Has your zen micro hung/hanged befo

hi all,
i just got my micro about a week agao, and my boss wants to transfer my file sinto her laptop, so i used my removable disk more to copy up till 2G of songs and i went on to put in more files in the 3G partion. But it got filled up so i cancelled the transfer but now my player is hanged. as in i can only lets the lights go on when i touch the touchpad, i cannot turn it off or lock it, upon my friends' suggestions, i took out the darned battery and put in back in, i did it a total of 5 times and its still hanged. is it a common problem? or something bigger? i'm planning to bring it back to where i bought it at a creative store, will it help?
thanks is advance.

Its not to common a problem from what I've seen. I've had mine hang in a few transfers but its always gone back to normal after disconnecting it from the USB port, though I've normally still done a disk cleanup afterwords just to make sure.
You can let creative know, and I'm sure they probably already have something similar down, but it never hurts to add to the stats of someone whose had that problem, as it can only boost the odds of them looking deeper into the issue.

Similar Messages

How long has your Zen Micro been in working conditi

Just another question... how long have you guys had your Zen Micro's without problems, or without any disfunctioning (dont think thi is the right word but w.e) problems. I am hearing all of these bad things about the Micro and i've only had it for week, im worried about my Micro's fate.

don't worry about it. your micro will do just fine. Mines has been workin' flawlessly since i got it 5 months ago.
You have to remember, these forums are like an emergence room for mp3 players. All you will hear here is negati've stuff.

How was Your Zen Micro Packag

I'm trying to see how common it is for the new Zen Micro design (the unit with an "Arrow" by itself on the back button instead of the text "Back") to be packaged in the old packaging (a cardboard box with a picture of an old text "Back" button unit on the front.) The newer packaging appears to be a clear plastic enclosure that allows you to see the unit without opening the package. So far I have only seen this packaging with black colored units.
Thus, I ask the following questions about the unit you own:
What color is your Zen Micro?
How was it packaged? (Cardboard box or Clear plastic Enclosure)
What version is it's (One with an "Arrow" or with the text "Back" for the back button)
Where did you purchase it's
When did you purchase it's
Thanks.
-- Ed
OLD UNIT
<IMG src="http://images.creative.com/iss/images/inline/products/zenmicro/feature_connectivity.jpg">>
New Unit
<IMG src="http://images.americas.creative.com/images/products/inline/zenmicro0795-black___6.jpg">

like this: http://www.driverheaven.net/reviews/.../packaging.htm
and : http://www.3dvelocity.com/reviews/ze...s/image009.jpg exept mines red and it has just a aarow from amazon.co.uk 5 july 2005
lozan200

How do u know that your zen micro suffer from headjack proble

I went to change my black zen micro on 7/6/2005 (b'cos of headjack problem) and again i think it happening again...awh :angry: i didnt really used my mp3 and i didnt really know how it suffer from this probelm,
.What are the effects or How do you know that your zen micro suffer from headjack problem ?
2.Can we change colour when we sent the Zen micro to repair ?
awh somebody help mi...

you know u've been hit with the headphone jack problem when the music channels out of the left and right ears and if you wiggle your jack (depending on which way) you music will fade in and out and become distorted, its happened to me twice already, although my new micro seems much more firm thent he last three.

