are trained equally. Nevertheless I am a happy Verizon FiOS customer.

VERIZON - lack of Customer Service

I have an iPhone...piece of JUNK, was having to charge it 2-3x per day when it sat in my purse all day at work...not used..it would totally loose charge. Replacement phone FINALLY came...it was NOT addressed properly thus delayed in receiving it. The replacement is worse...having to charge it 3-4x per day. Has never worked INSIDE a building yet other carriers do....SOMETHING IS WRONG WITH THIS PICTURE!
Go to a store, they are either nasty as all get out and have NOISE playing at an unreal level...cant hear a person standing next to you! OR..they are sickening sweet....HELPFUL? NOT REALLY...they appear to put on a good front but just make the issue worse.
I AM FRUSTRATED BEYOND BELIEF!!
I have written letters to the CEO but they are ALWAYS PAWNED OFF on someone...the CEO COULD CARE LESS....OR MAYBE IS TOO EMBARRASSED TO ADDRESS the ISSUE!!!

You must not be familiar with how large corporations work..........
It is a customer service reps job to talk to customers.
CEO stands for Cheif Executive Officer........which means their job is to make EXECUTIVE decisions on the direction of the company. Not talk to customers about issues that can be handled through call centers/corporate stores.
So no it is not the CEO's job to take customer service calls!!!!!!!

Does Verizon train their customer service reps? I say NO!

Been trying to but an equipment protection plan for my new phone. Called customer service and was told about their $8 a month plan and decided to buy it. 4 days later i get my first e-bill and it says I bought a completely different service (tech coach)for a different amount of money ($7 a month). I never heard of Tech Coach and I don't want Tech Coach! So i called back again. I was told there is no $8. plan only a $5.87 plan or a ten dollar plan (hmmmm). I asked the CSR to show me the plans in writing. The CSR could not! I asked to speak to their supervisor and they said they could only put me back into the que ( I already waited close to 15 minutes for this rep. I called again and a young man named Trevor said he could help me. He said there is NO $8 plan..... but he contradicted himself so many times that I finally called the Insurance company directly and was sold the original $8 monthly plan I wanted in the first place ( I hope)! so I have determined that Verizon's customer service department you get sad sack CSR's who lock you into a 2 year contract but lie and deceive their customers by giving false or misleading information. DEMAND TO SEE EVERYTHING IN WRITING!!!! Then you will have them by the short hairs instead of the other way around. Glad I have a few more days to cancel if i want.

Just some fyi, there are only a few different asurion plans. The $5 one is for basic coverage (with the deductible, of course), there is the $8 for basic coverage and the the 1 year extended warranty, and THEN there's the $10 which is the same as the $8, plus Tech Coach.
The $10 is ok for iPhones, being iPhone is $9.99 for what is normally an $8 plan with any other type of device. They're already paying high dollar for coverage, so may as well give them tech coach for a penny.
VZW doesn't train their reps nearly as well as they should, and it isn't the reps' faults. They're literally trying to do all they can with almost no help. They aren't lying or giving misleading information, they're just relaying what they have..
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Wow, what is up with Verizon and their customer service?

This company is becoming a joke. Customer Service use to be decent years ago but they are going downhill, fast. First thing, the late release on the Note 4? Why? Second... Why are they taking the headphones out of the Note 4? For the price we pay we should get what is included in the box. Third... Two day shipping on preorders, not overnight especially when they are releasing a week late. Fourth, I call CS before I preordered the Note 4 and was told I couldn't preorder it until the 23rd, a few days went by until I found out that wasn't true. If I don't get mine by the 25th because it ends up getting backordered I'll be furious. If any other carrier had service at my house I would already be with them.

You know Ann there are other people out there who do things differently than you do... I for one use earphones with my phone all the time, when im exercising, working, mowing the lawn, etc. and in my experience those that come with the phone tend to be of very nice quality.
<< Personal comments removed to comply with the Verizon Wireless Terms of Service >>

BT has just lost another customer..

Found out today that my DD has been changed, without actually letting me know! I got a phone call from a call centre that sounded like it was in the middle of a busy junction in China, for a comms company, they are really bad at comms! They called me several times and I was barely able to understand them, then I got another call asking if I had pressed to do their chuffing survey!
I had asked the billing department to change when my bill got paid to the first, like most sensible people have, was quoted a sum to pay, was happy, merry christmas etc etc. A week later I am told that what I had been told was set up, actually wasnt! Sorry if this sounds ranty, but I am absolutly fuming at the moment.
Goodbye BT, will miss your infinity, but not your absolutly shocking customer service!

Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

How do I contact Verizon corporate regarding customer service issues?

I'm trying to escalate an issue that I have with customer service and just can't seem to find out how to contact corporate to discuss my issue. I have talked to customer service supervisers and asked them to escalate my complaint. After being told it would be 5-7 days to respond, I'm still waiting. Any help in contacting the right department at corporate would be helpful.

Hello asianguy1964,
I am available to assist and address any concerns that you may have in reference to customer service issue! May I ask is your posting regarding a billing issue, wireless service issue, or a interaction with a representative? Also, were you provided a reference number to your complaint? If you have a reference number then I can check on the status of your concern. Prior to investigating your reference number, would you be kind as to share the details of the issue as I'm condifent that we can If I am unable to provide a solution for you then the additional information will help me forward your concern to the appropriate channel. I look forward to hearing from you in the near future.
Thank you...
ArnettH_VZW
Follow us on Twitter @vzwsupport

Discover Bluetooth LE Device and its custom service with uuid and its characteristics

Hello Team,
I have a requirement for developing a library in C# which can be used in any windows app (Metro or Non Metro) apps to discover Bluetooth LE devices which are advertising a custom service with uuid and pair and find all the characteristics of the service
and send parameters and receive response.
I have tried 32feet.NET library which everyone talks about but realized it doesn't support Bluetooth LE devices. Is there any way I can do that? Or do I have write C# wrapper to use winsock2.2 library to call native code to access Bluetooth stack?
Please suggest. We have been able to achieve this requirement in Mac OSX by using their core Bluetooth framework.

Hello Priyanku,
>>Is there any way I can do that?
As far as I know, there is not such API that you can use to enumerate all services belonging to a Bluetooth LE device, nor all characteristics belonging to a service.
>>Or do I have write C# wrapper to use winsock2.2 library to call native code to access Bluetooth stack?
I suggest that you could try it.
Regards.
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Has anyone phoned Adobe customer services!!!!!!?

Very bad experience in contacting the adobe customer services over the last month.
The question I asked needed a yes or no answer but they did not know what they were doing and only asked the same stupid question over and over again.
1 month later and 7 1/2 hours worth of phone calls the answer is no! I so wish I was told that on day one.
Does anyone know where I can complain in Adobe?? as these guys need some simple training and it may help someone in the future.

I have. I had trouble trying to validate my status as a teacher through the website and I managed to talk to customer services on 0800 3284536 (from the UK). I was given the run around for a whilde even after having talked to a manager, but on my fourth phone call I threatened Trading Standards and asked for the name of a manager as I intended to sue for having been sold some expensive discs which were useless without a serial number to validate them. Miraculously, the system managed to provide me with the required serial numbers within an hour. Thank you Adobe for delivering in the end - it was worth persevering. Michael

Has Verizon lost its customer service touch

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