When you order your Zen Micro, make sure you know what you're getti

I recently about a 5gb Zen Micro Mp3 player and went through a lot of trouble to get it, but I learned a lot. Read on:
First, there are two types of packaging for Zen Micros, one that includes only the player, the cords, the manual, the software, a pouch and the battery, and another that also has a case with stand and belt clip attachments. Most of the retailers are selling both for the same price and many of them have them both in stock at the same time. The boxes are two different sizes and the larger one (almost 0'by 7') has the case and attachments. Get your money's worth and ask what's the box.
Second, NEVER NEVER NEVER buy from a company in British Columbia, Canada called Can Computer (www.cancomputer.com). It is BY FAR the WORST retailer I've EVER come into contact with!
I ordered from this company after doing a little bit of research and they seemed like a decent company. I was WRONG. I ordered my player. A day later they called me to tell me that the colour I wanted was sold out but hadn't been posted on the website, so I picked a new colour. The company only ships by reg mail so after a week of waiting, I got my mp3 player in the mail.
Now, when you buy the player from a decent retailer, as I did afterwards from The Source by Circuit City, the box is rapped in plastic and the inside box is taped. Everything in the box is packaged and sealed including the battery and the software. Everything is neatly placed in the box and the player is untouched and is protected by plastic stri
ps.
The battery is outside the player. This is the way they should all be according to Creative Labs and all the other retailers I've spoken to.
When I received my supposedly "new" player from Can Computer, there was no outside plastic, the seal on the inside of the box was broken. The outside AND inside was covered in dirt. The inside contents looked like they had been dumped out onto a dirty floor and thrown back in again. Everything was opened, including the software. The battery was already inside the player and it was covered in dirt. When I took it out of the player, there was a piece of tape (the kind of scotch tape you get on a roll) holding the top of the battery together and the casing was warped. My manual was mangled. On top of that, there were parts missing from my box. I received the box that should have included the casing and the attachments. Neither were there. Also missing were my warranty cards and the casing to the manual. The cords that I receieved were not creative merchandise. As you can imagine, I wasn't very happy.
When I called the company, the Sales Manager was incredibly rude to me. He refused to apologise and seemed to make every effort to deter me from getting refund. He tried to tell me that it was normal for the player to arri've that way and that tape on the battery was something that was normal. He also said he would only refund my shipping costs to send it back to him if he saw it and believed that I was telling the truth. He was so rude that when I explained to him what happened, he had the nerve to say, "So, what do you want me to do about it's". To prove my point, I called the retailers around my city and asked them what the box, battery and player should look like. I also called Creative. All of them said that what I got from Can Computer was abnormal. It was only then, when I proved that they'd sent me used and defecti've products and demanded that I be given a full refund, that the Sales Manager of Can Computer agree with me.
This is the worst company I've ever dealt with. DO NOT buy ANYTHING from this company!!!
Do your research and if you can buy one from a retailer in your area, do so. It's worth it. Futureshop will match any internet retailer's price, and The Source gives over the counter replacement.
Message Edited by Kristin on -3-2005 :03 PM

cliff wrote:
gdgmacguy wrote:
Downgrading the iPhone is not sanctioned by Apple. It involves hacking to some degree and per the Terms of Use of this forum, cannot be discussed here.
And how exactly from a technical support point of view does saying that help this person with their problem? I thought these forums were about technical support.
Please read the policy which we all agreed to when we signed up on this forum.

Zen Micro 5Gb hangs repeate

Hi
Yesterday I received my new Zen Micro 5Gb. I really enjoy the look and feel of it, but I am experiencing some problems: After unpacking the player and navigating the menus for only a few minutes, the player started to hang. I figured this could be fixed by replacing the old firmware (.0xx) with the new one, .02.05. So I did. It did not fix the problem. The player hangs repeatedly, on average maybe every 0th time I select something in the menu. Once it hangs, there is nothing to do but pull out the battery, and put it back in. I recognize no pattern in when the hang occurs, could be while adjusting the equalizer, while turning off the player, while starting to play a song. I have tried to do a format, to run ScanDisk (Clean Up), to reload the .02.05 firmware. Nothing seems to help.
Another issue: After replacing the battery the player rebuilds the library. At the end of the process (full progressbar) the player again hangs, with a buzz-sound in the earphones. I then have to Clean Up again, to be able to boot.
Does anyone have any suggestions as to whats wrong, or what can be done? Should I have the player replaced by a new one?
BTW. The player is loaded with some 330 songs, aprox. ,5Gb of proven-quality mp3s.
Thanks in advance,
Tom

You can try a manual disk cleanup. To run a Disk Cleanup you need to access the Rescue Mode on the Zen Micro. To access the Rescue Mode: remove the battery, hold the power switch to the "on" position and KEEP IT HELD TO "ON" while reinserting the battery. Choose Disk Cleanup from the menu. Note: Disk cleanup should not remove your tracks. It searches through the disk for files and rebuilds the index, and can be useful for correcting any strange behaviour.
If this doesn't solve it then it sounds to me like the player is faulty.

Getting Music on your Zen Micro player - Help- Prob

I've had a past problem getting music onto my zen. Yes, I've only had it for 3 days but I cant figure it out. I know how to put the music onto it but when I try to put it on my zen ALL the files say "Your need a license".. Is this the DRM? I have no idea how to get it to work and frankly im sick of it..
Heres my information:
MP3- Zen Micro by Creation
Program used to download songs- Napster
Program used to transfer onto zen- The program that can equipt with the zen
I dont know if thats all you need. If not tell me please. I just want to get MORE songs on the dang player... The three pre-added songs Im getting sick of listning to.. if you know what i mean.
Other than that everythings good. I just cant get the songs to add to the player!
 It would help tons if someone could go into depth about adding songs step-by-step as everywere i've looked i cant find how to fix it... Or atleast tell me how to fix it.. or what the possible problems could be.. Is it the player or the license?... Any comments? Help? please.
Thanks tons!!
BekahMessage Edited by dropitdancen on -26-2005 05:4 PM

Still no ideas? Anything like this happen to you? A responce? Comment? Something telling me you're trying to help me figure it out? .. Gaah. I dont know how to fix it. I've called Napster and Creative labs but their both closed on Saturday and Sunday.. So I cant get help. They Guys at Best Buy cant help me because they have no ideas what to do.. So Im depending on you all to help me..

Is your Zen Micro heavier the more songs you lo

Or perhaps is it heavier after fully charging it, but I certainly feel my Zen Micro is heavier in the morning after I sync it.
Anyone?

raft wrote:Or perhaps is it heavier after fully charging it, but I certainly feel my Zen Micro is heavier in the morning after I sync it.Anyone?
You're kidding... right?

Zen Micro hung on clean

I am trying to straighten out my daughters Micro. When you turn it on , all you get is the "CREATIVE" logo on the screen. I am atempting to do a disk clean up on the unit, but it seems to be hung on "Scan Disk...". How long does it take to scan the disk, or is something else wrong?

I found a solution to the hanging up on clean up. I saw numerous posts saying that all you could do is send it back to the company, then I found this one:
Hi All,
My zen has been down for the last week, hangs up on creative screen. I took the battery out and was able to get to the recovery mode but "disc scan" would not do anything(in limbo) and "reboot "met with the same result, nothing. If you want to talk to anyone at creative and are past your 6 month warranty window you have to pay $20 for the phone call. Well I decided to take matters into my own hands and spent yesterday morning researching old threads about this problem. I kept finding an uncommon fix. When you hold your power button on and replace you battery and the recovery screen starts up you wrap on the back with your knuckle, in my case I hit my zen face down sharply on my dresser. To my amazement the "Doobie Brothers" started playing and I have'nt had any problems yet. Evidently these systems have a hard dri've that hangs up. It may not work for you but it cured my glitch.
Steve C.
It worked for me, but only after four or fi've tries. Good Luck!<IMG height=6 src="http://forums.americas.creative.com/i/smilies/6x6_smiley-very-happy.gif" width=6 border=0>

How old is your Zen Micro so f

Mine's about 2 weeks in.

5 months, but rma do to a firmware upgrade that didnt finish. Had I not tried this, all would still be great. But... today there is a new BLACK Micro sitting here looking at me. I cant be without tunes at work, so when my silver Micro comes back, this one will be my wifes.

Zen micro "hang

Bought zen micro for 2 months now. Then just now when i switched on zen micro, it "hanged" at the zen micro menu. i removed and replaced the battery and it undergo re-arranging mode and "hanged" too. wat should i do when it happens again? then when i reached home, i plug it into the com and become normal again..is this a common problem?
Message Edited by Zacarina on 05-05-2005 06:42 AM

I don't remember hearing this before.
If you run a disk cleanup manually does it work? To run a Disk Cleanup you need to access the Rescue Mode on the Zen Micro. To access the Rescue Mode: remove the battery, hold the power switch to the "on" position and KEEP IT HELD TO "ON" while reinserting the battery. Choose Disk Cleanup from the menu. Note: Disk cleanup should not remove your tracks. It searches through the disk for files and rebuilds the index, and can be useful for correcting any strange behaviour.

Zen Micro hangs up both in rescue mode and normal m

I've had my Zen Micro for about 2 months now but all of a sudden it just didn't want to start up at all (It came to the CREATIVE screen and then just stopped). Not knowing about any rescue mode, I decided to send it back to where I bought it. I got it back a few weeks later, with the message that I had to manually update firmware again but I didn't really know how I could since it wouldn't even be recognized in windows. I then came here and saw that there was this cool Rescue Mode thing. I started it up and just decided to format it all. I looked at it after 0 minutes but it was still saying "Formating all". Waited a few hours, same thing. Then I went to bed. When I woke up, the screen was blank and I thought it was done but it had just ran out of batteries. So I plugged it in and tried to start it up, but same thing with the creative screen. Then I decided to go into the rescue mode (again) and try to do the reload firmware. It have been standing at "Erasing firmware" for about 3 hours now and nothing has happened.
Should I just return it's

ey.. sad to hear that. i experienced exactly the same problem. i emailed the support team and i am attaching their reply:
Thank you for reaching us at Creative Technical Support; we appreciate
the opportunity to assist you.
As regards to your enquiry, you might wish to visit the following URL
address to download our latest driver/firmware/application for your
product.
http://asia.creative.com/support/downloads/
Select Product Type + Product Categories+ Product Name and click Next.
Once you have select your product option, select the File Type +
Language + ?Operating system and click Go
Please download the following driver/firmware/application:
. Creative Zen Micro *PlaysForSure/MTP Firmware 2.00.2 (.62 MB)
Once you have download the firmware, you might wish to try the steps
below to install the firmware.
? Ensure that the Zen Micro is turned off.
? Remove the battery.
? Move and hold the Power button to the Power On position and re-insert
the battery to the Zen Micro. Hold the Power button until the rescue
mode appears.
? The following options will be displayed:
. Clean Up (Performs a disk scan on the players harddisk)
2. Format All (Formats the players harddisk - Note: all contents will be
lost)
3. Reload OS (Reloads the Operating System on the Jukebox. Note:
Reloading your OS, will not effect the contents of the files stored on
your Zen Micro)
4. Reboot (Reboots the device).
Upon enter Media Recovery mode, please select the third option (3) to
enter Reload OS mode. The following message will appear on the Zen Micro
screen 'Easing firmware'. System will reboot into Recovery mode again
and prompt you to plug in the player to your PC to perform a firmware
upgrade.
Once you had plugged in the player, execute the firmware. Click on the
'upgrade' button to proceed with the process.
Once the process is done, the Zen Micro screen will prompt that it is
going to restart the player. Do not close the dialog or disconnect the
player form your system!
Upon player start-up, the dialog on the monitor screen will prompt you
that 'Firmware upgrade completed'. Select the close button.
Disconnect the player from your PC system and start up the player and
did you encounter with any error?
In case if you need any clarification, please do not hesitate to contact
us.
Do email back on the status concerning the issue so that I can assist
you further. Thank you.
Please retain all the previous correspondence when replying to this
email.
Best Regards
(Removed)
Technical Support
Creative Labs Asia
?
unfortunately, i was not able to try the solution they suggested cause i decided to return my unit to the shop, and it was replaced after diagnosing that it was a factory defect.
PS: Edited to remove support name. Please omit support name for future posting.Message Edited by Jason-CL on 05-27-2005 03:7 PM

Zen Micro 5GB - Installation problems - HELP ple

Dear All
I am sure must have been asked before, so please bear with me.
Just bought a Zen Micro and cannot seem to install the supplied software from the CD. Keep getting a InstalWizard 6003 error message. Have tried restarting, deleting temporary files (even connevting to net) and still get same message.
Have tried to install then by copying files to harddri've and running from there but that fails.
What am I to do or have I a dud?
All suggestions greatefull recieved.
Andy

I was also thinking - how's your cd player on the pc - is it generally ok ?
try copying the files from the cd to your hard dri've and running from there.
Sometimes you can get -6003 errors if some of the source files are unreadable for any reason.
If that fails then i suggest downloading from creatives website and trying the install again incase you just have a dud cd.
Seeing as you've just got it i'll also tell you from my own experience......
I have a zen micro 5gb bought it about 3 months ago and had no problems with the installation but that was on a fully patched up to date winxp sp2 with 2Ghz memory.
I did have issues with the zen micro itself hanging but i upgraded to the 2..02 firmare beta and it has been happy ever since.

Creative MediaSource won't recognize my Zen Micro all of the sudden!! What is going o

When I first began using my Zen Micro, Creative MediaSource worked fine. I could start my player and it recognized it right away. Then I was told I had to update my firmware and download an update to MediaSource. I did both but shortly thereafter I started having problems! Primarily, when i plug in my Micro a window pops up where I have 3 options, none of which are Creative MediaSource. The window has "MTP Media Player" across the top bar, but i havn't a clue what the "MTP" stands for. The 3 options given are "Sync your music using Napster", "Synchronize media files to this device using Windows Media Player", and "Take no action". I initialy tried "Take no action" and then opened MediaSource only to find it didn't recognize my Micro any more. I then e-mailed Creative for help and got a reply telling me to.............
Thank you for contacting Creative Technical Support.
In regards to your issue, you can try uninstall and reinstall
MEdiaSource with these procedures.
. Click START -> RUN -> type MSCONFIG and click OK.
2. Click SELECTIVE STARTUP and then uncheck LOAD STARTUP GROUP ITEMS.
3. Apply the changes and reboot the computer when prompted.
4. Uninstall MediaSource from the system using ADD/REMOVE PROGRAMS.
5. Manually delete the MediaSource folders from the computer system :
C:\PROGRAM FILES\CREATIVE\MEDIASOURCE
C:\PROGRAM FILES\CREATIVE\CTCDDB
C:\PROGRAM FILES\CREATIVE\MEDIA MANAGER
C:\MEDIA\MUSIC
6. Right-click your My Computer icon and click Properties.
7. Click the Hardware tab and then click Device Manager.
8. Remove any listings for Creative NOMAD products in the Device
Manager
(they will most likely be located in the Uni'versal Serial Bus
Controllers category).
9. If you have a category call Other Devices, look for listings in
there
called USB Device. If you have any, remove them.
0. Install MediaSource only from the original installation CD.
NOTE: DO NOT OPEN MEDIASOURCE WHILE PERFORMING THESE PROCEDURES.
Also, you can try reloading the Zen Micro's firmware through recovery
mode.
Move and hold the Power button to the Power On position and re-insert
the battery to the Zen Micro. Hold the Power button until the rescue
mode appears.
Clean Up: Performs a disk scan on the players hard disk
Format: Formats the players hard disk All contents will be lost
Reload OS: Reloads the Operating System on the Jukebox. Do not select
this option unless you have downloaded the firmware. Reloading your OS
will not effect the contents of the files stored on your Jukebox Zen
Reboot: Reboots the device
Please attempt the options 'Reboot' and 'Clean Up' first. If they do
not
help, you must try 'Reload OS'. To do this, you must have a downloaded
firmware from our website ready. Please let us know the results after
these steps, as soon as possible.
For faster service please reply with previous correspondence when
replying to this email.
Best Regards,
Technical Support
Creative Labs Americas
"Get Creative"
I followed the directions, but 3 of the folders listed in step 5 didn?t exist (only C:\PROGRAM FILES\CREATIVE\MEDIASOURCE did), there were no Creative NOMAD products listed as in step 8, and there was no ?Other Devices? as stated in step 9. I did everything else for all the steps through step 0.
I then re-installed Creative MediaSource from the CD only to find it still didn?t recognize my player! I?ve now done this twice with the same results!
Zen Micro Media Explorer doesn?t even recognize my Micro when it'ss plugged in! It just keeps saying ?The device is not connected. Please connect your Zen Micro to the computer?.
I?m hardly a tech expert, but it seems to me that something on my PC is detecting my player and decieding for itself that the only 2 programs it will let manage my Zen Micro are Napster and Windows Media Player. If this is the case where do I go from here?!?!
Moderator Note: Removed the name of the Email Advisor. Please do this in the future when posting email responses from Creative.Message Edited by Jason-CL on 07-2-2005 02:05 PM

LakeTahoeGuy,
Just as SSR mention, if you're using v2.xx.xx (MTP) firmware then you will need to get the correct version of Media Explorer that support this firmware and also install the MTP plugin for MediaSource. Both the software and plugin are available from the site SSR mention.
Jason

Creative Zen Micro won't turn

Creative Zen Micro -
When I plug the usb into a computer, it has the charge icon in the top right corner of the screen. If I attemp to turn it on, while plugged in, the creative sceen come on, and then dissapears. When it is not plugged into the computer, I get no repsponse what so ever. I haven't attmpted to reset it. Any ideas? Thanks for your time.

Try starting the player into Recovery Mode, see if that works:
Ensure that the Zen Micro is turned off.
Remove the battery.
Move and hold the Power button to the Power On position and re-insert the battery to the Zen Micro. Hold the Power button until the rescue mode appears. 
The following options will be displayed:
) Clean Up (Performs a disk scan on the players harddisk)
2) Format All (Formats the players harddisk - Note: all contents will be lost)
3) Reload OS (Reloads the Operating System on the Jukebox. Note: Reloading your OS, will not effect the contents of the files stored on your Zen Micro) Caution: Do not select this option until a firmware update has been downloaded onto the PC
4) Reboot (Reboots the device).
If you can get into Recovery Mode, try the Clean Up first.
Cat

Has your zen micro hung/hanged befo

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